Packard Bell EasyNote TK13BZ Service Manual Download Page 138

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4-4

Troubleshooting

Power On Issues

If the system does not power on, perform the following:

Figure 4-1.

Power On Issue

Computer Shuts Down Intermittently

If the system powers off at intervals, perform the following.

Makes sure the power cable is properly connected to the computer and the electrical outlet.

Remove all extension cables between the computer and the outlet.

Remove all surge protectors between the computer and the electrical outlet. Plug the
computer directly into a known serviceable electrical outlet.

Disconnect the power and open the casing to check the thermal unit and fan airways are
free of obstructions.

Remove all external and non-essential hardware connected to the computer that are not
necessary to boot the computer to the failure point.

Remove any recently installed software.

If the Issue is still not resolved, refer to

Online Support Information

Summary of Contents for EasyNote TK13BZ

Page 1: ...Packard Bell EasyNote TK11BZ TK13BZ SERVICEGUIDE...

Page 2: ...on in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warrantie...

Page 3: ...0 This service guide provides all technical information relating to the basic configuration for Packard Bell s global product offering To better fit local market requirements and enhance product comp...

Page 4: ...iv...

Page 5: ...anty 1 8 Software 1 8 Environment 1 9 Notebook Tour 1 10 Top View 1 10 Closed Front View 1 12 Rear View 1 13 Left View 1 14 Right View 1 15 Base View 1 16 Touchpad Basics 1 17 Using the Keyboard 1 18...

Page 6: ...37 VRAM 1 37 USB Port 1 37 AC Adapter 1 38 System Power Management 1 38 Card Reader 1 38 System LED Indicator 1 39 System DMA Specification 1 39 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navig...

Page 7: ...l 3 15 DIMM Module Installation 3 16 WLAN Wireless Local Area Network Board Removal 3 17 WLAN Board Installation 3 17 RTC Battery Removal 3 18 RTC Battery Installation 3 18 HDD Hard Disk Drive Module...

Page 8: ...Cable Removal 3 51 LVDS Cable Installation 3 52 Microphone Set Removal 3 53 Microphone Set Installation 3 53 WLAN Antenna Removal 3 54 WLAN Antenna Installation 3 54 CHAPTER 4 Troubleshooting Introdu...

Page 9: ...IOS Recovery 5 7 Clearing Password Check 5 7 Clear CMOS Jumper 5 8 BIOS Recovery by Crisis Disk 5 8 CHAPTER 6 FRU Field Replaceable Unit List Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 21 CHAPTER...

Page 10: ...x...

Page 11: ...CHAPTER 1 Hardware Specifications...

Page 12: ...ed Front View 1 12 Rear View 1 13 Left View 1 14 Right View 1 15 Base View 1 16 Touchpad Basics 1 17 Using the Keyboard 1 18 Windows Keys 1 19 Hotkeys 1 20 System Block Diagram 1 22 Specification Tabl...

Page 13: ...ay Supported Resolution GPU Supported Resolution 1 33 Mini Card 1 35 3G Card not available in this model 1 35 Audio Codec and Amplifier 1 35 Audio Interface 1 35 Battery 1 37 VRAM 1 37 USB Port 1 37 A...

Page 14: ...1 4...

Page 15: ...cache 1 60 GHz DDR3 1066 MHz 18 W AMD A50M Fusion Controller Hub System Memory 0 Dual channel DDR3 SDRAM support Up to 4 GB of DDR3 system memory upgradable to 8 GB using two soDIMM modules for 64 bit...

Page 16: ...a Interface with HDCP High bandwidth Digital Content Protection support Storage Subsystem 0 Hard disk drive 250 320 500 640 750 GB or larger 2 in 1 card reader supporting Secure Digital SD Card MultiM...

Page 17: ...th 180 cm DC cable Battery 48 Wh 4400 mAh 6 cell Li ion standard battery pack Battery life 4 5 hours ENERGY STAR Special Keys and Controls 0 Keyboard 103 104 107 key Packard Bell FineTip keyboard with...

