Panasonic KX-NS700 Installation Manual Download

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Unified Messaging System (Two-way Recording/Two-way Transfer Users)

Model No.

Activation Key Type

Description

Maximum Users

KX-NSU301

2way REC 1 User

Allows the use of Two-way
Recording/Two-way Transfer for
1 user.

The same number as

the maximum number

of allowable extensions

KX-NSU305

2way REC 5 Users

Allows the use of Two-way
Recording/Two-way Transfer for
5 users.

KX-NSU310

2way REC 10 Users

Allows the use of Two-way
Recording/Two-way Transfer for
10 users.

KX-NSU320

2way REC 20 Users

Allows the use of Two-way
Recording/Two-way Transfer for
20 users.

KX-NSU399

2way REC All Users

Allows the use of Two-way
Recording/Two-way Transfer up
to the system’s limit.

Feature Manual References for Related Features of Activation Keys

20.1.83 Unified Messaging—Two-way Record/Two-way Transfer

Cellular Phone Extension

Model No.

Activation Key Type

Description

Maximum Cellular

Phone Extensions

KX-NSE101

1 Mobile User

Allows the use of 1 cellular phone
extension.

The same number as

the maximum number

of allowable extensions

KX-NSE105

5 Mobile Users

Allows the use of 5 cellular phone
extensions.

KX-NSE110

10 Mobile Users

Allows the use of 10 cellular
phone extensions.

KX-NSE120

20 Mobile Users

Allows the use of 20 cellular
phone extensions.

Feature Manual References for Related Features of Activation Keys

•

4.1.13 CELLULAR PHONE FEATURES

•

5.1.10 DISA (Direct Inward System Access)

•

7.1.6 FWD (Call Forwarding)

•

10.1.4 ICD Group Features—Outside Destinations

•

15.1.16 Private Network Features—Network ICD Group

•

15.1.17 Private Network Features—PS Roaming by Network ICD Group

Installation Manual

Document Version 2016-03

3.1.1 Type and Maximum Number of Activation Keys

Summary of Contents for KX-NS700

Page 1: ...u are using the KX NS700G model Some specifications functions described in this manual may be different Thank you for purchasing this Panasonic product Please read this manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 For Your Safety Page 16 before using this product KX NS700 PFMPR Software File Version 004 40000 or later ...

Page 2: ...f Activation key 20 IP CS channel expansion KX NSM102 2 Channel IP Trunk Activation Key 2 IP Trunk KX NSM104 4 Channel IP Trunk Activation Key 4 IP Trunk KX NSM108 8 Channel IP Trunk Activation Key 8 IP Trunk KX NSM116 16 Channel IP Trunk Activation Key 16 IP Trunk KX NSM201 1 Channel IP Softphone IP Proprietary Telephone P SIP Extension Activation Key 1 IPSoftphone IP PT SIP MLT P SIP KX NSM205 5...

Page 3: ...ctivation Key Package E mail Two way Recording Mobile CA Pro for 5 Users Adv Pkg 5 Users KX NSP110 Advanced Activation Key Package E mail Two way Recording Mobile CA Pro for 10 Users Adv Pkg 10 Users KX NSP120 Advanced Activation Key Package E mail Two way Recording Mobile CA Pro for 20 Users Adv Pkg 20 Users KX NSU002 Activation Key for Two way Recording Control Two way REC Control KX NSU003 Acti...

Page 4: ...twork 1 user KX NSA905 Activation Key for CA Network Plug in for 5 Users CA Network 5 users KX NSA910 Activation Key for CA Network Plug in for 10 Users CA Network 10 users KX NSA940 Activation Key for CA Network Plug in for 40 Users CA Network 40 users KX NSA949 Activation Key for CA Network Plug in for 128 Users CA Network 128 users KX NSB0002 Activation Key for PSDN Option 1 PSDN Option 1 KX NS...

Page 5: ...d Analog A L 24 users KX NSB0608 Activation Key for Poltys CCRecord Digital 8 users KX NSB0616 Activation Key for Poltys CCRecord Digital 16 users KX NSB0624 Activation Key for Poltys CCRecord Digital 24 users KX NSB0708 Activation Key for Poltys CCRecord Digital A L 8 users KX NSB0716 Activation Key for Poltys CCRecord Digital A L 16 users KX NSB0724 Activation Key for Poltys CCRecord Digital A L...

Page 6: ...re Enhancement KX NSXF021 Activation Key for Queue Position Announcement Queue Position Announcement KX NSXF022 Activation Key for Built in ACD report Built in ACD report KX NSF991 Expansion Capacity for KX NS700 Expansion Capacity Physical Cards DSP Card Slot KX NS5110 VoIP DSP Card S Type DSP S KX NS5111 VoIP DSP Card M Type DSP M KX NS5112 VoIP DSP Card L Type DSP L SD Memory Cards Slot KX NS71...

Page 7: ...ort Digital Hybrid Extension Card DHLC4 1 KX NS5171 8 Port Digital Extension Card DLC8 1 KX NS5172 16 port Digital Extension Card DLC16 1 KX NS5173 8 Port SLT Card MCSLC8 KX NS5174 16 Port SLT Card MCSLC16 1 When installing a DLC8 DLC16 or DHLC4 card the LPR software version must be 2 0 or later Equipment Compatibility for Main Unit The PBX supports the following equipment Cell Stations DECT 6 0 D...

Page 8: ...lephones KX NT136 IP proprietary telephone KX NT400 IP proprietary telephone KX HGT100 SIP telephone KX TDA0300 PC Console KX TDA0350 PC Phone KX T7000 series proprietary telephone KX T7200 series proprietary telephone KX T7300 series proprietary telephone KX T7400 series proprietary telephone KX T7500 series proprietary telephone Equipment Compatibility for Expansion Unit You can connect supporte...

Page 9: ...ll devices and systems connected to this product proper operation and compatibility with services provided by telecommunications companies over connected networks Note Some optional hardware software and features are not available in some countries areas Please consult your certified Panasonic dealer for more information List of Abbreviations CA Communication Assistant IP PT IP Proprietary Telepho...

Page 10: ... PBX Further information on programming the PBX for use with SIP CO lines and a VoIP network is included Section 6 Methods of Stacking Expansion Units Provides information about stacking Expansion Unit Section 7 Troubleshooting Provides information on the PBX and telephone troubleshooting Section 8 Networking Information Provides information about topics such as using the PBX in a VoIP network and...

Page 11: ...Outlook Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries All other trademarks identified herein are the property of their respective owners Microsoft product screen shot s reprinted with permission from Microsoft Corporation Document Version 2016 03 Installation Manual 11 Introduction ...

Page 12: ...74 4 2 1 Unpacking 74 4 2 2 Names and Locations 75 4 2 3 Opening Closing the Top Cover 77 4 2 4 Frame Ground Connection 80 4 2 5 Installing Removing the Optional Service Cards 81 4 2 6 Installing Removing the SD Memory Card 97 4 2 7 Types of Connectors 100 4 2 8 19 inch Rack Mounting 101 4 2 9 Placing the PBX on a Desktop 102 4 2 10 Surge Protector Installation 103 4 3 The Mother Board and Expansi...

Page 13: ...ing the DHCP Server Feature 173 5 4 3 Installing the Virtual IP Cards to the PBX 173 5 4 4 Installing Additional Activation Keys 174 5 4 5 Configuration of the Activation Keys 174 5 5 Programming an H 323 QSIG Network 176 5 5 1 Assigning the Hunt Pattern 176 5 5 2 Programming the Address Translation Table 177 5 5 3 Programming the Network Settings 179 5 6 Programming SIP CO Lines 181 5 7 Assigning...

Page 14: ...a One look Network 285 8 2 1 One Look Network with NS Net 285 8 3 H 323 CO Lines 287 8 3 1 Avoid Multiple IP Networks 287 8 3 2 Gatekeeper 288 8 3 3 Bandwidth Assessment 288 8 3 4 Virtual VoIP Gateway Card Specifications 291 8 4 SIP CO Lines 292 8 4 1 IP Telephony Service 292 8 4 2 SIP Requirements 295 8 4 3 Router Requirements 295 8 4 4 Bandwidth Requirements 295 8 4 5 Virtual SIP CO Line Card Sp...

Page 15: ...Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage Document Version 2016 03 Installation Manual 15 ...

Page 16: ...damage to property The following types of symbols are used to classify and describe the type of instructions to be observed This symbol is used to alert users to a specific operating procedure that must not be performed This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely Notice Panasonic assumes no responsibility for injuri...

Page 17: ...tric shock or damage to the product Follow all warnings and instructions marked on the product Small objects such as the hook clip and SD card pose a choking hazard Keep small objects out of reach of children Products that require a power source should only be connected to the type of electrical power supply specified on the product label If you are not sure of the type of power supply to your off...

Page 18: ...e guidelines when performing any wiring or cabling a Before performing any wiring or cabling unplug the product s power cord from the outlet After completing all wiring and cabling plug the power cord back into the outlet b When laying cables do not bundle the product s power cord with the power cords of other devices c Do not place any objects on top of the cables connected to the PBX d When runn...

Page 19: ...ur Do not block the openings of the PBX Allow space of at least 20 cm 8 in above and 10 cm 4 in at the sides of the PBX When the PBX is mounted on a 19 inch rack do not block the openings of the PBX Allow space of at least 10 cm 4 in around the PBX s fan When the PBX is placed on a desktop make sure that the PBX is placed as indicated in 4 2 9 Placing the PBX on a Desktop Do not place it on its si...

Page 20: ...se the temperature of the rack to exceed its limit Before opening the top cover the AC power cord must be removed from the AC inlet For safety reasons close the top cover and tighten the screws before operating the PBX If the PBX is not installed properly using the securing correct methods the PBX may fall causing serious damage Performing surge protection is essential Make sure to follow the inst...

Page 21: ...cedure to test the CO lines a Disconnect the PBX from all CO lines b Connect known working SLTs to those CO lines c Make a call to an external destination using those SLTs If a call cannot be carried out correctly there may be a problem with the CO line that the SLT is connected to Contact your telephone company If all SLTs operate properly there may be a problem with your PBX Do not reconnect the...

Page 22: ...e following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperatur...

Page 23: ...er to 1 1 3 Entering Characters in the PC Programming Manual 6 If a system password is forgotten it can be found by loading a backup of the system data into a PC and checking the password using the Maintenance Console software If you do not have a backup of the system data you must reset the PBX to its factory defaults and reprogram it Therefore we strongly recommend maintaining a backup of the sy...

Page 24: ...o 7 2 2 Utility File File Transfer PBX to PC in the PC Programming Manual For details about backing up the system data to a USB memory device refer to 6 1 Tool System Data Backup in the PC Programming Manual 2 To prevent illegal access from the Internet activate a Firewall 3 To avoid unauthorized access and possible abuse of the PBX we strongly recommend a Keeping the password secret b Selecting a...

Page 25: ...service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 4 Changes in Telephone Company Communications Facilities Equipment Operations and Procedures The telephone company may make changes in its facilities equipment operatio...

Page 26: ...ons not expressly approved by the party responsible for compliance could void the user s authority to operate this device When programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities in the off peak hours such as early morning hours or late evenings The...

Page 27: ...Section 2 System Outline This section provides general information on the PBX including the system capacity and specifications Document Version 2016 03 Installation Manual 27 ...

Page 28: ... To connect an Expansion Unit install an EXP M card in the Main Unit Then connect the EXP M card and the EXP S which is in Expansion Unit directly with Category 5e cable For details about connecting KX NS700 and Expansion Unit KX NS720 see 4 6 1 EXP M Card KX NS7130 Note This PBX requires an activation key Expansion Capacity for KX NS700 KX NSF991 to use the Expansion Unit EXP M EXP S Expansion Un...

Page 29: ...One look Network 1 NS Net is a network protocol only used for Panasonic products H 323 QSIG network If the network will include non KX NS700 PBXs e g KX TDE200 KX NCP500 then an H 323 QSIG network is necessary An H 323 QSIG network is preferable if strict resource separation between sites is necessary In a QSIG network resources are not available to extension users of other PBXs without explicit p...

Page 30: ...t PC Router Private IP Network ITSP 1 Network DCE 2 e g ADSL Modem WAN SIP Phone IP CS PS CTI Server PC Telephone Company Lines PC PC Expansion Unit 5 Expansion Unit 5 CO Line Analog PRI 1 ITSP Internet Telephony Service Provider 2 DCE Data Circuit Terminating Equipment 3 CA Communication Assistant 4 KX NS700 5 KX NS720 30 Installation Manual Document Version 2016 03 2 1 2 System Connection Diagra...

Page 31: ...nsole DPT APT DPT I F CS PC USB DPT 1 DPT 1 DPT 1 Router Private IP Network ITSP Network DCE e g ADSL Modem WAN Router Uninterruptible Power Supply PC Radio Amplifier Pager Speaker USB Memory Device DSP S DSP M DSP L SD Memory Card XS Type SD Memory Card S Type SD Memory Card M Type RMT PC IP Softphone CA Client PC LAN CTI Server IP PT IP CS PS SIP Phone PRI23 1 Some DPTs are not available for thi...

Page 32: ...ment Doorphone Door Opener External Sensor SLT Wireless Phone Fax Machine PS DSS Console DSS Console DPT APT DPT I F CS PC USB DPT 1 DPT 1 DPT 1 PRI23 1 Some DPTs are not available for this connection 2 KX NS720 3 When using a DLC8 DLC16 or DHLC4 card the LPR software version must be 2 0 or later 32 Installation Manual Document Version 2016 03 2 1 2 System Connection Diagram ...

Page 33: ... DSP card slot KX NS5111 VoIP DSP Card M Type DSP M KX NS5112 VoIP DSP Card L Type DSP L KX NS7134 SD Memory Card XS Type SD Memory XS A combination card with the following characteristics Memory with maximum of 40 hours Voice Mail recording time Memory with Maximum of 40 000 SMDR data Store 300 000 ACD report data Announces the number of calls in the waiting queue ahead of the caller and the esti...

Page 34: ... ISDN protocol compliant KX NS5170 4 Port Digital Hybrid Extension Card DHLC4 4 port digital hybrid extension card with Caller ID FSK for DPTs APTs SLTs DSS consoles and PT interface CSs When installing DHLC4 card in KX NS700 LPR software version must be 2 0 or later KX NS5171 8 Port Digital Extension Card DLC8 8 port digital extension card for DPTs DSS consoles and PT interface CSs When installin...

