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Dealing with Problems (Advanced)
When a problem occurs, refer to this page. If a problem appears to be related to a software
application, refer to the software sections of the manual. If you still cannot troubleshoot the
problem, contact your technical support office. You can use the PC Information Viewer to
check the computer's usage status (
).
Starting Up
The power indicator or battery
indicator is not lit
z
Check the cable connection for the AC adaptor
z
Check to see if a fully charged battery is properly inserted
z
Remove the battery pack and disconnect the AC adaptor, then connect them
again
The computer does not operate when
a USB device is connected
z
The computer may not operate when certain USB devices are connected.
Disconnect the USB device, or set [Legacy USB Support] to [Disable] in the
[Advanced] menu of the Setup Utility (
[Enter Password] is displayed
z
Input your Supervisor Password or User Password. If you have forgotten it,
contact your technical support office
POST Startup Error(s) is displayed
⇒
Operating Instructions
"List of Error Codes"
Windows startup, or an operation is
extremely slow
z
Press the
F9
key in the Setup Utility (
).
This will restore the Setup Utility's settings to their default values (except for the
password, System Date, and System Time). Then, the Setup Utility must be
run once again for you to input the appropriate operating environment settings.
(The processing speed depends on the application software used, so this
operation may not cause the processing speed to increase)
z
If operations slow down during streaming playback, try changing the number of
colors of the display
z
If you install resident software after purchasing this computer, disable the
resident software
The date and time are incorrect
z
You can set the date and time using the following menu:
[start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date
and Time]
z
If you continue to experience problems, the internal battery maintaining the
clock may need to be replaced. Contact your technical support office
z
When the computer is connected to a LAN, confirm the date and time of the
server
z
This computer will not correctly recognize the date and time starting from the
year 2100 A.D.