Page 18: ...e 2010 preloaded purchase a product key to activate Microsoft Office Starter 2010 Security Norton Internet Security 2010 Multimedia Adobe Photoshop Elements 8 Cyberlink PowerDVD Nero 9 Essentials Gami...

Page 19: ...Hardware Specifications and Configurations 1 9 Environment 0 Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80...

Page 20: ...gurations Notebook Tour 0 Top View 0 Figure 1 1 Top View Table 1 1 Top View Icon Item Description 1 Webcam Web camera for video communication for selected models 2 Microphone Internal microphone for r...

Page 21: ...ortable support area for your hands when you use the computer 8 Power Indicates the computer s power status Battery Indicates the computer s battery status 1 Charging The light shows amber when the ba...

Page 22: ...Closed Front View 0 Figure 1 2 Closed Front View Table 1 2 Closed Front View Icon Item Description 1 2 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Note Push to remove install the car...

Page 23: ...Hardware Specifications and Configurations 1 13 Rear View 0 Figure 1 3 Rear View Table 1 3 Rear View Icon Item Description 1 Battery bay Houses the computer s battery pack 1...

Page 24: ...cts to a display device e g external monitor LCD projector 3 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 4 HDMI Connect to HDMI devices 5 USB 2 0 ports Connect to USB 2 0 dev...

Page 25: ...on Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optic...

Page 26: ...Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Battery release latch Releases the battery for removal 3 Hard disk bay Houses the computer s hard disk secured with screws Memo...

Page 27: ...ain TouchPad 1 Left Button 2 Right Button 3 Execute Tap twice at the same speed as double clicking a mouse button Quickly click twice Select Tap once Click once Drag Tap twice at the same speed as dou...

Page 28: ...n Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with th...

Page 29: ...F1 Show the help window E Open Windows Explorer F Search for a file or folder D Show the desktop CTRL F Search for computers if you are on a network L Lock your computer if you are connected to a net...

Page 30: ...F1 Backup Management Launches the backup application Fn F2 Communication Device On Off Toggles WiFi 3G and Bluetooth on and off using a pop up window Fn F3 Sleep Puts the computer in Sleep mode Fn F4...

Page 31: ...the screen brightness Fn F12 Brightness Up Increases the screen brightness Social Networking Key Launches a social networking website user configurable Volume Up Increases the sound volume Volume Dow...

Page 32: ...1 22 Hardware Specifications and Configurations System Block Diagram Figure 1 10 System Block Diagram...

Page 33: ...optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maxim...

Page 34: ...ooth Atheros BU12 Broadcom BCM2070 Wireless Atheros HB95 HB97 Broadcom 43225 PCMCIA N A Audio codec Conexant CX20584 Card reader Realtek RTS 5137 eSata N A Item Specification CPU type AMD E350 1 6G du...

Page 35: ...40 nm 512 KB FT1 0 8 1 25V CPU Temperature C Fan Speed RPM SPL Spec dBA 50 0 0 56 2200 28 63 2400 31 70 2600 34 75 2900 37 95 3200 40 98 3200 40 P state throttling 50 On 95 C OFF 87 C Prochot throttl...

Page 36: ...0 1066Mhz SDRAM memory interface design Supports DIMM Speed 800 1066Mhz SDRAM Support DIMM voltage 1 5V Supports DIMM package 204pin DDRIII SO DIMM Slot 1 MB Slot 2 MB Total Memory MB 512 512 1024 0 1...

Page 37: ...size 2MB Features Insyde code base Flash ROM 2 MB Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Various hot keys for system control Support SMBIOS 2 5 PCI2 1 DMI utility for BIOS seria...

Page 38: ...Item Specification Type Acer 2010 AC7T flat keyboard Total number of keypads 103 US 104 UK 107 JP keys Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB...

Page 39: ...WD3200BPVT 22ZEST0 Capacity GB 160 250 320 Bytes per sector 512 512 512 4096 512 512 512 4096 512 512 512 4096 Data heads 2 1 2 1 2 2 2 1 3 2 2 2 Drive Format Disks 1 1 2 1 1 1 Spindle speed RPM 5400...