Page 35: ...en installing DHLC4 card in KX NS700 LPR software version must be 2 0 or later KX NS5171 8 Port Digital Extension Card DLC8 8 port digital extension card for DPTs DSS consoles and PT interface CSs When installing DLC8 card in KX NS700 LPR software version must be 2 0 or later KX NS5172 16 port Digital Extension Card DLC16 16 port digital extension card for DPTs DSS consoles and PT interface CSs Wh...

Page 36: ... 0 C to 40 C 32 F to 104 F Humidity 10 to 90 non condensing Conference Call Trunk 32 parties Default 96 parties DSP card installed 10 3 party conference call 12 8 party conference call etc Music on Hold MOH Internal MOH port 8 ports Level Control 31 5 dB to 31 5 dB per 0 5 dB External MOH port 2 ports Available exclusively with EPG External Paging MOH Selectable Internal External Music Source Port...

Page 37: ... Pulse DP 10 pps 20 pps Tone DTMF Dialing with Caller ID FSK Mode Conversion DP DTMF DTMF DP Ring Frequency 20 Hz 25 Hz selectable Operating Environment Temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 non condensing Extension Connection Cable SLT 1 pair wire T R DPT 1 pair wire D1 D2 APT 2 pair wire T R D1 D2 PT interface CS 1 pair wire D1 D2 PT interface CS High density 4 pair wire D1 D2 ...

Page 38: ...aging Terminal Impedance 600 W MOH Music on Hold Terminal Impedance 10 000 W KX NS720 Terminal Equipment Loop Limit SLT 600 W including set Doorphone 20 W Minimum Leakage Resistance 15 000 W minimum Maximum Number of Extension Instruments per Line 1 for SLT Ring Voltage 75 Vrms at 20 Hz 25 Hz depending on the Ringing Load Central Office Loop Limit 1600 W maximum Hookswitch Flash Timing Range 24 ms...

Page 39: ...ual Slot Virtual CO Line Card 4 Virtual Extension Card 4 Virtual IP CS Card 8 1 For details about the available installation combination of cards see CO Line Option Card Installing Restrictions Mother Board Expansion Unit Slot Type Maximum Number Physical Slot CO Line Doorphone Slot 2 1 Extension Free Slot 2 1 For details about the available installation combination of cards see CO Line Option Car...

Page 40: ...e EXP M Slot B Front cover plates for CO Line Doorphone Card Slots C Front cover plates for the Extension Card Slots D Extension Card Slot E CO Line Doorphone Card Slot F EXP M Card Slot G SD Card Slot H DSP Card Slot I RMT Card Slot 40 Installation Manual Document Version 2016 03 2 3 3 System Capacity ...

Page 41: ...C D E B A A Front cover plates for CO Line Doorphone Card Slots B Front cover plates for the Extension Card Slots C Extension Card Slot D CO Line Doorphone Card Slot E SD Card Slot not available Document Version 2016 03 Installation Manual 41 2 3 3 System Capacity ...

Page 42: ...Virtual Slots of the Mother Board Example Virtual Slots V SIPGW16 V IPGW16 V IPEXT32 V UTEXT32 V SIPEXT32 V IPCS4 Mother Board 42 Installation Manual Document Version 2016 03 2 3 3 System Capacity ...

Page 43: ...mum Number Pre installed MCSLC4 1 DLC2 1 DSP Card Slot 1 DSP S 1 DSP M 1 DSP L 1 SD Card Slot 1 SD XS 1 SD S 1 SD M 1 Remote Card Slot RMT 1 EXP M Card Slot EXP M 1 CO Line Doorphone Slot 2 LCOT6 2 PRI23 1 DPH2 1 Extension Slot DHLC4 1 2 DLC8 1 2 MCSLC8 2 MCSLC16 2 DLC16 1 2 1 When installing a DLC8 DLC16 or DHLC4 card the LPR software version must be 2 0 or later Cards Installed in Virtual Slots ...

Page 44: ...V IPCS4 8 For KX NS720 Physical Slot Slot type Card Name Maximum Number CO Line Doorphone Slot DPH2 1 LCOT6 2 PRI23 1 Extension Slot MCSLC16 2 MCSLC8 2 DLC16 1 2 DLC8 1 2 DHLC4 1 2 1 When installing a DLC8 DLC16 or DHLC4 card the LPR software version must be 2 0 or later 44 Installation Manual Document Version 2016 03 2 3 3 System Capacity ...

Page 45: ...t available due to software restrictions KX NS720 2nd Slot LCOT6 PRI23 DPH2 1st Slot LCOT6 ü ü ü PRI23 ü 1 ü DPH2 ü ü 1 1 This installation combination is not available due to software restrictions Extension Option Card Installing Restrictions There are no restrictions on the available combinations of optional extension cards so long as the maximum number of cards for the extension type is not exc...

Page 46: ...3 0 23 46 69 92 CO Line Virtual CO Line Card 0 64 H 323 CO Lines 0 32 SIP CO Lines 0 64 Total Number of Extensions 1 6 1 166 1 198 1 230 1 262 1 Extension Physical Extension Card 1 6 1 38 1 70 1 102 1 134 1 SLT 4 36 68 100 132 DPT 1 2 1 34 1 66 1 98 1 130 1 APT 0 8 16 24 32 Extension Virtual Extension Card 0 32 2 128 3 IP PT and Softphone 0 32 2 128 3 SIP Extension 0 32 2 128 3 SIP Phone 0 32 2 12...

Page 47: ...gital EXtra Device Port Digital XDP Connection Capacity in 2 3 3 System Capacity 2 If optional activation key KX NSF991 is not activated 3 If optional activation key KX NSF991 is activated 4 Available exclusively with EPG 5 Available exclusively with MOH BGM Digital EXtra Device Port Digital XDP Connection Capacity The number of Digital XDP ports that can be assigned depends on the following the n...

Page 48: ...alled power supply unit PSU in each PBX supports a different load figure PBX Model Maximum Load Figure KX NS700 40 KX NS720 40 Load Figure Calculation Equipment Type Item Load Figure PT DPT 1 DSS Console 1 D XDP 0 5 APT 1 5 IP PT 0 SIP EXT 0 CS DPT I F CS 2ch 2 DPT I F CS 8ch 8 SLT DHLC4 4 SLC8 8 SLC16 16 KX NS700 Preinstalled SLC 4 Calculation Example of KX NS700 Item Units Load Figure DPT KX DT ...

Page 49: ...e SIP EXT 2 0 Total Load Figure 40 Calculation Example of KX NS720 Item Units Load Figure DPT KX DT series 27 27 D XDP 26 13 SLT 0 0 Total Load Figure 40 Document Version 2016 03 Installation Manual 49 2 3 3 System Capacity ...

Page 50: ...nerator 2 Echo Canceller 3 3 2 2 G 729A G 711 1 IP CS PS DPT APT 2 4 1 1 Connections that arrive over a stacking connection require the same amount of DSP resources as shown in this example 2 DSP resources are used during conversations between legacy CO lines extensions Doorphones and IP CO lines extensions 3 DSP resources are used when IP CO lines or IP extensions access these devices 4 DSP resou...

Page 51: ...ervation in the Feature Manual and 9 33 1 1 PBX Configuration 1 5 1 Configuration DSP Resource Setting DSP Resource Advisor in the PC Programming Manual Example In this example the DSP M 127 DSP resources is installed and resources are reserved for the following operations Operation Required Resources VoIP G 711 Calls 40 Conference CO Lines 10 Unified Messaging 8 Two way Recording Operations 3 OGM...

Page 52: ... and Extensions ü Virtual Card 1 RMT Card DPH Card ü DSP Card Terminal DPT APT SLT ü PT interface CS ü PS ü IP CS IP PT KX UT Series SIP Phone 1 Doorphone ü IP Softphone 1 Activation Key Any Activation key 1 IP terminals except for KX NT265 software version 2 00 or later only are registered and controlled by the Main Unit 52 Installation Manual Document Version 2016 03 2 3 3 System Capacity ...

Page 53: ...Section 3 Information about the Activation Keys This section provides information on activation keys including how to obtain activation keys Document Version 2016 03 Installation Manual 53 ...

Page 54: ...onal activation keys refer to 3 1 2 Activation Key Code and Key Management System For information about how to install the activation key files using Web Maintenance Console refer to 5 4 4 Installing Additional Activation Keys System Model No Activation Key Type Description Maximum Activation Keys KX NSF991 Expansion Capacity Increases the IP extension capacity from 32 to 128 extensions and allows...

Page 55: ...NSM510 10 IP PT SIP MLT P SIP Allows the use of 10 IP PTs KX UT series SIP phones P SIP Extensions KX NSM520 20 IP PT SIP MLT P SIP Allows the use of 20 IP PTs KX UT series SIP phones P SIP Extensions KX NSM701 1 SIP Extension Allows the use of 1 IP Conferencing Phone third party SIP phone Total 128 IP Conferencing Phones third party SIP phones KX NSM705 5 SIP Extension Allows the use of 5 IP Conf...

Page 56: ...figuration 1 1 Configuration Slot Port Property V IPCS Main Channel expansion in the PC Programming Manual To apply the channel expansion the IP CSs KX NS0154 only must be reset by changing their port status from OUS to INS See 9 18 PBX Configuration 1 1 Configuration Slot Port Property V IPCS Main Connection in the PC Programming Manual Feature Manual References for Related Features of Activation...

Page 57: ...ences for Related Features of Activation Keys Two way REC Control 20 1 7 Unified Messaging Automatic Two way Recording for Manager Message Backup 20 1 74 Unified Messaging System Backup Restore Unified Messaging System Unified Messaging Ports Model No Activation Key Type Description Maximum Unified Messaging Ports KX NSU102 2 UM Port Allows the use of 2 Unified Messaging ports 24 Unified Messaging...

Page 58: ...20 1 83 Unified Messaging Two way Record Two way Transfer Cellular Phone Extension Model No Activation Key Type Description Maximum Cellular Phone Extensions KX NSE101 1 Mobile User Allows the use of 1 cellular phone extension The same number as the maximum number of allowable extensions KX NSE105 5 Mobile Users Allows the use of 5 cellular phone extensions KX NSE110 10 Mobile Users Allows the use...

Page 59: ...ole Allows the use of CA Client Operator Console for 1 user KX NSA901 CA Network 1 user Allows the use of CA Server network features for 1 user KX NSA905 CA Network 5 users Allows the use of CA Server network features for 5 users KX NSA910 CA Network 10 users Allows the use of CA Server network features for 10 users KX NSA940 CA Network 40 users Allows the use of CA Server network features for 40 ...

Page 60: ...KX NSB0005 Poltys CCAccounting A L Allows the use of Poltys CCAccounting A L KX NSB0006 Poltys CCAcc Enterprise Allows the use of Poltys CCAcc Enterprise KX NSB0007 Poltys CCAcc Enterprise A L Allows the use of Poltys CCAcc Enterprise A L KX NSB0008 Poltys CCView Allows the use of Poltys CCView KX NSB0009 Poltys CCView A L Allows the use of Poltys CCView A L KX NSB0010 Poltys CCView add PBX Allows...

Page 61: ...NSB0508 Poltys CCRecord Analog A L 8 users Allows the use of Poltys CCRecord Analog A L 8 users KX NSB0512 Poltys CCRecord Analog A L 12 users Allows the use of Poltys CCRecord Analog A L 12 users KX NSB0516 Poltys CCRecord Analog A L 16 users Allows the use of Poltys CCRecord Analog A L 16 users KX NSB0524 Poltys CCRecord Analog A L 24 users Allows the use of Poltys CCRecord Analog A L 24 users K...

Page 62: ... 2 Ports KX NSB1001 Poltys CCView Supervisor Allows the use of Poltys CCView Supervisor KX NSB1005 Poltys CCView Supervisor 5 user Bundle Allows the use of Poltys CCView Supervisor 5 user Bundle KX NSB1101 Poltys CCView Supervisor A L Allows the use of Poltys CCView Supervisor A L KX NSB1105 Poltys CCView Supervisor A L 5 user Bundle Allows the use of Poltys CCView Supervisor A L 5 user Bundle KX ...

Page 63: ...work 16 KX NSB0003 PSDN Option 2 System connection diagram for the integration with the Communication Bridge Without CA server PBX CSTA Connection 1st party Communication Bridge Max users without CA Server 240 1 With CA server PBX CSTA Connection 3rd party CA Server Communication Bridge CSTA Connection 1st party Max users with CA server 416 1 1 Combined with number of CA Client users Call Center F...

Page 64: ...s Cellular phone extension Cellular Phone Extension CA Client Pro Communication Assistant CA User Model No Activation Key Type Description KX NSP101 Adv Pkg 1 User Allows the use of the following activation key features for 1 user E mail IMAP4 client and e mail notification voice fax messages Two way Recording Two way Transfer Cellular phone extension CA Client Pro KX NSP105 Adv Pkg 5 Users Allows...

Page 65: ...ries SIP phones P SIP Extensions UM Port ch 2 Unified Messaging ports Example Preinstalled Activation Keys in the Mother Board Preinstalled activation keys for free trial The following activation keys are preinstalled on the mother board for the 60 days free trial They will expire 60 days after pressing the Activate Pre installed Activation key button to begin the free trial Activation Key Activat...

Page 66: ...queuing Poltys CCAccounting Allows the use of the Poltys features Poltys CCAcc Enterprise Poltys CCView Poltys CCView add PBX Poltys CCView Supervisor 5 users Poltys CCView CRM P up 5 users Poltys Number notice Poltys CCAgent 5 users Poltys CCRecord SIP 4 ports Activation Key Installation Example The following illustration shows an example of when using 16 SIP CO lines 16 H 323 CO lines 10 IP PTs ...

Page 67: ...KX NSM116 Desired Item 16 H 323 CO lines Required Activation Key KX NSM116 Desired Item 10 IP PTs 12 IP softphones Required Activation Key KX NSM520 KX NSM220 Desired Item 10 KX UT series SIP phones Required Activation Key KX NSM510 Document Version 2016 03 Installation Manual 67 3 1 1 Type and Maximum Number of Activation Keys ...

