2.7 Help
PC Programming Manual
75
Q
How do I modify the hold operation for SLTs?
A
•
It is possible to choose how to hold a line and transfer a call with an SLT using the
SLT—
SLT Hold Mode
option on the
2.9.17 [2-9] System Options
screen.
For more details, see "1.3.2 Call Hold" of the Feature Manual.
Q
How do I set up an Incoming Call Distribution (ICD) group to receive CO line
calls directly?
A
•
Perform the following steps:
1.
On the
2.10.12 [3-5-1] Incoming Call Distribution Group—Group Settings
screen, enter the floating extension number you chose for the ICD group in the
Floating Extension Number
cell.
2.
Click
Apply
.
3.
On the
2.10.13 [3-5-1] Incoming Call Distribution Group—Member List
screen,
select the ICD group you created from the
Incoming Call Distribution
drop-down
list.
4.
Enter the extension numbers of member extensions in the
Extension Number
column.
5.
Click
Apply
.
6.
On the
DIL
tab of the
2.17.2 [10-2] DIL Table & Port Settings
screen, enter the
floating extension number of the ICD group as the
DIL Destination—Day, Lunch,
Break, Night
of each time mode.
7.
Modify other settings as required from the
Group—Incoming Call Distribution
Group
submenu.
Q
How do I set the queuing operation for an Incoming Call Distribution group?
A
•
Perform the following steps:
1.
On the
2.10.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
screen, set the actions as required for each queuing table.
2.
On the
2.10.12 [3-5-1] Incoming Call Distribution Group—Group Settings
screen, from the
Queuing Time Table
tab, select the number of the Queuing Time
Table to use in each time mode.
Q
How do I add an extension as a member of an Incoming Call Distribution (ICD)
group?
A
•
Perform the following steps:
1.
On the
2.10.13 [3-5-1] Incoming Call Distribution Group—Member List
screen,
from the
Incoming Call Distribution
drop-down list, select the group you want to
modify.
The ICD group must have an extension number set.
2.
Enter the extension number of the extension you want to add in a blank cell of the
Extension Number
column.
3.
Set
Delayed Ring
as necessary.
4.
Click
Apply
.
Note that it is necessary to set the extension number of the ICD group in advance.
Q
I cannot set system speed dialing numbers from PC Console.