Page 40: ...1 MK7559GSXP WD7500BPVT 22HXZT1 Capacity GB 500 640 750 Bytes per sector 512 512 512 4096 512 4096 4096 Data heads 4 4 4 3 4 4 Drive Format Disks 2 2 2 Spindle speed RPM 5400 Performance Specification...

Page 41: ...XA Photo CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow B...

Page 42: ...252 mm Typical White Luminance cd m2 also called Brightness 200 cd m2 Contrast Ratio 400 min 500 type Response Time Optical Rise Time Fall Time msec 8 ms 16 ms Typical Power Consumption watt 5 15 W W...

Page 43: ...APU integrated VGA AMD Seymour Supports Supports for DX11 UVD3 0 OpenGL 1 1 GPU core derived from the Manhattan family Internal LVDS support via DP0 Supports for DX11 UVD3 0 OpenGL 1 1 Support for Ope...

Page 44: ...throughput TX 1 2Mbits sec RX 1 2Mbits sec Protocol 3 0 HS Interface USB 2 0 Connector type SM06B XSRK ETB Supported protocol USB 1 1 Item Specifications Controller Atheros BU12 Broadcom BCM2070 Broa...

Page 45: ...192kHz sample rate Two independent SPDIF outputs support 16 20 24 bit format and 44 1k 48k 88 2k 96k 192kHz rate Supports line level mono output Supports analog PCBEEP input and features an integrate...

Page 46: ...g rate Sample rate up to 192Khz resolution VSR Variable Sampling Rate Internal microphone Yes Internal speaker quantity Yes 2W speakers x1 Item Specification Chipset Atheros HB95 HB97 BCM943225 Data t...

Page 47: ...of battery cell 6 4 Package configuration 3S2P 4S1P Item Specification Chipset Seymour Memory size 512MB Interface PCIE GENII Item Specification USB compliance level USB2 0 EHCI 2 Number of USB port s...

Page 48: ...rking G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD...

Page 49: ...cklight Blue color solid on System on Blue color off System off Battery state Charging Amber solid on Battery charging with AC Blue color solid on Battery full Amber blinking Battery abnormal stop cha...

Page 50: ...2 PS 2 compatible mouse IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel IRQ16 High definition audio controller PCI E standard root port PCI standard PCI to PCI bridg...

Page 51: ...ontroller 062 063 Unused 064 Keyboard controller 065 06F Unused 070 071 CMOS RTC 072 073 Alternate RTC address port data port 074 080 Unused 081 08F DMA page registers 090 091 Unused 092 FAST INIT reg...

Page 52: ...System function shipping configuration 4D6 DMA2 extend register 4D7 4FF Unused C00 C01 PCI interrupt register C14 PCI error register C50 C51 Client management register C52 GPM port C6F ISA MISC regist...

Page 53: ...CHAPTER 2 System Utilities...

Page 54: ...t 2 13 BIOS Flash Utilities 2 14 DOS Flash Utility 2 15 WinFlash Utility 2 17 Remove HDD BIOS Password Utilities 2 18 Removing BIOS Passwords 2 20 Cleaning BIOS Passwords 2 22 Miscellaneous Tools 2 23...

Page 55: ...et the parameter to Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility 0 Six menu options are Information...

Page 56: ...f system CPU Speed Speed of the CPU HDD Model Name Model name of HDD0 hard disk drive installed on primary IDE master HDD Serial Number Serial number of HDD0 installed on primary IDE master ATAPI Mode...

Page 57: ...version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system UUID Universally Uniq...

Page 58: ...le N A Video Memory Available memory for video N A Quiet Boot Shows OEM original equipment manufacturer screen during system boot instead of traditional POST screen Option Enabled or Disabled Network...

Page 59: ...ies 2 7 D2D Recovery Option to use D2D Recovery function Option Enabled or Disabled SATA Mode Option to set SATA controller mode Option AHCI or IDE Table 2 2 BIOS Main Continued Parameter Description...