Page 68: ...eys Note You can only download the activation key file once using the activation key number and registration ID provided on the activation key code Up to 8 activation keys can be downloaded as one activation key file Up to 997 activation key files can be installed in the PBX memory It is possible to send the activation key file to a specified e mail address at the same time as downloading it to a ...

Page 69: ...xample below an activation key is not required to use CA Server Example 2 PBX Single CSTA Connection CA Server To use 2 or more CTI applications the CSTA Multiplexer application is required along with one KX NSA020 CSTA Multiplexer for each CTI application KX NSF101 is included in KX NSA020 Therefore when KX NSA020 is installed KX NSF101 is not required In the example below three KX NSA020 are req...

Page 70: ... application When a 3rd party CSTA multiplexer is used a CTI interface activation key KX NSF101 is required for the CSTA connection In this case Activation Key for Multiple CSTA Connection KX NSA020 is not required For details regarding KX NSF101 refer to CTI License in 3 1 1 Type and Maximum Number of Activation Keys For details regarding KX NSA020 refer to Communication Assistant CA User in 3 1 ...

Page 71: ...PBX Detailed instructions for planning the installation site installing the main unit and optional service cards and cabling of peripheral equipment are provided Further information on peripheral equipment installation is included Document Version 2016 03 Installation Manual 71 ...

Page 72: ...on Precautions The PBX is suitable for mounting on a 19 inch rack or placing on a desktop and should be installed in a location where it is accessible for inspections and maintenance To prevent malfunction noise or discoloration follow the instructions below WARNING Do not install the system in the following locations Areas where shocks or vibrations are frequent or strong Such activity may lead t...

Page 73: ... system back in only after all wiring is completed CO lines should be installed with surge protectors For details refer to 4 2 10 Surge Protector Installation Notice Use 1 pair telephone cables when connecting SLTs data terminals answering machines computers etc Mis wiring may cause the PBX to operate improperly Refer to Section 4 Installation when wiring the system If an extension does not operat...

Page 74: ...p 19 inch rack attachment bracket x 2 Screw x 6 For 19 inch rack KX NS720 Unpack the box and check the items below Expansion unit AC power cord Hook clip 19 inch rack attachment bracket x 2 Screw x 6 For 19 inch rack Stacking cable x 1 RJ45 connector CAT 5e cable 74 Installation Manual Document Version 2016 03 4 2 1 Unpacking ...

Page 75: ...witch C LAN Port D USB Port E EXP M slot F CO Line Doorphone Free Slot G Top Cover H Extension Free Slot I PBX MODE indicator J PFT Port K EPG MOH Ports L DPT Port M SLT Ports N Sub Board O Main Board P FG Terminal Q AC Inlet R MPR ID S Power Switch T FAN Document Version 2016 03 Installation Manual 75 4 2 2 Names and Locations ...

Page 76: ... F G A STATUS Indicator B EXP S Port C CO Line Doorphone Free Slot D Top Cover E Extension Free Slot F Sub Board G Main Board H FG Terminal I AC Inlet J Power Switch K FAN 76 Installation Manual Document Version 2016 03 4 2 2 Names and Locations ...

Page 77: ...switch is turned off and disconnect the power cable Power Switch Note In order to turn off the PBX s power a system shutdown using Web Maintenance Console must first be performed For details refer to 5 4 System Control System Shutdown in the PC Programming Manual 2 Turn the screws counterclockwise to loosen Document Version 2016 03 Installation Manual 77 4 2 3 Opening Closing the Top Cover ...

Page 78: ...he top cover then lift it off 4 Remove the support bar from the PBX Closing the Top Cover 1 Place the support bar onto the PBX 78 Installation Manual Document Version 2016 03 4 2 3 Opening Closing the Top Cover ...

Page 79: ...top cover until it closes properly 3 Turn the screws clockwise to tighten CAUTION For safety reasons close the top cover and tighten the screws before operating the PBX Document Version 2016 03 Installation Manual 79 4 2 3 Opening Closing the Top Cover ...

Page 80: ... However in a small percentage of cases this ground may be installed incorrectly Therefore the following test procedure should be performed Test Procedure 1 Obtain a suitable voltmeter and set it for a possible reading of up to 250 V AC 2 Connect the meter probes between the 2 main AC voltage points on the wall outlet The reading obtained should be 108 V AC to 132 V AC 3 Move one of the meter prob...

Page 81: ... static electricity When installing or removing the optional service cards the power switch must be turned off When installing or removing the optional service cards do not put pressure on any parts of the mother board Doing so may result in damage to the PBX Note Make sure the AC power cord is not connected to the AC inlet of the PBX Document Version 2016 03 Installation Manual 81 4 2 5 Installin...

Page 82: ...ce the front end of the card under the hook and then lower the rear end of the card so that the holes of the card are aligned with the screw holes 82 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 83: ...2 Insert the screws into the holes on the card and tighten the screws to secure the card Screws Document Version 2016 03 Installation Manual 83 4 2 5 Installing Removing the Optional Service Cards ...

Page 84: ...ows Installing an Optional Service Card in the Free Slot In the Main Unit KX NS700 and Expansion Unit KX NS720 there are Free slots for CO Line Doorphone cards and Free slots for Extension cards In Free slots for CO Line Doorphone cards you can install the following 84 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 85: ... service card in 4 5 Physical CO Line and Extension Cards and 4 7 The Doorphone Card 1 When installing a DHLC4 DLC8 or DLC16 card the LPR software version must be 2 0 or later KX NS700 KX NS720 Extension Card Slots CO Line Doorphone Card Slots Extension Card Slots CO Line Doorphone Card Slots Document Version 2016 03 Installation Manual 85 4 2 5 Installing Removing the Optional Service Cards ...

Page 86: ...the surface smooth Cut here Dummy Cover Plate Correct Incorrect Note When removing the dummy cover plate use plastic nippers We do not recommend using a knife such as a retractable utility knife 86 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 87: ...on the both sides of the card fit into place Then holding the card firmly in place lower the rear end so that the holes of the card are aligned with the screw holes Document Version 2016 03 Installation Manual 87 4 2 5 Installing Removing the Optional Service Cards ...

Page 88: ...DLC16 card in the bottom slot 4 Connect cables to appropriate ports of the card For details about pin assignments refer to the appropriate section in 4 5 Physical CO Line and Extension Cards Note Make sure to connect cables after installing the card in the PBX not before 88 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 89: ...m the Free Slot 1 Loosen and remove the spacers Spacer 2 Holding the rear end of the card pull the card in the direction of the arrows Document Version 2016 03 Installation Manual 89 4 2 5 Installing Removing the Optional Service Cards ...

Page 90: ...plastic in order to make the surface smooth Dummy Cover Plate Cut here Correct Incorrect Note When removing the dummy cover plate use plastic nippers We do not recommend using a knife such as a retractable utility knife 90 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 91: ...oles in the card and that the tabs on both sides of the card fit into place Then holding the card firmly in place lower the rear end so that the holes of the card are aligned with the extension bolts 1 2 Document Version 2016 03 Installation Manual 91 4 2 5 Installing Removing the Optional Service Cards ...

Page 92: ... the appropriate ports of the card For details about pin assignments refer to the appropriate section in 4 6 1 EXP M Card KX NS7130 Note Make sure to connect the cables after installing the card in the PBX not before 92 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 93: ...Removing the EXP M Card from the EXP M Card slot 1 Loosen and remove the screws Screws Document Version 2016 03 Installation Manual 93 4 2 5 Installing Removing the Optional Service Cards ...

Page 94: ...2 Holding the rear end of the card pull the card in the direction of the arrows 94 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 95: ...ver included with the option service card as shown in the following procedure To insert a slot cover 1 With the clip side of the slot cover on the left insert the right edge of the cover in the slot Slot cover 2 Push the left edge in until it clicks securely into place Document Version 2016 03 Installation Manual 95 4 2 5 Installing Removing the Optional Service Cards ...

Page 96: ...the Top Cover in 4 2 3 Opening Closing the Top Cover 2 From the inside push the tab of the slot cover to the right and push out the left edge of the slot cover Tab 96 Installation Manual Document Version 2016 03 4 2 5 Installing Removing the Optional Service Cards ...

Page 97: ...slot of the mother board before startup Note The maximum length of file names for files that are to be stored in the SD Memory Card is 60 characters Installing the SD Memory Card 1 Insert the SD Memory Card into the slot on the mother board Before Removing the SD Memory Card When you want to back up Unified Messaging system data a separate backup procedure is required For details about backing up ...

Page 98: ...n of Peripherals 2 Back up the desired system prompts to the USB memory device For details refer to 6 8 Tool UM Data Backup in the PC Programming Manual 3 Shut down the PBX and then turn the power switch off For details about shutting down the PBX refer to 5 4 System Control System Shutdown in the PC Programming Manual 4 Remove the SD Memory Card and then install an optional SD Memory Card For det...

Page 99: ...Removing the SD Memory Card 1 Remove the SD Memory Card installed in the slot on the mother board Document Version 2016 03 Installation Manual 99 4 2 6 Installing Removing the SD Memory Card ...

Page 100: ... port LCOT6 KX NS5180 PRI23 KX NS5290 DPH2 KX NS5162 DHLC4 KX NS5170 DLC8 KX NS5171 DLC16 KX NS5172 MCSLC8 KX NS5173 MCSLC16 KX NS5174 Mini Plug 2 4 EPG MOH Note Pin assignments for RJ45 connectors differ depending on the card Refer to the Pin Assignments section of each card in Section 4 Installation 100 Installation Manual Document Version 2016 03 4 2 7 Types of Connectors ...

Page 101: ... PBX is not installed properly using the securing correct methods the PBX may fall causing serious damage When this product is no longer in use make sure to detach it from the rack Notice When mounting the PBX on a 19 inch rack confirm that the rated current listed on the PBX s name plate does not exceed the threshold current for the breaker 1 Fix the attachment brackets to the left and right side...

Page 102: ...en the PBX is placed on a desktop make sure that the PBX is placed as indicated in the diagram below Do not place it on its side or upside down Do not block the openings of the PBX Allow space of at least 20 cm 8 in above and 10 cm 4 in at the sides of the PBX Make sure that the surface behind the PBX is not made of wood Desk or Table 102 Installation Manual Document Version 2016 03 4 2 9 Placing ...

Page 103: ...rotect the system from electrical surges we strongly recommend connecting the system to a surge protector that meets the following specifications Surge arrestor type 3 electrode arrestor DC spark over voltage 230 V Maximum peak current at least 10 kA Additionally proper grounding is very important for the protection of the system refer to 4 2 4 Frame Ground Connection Many countries areas have reg...

Page 104: ...n outside of the building the following precautions are recommended a Install the extension wire underground b Use a conduit to protect the wire Note The surge protector for an extension is different from that for CO lines Installation of a Ground Rod CO Line PBX Ground Rod Underground Surge Protector Grounding Wire 104 Installation Manual Document Version 2016 03 4 2 10 Surge Protector Installati...

Page 105: ... short as possible 3 The grounding wire should run straight to the ground rod Do not run the wire around other objects 4 Bury the ground rod at least 50 cm 20 in underground Note The above figures are recommendations only The length of ground rod and the required depth depend on the composition of the soil Document Version 2016 03 Installation Manual 105 4 2 10 Surge Protector Installation ...

Page 106: ...P PTs IP softphones SIP phones and PCs can be connected on a private IP network Mountable Cards DSP Card refer to 4 3 3 DSP Cards SD Memory Card refer to 4 3 2 SD Memory Cards Remote Card refer to 4 3 8 RMT Card in the Main Unit KX TDA0196 EXP M Card Slot DSP Card Slot System Mode Switch LEDs LAN Port LED SD Card Slot To LAN RMT Card Slot Note The maximum length of the CAT 5 CAT 5e cables to be co...

Page 107: ...Pin Assignments LAN Port 10BASE T 100BASE TX No Signal Name Input I Output O Function 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 5 Reserved 6 TPI I Receive data 7 8 Reserved LED Indications Indication Color Description STATUS Green PBX status indication OFF Power Off ON Power On and running Flashing 60 times per minute Starting up Logging in Flashing 120 times per minut...

Page 108: ...lave unit to a One look network the PBX MODE LED shows the registration status in the same way as the MASTER LED of a KX NS1000 For details refer to the Installation Manual of the KX NS1000 10BASE T 100BASE TX LAN LINK Green Link status indication OFF Off line ON Linked normally Flashing In communication 108 Installation Manual Document Version 2016 03 4 3 1 Mother Board ...

Page 109: ... EXP S Card EXP S Port LED Indication Indication Color Description STATUS Off Power Off Green On On Line Green flashing 60 times per minute Starting Up Green flashing 120 times per minute EXP S card Program error Red On On Line with Alarm Red flashing 60 times per minute OUS Out of service Document Version 2016 03 Installation Manual 109 4 3 1 Mother Board ...

Page 110: ...il recording time SD Memory S SD Memory with maximum of 200 hours Voice Mail recording time SD Memory M SD Memory with maximum of 400 hours Voice Mail recording time SD Card Mother Board SD Card Slot Accessories and User supplied Items Accessories included none User supplied not included none Note For installing and removing the SD Memory Card refer to 4 2 6 Installing Removing the SD Memory Card ...

Page 111: ...ws 2 User supplied not included none CAUTION When installing or removing the optional service cards do not put pressure on any parts of the mother board Doing so may result in damage to the PBX Note The DSP Resource Advisor can be used to calculate DSP resource usage easily For details refer to 9 33 1 1 PBX Configuration 1 5 1 Configuration DSP Resource Setting DSP Resource Advisor in the PC Progr...

Page 112: ...cards during Easy Setup Wizard or through system programming For details about Easy Setup Wizard refer to 5 4 1 Easy Setup Wizard For details about assigning IP addresses through System Programming refer to Changing IP Address Settings DSP Card Type Number of IP Addresses DSP S DSP M 1 DSP L 2 112 Installation Manual Document Version 2016 03 4 3 3 DSP Cards ...

