Panasonic HYBRID IP-PBX KX-TDA200, Features Manual

Page: 33 / 464

a.
ELCOT, LCOT, or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destination
while the caller hears a ringback tone.
b.
Other Trunk Cards: A busy tone will be sent to the caller.
•
If the intercept destination cannot receive the call:
a.
Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call is
answered.
b.
Intercept Routing—Busy/DND: The call will be sent back to the original destination when the call
arrives through the ELCOT, LCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunk
cards the caller will hear a busy tone.
•
Idle Extension Hunting
If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected
by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be
redirected to the next extension in the idle extension hunting group.
•
Intercept Routing for intercom calls can be enabled or disabled on a system basis.
®
12.7 [10-5] Miscellaneous— Intercept—Intercept Routing for Extension Call
•
IRNA Timer
The IRNA timer can be set on a system basis and an extension basis for each time mode (day, lunch,
break, night).
®
6.1 [4-1-1] Wired Extension—Extension Settings—Intercept No Answer Time— Intercept No Answer
Time—Day, Lunch, Break, Night
•
The Intercept Routing destination for each time mode will not apply for Intercept Routing—Busy. When the
original destination is busy, the call is redirected to the Intercept Routing—Busy destination assigned
through system programming. If no destination is assigned the caller will hear a busy tone.
•
The time modes that are selected for trunk calls arriving at extensions and VM groups are decided on a
tenant basis.
•
KX-TDA30/KX-TDA100/KX-TDA200 only
When an intercom, trunk, or DISA call is received by an extension and forwarded (e.g., FWD—All Calls)
to an outside destination, and the outside destination is busy or does not answer, the Intercept Routing
feature can be used. This can be useful when calls are forwarded to cellular phones.
This feature may not be available depending on the specifications of some trunks.
PC Programming Manual References
4.4 [2-3] Timers & Counters
→Dial / IRNA / Recall / Tone— Intercept Routing No Answer (IRNA)—Day, Lunch, Break, Night
→DISA / Door / Reminder / U. Conf— DISA—Intercept Timer—Day, Lunch, Break, Night
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out & Manual
Queue Redirection—Destination-Day, Lunch, Break, Night
6.1 [4-1-1] Wired Extension—Extension Settings
→Intercept Destination
→Intercept No Answer Time
6.10 [4-2-1] Portable Station—Extension Settings
→Intercept Destination
→Intercept No Answer Time
7.3 [5-3-1] Voice Message—DISA System—Option 1— DISA Intercept—Intercept when all DISA ports are
busy
12.7 [10-5] Miscellaneous
→ Intercept—Intercept Routing - DND (Destination sets DND.)
→ Intercept—Routing to Operator - No Destination (Destination is not programmed.)
→ Intercept—Intercept Routing for Extension Call
Feature Guide 33
1.1.1 Incoming Trunk Call Features