Page 60: ...Password Is User password setting Clear or Set HDD Password Is HDD password setting Clear or Set Set Supervisor Password Option to set supervisor password N A Set User Password Option to set user pas...

Page 61: ...se sensitive and the length must not exceed 12 alphanumeric characters A Z a z 0 9 Retype the password in the Confirm New Password field IMPORTANT Use care when typing a password Characters do not app...

Page 62: ...ill set Supervisor Password parameter to Clear 4 Press F10 to save changes and exit the BIOS Setup Utility Changing a Password 0 1 Use the and keys to highlight Set Supervisor Password and press Enter...

Page 63: ...assword setting is complete after the user presses Enter If the password entered does not match the current password the screen shows the Setup Warning dialog Figure 2 8 Figure 2 8 Setup Warning Inval...

Page 64: ...he module bay Use and keys to select a device and press F5 or F6 to change the value Figure 2 10 BIOS Boot Boot priority order Item Specific Help Use or to select a 1 Network Boot Atheros Boot Agent 2...

Page 65: ...t BIOS utility and save setup item changes to system Exit Discarding Changes Exit BIOS utility without saving setup item changes to system Load Setup Default Load default values for all setup items Di...

Page 66: ...very Disc is not available create one before Flash utility is used NOTE NOTE Do not install memory related drivers XMS EMS DPMI when Flash is used NOTE NOTE Use AC adaptor power supply when running Fl...

Page 67: ...D to Update BIOS move USB HDD to position 1 Figure 2 12 BIOS Boot 3 Insert the USB HDD and reboot computer Boot priority order Item Specific Help Use or to select a 1 Network Boot Atheros Boot Agent 2...

Page 68: ...hen finished NOTE NOTE If AC power is not connected the following message is shown Figure 2 14 Plug in the AC power to continue Figure 2 14 AC Power Warning C zq8_006t Reading file Flash package mode...

Page 69: ...tilities 2 17 WinFlash Utility 0 Perform the following to use the WinFlash Utility 1 Double click WinFlash executable 2 Click OK to begin update A progress screen is shown Figure 2 15 Figure 2 15 Insy...

Page 70: ...E NOTE If the HDD password is incorrectly entered three times an error is generated Figure 2 16 Figure 2 16 Password Error Status To reset the HDD password perform the following 1 From Password Error...

Page 71: ...ormat UnlockHD key code with the code noted in the Figure 2 18 Example UnlockHD 76943488 The command generates a password which can be used for unlocking the HDD Password 46548274 Figure 2 19 Unlock P...

Page 72: ...or Supervisor passwords open the DIMM door and use a metal instrument to short the R582 point Figure 2 20 CMOS Jumper Software method If wrong supervisor password is entered three times the message S...

Page 73: ...menu item Power on Password is set to Enabled then Crisis Recovery disc must be used Method 2 0 If BIOS menu item Power on Password is set to Disabled 1 Boot to DOS and execute ClearSuPw exe Figure 2...

Page 74: ...ed by initiating the Crisis Disk Recovery procedure See Crisis Disk Recovery To clean the User or Supervisor passwords perform the following steps 1 At the DOS prompt enter clnpwd exe 2 Press 1 or 2 t...

Page 75: ...ithout accessing the BIOS To use Boot Sequence Selector perform the following steps 1 Enter into DOS 2 Execute BS exe to show the usage screen Figure 2 24 Figure 2 24 Boot Sequence Selector 3 Select t...

Page 76: ...haracters dmitools ws xxxx Write serial number to EEPROM max 22 characters dmitools wu xxxx Write uuid to EEPROM dmitools wa xxxx Write asset tag to EEPROM max 32 characters The following examples sho...

Page 77: ...text editor Ex Notepad to open the MAC CFG file See the MAC CFG contents in Figure 2 25 Figure 2 25 LAN MAC EEPROM Table 2 5 LAN MAC EEPROM 2 Enter into DOS 3 Run the MAC BAT file to write MAC values...