Page 113: ... CSs To Extension Pin Assignments For DLC port No Signal Name Function 8 1 1 D1 A Data port 1 Low 2 D2 A Data port 1 High 3 D1 B Data port 2 Low 4 Reserved 5 Reserved 6 D2 B Data port 2 High 7 Reserved 8 Reserved Document Version 2016 03 Installation Manual 113 4 3 4 DLC2 in the Main Unit installed by default ...

Page 114: ...sage Waiting Lamp control To Extension Note For details about power failure transfer refer to 4 12 Power Failure Connections Pin Assignments For MCSLC4 port 1 2 and port 3 4 No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 Reserved 4 Reserved 5 Reserved 6 Reserved 7 TB Tip port 2 8 RB Ring port 2 114 Installation Manual Document Version 2016 03 4 3 5 MCSLC4 in the Main Unit installed...

Page 115: ...1 9 Power Failure Transfer in the Feature Manual for further information For information about using this card refer to 4 12 Power Failure Connections Pin Assignments For PFT port No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 Reserved 4 Reserved 5 Reserved 6 Reserved 7 TB Tip port 2 8 RB Ring port 2 Document Version 2016 03 Installation Manual 115 4 3 6 PFT in the Main Unit instal...

Page 116: ... Reserved 5 Reserved CO1 Tip 6 Reserved 7 TB 8 RB PFT1 2 Reserved No Signal Name 8 1 1 TA 2 RA 3 4 Reserved 5 Reserved 6 Reserved 7 TB 8 RB Reserved CO1 Ring CO2 Tip CO2 Ring 116 Installation Manual Document Version 2016 03 4 3 6 PFT in the Main Unit installed by default ...

Page 117: ...ge of Legacy CO Lines and extensions To EXP M Card Pin Assignments For EXP S port No Signal Name Function 8 1 1 UHW Receive data 2 UHW Receive data 3 REFCLK Reference CLK 4 FHCLK Frame and System CLK 5 FHCLK Frame and System CLK 6 REFCLK Reference CLK 7 DHW Transmit data 8 DHW Transmit data Document Version 2016 03 Installation Manual 117 4 3 7 EXP S in an Expansion Unit installed by default ...

Page 118: ...unication with the PBX IUT T V 90 support To be mounted on the mother board of the Main Unit RMT Card Slot RMT Card Screw Screw Accessories and User supplied Items Accessories included Screw x 2 118 Installation Manual Document Version 2016 03 4 3 8 RMT Card in the Main Unit KX TDA0196 ...

Page 119: ... with VoIP H 323 V 5 protocol and ITU T G 729A and G 711 codec methods Also supports T 38 protocol Virtual 32 Channel VoIP Extension Card V IPEXT32 Virtual Card for 32 IP PTs KX NT300 series KX NT500 series and KX NT265 software version 2 00 or later only Compliant with Panasonic proprietary protocol and ITU T G 729A G 711 and G 722 codec methods Virtual 32 Channel SIP Extension Card V SIPEXT32 Vi...

Page 120: ...ample Virtual Cards in the Virtual Slots of the PBX Virtual Slots Mother Board V SIPGW16 V IPGW16 V IPEXT32 V UTEXT32 V SIPEXT32 V IPCS4 120 Installation Manual Document Version 2016 03 4 4 Virtual Cards ...

Page 121: ...educe the risk of fire use only No 26 AWG or larger e g 24 AWG UL Listed or CSA Certified Telecommunication Line Cord Note For details about power failure transfer refer to 4 12 Power Failure Connections To confirm the CO line connection refer to Confirming the CO Line Connection in 4 13 Starting the PBX Pin Assignments No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 Reserved 4 Rese...

Page 122: ... do not connect to the U interface of the CO line directly PRI ports are SELV ports and should only be connected to SELV services Notice The cable to connect to the ISDN Primary Rate Interface port of the PRI23 card should be CAT 5 Category 5 or higher Note To confirm the CO line connection refer to Confirming the CO Line Connection in 4 13 Starting the PBX Pin Assignments No Signal Name Level V F...

Page 123: ...orts OUS or Fault On INS In Service Flashing 60 times per minute 1 Master Clock On 1 This can be set to indicate Normal a port is in use through system settings For details consult your dealer Document Version 2016 03 Installation Manual 123 4 5 2 PRI23 Card KX NS5290 ...

Page 124: ...ension RJ45 Accessories and User supplied Items Accessories included Spacer 3 slot cover 1 User supplied not included RJ45 connector Twisted pair cable Pin Assignments No Signal Name Function 8 1 1 D1A Data port 1 low 2 D2A Data port 1 High 3 D1B Data port 2 low 4 TB Tip port 2 5 RB Ring port 2 6 D2B Data port 2 High 7 TA Tip port 1 8 RA Ring port 1 124 Installation Manual Document Version 2016 03...

Page 125: ...lied Items Accessories included Spacer 4 slot cover 1 User supplied not included RJ45 connector Twisted pair cable Pin Assignments No Signal Name Function 8 1 1 D1A Data port 1 Low 2 D2A Data port 1 High 3 D1B Data port 2 Low 4 D1C Data port 3 Low 5 D2C Data port 3 High 6 D2B Data port 2 High 7 D1D Data port 4 Low 8 D2D Data port 4 High Document Version 2016 03 Installation Manual 125 4 5 4 DLC8 C...

Page 126: ...plied Items Accessories included Spacer 4 slot cover 1 User supplied not included RJ45 connector Twisted pair cable Pin Assignments No Signal Name Function 8 1 1 D1A Data port 1 Low 2 D2A Data port 1 High 3 D1B Data port 2 Low 4 D1C Data port 3 Low 5 D2C Data port 3 High 6 D2B Data port 2 High 7 D1D Data port 4 Low 8 D2D Data port 4 High 126 Installation Manual Document Version 2016 03 4 5 5 DLC16...

Page 127: ...lied Items Accessories included Spacer 3 slot cover 1 User supplied not included RJ45 connector Copper wire Pin Assignments No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 TB Tip port 2 4 TC Tip port 3 5 RC Ring port 3 6 RB Ring port 2 7 TD Tip port 4 8 RD Ring port 4 Document Version 2016 03 Installation Manual 127 4 5 6 MCSLC8 Card KX NS5173 ...

Page 128: ...plied Items Accessories included Spacer 3 slot cover 1 User supplied not included RJ45 connector Copper wire Pin Assignments No Signal Name Function 8 1 1 TA Tip port 1 2 RA Ring port 1 3 TB Tip port 2 4 TC Tip port 3 5 RC Ring port 3 6 RB Ring port 2 7 TD Tip port 4 8 RD Ring port 4 128 Installation Manual Document Version 2016 03 4 5 7 MCSLC16 Card KX NS5174 ...

Page 129: ...icated cable supplied with the Expansion Unit to connect the EXP M card To EXP S Card A B C Port 1 Port 2 Port 3 Accessories Items Accessories included Screws 3 slot cover 1 CAUTION When installing or removing this card the power switch must be turned off Note Status LED on Expansion Units indicates the connection status between EXP M in the Main Unit and EXP S in Expansion Units For more detail r...

Page 130: ...HCLK Frame and System CLK 6 REFCLK Reference CLK 7 DHW Transmit data 8 DHW Transmit data Maximum Cabling Length of Extension Connection The maximum length of the extension cable that connects the Main Unit to the Expansion Unit is shown below Under 3 m 9 ft 10 in 130 Installation Manual Document Version 2016 03 4 6 1 EXP M Card KX NS7130 ...

Page 131: ...not included Copper wire Note For details about connecting to a doorphone and or door opener refer to 4 9 Connecting to a Doorphone Door Opener and or External Sensor PIN Assignment PIN Assignment for Doorphone Port No Signal Name Function 8 1 1 DP1 Doorphone 1 transmit 2 COM1 Doorphone 1 receive 3 SENS1a Sensor 1 4 DP2 Doorphone 2 transmit 5 COM2 Doorphone 2 receive 6 SENS1b Sensor 1 common 7 SEN...

Page 132: ...provided from the DPH2 card and must be grounded through the DPH2 card as indicated in the diagram below A pair of sensor and common lines are connected to the DPH2 card for each external sensor The PBX detects input from the sensor when the signal is under 100 W Connection Diagram External Sensor sensor common I O DOORPHONE PBX 3 3V 3 3V 10K 33 33 4 7K 4 7K Door Opener Current Limit 24 V DC 30 V ...

Page 133: ...t 1128 m 3700 ft 1798 m 5897 ft 1128 m 3700 ft CAT 5 SLT APT and DSS Console PT interface CS DPT Cable Maximum Distance 26 AWG 24 AWG 22 AWG 500 m 1640 ft 720 m 2362 ft 830 m 2723 ft 720 m 2362 ft CAT 5 Notice The maximum cabling distance may vary depending on the conditions PT interface CS DPT APT DSS Console SLT DHLC4 Card ü ü ü ü ü MCSLC8 MCSLC16 cards ü DLC2 DLC8 DLC16 cards ü ü ü ü indicates ...

Page 134: ...xtension Port Configuration in the Feature Manual for further information To DHLC4 card 4 conductor wiring cord Connect pins T R D1 and D2 2 conductor wiring cord Connect pins T and R SLT APT Modular T Adaptor With DPT Parallel mode or eXtra Device Port XDP mode can be selected through system programming If XDP mode is enabled through system programming parallel connection is not possible Refer to...

Page 135: ...DT300 Series DPT 1 To DHLC4 card DPT SLT To DHLC4 card To SLT 2 conductor wiring cord Connect pins T and R 4 conductor wiring cord Connect pins T R D1 and D2 TO MAIN UNIT PABX TO TEL 1 Available for KX DT300 Series DPT except KX DT321 KX T7600 Series DPT except KX T7665 and KX DT500 Series DPT except KX DT521 Document Version 2016 03 Installation Manual 135 4 8 2 Parallel Connection of the Extensi...

Page 136: ...el connection is not possible Refer to 15 1 2 Paralleled Telephone and 6 1 11 Extension Port Configuration in the Feature Manual for further information Example With KX DT300 Series DPT Using a Modular T Adaptor Slave DPT Master DPT Cable Maximum Distance 26 AWG 30 m 98 ft 24 AWG 50 m 164 ft 22 AWG 60 m 196 ft CAT 5 50 m 164 ft Back View of DPTs To DLC2 DLC8 DLC16 card To DHLC4 card for connection...

Page 137: ...nection of SLT To SLT Slave DPT Master DPT Cable Maximum Distance Back View of DPTs To DLC2 DLC8 DLC16 card To DHLC4 card for connection of SLT TO MAIN UNIT PABX TO MAIN UNIT PABX TO TEL TO TEL 26 AWG 30 m 98 ft 24 AWG 50 m 164 ft 22 AWG 60 m 196 ft CAT 5 50 m 164 ft 1 Connecting with a SLT is not available for KX DT321 KX T7665 and KX DT521 Document Version 2016 03 Installation Manual 137 4 8 3 D...

Page 138: ...2 AWG CAT 5 70 m 230 ft 113 m 371 ft 180 m 590 ft 113 m 371 ft External Sensor Installing the Doorphone KX T30865 KX T7765 KX T7775 Note The illustrations shown in the installation procedure are based on the KX T30865 For details about the installation of the KX T7775 refer to the Operating Instructions of the KX T7775 1 Loosen the screw to separate the doorphone into 2 halves Panasonic Screw 138 ...

Page 139: ... with the doorphone Please choose the appropriate kind for your wall type when a doorphone plate has been fixed to the wall when you wish to install the doorphone directly onto the wall 3 Connect the wires to the screws located in the back cover To DPH2 Card 4 Re attach the 2 halves and re insert the screw Connection Refer to 4 7 1 DPH2 Card KX NS5162 for pin assignments Document Version 2016 03 I...

Page 140: ...external music sources e g user supplied radio can be connected to the PBX CAUTION The MOH port is an SELV port and should only be connected to an approved SELV device Notice Wiring should be done carefully to prevent undue force being exerted on the plug Otherwise sound may only be heard intermittently When the PBX and external music source are not connected to the same ground hum noise may be in...

Page 141: ...d restore the system data of the PBX The PBX supports USB memory devices that meet the following specifications File system FAT Maximum capacity 32 GB Maximum current 500 mA For details about backing up and restoring using a USB memory device refer to 6 1 Tool System Data Backup in the PC Programming Manual Note Do not use a USB hub when connecting a USB memory device to the PBX Document Version 2...

Page 142: ...0BASE T 100BASE TX Ethernet Cable TX TX RX RX 1 2 3 6 1 2 3 6 RX RX TX TX LAN Port Note Use an Ethernet cable with an RJ45 connector for connection to a switching hub The cable should be a CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 Make sure that all CAT 5 CAT 5e cables in use are not over 100 m 328 ft in length Make sure to set the port of the switching hub t...

Page 143: ... software For details refer to the manual for your CTI application software When using the VLAN feature on the network make sure that the PBX is connected to a layer 2 switch that is IEEE 802 1Q compliant and that is configured for VLANs In addition the port of the switching hub to which the PBX is connected must be set to Untagged Consult your network administrator for details Document Version 20...

Page 144: ...ory 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 When using the VLAN feature on the network make sure that the switching hub to be connected is IEEE 802 1Q compliant and is configured for VLANs In addition the port of a switching hub that the IP telephone is connected to must be set to Trunk port to allow VLAN tagging Consult your network administrator for details Since an IP ...

Page 145: ...s case only a single port from the LAN s network interface switching hub is required to connect both the IP telephone and PC to the LAN Note Use an Ethernet straight cable with an RJ45 connector to connect a PC to the IP telephone The cable should be a CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 Only a PC can be connected to the secondary port of an IP telephon...

Page 146: ...Example KX NT346 Ethernet Straight Cable To a PC 146 Installation Manual Document Version 2016 03 4 11 2 LAN Connections for IP Telephones ...

Page 147: ...orts PFT support Cards PFT support ports KX NS700 Optional card KX NS5180 Port 1 2 Pre installed MCSLC4 Port 1 2 Note A CO line conversation established during power failure can be maintained even when the power returns and the connection is switched back to the normal configuration from the Power Failure Connection KX NS720 does not support PFT The maximum number of available PFT ports is always ...

