Panasonic HYBRID IP-PBX KX-TDA200, Features Manual

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Feature Highlights
Networking Features
This PBX supports the following networking features:
TIE Line Service
A TIE line is a privately leased communication line between two or more PBXs, which provides cost
effective communications between company members at different locations. (
®
1.30.1 TIE Line
Service)
Virtual Private Network (VPN)
VPN is a service provided by the telephone company. It uses an existing public line as if it were a private
line. (
®
1.30.3 Virtual Private Network (VPN))
QSIG Network
QSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network of two
or more connected PBXs. (
®
1.30.4 QSIG Standard Features)
Voice over Internet Protocol (VoIP) Network
The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted
into IP packets and sent through this network. Automatic Rerouting of Calls via a Private IP Network to
Public Trunks is also available, in case of network difficulties. (
®
1.30.2 Voice over Internet Protocol (VoIP)
Network)
Built-in Small Call Centre Features
An incoming call distribution group (
®
1.2.2 Incoming Call Distribution Group Features) can be used as a
small call centre with the following features:
Queuing Feature
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the
Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). (
®
1.2.2.4 Queuing Feature)
Log-in/Log-out
Incoming call distribution group members can join ( Log-in ) or leave ( Log-out ) the groups manually.
While logged-in, a member extension can have a preprogrammed time period automatically for refusing
calls after completing the last call (
Wrap-up ). (
®
1.2.2.7 Log-in/Log-out)
VIP Call
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in
priority order. (
®
1.2.2.5 VIP Call)
Computer Telephony Integration (CTI) Features
Connecting a PC to a DPT, or connecting a CTI Server to this PBX, allows functions of the PC, PBX and
extension to be integrated so that, for example, detailed caller information can be taken from a database and
displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically. (
®
1.32.1 Computer Telephony Integration (CTI))
PC Phone/PC Console Features
This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced features
combining telephone and PC, such as the ability to display detailed caller information, including a photograph,
on the screen of the PC when a call is received, or to dial a telephone number automatically just by selecting
a name (1.32.2 PC Phone/PC Console).
Voice Mail Features
This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital)
Integration, attached locally and over a network. (
®
1.24 Voice Mail Features)
Feature Guide 5
Introduction