Page 78: ...isk Recovery 0 1 Plug in the USB flash disk 2 Select the Fast Format option and click Start Then click Next Figure 2 27 USB Flash Crisis Disk 3 Click Format and then Exit to complete the operation Fig...

Page 79: ...is Disk NOTE NOTE Do not place any other fd files to the USB flash disk root directory 5 Plug in the USB Flash Disk without AC plug 6 Press Fn Esc keys and hold them down then plug in AC power The pow...

Page 80: ...2 28 System Utilities...

Page 81: ...CHAPTER 3 Machine Maintenance Procedures...

Page 82: ...oval 3 17 WLAN Board Installation 3 17 RTC Battery Removal 3 18 RTC Battery Installation 3 18 HDD Hard Disk Drive Module Removal 3 19 HDD Module Installation 3 20 Upper Cover Removal 3 21 Upper Cover...

Page 83: ...Camera Module Removal 3 46 Camera Module Installation 3 47 LCD Panel Removal 3 48 LCD Panel Installation 3 49 LCD Bracket Removal 3 50 LCD Bracket Installation 3 50 LVDS Cable Removal 3 51 LVDS Cable...

Page 84: ...3 4...

Page 85: ...the removal and installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be completed prior t...

Page 86: ...what components may need to be removed and installed during servicing Figure 3 1 Maintenance Flow Battery Keyboard ODD Module Base Door WLAN Module Mainboard RTC Battery SD Dummy Card LCD Module LCD B...

Page 87: ...install sequence Follow the order of the sequence to avoid damage to any of the hardware components Do the following prior to starting any maintenance procedures 1 Remove power A from the system and...

Page 88: ...re 3 3 3 Push and hold battery release latch B to release position Figure 3 3 4 Lift battery pack C from battery bay Figure 3 3 Figure 3 3 Battery IMPORTANT Follow local regulations for battery C disp...

Page 89: ...y Card Removal 0 1 Push dummy card A in to release it from the spring latch Figure 3 4 2 Remove dummy card A Figure 3 4 Figure 3 4 Dummy Card Dummy Card Installation 0 1 Insert dummy card A Figure 3 4...

Page 90: ...ck Removal 1 Release seven 7 latches from the keyboard Figure 3 5 Figure 3 5 Keyboard Latches 2 Turn the keyboard over so that the keys are face down on the palm rest C Figure 3 6 3 Disconnect keyboar...

Page 91: ...ctor is locked Keyboard Installation 0 1 Put the keyboard face down on the palm rest C Figure 3 6 2 Connect keyboard FPC A to mainboard connector B Figure 3 6 3 Turn the keyboard over and align the ke...

Page 92: ...Removal 1 Remove one 1 screw A from lower cover Figure 3 7 Figure 3 7 ODD Module in Lower Cover 2 Remove ODD module B from ODD bay Figure 3 7 3 Remove two 2 screws C from ODD module Figure 3 8 4 Remov...

Page 93: ...E on ODD module Figure 3 8 2 Install ODD bracket D on ODD module and secure two 2 screws C Figure 3 8 3 Insert ODD module B into ODD module bay Figure 3 7 4 Install and secure screw A to lower cover F...

Page 94: ...base door B on lower cover Figure 3 9 2 Remove two 2 screws A Figure 3 9 3 Remove door from lower cover Figure 3 9 Base Door Base Door Installation 0 1 Insert door flanges into slots B on lower cover...

Page 95: ...DIMM Dual In line Memory Module Module Removal 0 Prerequisite Base Door Removal 1 Find DIMM D in the component bay Figure 3 10 Figure 3 10 Component Location 2 Push DIMM clips A outwards Figure 3 11 F...

Page 96: ...or B Figure 3 11 4 Repeat steps 2 and 3 for remaining modules DIMM Module Installation 0 1 Connect DIMM into mainboard connector B Figure 3 11 2 Push down on DIMM until module clips A lock in position...

