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Chapter 4

Synchronizing Accounts

16

Email attachments.

 Microsoft Exchange ActiveSync accounts let users view a 

list of all attachments to a message, with approximate file size, so users can 
decide which ones to download. Users do not need to fully download a message 
to view the list of attachments—it appears dimmed at the bottom of the message 
screen whether or not the message is fully downloaded.

NOTE

When a user synchronizes a Microsoft Exchange ActiveSync account, a copy 

of any messages sent from the device is placed in the Sent Items folder on the 
Exchange server. A copy of any messages deleted from the device are placed in the 
Deleted Items folder on the server.

Calendar events and Exchange ActiveSync

In a VersaMail account that uses Microsoft Exchange ActiveSync, any new 
Calendar events on the server for the preceding seven days are downloaded to the 
device; any events older than seven days are removed from the device, although 
they remain on the server. The interval for synchronizing Calendar events is 
always seven days, even if a different interval is set on the device for synchronizing 
email messages. If the interval is less than 14 days, then 2 weeks of calendar data 
is removed; if the interval is more than 2 weeks, then one month of calendar data 
is removed.

IMPORTANT

 Users cannot choose to synchronize Calendar events with Palm 

Desktop software or Outlook once they set up a Microsoft Exchange ActiveSync email 
account. If users want to stop synchronizing Calendar events with the server, they 
must delete the Microsoft Exchange ActiveSync email account.

When synchronizing Calendar with Microsoft Exchange ActiveSync, the following 
takes place:

Time zones are always included for Calendar events when using Microsoft 
Exchange ActiveSync. When synchronizing with the Exchange server and 
downloading new events, the time zone information is included with each 
event. If users travel to a different time zone, the event times are automatically 
adjusted in Calendar on their device.

For meetings, users can see a list of attendees to the meeting. 

Any events created on the device are synchronized to the server.

Any events created or changed in Outlook on the user’s computer that are on 
the Exchange server are synchronized to the user’s device.

Any meeting invitations are displayed in the Inbox of the user’s Microsoft 
Exchange ActiveSync account in VersaMail. When a user responds to an 
invitation, the response is synchronized to the server, then synchronized from 
the server to Calendar on the device.

Summary of Contents for Treo 650

Page 1: ...Microsoft Exchange ActiveSync Administrator s Guide...

Page 2: ...services of their respective owners Disclaimer and Limitation of Liability palmOne Inc assumes no responsibility for any damage or loss resulting from the use of this guide palmOne Inc assumes no res...

Page 3: ...Internet connection and security requirements 6 Typical Exchange ActiveSync server implementation 6 For more information 7 Chapter 3 Setting Up an Exchange ActiveSync Account 9 How to set up an Exchan...

Page 4: ...Contents iv...

Page 5: ...ile workers access to business information without imposing time or location constraints enabling them to be more competitive and have more freedom to shift their work hours and location Whether their...

Page 6: ...change Server 2003 includes built in server support for wireless synchronization of email and calendar information with devices that support Exchange ActiveSync such as the Treo 650 smartphone The imp...

Page 7: ...ou want on the Treo 650 smartphone Synchronize all of the email Inbox including replies and forwarded messages VersaMail appends the original reply or forwarded part of the message from the server and...

Page 8: ...Chapter 1 Using the Treo 650 Smartphone with Exchange ActiveSync 4...

Page 9: ...nternet Security and Acceleration Server ISA in conjunction with your Exchange server Secure Sockets Layer SSL encryption Virtual Private Network VPN NOTE Secure Sockets Layer SSL doesn t have to be c...

Page 10: ...formation about the prerequisites and procedures to successfully deploy and install Exchange Server 2003 into your infrastructure go to http www microsoft com technet prodtechnol exchange 2003 library...

Page 11: ...eploying front end servers for Exchange Server 2003 go to www microsoft com downloads and check for the most current version of the article Using Exchange 2000 Server and Exchange 2003 Front End Serve...

Page 12: ...Chapter 2 System and Smartphone Requirements 8...

Page 13: ...e On a Windows computer On a Windows computer setting up an Exchange ActiveSync account is easy using the VersaMail Account Setup Wizard The wizard also has features for editing and deleting accounts...

Page 14: ...ion a Enter the name of the Exchange server the port number for the server and the maximum message size to download b Check the boxes if the server requires authentication or a proxy server is used Yo...

Page 15: ...0 Click Next When all accounts are set up click Finish on the Transfer Settings screen On the device If users don t set up an account on their computer they can use the Account Setup screen in the Ver...

Page 16: ...er the username used to access the email account b Select the Password box enter the email account password and then select OK c Select Next 5 Enter the account s email address and Exchange mail serve...

Page 17: ...l options 1 Set the incoming mail server options Port Number By default the port number setting is 443 The port number may need to change if users choose not to retrieve incoming mail over a secure co...

Page 18: ...Chapter 3 Setting Up an Exchange ActiveSync Account 14...

Page 19: ...ronized but email messages and Calendar events are not Message retrieval When a user gets messages manually or through Auto Sync Microsoft Exchange ActiveSync not only retrieves email messages directl...

Page 20: ...then 2 weeks of calendar data is removed if the interval is more than 2 weeks then one month of calendar data is removed IMPORTANT Users cannot choose to synchronize Calendar events with Palm Desktop...

Page 21: ...rver users must delete the Microsoft Exchange ActiveSync email account After deleting the account all Calendar events are purged from the user s device Then when the user synchronizes Calendar with th...

Page 22: ...Chapter 4 Synchronizing Accounts 18...

Page 23: ...environment that uses Microsoft ISA 2004 Enterprise Edition there s a known issue related to communicating with the Treo 650 smartphone The problem has been fixed by Microsoft in a patch for ISA 2004...

Page 24: ...Appendix A Troubleshooting 20...

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