![background image](http://html.mh-extra.com/html/panasonic/i-pro-wv-np1004/i-pro-wv-np1004_network-operating-instructions_277508068.webp)
68
Troubleshooting
Before asking for repairs, check the symptoms with the following table
Contact your dealer if a problem cannot be solved even after checking and trying the solution or if the problem is not
described below.
• Is the LAN cable (category 5) is firmly connected to
the network connector on the rear of the camera?
• Is the link LED right by the network connector lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correct-
ly. Check if the cables have any contact failure or if
the wiring is correct or not.
• Are the set IP addresses valid?
• Are you accessing the wrong IP address?
Check the connection as follows:
With the Windows command prompt, > ping "IP
address set for the camera"
When the WV-NP1004 replies, the camera is func-
tioning normally.
If not, turn off the power of the WV-NP1004 once, and
proceed as follows
(1) Change the IP address by using the "Panasonic IP
setting" software.
(2) Initialize the camera by pressing the [INITIAL SET]
button on the camera. The IP address will return
to the default setting "192.168.0.10".
• Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?
<When the camera and the PC are connected in the
same subnet>
Are the IP addresses of the camera and the PC set in
a common subnet? Or is "Use Proxy Server" for the
settings of the browser checked?
When accessing the camera in the same subnet, it is
recommended to enter the address of the camera in
the "Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the
different subnet>
Is the IP address of the default gateway set for the
camera correct?
Reference
pages
Cause/solution
Operating
instructions
Operating
instructions
41
51
–
Symptom
Cannot access from the
browser.