palmOne Treo 650, Administrator'S Manual

Page: 23 / 24

19
APPENDIX A
Troubleshooting
This appendix contains information that is helpful for resolving known issues.
Multiple Domains
If the Exchange server environment has more than one domain, you'll likely need
to specify a domain when trying to access the Exchange server from the Treo™ 650
smartphone.
During the account setup when a username is entered for the account, do the
following:
■
Under username type
/domainname/username
where the information after the first slash is the domain where the Exchange
server you want to reach is located, and the info after the second slash is the
Exchange username. For example:
/palmone/John Smith
Using ISA 2000 or 2004
When using Web publishing in an environment that uses Microsoft ISA 2004
Enterprise Edition, there's a known issue related to communicating with the Treo
650 smartphone. The problem has been fixed by Microsoft in a patch for ISA 2004
Enterprise Edition. Install Internet Security and Acceleration (ISA) Server 2004
Standard Edition Service Pack 1 (SP1) or any later patch or Service Pack which
supersedes this one.
Until you install the patch, there are two work a rounds:
1.
Turn off web publishing and instead use server publishing. This will cause
requests to ISA on port 443 to be redirected to the Exchange server.
2.
Turn off web publishing for just Exchange ActiveSync.
To learn more about web and server publishing for ISA 2000, visit this link:
http://www.isaserver.org/tutorials/Publishing_Multiple_Web_Sites.html
SSL issues
The Treo 650 supports only server SSL certificates and does not support client-side
certificates.