1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system programming.
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5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List
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[620] Incoming Call Distribution Group Member
An incoming call distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number (default: 6 + two-digit group number).
Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the
group using a distribution method. When a preprogrammed number of extensions in the group are busy, the
incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired to handle
incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings
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Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
3
Max.
Queuing
Call
Capacity
*5
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Overflow Destination
*8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
*2
Sales
Engineering
Floating
Extn. No.
*1
601
602
Distribution
Method
*3
Ring
UCD
A
B
C
D
E
F
5
11
Max. No. of
Busy
Extensions
*4
*1
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[622] Incoming Call Distribution Group Floating Extension Number
*2
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[623] Incoming Call Distribution Group Name
*3
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[624] Incoming Call Distribution Group Distribution Method
*4
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[632] Maximum Number of Agents
*5
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*6
®
*7
®
*8
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[625] Destination for Overflow Time Expiration/[627] Destination When All Busy
*9
The tenant number is required to determine the time mode (day/lunch/break/night) (
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2.2.4 Time Service) and the music source
(for Music on Hold) for each group.
Feature Guide
47
1.2.2 Incoming Call Distribution Group Features
Summary of Contents for HYBRID IP-PBX KX-TDA200
Page 15: ...Section 1 Call Handling Features Feature Guide 15...
Page 91: ...User Manual References 1 2 1 Basic Calling Feature Guide 91 1 5 4 Trunk Call Features...
Page 113: ...User Manual References 1 2 2 Easy Dialling Feature Guide 113 1 6 1 Memory Dialling Features...
Page 156: ...3 1 2 Settings on the Programming Mode 156 Feature Guide 1 11 4 Headset Operation...
Page 175: ...User Manual References 1 4 2 Holding a Call Feature Guide 175 1 13 1 Call Hold...
Page 385: ...Section 2 System Configuration and Administration Fea tures Feature Guide 385...
Page 430: ...430 Feature Guide 2 4 3 Local Alarm Information...
Page 431: ...Section 3 Appendix Feature Guide 431...
Page 456: ...456 Feature Guide 3 4 13 KX TDA30 PSMPR Software File Version 5 0xxx...
Page 457: ...Index Feature Guide 457...
Page 463: ...Feature Guide 463 Notes...