Page 148: ...he pre installed MCSLC4 and port 1 2 on the optional LCOT6 card To SLT1 SLT2 Optional card KX NS5180 No Signal Name 8 1 1 TA 2 RA 3 4 Reserved 5 Reserved CO1 Tip 6 Reserved 7 TB 8 RB PFT1 2 Reserved No Signal Name 8 1 1 TA 2 RA 3 4 Reserved 5 Reserved 6 Reserved 7 TB 8 RB Reserved CO1 Ring CO2 Tip CO2 Ring 148 Installation Manual Document Version 2016 03 4 12 Power Failure Connections ...

Page 149: ...ity Once you have started the PBX if you unplug the PBX do not initialize it again as described in System Initialization Procedure Otherwise your programmed data will be cleared To restart the PBX refer to 7 1 5 Restarting the PBX The plug of power supply cordset is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible Installing the Ho...

Page 150: ...asons do not stretch or pinch the AC power cord To UPS 2 When not using a UPS Plug the other end of the cord into an AC outlet When using a UPS Plug the other end of the cord into the outlet of the UPS System Initialization Procedure 1 Slide the System Mode Switch to the SYSTEM INITIALIZE position STATUS Indicator System Mode Switch 150 Installation Manual Document Version 2016 03 4 13 Starting th...

Page 151: ...u can restore system data to the PBX that has been backed up earlier For details about backing up and restoring system data refer to 6 1 Tool System Data Backup 7 2 2 Utility File File Transfer PBX to PC and 7 2 1 Utility File File Transfer PC to PBX in the PC Programming Manual After the PBX is initialized you must set up the mandatory settings required for the PBX with Easy Setup Wizard For deta...

Page 152: ...152 Installation Manual Document Version 2016 03 4 13 Starting the PBX ...

Page 153: ...tallation procedure structure and functions of the Web Maintenance Console for programming IP telephones and the PBX Further information on programming the PBX for use with SIP CO lines and a VoIP network is included Document Version 2016 03 Installation Manual 153 ...

Page 154: ...ol the PBX over an IP network using Web Maintenance Console This section describes programming basic items using Web Maintenance Console Login Status Menu Buttons Web Maintenance Console Features Note The contents and design of the software are subject to change without notice 154 Installation Manual Document Version 2016 03 5 1 Overview of Web Maintenance Console ...

Page 155: ...0 0 1 1 Use USB to LAN adaptor to use the USB port of the PBX as an MNT port Connection via LAN Switching Hub LAN PC LAN Port Note For details about connecting a switching hub to the PBX refer to 4 11 1 LAN Connection for the Main Unit Connection via Virtual Private Network VPN Switching Hub LAN PC Router Router VPN LAN Port Notice To access the PBX via VPN the PC must be in the same VPN Document ...

Page 156: ...nication Notice To access the PBX via the internet routers must have static NAT NAPT settings Port forwarding enabled Note For details about connecting a switching hub to the PBX refer to 4 11 1 LAN Connection for the Main Unit Connection via RMT Card KX TDA0196 PC Analog MODEM Analog Line Network RMT Card KX TDA0196 is Installed in KX NS700 To connect a PC to the Main Unit 1 Start Off line WebMC ...

Page 157: ...ter a telephone number 5 In Password enter the password 6 Click the Connect button MNT Port By connecting a USB LAN adaptor to the USB port you can access the PBX over a LAN Notice When connecting the PC to the MNT port if the PC is set to obtain the IP address automatically the IP address of the PC will be set to an appropriate IP address to establish a connection to the PBX Only recommended USB ...

Page 158: ... the Administrator or Installer regarding the system password 1 Please provide all system passwords to the customer 2 To avoid unauthorized access and possible abuse of the PBX keep the passwords secret and inform the customer of the importance of the passwords and the possible dangers if they become known to others 3 The PBX has default passwords preset For security change these passwords the fir...

Page 159: ...as follows https xxx xxx xxx xxx yyy xxx xxx xxx xxx is the IP address of a device that can be accessed from the Internet such as the IP address of a network router yyy is a port number The network router s port forwarding settings must be configured so that traffic arriving at port yyy is forwarded to the correct IP address and port of the PBX in the LAN Port forwarding settings must specify the ...

Page 160: ...g KX NCP series or KX TDE series System Data for Use with the KX NS700 System data from a KX NCP500 KX NCP1000 or KX TDE100 KX TDE200 can be converted for use with the KX NS700 to ensure a seamless transition to the new system In this section we use Maintenance Console for the following Maintenance Console Unified Maintenance Console for KX NCP500 KX NCP1000 KX TDE100 KX TDE200 1 Connect a PC to a...

Page 161: ...r of ports in these cards is too small The following data is not supported by the data conversion Unsupported Item Default Setting Time Mode Current time mode Location setting default Time mode switching time manual mode Not Stored Wired Wireless extensions Timed Reminder Not set Station Lock Unlocked Remote Station Lock Unlocked Extension Call Charge Total Total cleared Not Ready Ready Wrap up Wr...

Page 162: ...de Password Lock Status Unlocked Verification Code Password Lock Counter Counter cleared Call Charge Total Total cleared Cabinet Information Incoming Log Cleared Outgoing Log Cleared Line Error Log Cleared MPR LPR Call Data Log Cleared System Information Password Lock Counter for Remote Programming Counter cleared Major Minor Error Cleared Timed Reminder Wake up Call Canceled Note Review the setti...

Page 163: ...PS or about the Maintenance Console refer to the appropriate documentation 2 In Maintenance Console back up the voice data on the KX TVA series VPS to the PC For details about backing up KX TVA VPS voice data refer to the documentation of the corresponding VPS 3 Start the Main Unit and then start Web Maintenance Console 4 Navigate to Maintenance Tool 10 UM data restore and then select the types of...

Page 164: ...lboxes are different from the Unified Messaging mailbox passwords and data is being restored imported individually you will be prompted for the password of the Unified Messaging mailbox If password authentication fails 3 times the voice data for that mailbox will not be imported If you are not prompted for mailbox passwords during the restore the password set for the mailbox in the Unified Messagi...

Page 165: ...ase converter Select DBSYS or DMSYS and start conversion Set User configurations Ex Setting UserProfile MBOX etc Convert Execute Reboot the Main Unit KX TVA series Main Unit 1 Convert System Data Convert VM Prompt Abbreviations DxSYS System File for PBX Web MC Web Maintenance Console VM Voice Mail system UM Unified Message system KX NCP500 1000 series KX TDE100 200 series 1 KX NS700 Document Versi...

Page 166: ...reset to their default values The VPS s custom services will be imported into the Unified Messaging system s custom service seats as follows VPS custom service number PBX Unified Messaging system custom service seat number 1 50 1 51 100 2 If the service type being imported from the VPS is Menu Transfer and Guidance 9 or Guidance 10 is specified for Prompt Mode importing will be canceled for that c...

Page 167: ... import Mailbox Mailbox Parameters Mailbox Mailbox Password Custom Service Settings Call Routing Caller ID Mode Settings Call Routing PIN Mode Settings 9 Click OK The data will be imported into the PBX s system data The start and end time of the import as well as the import results will be displayed on the report You can save this to the local PC 10 Save the PBX system data with the imported VPS s...

Page 168: ... for the Installer level account In Re enter enter the same password Note The installer password must be changed from its default setting e When Slave is selected in step b in One look Network specify whether to activate the 60 day One look Networking Trial Activation Key If Active is selected the 60 day trial will begin when the Easy Setup Wizard is completed If Non Active is selected you will ha...

Page 169: ...bering Plan 3 digits Extension Number 4 digits Extension Number d Click Next Note Depending on the value selected above the numbering plan of the PBX will vary as follows Select this value with care Document Version 2016 03 Installation Manual 169 5 4 1 Easy Setup Wizard ...

Page 170: ...nformation on this screen for details c Click Next 6 In the LAN settings The IP addresses for the PBX DNS server and DSP card can be assigned automatically through a DHCP server or entered manually When using a DHCP server a Select Obtain an IP address automatically b Select Obtain DNS server address automatically c Select Obtain DSP IP address automatically Notice The boxes will turn grey and the...

Page 171: ...tion modes refer to 5 8 1 Registering IP Telephones e In DHCP Server select either Disable or Enable f If you select Enable in DHCP Server enter valid settings for the automatic assignment of IP addresses g Click Finish 8 Follow the prompts of the Easy Setup Wizard If LAN settings were changed from their default values in step 6 you will be prompted to restart the PBX after the Easy Setup Wizard i...

Page 172: ...rk administrator If an external DHCP server is in use it must be able to use a client identifier option specified by RFC 2131 If an external DHCP server is in use the DHCP Server feature of the PBX must be disabled The PBX will not start properly if IP addresses cannot be assigned automatically by the DHCP server when the PBX has been set to obtain IP addresses automatically In this case you need ...

Page 173: ... Server Feature DHCP in the PC Programming Manual 4 Click OK Note If an external DHCP server is in use do not enable the DHCP Server feature Doing so may allocate inappropriate IP addressing information to the devices 5 4 3 Installing the Virtual IP Cards to the PBX 1 Click Setup PBX Configuration Configuration Slot 2 Place the mouse cursor over the Virtual Slot and in the menu that appears click ...

Page 174: ...otice The activation key file can only be installed in the PBX with the MPR ID number entered when the activation key file was downloaded The activation key file cannot be reissued unless the mother board crashes Note You can click the provided link to directly access activation key information and program the number of activated IP CO lines and IP softphones For information about programming acti...

Page 175: ...ou have changed the value for Number of activated IP GW you must click Execute to restart the V IPGW16 cards for the change to take effect b In Number of activated IP Softphone type the number of IP softphones to be used through the IP Softphone IP Proprietary Telephone activation key 3 Click OK Document Version 2016 03 Installation Manual 175 5 4 5 Configuration of the Activation Keys ...

Page 176: ...aty provisions RADVISION and its suppliers retain all rights not expressly granted 5 5 1 Assigning the Hunt Pattern The hunt pattern determines how to route incoming calls through virtual IP CO lines to the PBX The procedure below demonstrates the process of programming the hunt pattern of the local PBX After the hunt pattern at the local PBX has been fully assigned repeat the procedure for the hu...

Page 177: ...lick GW Settings 2 In the Main tab do the following to configure the gateway entry for the remote PBX a In the GW Name cell type a unique identifier of the destination in the VoIP network b In the GW IP Address cell type the IP address of the destination gateway device c In the GW Group cell select None Note Having the value None for GW Group means that the destination gateway device does not belo...

Page 178: ... of destination extension f In the Remaining Number of Digits cell type a number of digits to dial following the leading number g In GW No GW Group Selection select GW No h In the GW No cell select 1 the gateway entry for the destination gateway device at the remote PBX i Click OK Note For more details about gateway settings refer to 9 2 1 PBX Configuration 1 1 Configuration Slot System Property M...

Page 179: ...e Before changing Numbering Plan settings when a V SIPEXT32 card or V UTEXT32 card is installed change the status of the card s to OUS a Click Setup PBX Configuration System b Click Numbering Plan c Click Main d Click the Features tab e In the TIE Line Access cell type the dialing number f Click OK 3 a Click Setup PBX Configuration Private Network b Click TIE Table c In the Own PBX Code cell type ...

Page 180: ...o OUS a Click Setup PBX Configuration System b Click Numbering Plan c Click Main d Click the Other PBX Extension tab e In the Dial 3 digits cell type a starting digit of destination extension f Click OK 3 a Click Setup PBX Configuration Private Network b Click TIE Table c In the Leading Number cell type the starting digit of destination extension d Click OK Note For details about network parameter...

Page 181: ...ailable SIP providers can be selected and a different SIP provider can be assigned to each virtual SIP gateway port Note It is necessary to import a SIP provider list file comma separated value CSV file in advance to use the automatic programming feature Follow the steps below to configure a SIP provider 1 Click Select Provider A dialog box will appear Available virtual SIP gateway port numbers ar...

Page 182: ...rogram these 3 parameters 1 Click an Account tab 2 In the User Name column enter the user name provided by the SIP provider 3 In the Authentication ID column enter the authentication ID required for registration with the SIP server 4 In the Authentication Password column the authentication password used for registration with the SIP provider 5 Click OK Adding Settings to Provider Profiles Follow t...

Page 183: ...l DHCP server when the IP PT is on a remote office LAN While the DHCP server automatically assigns the IP address of the IP PT the subnet mask address and the default gateway address to the IP PT the PBX s IP address must be assigned manually Follow the procedure below to assign the PBX s IP address If you need to set VLAN parameters follow the procedure described in 5 7 2 Setting VLAN Parameters ...

Page 184: ...TER To the VLAN settings Press STORE To end programming To set VLAN parameters OR The IP PT will reboot and can then be registered to the PBX STORE Return to the Menu screen 1 1 For KX NT300 series Software version 2 00 or later only For KX NT500 series Software version 1 00 or later only 2 Optional for KX NT300 series Software version 2 00 or later only and KX NT500 series Software version 1 00 o...

Page 185: ...P Address Press SP PHONE Press SP PHONE Press STORE Select PBX Press SP PHONE Press SP PHONE Select Primary PBX Press SP PHONE Select Secondary PBX Press SP PHONE To enter the IP address of the Secondary PBX if required PBX IP Address PBX IP Address Note To confirm the connection to the secondary PBX after assigning IP addressing information 1 turn the IP PT s power off and 2 hold the STORE button...

Page 186: ...upply power to the IP PT Press HOLD to return to the Menu screen HOLD Press VOLUME to select PBX Press SP PHONE twice Press SP PHONE To the VLAN settings The IP PT will reboot and can then be registered to the PBX To end programming To set VLAN parameters OR Press STORE 186 Installation Manual Document Version 2016 03 5 7 1 Assigning IP Addressing Information ...

Page 187: ...hout ending programming KX NT300 series except KX NT321 and KX NT500 series except KX NT551 Select Network ENTER Select Disable for DHCP setting ENTER IP Address 1 ENTER To set the IP address of the IP PT Select Default Gateway ENTER Default Gateway Address 3 ENTER To set the default gateway address if required To set the subnet mask address Select Subnet Mask ENTER Subnet Mask Address 2 ENTER Sel...

Page 188: ... 0 0 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 4 Optional for KX NT300 series Software version 2 00 or later only and KX NT500 series Software version 1 00 or later only Note The illustrations may differ from the buttons on your telephone 188 Installation Manual Document Vers...