Page 97: ...s from WLAN board Figure 3 12 Figure 3 12 WLAN Board 3 Remove one 1 screw C Figure 3 12 4 Remove WLAN board from mainboard connector D Figure 3 12 WLAN Board Installation 0 1 Put WLAN board into mainb...

Page 98: ...e RTC battery in using the gap in the mainboard connector A to release the battery Figure 3 13 Figure 3 13 RTC Battery IMPORTANT Follow local regulations for battery Figure 3 13 disposal 3 Remove RTC...

Page 99: ...t bay Figure 3 14 2 Remove one 1 screw A Figure 3 14 Figure 3 14 HDD Module 3 Slide HDD module away from the mainboard connector B to disconnect it Figure 3 14 4 Lift HDD module from component bay 5 R...

Page 100: ...4 screws C to secure HDD brackets D to HDD module Figure 3 15 3 Put HDD module into component bay Figure 3 14 4 Slide the HDD module towards the mainboard connector B to secure it Figure 3 14 5 Insta...

Page 101: ...equisite HDD Hard Disk Drive Module Removal 1 Remove fourteen 14 securing screws from the lower cover Figure 3 16 Figure 3 16 Lower Cover Screw Location 2 Remove eight 8 securing screws A from the upp...

Page 102: ...the upper cover up to release the latches securing it to the lower cover Figure 3 18 Figure 3 18 Lower Cover Removal 4 Continue lifting along the edges of the upper cover to release the latches Figure...

Page 103: ...2 Press down on the edges of the upper cover to secure the latches 3 Install and secure eight 8 screws A to upper cover Figure 3 17 4 Install and secure fourteen 14 screws to the lower cover Figure 3...

Page 104: ...ver Removal 1 Find speaker A on upper cover Figure 3 20 Figure 3 20 Upper Cover Component Location 2 Remove speaker cable B from cable guides C Figure 3 21 3 Remove two 2 screws D from upper cover Fig...

Page 105: ...peaker Installation 0 1 Install speaker A on upper cover Figure 3 20 2 Install and secure two 2 screws D Figure 3 21 3 Install speaker cable B into cable guides C Figure 3 21 4 Install upper cover ID...

Page 106: ...m upper cover Figure 3 22 3 Remove one 1 screw B Figure 3 22 Figure 3 22 Power Board 4 Remove power board from upper cover Power Board Installation 0 1 Install power board B on upper cover Figure 3 20...

Page 107: ...g the grounding tape and remove grounding tape D from touchpad Figure 3 23 5 Remove touchpad from upper cover Touchpad Installation 0 1 Install touchpad C on upper cover Figure 3 20 2 Lift plastic cov...

Page 108: ...Figure 3 24 Component Location 2 Remove adhesive tape securing the USB board FFC Figure 3 25 3 Disconnect USB board FFC A from module connector B Figure 3 25 4 Disconnect and remove USB board FFC A fr...

Page 109: ...oard F on lower cover Figure 3 24 2 Install and secure screw D to lower cover Figure 3 25 3 Connect USB board FFC A to module connector B Figure 3 25 4 Connect USB board FFC A to mainboard connector C...

Page 110: ...ctor A Figure 3 26 Figure 3 26 ODD Board 3 Remove screw B from lower cover Figure 3 26 4 Remove ODD board from lower cover ODD Board Installation 0 1 Install USB module C on lower cover Figure 3 24 2...

Page 111: ...nnect Bluetooth cable B from Bluetooth board connector A Figure 3 27 Figure 3 27 Bluetooth Module 3 Remove the Bluetooth board from the lower cover Figure 3 27 Bluetooth Board Installation 0 1 Connect...

Page 112: ...Figure 3 28 Mainboard Location 2 Remove Bluetooth cable B from cable guides Figure 3 28 3 Disconnect LVDS cable from mainboard connector C Figure 3 28 4 Disconnect microphone cable from mainboard con...

Page 113: ...Mainboard 8 Lift the mainboard from the lower cover and turn it over onto the LCD panel Figure 3 30 CAUTION Do not remove the mainboard completely The DC IN cable is still connected to the mainboard...

