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1

CHAPTER 1

Using the

Treo

™ 

650 Smartphone with

Exchange ActiveSync

®

Mobile workers can have wireless access to Microsoft Exchange Server 2003 email 
and calendar information using the Treo™ 650

 

smartphone by palmOne

 

with built-

in Exchange ActiveSync

®

 technology. With this solution, companies don’t incur 

additional expense and management overhead involved in evaluating, 
purchasing, installing, and updating third party behind-the-firewall servers. While 
these additional servers do provide some unique benefits, many businesses won’t 
need more than what's offered through Exchange ActiveSync—functionality that’s 
built in to Exchange Server 2003 and the Treo 650 smartphone. 

With the latest mobile technology, Treo 650 smartphone users have fast and easy 
access to the most current email and calendar information on the corporate 
Exchange server wherever they can get a cellular signal. 

How Exchange ActiveSync works on the Treo 650 smartphone

The Internet, wireless technology, mobile devices, and advanced software are 
allowing mobile workers access to business information without imposing time or 
location constraints, enabling them to be more competitive and have more freedom 
to shift their work hours and location. Whether their business information is on the 
web or on an Exchange server, mobile professionals want to access it.

The Treo 650 smartphone by palmOne has the portability and speed you won't get 
from a laptop computer. A Treo smartphone is much easier to carry than a laptop, 
and a Treo smartphone can be turned on and ready for work quicker than the 
fastest laptop. Smartphones broaden an organization's traditional computing 
model—a desktop computer accessing corporate server(s)—to include wireless 
access to information on the corporate server. Mobile professionals who carry a 
Treo smartphone can be connected and productive in hallways, restaurants, hotel 
rooms, convention centers, or anywhere else where coverage is available.

Commercial carriers have invested heavily to expand the coverage of their 
networks and increase the speed of connections, so mobile professionals can 
connect quickly and stay connected. The Treo 650 smartphone is a great choice for 
mobile professionals because it combines the convenience and simplicity of a 

Summary of Contents for Treo 650

Page 1: ...Microsoft Exchange ActiveSync Administrator s Guide...

Page 2: ...services of their respective owners Disclaimer and Limitation of Liability palmOne Inc assumes no responsibility for any damage or loss resulting from the use of this guide palmOne Inc assumes no res...

Page 3: ...Internet connection and security requirements 6 Typical Exchange ActiveSync server implementation 6 For more information 7 Chapter 3 Setting Up an Exchange ActiveSync Account 9 How to set up an Exchan...

Page 4: ...Contents iv...

Page 5: ...ile workers access to business information without imposing time or location constraints enabling them to be more competitive and have more freedom to shift their work hours and location Whether their...

Page 6: ...change Server 2003 includes built in server support for wireless synchronization of email and calendar information with devices that support Exchange ActiveSync such as the Treo 650 smartphone The imp...

Page 7: ...ou want on the Treo 650 smartphone Synchronize all of the email Inbox including replies and forwarded messages VersaMail appends the original reply or forwarded part of the message from the server and...

Page 8: ...Chapter 1 Using the Treo 650 Smartphone with Exchange ActiveSync 4...

Page 9: ...nternet Security and Acceleration Server ISA in conjunction with your Exchange server Secure Sockets Layer SSL encryption Virtual Private Network VPN NOTE Secure Sockets Layer SSL doesn t have to be c...

Page 10: ...formation about the prerequisites and procedures to successfully deploy and install Exchange Server 2003 into your infrastructure go to http www microsoft com technet prodtechnol exchange 2003 library...

Page 11: ...eploying front end servers for Exchange Server 2003 go to www microsoft com downloads and check for the most current version of the article Using Exchange 2000 Server and Exchange 2003 Front End Serve...

Page 12: ...Chapter 2 System and Smartphone Requirements 8...

Page 13: ...e On a Windows computer On a Windows computer setting up an Exchange ActiveSync account is easy using the VersaMail Account Setup Wizard The wizard also has features for editing and deleting accounts...

Page 14: ...ion a Enter the name of the Exchange server the port number for the server and the maximum message size to download b Check the boxes if the server requires authentication or a proxy server is used Yo...

Page 15: ...0 Click Next When all accounts are set up click Finish on the Transfer Settings screen On the device If users don t set up an account on their computer they can use the Account Setup screen in the Ver...

Page 16: ...er the username used to access the email account b Select the Password box enter the email account password and then select OK c Select Next 5 Enter the account s email address and Exchange mail serve...

Page 17: ...l options 1 Set the incoming mail server options Port Number By default the port number setting is 443 The port number may need to change if users choose not to retrieve incoming mail over a secure co...

Page 18: ...Chapter 3 Setting Up an Exchange ActiveSync Account 14...

Page 19: ...ronized but email messages and Calendar events are not Message retrieval When a user gets messages manually or through Auto Sync Microsoft Exchange ActiveSync not only retrieves email messages directl...

Page 20: ...then 2 weeks of calendar data is removed if the interval is more than 2 weeks then one month of calendar data is removed IMPORTANT Users cannot choose to synchronize Calendar events with Palm Desktop...

Page 21: ...rver users must delete the Microsoft Exchange ActiveSync email account After deleting the account all Calendar events are purged from the user s device Then when the user synchronizes Calendar with th...

Page 22: ...Chapter 4 Synchronizing Accounts 18...

Page 23: ...environment that uses Microsoft ISA 2004 Enterprise Edition there s a known issue related to communicating with the Treo 650 smartphone The problem has been fixed by Microsoft in a patch for ISA 2004...

Page 24: ...Appendix A Troubleshooting 20...

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