Page 189: ...Disable Press SP PHONE twice Press SP PHONE Select Subnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Press HOLD to return to the Menu screen To enter the IP address of the Secondary PBX if required Select PBX IP Address Press SP PHONE Select PBX Press SP PHONE Select Secondary PBX Press SP PHONE Press SP PHONE PBX IP Address Press HOLD twice to return to the...

Page 190: ... Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note To confirm the connection to the secondary PBX after assigning IP addressing information 1 turn the IP PT s power off and 2 hold the STORE button and 2 key while turning the power on 190 Installation Manual Document Version 2016 03 5 7 1 Assigning IP ...

Page 191: ...LUME to select Subnet Mask Press SP PHONE Press SP PHONE Press VOLUME to select Default GW Press SP PHONE Press SP PHONE To the VLAN settings The IP PT will reboot and can then be registered to the PBX To end programming To set VLAN parameters OR Press STORE Press HOLD to return to the Menu screen HOLD Press HOLD to return to the Menu screen HOLD 1 Valid IP address range 1 0 0 0 to 223 255 255 255...

Page 192: ... described in 5 7 2 Setting VLAN Parameters after assigning the IP addresses without ending programming Note By assigning the PBX s IP address to one IP PT it is possible to assign the PBX s IP address to other IP PTs or IP CSs on the same LAN through system programming For details refer to 9 14 PBX Configuration 1 1 Configuration Slot Port Property V IPEXT Option Announce Mode in the PC Programmi...

Page 193: ...eway ENTER Default Gateway Address 3 ENTER ENTER Subnet Mask Address 2 ENTER Select Subnet Mask Select IP Address To start programming Press SETUP when it is displayed SETUP Supply power to the IP PT Select PBX Return to the Menu screen PBX IP Address ENTER ENTER To enter the IP address of the PBX Select PBX IP Address Select Primary PBX ENTER ENTER Continued on next page 4 Document Version 2016 0...

Page 194: ...223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 4 For KX NT300 series Software version 2 00 or later only For KX NT500 series Software version 1 00 or later only 5 Optional for KX NT300 series Software version 2 00 or later only and KX NT500 series Software version 1 00 or later only No...

Page 195: ...s SP PHONE Select Subnet Mask Press SP PHONE Press SP PHONE Select Default GW Press SP PHONE Press SP PHONE Continued on next page Press HOLD to return to the Menu screen To enter the IP address of the PBX Select PBX IP Address Press SP PHONE Select PBX Press SP PHONE Select Primary PBX Press SP PHONE Press SP PHONE Press SP PHONE Select Secondary PBX Press SP PHONE To enter the IP address of the ...

Page 196: ... 0 to 223 255 255 255 2 Valid subnet mask address range 0 255 0 255 0 255 0 255 except 0 0 0 0 and 255 255 255 255 3 Valid IP address range 1 0 0 0 to 223 255 255 255 Note To confirm the connection to the secondary PBX after assigning IP addressing information 1 turn the IP PT s power off and 2 hold the STORE button and 2 key while turning the power on 196 Installation Manual Document Version 2016...

Page 197: ...ss SP PHONE Press SP PHONE Press VOLUME to select Default GW Press SP PHONE Press SP PHONE Press HOLD twice to return to the Menu screen HOLD Press VOLUME to select PBX Press SP PHONE twice Press SP PHONE To the VLAN settings The IP PT will reboot and can then be registered to the PBX To end programming To set VLAN parameters OR Press STORE PBX IP Address Press HOLD to return to the Menu screen HO...

Page 198: ...tails about registering the SIP phone refer to 5 8 1 Registering IP Telephones The IP address of the SIP phone the subnet mask address and the default gateway address must be assigned manually For instructions refer to the documentation of the SIP phone Note When the PBX is not in the same network as the SIP phone the IP address of the PBX must be assigned manually For instructions for manually se...

Page 199: ...sfer PBX to PC c Select the config file UT_ACS_xxyyyy cfg and then download it to your PC For more details about downloading files from a PBX to a PC refer to 7 2 2 Utility File File Transfer PBX to PC in the PC Programming Manual Note xx Site ID 2 digits yyyy Site name 1 Up to 32 characters 2 1 Spaces as well as the following characters in site names will be replaced with underscores vertical bar...

Page 200: ... b Tap Settings c Tap About Phone d Touch and hold e Press 5 3 4 and then press Enter f Select On for Embedded web Note If no operations are made for 30 minutes the port will be closed again automatically 4 Access the Web user interface from the PC Note If a KX UT670 with software version 01 200 or lower is used with the PBX the KX UT670 must be reset to its factory default before you perform the ...

Page 201: ...e exactly the same Notice When the 2 UT_ACS configuration files do not match and if the SIP phone does not work properly contact an authorized Panasonic Factory Service Center For Non KX UT Series SIP Phones including P SIP Using a DHCP server DHCP Server feature or an external DHCP server to automate the assignment of IP addressing information The IP address of the SIP phone the subnet mask addre...

Page 202: ...erver DHCP Server feature or an external DHCP server when the IP CS is on a remote office LAN While the DHCP server automatically assigns the IP address of the IP CS the subnet mask address and the default gateway address to the IP CS the PBX s IP address must be assigned manually To assign the PBX s IP address refer to corresponding manuals for the IP CS If you need to set VLAN parameters refer t...

Page 203: ...igned manually To assign the IP addressing information refer to corresponding manuals for the IP CS If you need to set VLAN parameters refer to corresponding manuals for the IP CS Note By assigning the PBX s IP address to one IP CS KX NS0154 only it is possible to assign the PBX s IP address to other IP PTs or IP CSs on the same LAN through system programming For details refer to 9 18 PBX Configur...

Page 204: ...NT321 and KX NT500 series except KX NT551 Select VLAN ENTER ENTER VLAN ID ENTER VLAN Priority 1 1 ENTER Press STORE STORE To set the VLAN ID for the primary port To set the VLAN ID for the secondary port To end programming 0 7 1 4094 0 4094 Only for KX NT55x Select Primary port ENTER VLAN ID ENTER VLAN Priority 1 ENTER 1 4094 0 4094 Only for KX NT55x Select Secondary port TO PC Select VLAN Priorit...

Page 205: ...NT55x Select Priority Select VLAN Primary Press SP PHONE Press SP PHONE Select VLAN ID Press SP PHONE To set the VLAN ID for the secondary port VLAN ID VLAN Priority 1 1 4094 0 4094 Only for KX NT55x 0 7 Select VLAN Secondary Press SP PHONE Select VLAN ID Select Priority Press SP PHONE Press SP PHONE The IP PT will reboot and can then be registered to the PBX 1 The VLAN priority of the primary por...

Page 206: ...o select VLAN Press VOLUME to select QoS Press SP PHONE Press SP PHONE Press VOLUME to select VLAN Enable Press SP PHONE Press SP PHONE Press SP PHONE Press STORE Press HOLD to return to the Menu screen HOLD The IP PT will reboot and can then be registered to the PBX 206 Installation Manual Document Version 2016 03 5 7 2 Setting VLAN Parameters ...

Page 207: ...t VLANs by assigning a separate VLAN ID to each port Follow the procedure below for all IP PTs on the network using appropriate VLAN IDs Note This feature is available only for KX NT551 KX NT553 and KX NT556 IP PTs VLAN settings configured through PT programming have priority over VLAN settings configured through the LLDP MED function To enable or disable the sending of LLDP packets from the PBX c...

Page 208: ... the IP addresses Select QoS ENTER The IP PT will reboot and can then be registered to the PBX VLAN ID 1 VLAN Priority 1 2 To set the Interval time for LLDP ENTER ENTER Select LLDP Secondary Return to the LLDP setting screen ENTER Select LLDP Interval INTERVAL 1 3600 1 The VLAN ID and the VLAN priority are set automatically for the primary port these are reference only However the VLAN ID and the ...

Page 209: ...PHONE VLAN ID 1 0 4094 VLAN ID 1 To set the VLAN ID for the primary port Select LLDP Primary Press SP PHONE Select VLAN ID Select Priority 0 4094 To set the Interval time for LLDP Select LLDP Secondary Press SP PHONE Select LLDP Interval Press SP PHONE INTERVAL 1 3600 1 The VLAN ID and the VLAN priority are set automatically for the primary port these are reference only However the VLAN ID and the...

Page 210: ...es except KX NT551 Select Diffserv ENTER To set the DS field value for the primary port To set the DS field value for the secondary port only for KX NT300 series To end programming Select Primary Port ENTER ENTER Diffserv 0 0 7 7 Return to the Diffserv setting screen ENTER Return to the Menu screen ENTER ENTER Select Enable ENTER Select Secondary Port TO PC Select Enable Press STORE STORE Diffserv...

Page 211: ...ct Primary Port Diffserv 0 0 7 7 Press SP PHONE Press SP PHONE Select DS Enable Press SP PHONE Press SP PHONE Press SP PHONE Press HOLD to return to the Diffserv setting screen Select Secondary Port Select DS Enable Press SP PHONE Press SP PHONE Press SP PHONE Diffserv 0 0 7 7 The IP PT will reboot and can then be registered to the PBX Press HOLD until the Menu screen is displayed Document Version...

Page 212: ...ress SP PHONE Press VOLUME to select Diffserv Press SP PHONE To end programming Press STORE HOLD Press VOLUME to select DS Enable Press SP PHONE Diffserv 0 0 7 7 Press SP PHONE Press HOLD until the Menu screen is displayed The IP PT will reboot and can then be registered to the PBX 212 Installation Manual Document Version 2016 03 5 7 4 Setting Diffserv Parameters ...

Page 213: ...uration of the IP ports is required Follow the procedure below to configure the port number of the IP ports Note If you wish to change the port number back to default enter 0 as the port number for the desired port To delete 1 character use CLEAR for KX NT300 series IP PTs and KX NT500 series IP PTs or use TRANSFER for KX NT265 KX NT321 and KX NT551 Document Version 2016 03 Installation Manual 213...

Page 214: ... PBX Select Secondary PBX To configure the port number of DHCP Ports ENTER 1024 65535 ENTER Port No Select PTAP Client Port ENTER 67 1024 65535 ENTER Port No Select DHCP Server Port ENTER 68 1024 65535 ENTER Port No Select DHCP Client Port Press SETUP when it is displayed SETUP Continued on next page 1024 65535 Port No To configure the port number of PTAP Ports for the Secondary PBX 2 Return to th...

Page 215: ...creen Continued from previous page The IP PT will reboot and can then be registered to the PBX 1 For KX NT300 series Software version 2 00 or later only and KX NT500 series Software version 1 00 or later only 2 Optional for KX NT300 series Software version 2 00 or later only and KX NT500 series Software version 1 00 or later only Note The illustrations may differ from the buttons on your telephone...

Page 216: ...Select Primary PBX Press SP PHONE Press SP PHONE 1024 65535 Port No Press SP PHONE Press SP PHONE 67 1024 65535 Port No Press SP PHONE Press SP PHONE 68 1024 65535 Port No Press SP PHONE Press SP PHONE Press SP PHONE Select PTAP Server 1024 65535 Port No Select Secondary PBX Press SP PHONE Press SP PHONE Press SP PHONE Continued on next page To configure the port number of PTAP Ports for the Secon...

Page 217: ...TP Server Ctrl 21 1024 65535 Port No Select FTP Client Ctrl 1024 65535 Port No Select FTP Client Data 1024 65535 Port No Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE Press SP PHONE The IP PT will reboot and can then be registered to the PBX Document Version 2016 03 Installation Manual 217 5 7 5 Configuration of IP Ports ...

Page 218: ... No Press VOLUME to select PTAP Client Press SP PHONE Press SP PHONE 1024 65535 Port No Press VOLUME to select DHCP Server Press SP PHONE Press SP PHONE 67 1024 65535 Port No Press VOLUME to select DHCP Client Press SP PHONE Press SP PHONE 68 1024 65535 Port No Press VOLUME to select FTP Server Ctrl Press SP PHONE Press SP PHONE 21 1024 65535 Port No Press VOLUME to select FTP Client Ctrl Press SP...

Page 219: ...nu screen The IP PT will reboot in ECO mode Press SP PHONE Notice When a KX NT500 series IP PT is in ECO mode the following limitations are applied The second Ethernet port is disabled The port of the switching hub to which the telephone is connected must be 10 Mbps Fixed full duplex For KX NT500 series IP PTs software version V1 010 or later you can specify the connection mode Auto Negotiation 10...

Page 220: ...will reboot in normal mode ENTER KX NT551 Select ECO Mode To start programming Press STORE Supply power to the IP PT Press PROGRAM while Searching is displayed To end programming Press HOLD to return to the Menu screen The IP PT will reboot in normal mode Press SP PHONE To start programming Select Off To end programming 220 Installation Manual Document Version 2016 03 5 7 6 ECO mode KX NT500 serie...

Page 221: ...in the same way as Full Automatic mode 2 Non KX UT series SIP phones must always be registered to the PBX manually even if Full Automatic mode or Extension Number Input mode is selected 3 For details about registering IP CSs refer to the Installation Guide for the IP CS Note For KX UT series SIP phones the SIP extension password is automatically set to 1234 For IP softphones follow the same regist...

Page 222: ...nother extension registration by this mode will fail Note that some extension numbers are pre configured to other extensions by default Avoid using such numbers or delete them before starting the registration process Manual Mode For IP PTs or KX UT Series SIP Phones After connecting IP PTs or KX UT series SIP phones to the PBX over a network register those IP terminals to the PBX manually Follow t...

Page 223: ...g box will appear Non registered available extension numbers and names are displayed on the left 3 a Highlight numbers and names and click the right arrow to select them for registration and then click Next b Click Next A screen will appear with information on the current IP PT or SIP phone extension number and name and index number for programming Note If the IP PT or SIP phone has been connected...

Page 224: ... 32 Channel SIP Extension Card A menu will be shown under the mouse pointer d Click Port Property 2 Assign extension numbers to the SIP extensions If the Automatic Extension Number Set for Extension Card feature is enabled the extension numbers of SIP extension are automatically assigned To program this feature refer to 9 31 PBX Configuration 1 3 Configuration Option New Card Installation Automati...