Page 114: ...protective cover over the LCD panel Figure 3 29 4 Connect DC IN cable to mainboard connector F Figure 3 30 5 Put mainboard into lower cover Figure 3 28 6 Install and secure four 4 screws E to mainboar...

Page 115: ...ct fan cable from mainboard connector B Figure 3 32 3 Remove adhesive tape C securing the fan to the heatsink Figure 3 32 4 Remove fan from heatsink Fan Installation 0 1 Put flat edge of fan next to h...

Page 116: ...n Removal 1 Find heatsink A on mainboard Figure 3 33 2 Remove four 4 thermal screws B from heatsink Figure 3 33 3 Loosen two 2 captive screws C from heatsink Figure 3 33 Figure 3 33 Thermal Module 4 R...

Page 117: ...a lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply small amount of thermal grease to center of CPU NOTE NOTE Force used during installation of the...

Page 118: ...3 38 Machine Maintenance Procedures ID Size Quantity Screw Type B ICW50 CPU Thermal Screw 4...

Page 119: ...D Liquid Crystal Display Module Removal 0 Prerequisite Mainboard Removal 1 Remove four 4 screws A from LCD hinges Figure 3 36 Figure 3 36 LCD Hinge Screws 2 Remove the upper cover from the LCD module...

Page 120: ...e moved away from the device to avoid damage during removal LCD Module Installation 0 1 Align LCD hinges with the hinge guides on the upper cover Figure 3 37 2 Install and secure four 4 screws A Figur...

Page 121: ...requisite Mainboard Removal 1 Find DC IN Direct Current Input cable A in lower cover Figure 3 38 Figure 3 38 DC IN Cable Location 2 Remove DC IN cable from cable guides B Figure 3 39 Figure 3 39 DC IN...

Page 122: ...3 42 Machine Maintenance Procedures DC Cable Installation 0 1 Install DC IN cable to lower cover A Figure 3 38 2 Install DC IN cable into cable guides B Figure 3 39 3 Install mainboard...

Page 123: ...uisite LCD Liquid Crystal Display Module Removal 1 Remove two screw caps Figure 3 40 2 Remove two 2 screws A from the LCD module Figure 3 40 Figure 3 40 LCD Bezel 3 Lift the bottom of the bezel up rel...

Page 124: ...3 44 Machine Maintenance Procedures 4 Continue releasing the latches along the sides of the bezel Figure 3 42 Figure 3 42 LCD Bezel 5 Lift the bezel from LCD module Figure 3 43 Figure 3 43 LCD Bezel...

Page 125: ...t LCD bezel on the LCD module Figure 3 40 2 Press along the edges of the LCD bezel to secure the latches on the LCD module 3 Install and secure two 2 screws A to the LCD bezel Figure 3 40 4 Install LC...

Page 126: ...1 Find the camera module A in the LCD module Figure 3 44 Figure 3 44 Camera Module Location 2 Disconnect the camera cable B from the camera module connector C Figure 3 45 NOTE NOTE Take care not to da...

Page 127: ...ne Maintenance Procedures 3 47 Camera Module Installation 0 1 Put camera module A on the LCD module Figure 3 44 2 Connect the camera cable B to the camera module connector C Figure 3 45 3 Install LCD...

Page 128: ...uisite LCD Bezel Removal 1 Remove the four 4 securing screws A from the LCD panel B Figure 3 46 Figure 3 46 LCD Panel 2 Remove the LVDS cable C from the cable guides Figure 3 47 Figure 3 47 LVDS Cable...

Page 129: ...el Installation 0 1 Put LCD panel B on the LCD cover Figure 3 46 2 Put LVDS cable C in the cable guides Figure 3 47 3 Install and secure four 4 screws A to the LCD panel Figure 3 46 4 Install LCD beze...

