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Chapter 2

System and Smartphone Requirements

6

Internet connection and security requirements

To use the Treo 650 smartphone to access information on the Exchange server, the 
following is required:

Each user must have active service with a mobile provider and must subscribe 
to a wireless data service. 

The Exchange server must be reachable using the Internet. 

SSL or VPN are highly recommended. SSL is required by Microsoft when using 
ISA Server as a proxy.

The default SSL port on the server is set to 443. If you are using a different port, 
users must enter the new port in the VersaMail client. For more information, see 

Chapter 3

Typical Exchange ActiveSync server implementation

NOTE

The Microsoft website provides important information on planning and 

deploying an Exchange Server 2003 system architecture. If you need information 
about the prerequisites and procedures to successfully deploy and install Exchange 
Server 2003 into your infrastructure, go to 

http://www.microsoft.com/technet/

prodtechnol/exchange/2003/library/depguide.mspx

This section describes two typical implementations in which a Treo smartphone 
connects to an Exchange Server 2003. Your corporation’s typical Microsoft 
Exchange Server 2003 implementation may differ from both of these typical 
implementations based on the organization's needs, system configuration, and 
installed features. 

The following figure shows how a Treo smartphone connects using a proxy server 
and a Microsoft Exchange 2003 front-end server (Outlook Web Access). To connect 
to the Exchange server via the Internet in this scenario, the Exchange server must 
be reachable using SSL or VPN either to the front-end server or the proxy server. 
We recommend using the SSL protocol for a secure transmission of messages that 
you send and receive. By default, the Treo smartphone settings assume SSL is 
turned on. 

Summary of Contents for Treo 650

Page 1: ...Microsoft Exchange ActiveSync Administrator s Guide...

Page 2: ...services of their respective owners Disclaimer and Limitation of Liability palmOne Inc assumes no responsibility for any damage or loss resulting from the use of this guide palmOne Inc assumes no res...

Page 3: ...Internet connection and security requirements 6 Typical Exchange ActiveSync server implementation 6 For more information 7 Chapter 3 Setting Up an Exchange ActiveSync Account 9 How to set up an Exchan...

Page 4: ...Contents iv...

Page 5: ...ile workers access to business information without imposing time or location constraints enabling them to be more competitive and have more freedom to shift their work hours and location Whether their...

Page 6: ...change Server 2003 includes built in server support for wireless synchronization of email and calendar information with devices that support Exchange ActiveSync such as the Treo 650 smartphone The imp...

Page 7: ...ou want on the Treo 650 smartphone Synchronize all of the email Inbox including replies and forwarded messages VersaMail appends the original reply or forwarded part of the message from the server and...

Page 8: ...Chapter 1 Using the Treo 650 Smartphone with Exchange ActiveSync 4...

Page 9: ...nternet Security and Acceleration Server ISA in conjunction with your Exchange server Secure Sockets Layer SSL encryption Virtual Private Network VPN NOTE Secure Sockets Layer SSL doesn t have to be c...

Page 10: ...formation about the prerequisites and procedures to successfully deploy and install Exchange Server 2003 into your infrastructure go to http www microsoft com technet prodtechnol exchange 2003 library...

Page 11: ...eploying front end servers for Exchange Server 2003 go to www microsoft com downloads and check for the most current version of the article Using Exchange 2000 Server and Exchange 2003 Front End Serve...

Page 12: ...Chapter 2 System and Smartphone Requirements 8...

Page 13: ...e On a Windows computer On a Windows computer setting up an Exchange ActiveSync account is easy using the VersaMail Account Setup Wizard The wizard also has features for editing and deleting accounts...

Page 14: ...ion a Enter the name of the Exchange server the port number for the server and the maximum message size to download b Check the boxes if the server requires authentication or a proxy server is used Yo...

Page 15: ...0 Click Next When all accounts are set up click Finish on the Transfer Settings screen On the device If users don t set up an account on their computer they can use the Account Setup screen in the Ver...

Page 16: ...er the username used to access the email account b Select the Password box enter the email account password and then select OK c Select Next 5 Enter the account s email address and Exchange mail serve...

Page 17: ...l options 1 Set the incoming mail server options Port Number By default the port number setting is 443 The port number may need to change if users choose not to retrieve incoming mail over a secure co...

Page 18: ...Chapter 3 Setting Up an Exchange ActiveSync Account 14...

Page 19: ...ronized but email messages and Calendar events are not Message retrieval When a user gets messages manually or through Auto Sync Microsoft Exchange ActiveSync not only retrieves email messages directl...

Page 20: ...then 2 weeks of calendar data is removed if the interval is more than 2 weeks then one month of calendar data is removed IMPORTANT Users cannot choose to synchronize Calendar events with Palm Desktop...

Page 21: ...rver users must delete the Microsoft Exchange ActiveSync email account After deleting the account all Calendar events are purged from the user s device Then when the user synchronizes Calendar with th...

Page 22: ...Chapter 4 Synchronizing Accounts 18...

Page 23: ...environment that uses Microsoft ISA 2004 Enterprise Edition there s a known issue related to communicating with the Treo 650 smartphone The problem has been fixed by Microsoft in a patch for ISA 2004...

Page 24: ...Appendix A Troubleshooting 20...

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