Page 225: ...e to set an extension number as a password for each SIP extension automatically In order to set the password automatically do the following in substitution for step c of the procedure above a Click Copy to A screen will appear with information on assigned extension numbers for SIP extensions b Click Select All c Click Execute to copy each Extension Number to Password d Click Yes e Click OK to retu...

Page 226: ...h the registration is successful Note When programming the SIP extension the names of the corresponding fields may differ depending on the type of SIP phone you are using For details about the actual operation of SIP phones refer to the documentation of the SIP phone For certain SIP phones you may need to set a Sign in name which should consist of the extension number and the IP address of the PBX...

Page 227: ...he V IPEXT32 card Virtual 32 Channel VoIP Extension Card For KX UT series SIP phones Move the mouse pointer over the V UTEXT32 card Virtual UT Extension Card A menu will be shown under the mouse pointer d Click Port Property 3 Click De registration A dialog box will appear Registered extension numbers and names are displayed on the left 4 a Highlight numbers and names and click the right arrow to ...

Page 228: ...UT Extension Card A menu will be shown under the mouse pointer d Click Port Property 2 Click Forced De registration A dialog box will appear Registered extension numbers and names are displayed on the left 3 a Highlight numbers and names and click the right arrow to select them for de registration b Click Next A dialog box will appear c Click OK A dialog box will appear d Click Confirm If the de r...

Page 229: ...ove the mouse pointer over the V SIPEXT32 card Virtual 32 Channel SIP Extension Card A menu will be shown under the mouse pointer d Click Port Property 2 a Click the cell in the Connection column for the port of the SIP phone to de register b In the Command window click OUS to change the status of the port to OUS 3 Repeat step 2 for each SIP phone to de register 4 Delete either the extension numbe...

Page 230: ...using the HTTPS protocol All the RTP packets in between the main site and the remote site is routed to the SBC for security and for IP address conversion When settings of remote extensions being used at remote sites are changed at the PBX at the main site the reflection of the changes to the remote extension may require some time due to data transfer protocols Programming the PBX Follow the proced...

Page 231: ...ocol used by KX UT series SIP phones in the remote site When the KX UT series SIP phones are using HTTPS WAN Side IP information of the router at the main site Web Maintenance Console Parameter CWMP Port Number NAT CWMP Server HTTPS Port No For Data Download Port Number NAT SIP MLT Data Download Server HTTPS Port No When the KX UT series SIP phones are using HTTP WAN Side IP information of the rou...

Page 232: ...TP 2 Select Enable 3 Click OK Programming the SBC The following items need to be configured on the SBC For information about configuring the SBC refer to the documentation of the SBC IP address of the PBX Port numbers of the KX UT series SIP phones installed in the remote site IP address and subnet mask of the SBC LAN side IP address of the router at the main site WAN side IP address of the router...

Page 233: ...port forwarding on the router refer to the documentation of the router Port forwarding settings Router PBX Configure the following items for port forwarding between the PBX and the router Application LAN Side Port Number WAN Side Port Number CWMP HTTP CWMP HTTP Port No for SIP MLT Use the same value as in step 11 of Programming the PBX NAT CWMP Server HTTP Port No Use the same value as in step 5 o...

Page 234: ... pointer d Click Port Property e Click Remote Place tab f Configure the items shown below Select a protocol HTTP HTTPS for Protocol for Remote SIP MLT Note When a SIP phone at remote site uses the internet to communicate with the PBX use the HTTPS protocol for security If the connection is on VPN and protected you may use the HTTP protocol Change the value to Remote SBC for Phone Location g Click ...

Page 235: ...nes are in a different LAN Remote site installation in 5 7 1 Assigning IP Addressing Information 5 Connect the KX UT series SIP phone to the LAN at the remote site 6 Register the KX UT series SIP phone to the PBX as a remote extension a Click Setup PBX Configuration Configuration Slot b Move the mouse pointer over the V UTEXT32 card Virtual UT Extension Card A menu will be shown under the mouse po...

Page 236: ...ws Peer to peer communication is not supported for the built in Media Relay Gateway The number of terminals using TR 069 CWMP based HTTPS is limited For information about which telephone models support the built in Media Relay Gateway consult your dealer Programming the PBX with Built in Media Relay Gateway Follow the procedures below to configure remote port settings using Web Maintenance Console...

Page 237: ...P Port Number NAT FTP Server Port No c Program the following settings according to the protocol used by the KX UT series SIP extensions and SIP extensions in the remote site Configure the following items in SIP Extension UT Extension WAN Side IP information of the router at the main site Web Maintenance Console Parameter SIP Port Number NAT SIP Proxy Server Port No d Program the following settings...

Page 238: ...ram the following common settings in Option WAN Side IP information of the router at the main site Web Maintenance Console Parameter RTP IP Address NAT RTP IP Address SIP IP Address NAT SIP Proxy Server IP Address CWMP IP Address NAT CWMP Server IP Address IP Address NAT CWMP Server IP Address for Network Survivability NTP IP Address NAT NTP Server IP Address If necessary you can program the indiv...

Page 239: ...X NT500 series Application LAN Side Port Number WAN Side Port Number PTAP Signaling PTAP UDP Port No Server refer to PC Programming Manual 9 15 PBX Configuration 1 1 Configuration Slot Card Property V SIPEXT Signaling PTAP UDP Port No Server refer to PC Programming Manual 9 15 PBX Configuration 1 1 Configuration Slot Card Property V SIPEXT MGCP Signaling MGCP UDP Port No Server refer to PC Program...

Page 240: ...RTP UDP Port No Use port numbers that are in the range of the RTP ports that the PBX uses 1 Start End RTP UDP Port No Use port numbers that are in the range of the RTP ports that the PBX uses 1 Make sure the RTP Start Port UDP and the RTP End Port UDP specified for the router are in the range of the RTP ports that the PBX uses For the range of RTP port numbers that the PBX uses refer to Port Numbe...

Page 241: ...y Gateway NTP 123 1 NAT NTP Server Port No Use the same value as in step 5 of Programming the PBX with Built in Media Relay Gateway RTP UDP Start End RTP UDP Port No Use port numbers that are in the range of the RTP ports that the PBX uses 2 Start End RTP UDP Port No Use port numbers that are in the range of the RTP ports that the PBX uses 2 Make sure the RTP Start Port UDP and the RTP End Port UD...

Page 242: ...ne Location g Click OK 3 Unplug the AC adaptor of the IP CS and then plug it in again to reboot the IP CS manually The IP CS will download settings automatically Installing KX UT series SIP phones at a remote site with Built in Media Relay Gateway There are 2 methods to install KX UT series SIP phones at a remote site Set up the phones at the main site using the PBX and then send them to the remot...

Page 243: ...file according to the protocol used and then download it to your PC If HTTPS is used UT_MRG_HTTPS_xxyyyy cfg For more details about downloading files from a PBX to a PC refer to 7 2 2 Utility File File Transfer PBX to PC in the PC Programming Manual Note xx Site ID 2 digits yyyy Site name 1 Up to 32 characters 2 1 Spaces as well as the following characters in site names will be replaced with under...

Page 244: ...e For details refer to 5 8 1 Registering IP Telephones Note You can select HTTPS for Protocol for Remote SIP MLT only when Phone Location is set as Remote MRG If the KX UT series SIP phone does not work normally confirm whether the KX UT series SIP phone can access the internet 244 Installation Manual Document Version 2016 03 5 8 4 Installing IP Phones at a Remote Site with a Built in Media Relay ...

Page 245: ... Programming Manual 3 Click Setup Users User Profiles Select Rule of copy to extension name on the Option tab Rule A First Name space Last Name Rule B Last Name First Name 4 Click Setup Users User Profiles You can create multiple user profiles automatically by using the Add Range feature for extension numbers You can also set an extension number first name last name Unified Messaging mailbox and W...

Page 246: ...her the system keeps the two synchronized i e one changes when the other does For details about the setting refer to 10 9 PBX Configuration 2 9 System System Options Option 9 in the PC Programming Manual For instance when an extension number is changed the mailbox number of the mailbox assigned to that extension changes to match the new extension number However if a mailbox with the same number al...

Page 247: ...ss e Specify the port number of the SMTP server to use in SMTP server for relay SMTP server Port number f Specify the following parameters if required SMTP over TLS SMTP Authentication POP before SMTP Receive Port number SMTP Receive Port number SMTPs Note For details about these parameters refer to 27 2 5 Network Service 2 6 Server Feature SMTP in the PC Programming Manual g Click OK 2 Specify e ...

Page 248: ...ler software refer to the Operating Manual Configuring IMAP Accounts By configuring an IMAP account subscribers can access the contents of their UM mailboxes through an e mail client All that is necessary is an e mail client that supports IMAP4 Once IMAP integration is programmed users can do the following Listen to voice messages Save voice data to their PCs Delete voice stored on the PBX 1 Enabl...

Page 249: ...owing example setup procedure is for Microsoft Outlook 2010 Subscribers e mail client setting names and locations may differ 1 In Outlook 2010 select File and then Info 2 Click the Add Account button 3 Select Manually configure server settings or additional server types 4 Select Internet E mail and then click Next 5 Configure the server settings as follows User Information In Your Name enter the n...

Page 250: ...Example IMAP Account Settings Outlook 2010 250 Installation Manual Document Version 2016 03 5 10 Programming E mail Integration for UM Voice ...

Page 251: ...oxes In this procedure voice data e g mailbox voice data personal greetings and settings e g the password are not deleted from the managers mailboxes Be sure to make a backup of any important data beforehand If mailbox numbers are changed after mailboxes have been deleted using this feature even if a backup of the mailbox settings voice data e g personal greetings and messages has been made the da...

Page 252: ...x was successfully created Failed The new mailbox was not created Assigned The mailbox already existed but was successfully assigned to the related extension number Exist The mailbox was already assigned to the related extension number Skipped The mailbox already existed but assigning it to the related extension number failed The start and finish times of the automatic configuration is recorded in...

Page 253: ...Section 6 Methods of Stacking Expansion Units This section provides information about stacking expansion units Document Version 2016 03 Installation Manual 253 ...

Page 254: ...cards the power switch must be turned off When installing or removing the optional service cards do not put pressure on any parts of the mother board Doing so may result in damage to the PBX Notice If there is already an Expansion Unit stacked and connected to an EXP M card installed in the Main Unit you can skip shutting down the Main Unit in the following procedures Note For information about st...

Page 255: ...Select the Expansion unit connected to connection port 1 of the EXP M card and then click the arrow button 5 If a second stackable Expansion units is connected to connection port 2 of the EXP M card click the arrow button 6 Click OK when finished to complete pre installation Programming Expansion unit To program Expansion Units that are stacked with the Main Unit use Web Maintenance Console To log...

Page 256: ...256 Installation Manual Document Version 2016 03 6 1 Methods of Stacking Expansion Units ...

Page 257: ...Section 7 Troubleshooting This section provides information on the PBX and telephone troubleshooting Document Version 2016 03 Installation Manual 257 ...

Page 258: ...ted firewall in the IP network IP PTs SIP phones do not operate DSP card malfunction Replace the corresponding card Mother board malfunction Replace the mother board be sure to turn off the PBX when replacing Not enough activation keys Purchase additional activation key codes Please consult a certified dealer for details IP PT SIP phone not registered Register the corresponding IP PT SIP phone IP ...

Page 259: ...wer switch back on Noise on external paging Induced noise on the wire between the PBX and the amplifier Use a shielded cable as the connection wire between the PBX and amplifier A short shielded cable is recommended Distorted external music Excessive input level from external music source Decrease the output level of the external music source by using the volume control on the music source The STA...

Page 260: ...e Expansion Unit card is not green The LAN cable is not connected properly Check the LAN cable connections There was a failure in the stacking card Replace the stacking EXP M card 260 Installation Manual Document Version 2016 03 7 1 1 Installation ...

Page 261: ...ou dial an extension Connection between the PBX and an SLT that is polarity sensitive PBX CAUSE The T is connected to the R SOLUTION T R T R Extension Reverse the connections of the T R Yes Connection between the PBX and an SLT CAUSE SOLUTION If a telephone equipped with an A A1 relay is connected to the PBX set the A A1 relay switch of the telephone to OFF Use the correct cord the inner 2 wires a...

Page 262: ...fault gateway address was entered Check each parameter and enter the correct value The Ethernet cable is not connected correctly Check the Ethernet cable connections The DHCP server is not active Restart the external DHCP server Confirm whether the DHCP Server feature is enabled Disable DHCP and re enter settings as appropriate Whenever you try to make calls using a SIP phone a busy tone is heard ...

Page 263: ...roblem in the wiring Disconnect all cabling between the PBX and SLTs and restart the PBX After restarting if operation is normal there is probably a problem in the wiring or connection For example there might be a short circuit in the switchboard or cabling Note This solution does not apply to the power failure ports ports 1 2 on the pre installed MCSLC4 card The SLT circuitry is damaged Consult a...

Page 264: ...ing SDRAM error ERR 1006 0000 HARDWARE ERROR Displays error and stops operating SRAM error ERR 1007 0000 HARDWARE ERROR Displays error and stops operating Sub CPU malfunction for Self Labeling ERR 1051 0000 SOFTWARE ERROR Displays error and stops operating PBX software version error Consult your network administrator ERR 2001 XXXX SYSTEM ERROR Resets and displays error for 5 seconds while starting...

Page 265: ...or for 5 seconds while starting up Sound hardware control error ERR 2009 XXXX MGCP SERVER REJECTION Resets and displays error for 5 seconds while starting up Error information from the PBX MGCP server Consult your network administrator ERR 2010 0000 HARDWARE ERROR Resets and displays error for 5 seconds while starting up Communication error with sub CPU for Self Labeling If this error is displayed...

Page 266: ...BX is set to obtain IP addressing information automatically and the PBX is not able to obtain appropriate IP addressing information from an external DHCP server the PBX starts up with its default IP addresses and the STATUS indicator on the front of the cabinet turns red For the default IP addresses refer to 5 3 Starting Web Maintenance Console Operation If the PBX does not operate properly 1 Slid...

Page 267: ...at the System Mode Switch is in the NORMAL position 2 Start the Web Maintenance Console 3 Log in using the Installer level account 4 On the Home screen click Maintenance System Control System Reset Timed Reset 5 Set the Site Reset Mode and Reset Time for the system reset For details about the settings refer to the PC Programming Manual 6 Click Apply or OK to set the system reset The PBX will resta...

Page 268: ... Message Detail Recording SMDR 01 01 10 01 00AM MJ ALM 014 00 10000 FAN Alarm 01 01 10 01 39AM MN ALM 091 00 10000 PT connection over 1 2 3 4 5 6 Description Item Description 1 Date The date of the error detection 2 Time The time of the error detection 3 Level Minor MN ALM Displays minor errors which affect only a certain part of system operation Major MJ ALM Displays major errors which affect ope...

Page 269: ...refer to 7 3 1 Utility Log Error Log in the PC Programming Manual 6 Error Message A description of the error 7 Log Information Clicking this button displays a list of errors and solutions in PDF format as shown below Sample List of Errors and Solutions For each error code the error message probable cause and solutions are explained Document Version 2016 03 Installation Manual 269 7 1 6 Troubleshoo...

Page 270: ...270 Installation Manual Document Version 2016 03 7 1 6 Troubleshooting by Error Log ...

Page 271: ...Section 8 Networking Information This section provides information about topics such as using the PBX in a VoIP network and the TCP ports used by the PBX Document Version 2016 03 Installation Manual 271 ...

Page 272: ...network the high cost of long distance communication is virtually eliminated To establish a VoIP network the virtual cards are used according the requirement of the network For details about virtual cards see 4 4 Virtual Cards The following diagrams illustrate VoIP network with i a remote office LAN and ii another PBX installed at different location Note Panasonic IP Cell Station IP CS units are a...

Page 273: ...Description IP telephone IP Address Identifies the location of IP telephones on the network Each IP telephone must have a unique IP address Subnet Mask Address Defines which digits of an IP address are used for the network address and the host address at each network location The IP addresses of the IP telephones and the PBX must fall within the same subnet as that of the default gateway e g route...

Page 274: ...mmunications where quality of service cannot be guaranteed Examples of recommended IP networks Digital Leased Line IP VPN Virtual Private Network Frame Relay Not recommended Satellite communications Very Small Aperture Terminal system VSAT etc Note Peer to peer calls between IP telephones installed at different locations may not be possible if packet communication cannot be established between the...

Page 275: ...e Note The DHCP Server feature is disabled by default To enable the feature refer to 5 4 2 Enabling the DHCP Server Feature An IP telephone and the mother board DSP card cannot request IP addresses from a DHCP server on another LAN connected through an IP network They can only receive IP addresses from a DHCP server on the same LAN Therefore when IP telephones are located on several LANs a DHCP se...

Page 276: ...for the secondary port apply to data transmitted by a PC connected to the IP telephone When sending packets the IP telephone can attach information on which VLAN the packets are to be transmitted over VLAN Tagging The switching hub that receives these packets reads the VLAN information and sends the packets over the appropriate VLAN This helps to ensure bandwidth for IP telephone voice transmissio...

Page 277: ... assigned only to the secondary port of the IP telephone Any VLAN settings assigned to the PC LAN card must be disabled These settings can usually be identified by 802 1Q 802 1p or VLAN in their name If you are using an IP telephone with a primary port only e g KX NT265 a PC cannot be connected to the IP telephone 8 1 4 Jitter Buffer When voice signals are packetized and transmitted individual pac...

Page 278: ...sses which must be programmed to each IP telephone on the network Note When the DHCP Server feature is disabled and external DHCP servers are not used static IP addressing must also be enabled for all IP telephones Does only a single router provide access to the IP network In a dual network 2 routers provide access to the IP network as shown in the diagram below However only one router can be used...

Page 279: ...n SBC will avoid this problem Note An SBC is not required for Connections via a Wide Area Ethernet or LAN Connections via IP VPN An SBC is required for Connections via a public IP network Router Global IP Address Domain Local IP Address Domain Local IP Address Domain Connection via IP VPN IP VPN Router Switching Hub Switching Hub Local IP Address Domain Connection via Wide Area Ethernet or LAN Wid...

Page 280: ...P Address Domain Local IP Address Domain Local IP Address Domain Connection via Public IP Network Public IP Network Router SBC Router 280 Installation Manual Document Version 2016 03 8 1 6 Network Configuration ...

Page 281: ...the longer the transmission delays This is because a certain amount of delay is inevitable when packets go through each network device To prevent unnecessary delays it is recommended to connect the PBX as close to the IP telephones and the IP network interface as possible so that the number of the network devices is kept to a minimum IP Network Router Router Switching Hub Switching Hub Switching H...

Page 282: ...ns For more information consult your network administrator Are layer 2 or higher switches used Use of repeater hubs can increase the network load and therefore may result in degradation in speech quality To ensure high speech quality use only layer 2 or higher switches Use of layer 2 or higher switches is also strongly recommended for connecting IP telephones Note Note that the port of the switchi...

Page 283: ...ckets The V IPGW16 card has the ability to set the ToS field of outgoing voice packets When the card is appropriately configured the router can give voice packets from the card higher priority Consult your network administrator when setting the ToS field as the setting value must conform to the router s specifications Note Some switches also permit the configuration of priority control features Fo...

Page 284: ...nual If the NTP server feature is enabled Case 1 An NTP server is specified in Web Maintenance Console The SIP phones use the specified IP address and contact the NTP server directly Case 2 An NTP server is not specified in Web Maintenance Console The SIP phones use the IP address of the PBX as their NTP server The PBX acts as an NTP server for the SIP phones To specify the IP address of the NTP s...

Page 285: ...of networks such as a TIE line network All units can be programmed from one location Resource sharing allows users to interact as if they were all connected to one PBX which eliminates the need to manage information such as PBX access codes 1 NS Net is a network protocol only used for Panasonic products IP Network Master Unit KX NS1000 Slave Units Up to 15 Units KX NS1000 Conditions Only a KX NS10...

Page 286: ...e guaranteed for One look networks that span multiple countries areas For information about compatible equipment in your country area when the PBX is used as Slave unit consult your dealer References For details about programming and using One look network refer to the appropriate documentation for the KX NS1000 286 Installation Manual Document Version 2016 03 8 2 1 One Look Network with NS Net ...

Page 287: ...orks A huge degradation in speech quality will be produced when calls are made through multiple IP networks as shown below therefore it is recommended that you avoid establishing a VoIP network in this fashion IP Network 1 IP Network 2 PSTN QSIG etc IP Network 1 IP Network 2 Document Version 2016 03 Installation Manual 287 8 3 1 Avoid Multiple IP Networks ...

Page 288: ...ion there may be an adverse effect on the performance of other applications e g e mail or Web applications that use the same network Therefore care must be taken when assessing bandwidth requirements Inform your network administrator of the required bandwidth and make sure that the network can support VoIP communications even under conditions of maximum network traffic Bandwidth Assessment for IP ...

Page 289: ...ality the V IPGW16 card provides the more bandwidth the card requires Via LAN Codec Packet Sending Interval 20 ms 30 ms 40 ms 60 ms 90 ms G 711 87 2 kbps 79 5 kbps 75 6 kbps 71 7 kbps G 729A 31 2 kbps 23 5 kbps 19 6 kbps 15 7 kbps Via WAN PPP Point to Point Protocol Codec Packet Sending Interval 20 ms 30 ms 40 ms 60 ms 90 ms G 711 84 kbps 77 3 kbps 74 kbps 70 7 kbps G 729A 28 kbps 21 kbps 18 kbps ...

Page 290: ...ts a total of 8 ports each having 2 separate channels By disabling some of the ports you can reduce the bandwidth required for VoIP communications To limit the number of VoIP channels Set the status of the ports you wish to disable starting from the highest numbered port to OUS For example if you wish to use only 10 of the available 16 virtual VoIP channels i e disable 6 channels set ports 8 7 and...

Page 291: ...11 a law and µ law G 729A Voice Operations Echo Cancellation 48 ms Jitter Buffer 200 ms VAD Voice Activity Detection 1 PLC Packet Loss Concealment DTMF Relay Inband Outband RFC2833 Outband H 245 Fax Relay G 711 Inband T 38 Protocol Function RTP RTCP 1 VAD is only available for codec G 711 Document Version 2016 03 Installation Manual 291 8 3 4 Virtual VoIP Gateway Card Specifications ...

Page 292: ...cess an ISP provides voice communication on the Internet for free In this way with VoIP technology based on the SIP protocol the cost of voice communication can be much cheaper than conventional telephone networks A maximum of 4 V SIPGW16 cards can be installed to the virtual slots of the PBX The channel capacity of the card allows users to connect to up to 32 different ISP ITSPs V SIPGW16 Connect...

Page 293: ...ich the SIP Server recognizes as the destination IP address to reply to is actually the local IP address of the PBX not the global IP address of the router Therefore if the SIP Server receives a SIP message from the PBX and sends a message back to the PBX using the address stored in the SIP message the packet information will not reach the PBX STUN Servers function to solve the global IP address p...

Page 294: ... with V SIPGW16 Card ISP ITS ISP ITSP ISP ITS ISP ITSP ISP ITSP ISP ITSP Router NAT enabled PC IP PT Switching Hub Note If an ISP ITSP uses a device such as SBC Session Border Controller you may not have to enable the NAT Traversal feature A STUN Server is supplied by an ISP ITSP and not included with the PBX 294 Installation Manual Document Version 2016 03 8 4 1 IP Telephony Service ...

Page 295: ...t your network administrator 8 4 3 Router Requirements Port Forwarding It may be necessary to set the NAT router so that it forwards the incoming packets to the IP address of the V SIPGW16 card if all of the following conditions are met the PBX uses a STUN server a V SIPGW16 card is located under a NAT router incoming packets are routed to a SIP Client port or NAT Voice RTP UDP port indicated in 8...

Page 296: ...points about the type of codec and packet sending interval in terms of the speech quality The speech quality of the codecs varies as follows G 711 High G 729A Low The shorter the packet sending interval the higher the speech quality The higher the speech quality the V SIPGW16 card provides the more bandwidth the WAN requires Codec Packet Sending Interval 10 ms 20 ms 30 ms 40 ms 50 ms 60 ms G 711 1...

Page 297: ...4028 Session Timer Codecs G 711 a law and µ law G 729A Voice Options Echo Cancellation 48 ms Jitter Buffer 200 ms VAD Voice Activity Detection 1 PLC Packet Loss Concealment DTMF Relay Inband Outband RFC2833 Outband SIP INFO Fax Relay G 711 Inband T 38 Protocol Function RTP RTCP DNS A SRV NAT Traversal STUN QoS ToS field setting in IP header of RTP RTCP 1 VAD is only available for codec G 711 Docum...

Page 298: ...t configuration Conditions PBXs in an H 323 QSIG network must be connected over a private IP network Bandwidth Requirements Refer to 8 3 3 Bandwidth Assessment Required Items V IPGW16 Virtual 16 Channel VoIP Gateway Card Note The following activation key is required for enhanced QSIG network features NDSS Centralized Voice Mail etc KX NSN002 Activation Key for QSIG Network QSIG Network For more de...

Page 299: ...TCP UDP SMTP Server Changeable 53 UDP DNS Server Fixed 67 UDP DHCP Server Changeable 68 UDP DHCP Client Changeable 80 TCP HTTP Server Changeable 123 UDP NTP Server Fixed 143 TCP IMAP Server Changeable 161 UDP SNMP Server Changeable 443 TCP HTTPS Server Changeable 1717 UDP Connectionless UDP Changeable 1718 TCP Connectionless TCP Changeable 1719 UDP H 225 RAS Changeable 1720 TCP H 225 Call Signal C...

Page 300: ...le 33478 UDP STUN Client Changeable 33702 UDP ACS MDW WSD Server Fixed 35060 UDP SIP UA CO Changeable 37547 TCP CWMP Server Changeable 37580 TCP HTTPS Server Changeable 39300 UDP PTAP for IP CS Changeable 40000 40095 TCP UDP FTP FTPS Data Server Changeable 50000 65535 Ephemeral UDP SNMP TRAP Client Fixed TCP UDP FTP Client TCP UDP FTP FTPS Data Client UDP NTP Client UDP DNS Client UDP SYSLOG Clien...

Page 301: ...SP Card Port Number Protocol Application Client Server Changeable Fixed 12000 13535 UDP RTP RTCP Changeable 16000 18047 UDP RTP RTCP for NAT traversal Changeable Document Version 2016 03 Installation Manual 301 8 6 Port Security ...

Page 302: ...302 Installation Manual Document Version 2016 03 8 6 Port Security ...

Page 303: ...Section 9 Appendix This section provides information about System Prompt Languages and the revision history Document Version 2016 03 Installation Manual 303 ...

Page 304: ...iguration 5 4 System Parameters Parameters Prompt Setting in the PC Programming Manual System prompt languages stored in the System Memory No 1 Primary US English No 2 LA Spanish No 3 No 4 No 5 No 6 No 7 No 8 304 Installation Manual Document Version 2016 03 9 1 System Prompt Languages ...

Page 305: ...tents System Components 1 1 For Your Safety 2 2 1 Optional Equipment 2 3 1 General Description 2 3 3 System Capacity 3 1 1 Type and Maximum Number of Activation Keys 4 3 1 1 Mother Board in the Main Unit 4 4 Virtual Cards 4 6 1 EXP M Card KX NS7130 4 8 1 Maximum Cabling Distances of the Extension Wiring Twisted Cable 5 2 PC Connection 5 3 Starting Web Maintenance Console 5 4 1 Easy Setup Wizard 5 ...

Page 306: ...License 3 1 1 Type and Maximum Number of Activation Keys Call Center Feature Enhancement 3 1 1 Type and Maximum Number of Activation Keys Preinstalled Activation Keys in the Mother Board 4 3 2 SD Memory Cards 5 10 Programming E mail Integration for UM Voice 9 2 4 PFMPR Software File Version 004 4xxxx New Contents 3 1 1 Type and Maximum Number of Activation Keys Packaged Activation Keys Changed Con...

Page 307: ...Document Version 2016 03 Installation Manual 307 Notes ...

Page 308: ...oduct to the Executive or Regional Sales offices They are NOT equipped to make repairs Product Service Panasonic Factory Service Centers for this product are listed in the service center directory Consult your certified Panasonic dealer for detailed instructions For Future Reference Please print record and retain the following information for future reference Note The serial number of this product...

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