Page 130: ...6 screws A Figure 3 48 Figure 3 48 LCD Bracket 2 Remove LCD bracket from the LCD panel LCD Bracket Installation 0 1 Put LCD bracket on the LCD panel Figure 3 48 2 Install and secure six 6 screws A to...

Page 131: ...LVDS Low voltage Differential Signaling cable A from the adhesive on the rear of the LCD panel Figure 3 49 Figure 3 49 LVDS Cable 2 Starting from the top remove the clear mylar tape B Figure 3 50 3 D...

Page 132: ...Procedures LVDS Cable Installation 0 1 Put LVDS cable into the LCD panel connector C and secure the clear mylar tape B Figure 3 50 2 Put LVDS cable A on the rear of the LCD panel Figure 3 49 3 Instal...

Page 133: ...sive tape B securing the microphone cable Figure 3 51 3 Remove tabs C away from microphone set Figure 3 51 4 Remove microphone set from LCD cover Microphone Set Installation 0 1 Put microphone set on...

Page 134: ...igure 3 52 WLAN Antenna 2 Lift foil C from antenna cables Figure 3 52 3 Remove antenna cables from cable guides Figure 3 52 WLAN Antenna Installation 0 1 Put antenna cables into cable guides Figure 3...

Page 135: ...CHAPTER 4 Troubleshooting...

Page 136: ...re 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 Wireless Failure 4 14 Bluetooth Failure 4 15 Card Reader Failure 4 16 Thermal Module Failure 4 17 Cos...

Page 137: ...ed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 wi...

Page 138: ...een the computer and the outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the powe...

Page 139: ...ressing Fn F5 Reference product pages for specific model procedures 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If no power refer to Po...

Page 140: ...t the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and should be re...

Page 141: ...Troubleshooting 4 7 LCD Failure 0 If the LCD fails perform the following Figure 4 3 LCD Failure...

Page 142: ...4 8 Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following Figure 4 4 Keyboard Failure...

Page 143: ...Troubleshooting 4 9 Touchpad Failure 0 If the Touchpad fails perform the following Figure 4 5 Touchpad Failure...

Page 144: ...ne that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the aud...

Page 145: ...vices clear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restor...

Page 146: ...evices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the...

Page 147: ...Troubleshooting 4 13 USB Failure 0 If the USB fails perform the following Figure 4 8 USB Failure...

Page 148: ...4 14 Troubleshooting Wireless Failure 0 If the wireless fails perform the following Figure 4 9 Wireless Failure...

Page 149: ...Troubleshooting 4 15 Bluetooth Failure 0 If the wireless fails perform the following Figure 4 10 Bluetooth Failure...

Page 150: ...4 16 Troubleshooting Card Reader Failure 0 If the card reader fails perform the following Figure 4 11 Card Reader Failure...

Page 151: ...Troubleshooting 4 17 Thermal Module Failure 0 If the thermal module fails perform the following Figure 4 12 Thermal Module Failure...

Page 152: ...4 18 Troubleshooting Cosmetic Failure 0 If there are any cosmetic defects perform the following Figure 4 13 Cosmetic Failure...

Page 153: ...Troubleshooting 4 19 Other Functions Failure 0 1 Check if drives are functioning correctly 2 Check if external modules are functioning correctly 3 Change mainboard to check if current one is defective...

Page 154: ...ort circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices ar...

Page 155: ...serve 0xD0 0xD7 OEM Reserve 0xE8 0xEB Reserved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Table 4 3 SEC Phase POST Code Table Functionality Name Include PostCode h Phase PostCode Description SEC_SYSTEM_POWER_ON SE...

Page 156: ...NIT PEI 79 SMBUS Early Initialization PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI In...

Page 157: ...EGION DXE 47 Setup Legacy Region service DXE_SB_INIT DXE 48 South Bridge Middle initialization DXE_IDENTIFY_FLASH_DEVICE DXE 49 Identify Flash device DXE_FTW_INIT DXE 4A Fault Tolerant Write verificat...

Page 158: ...BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service BDS_ASF_INIT BDS 12 ASF Initialization BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI reso...

Page 159: ...etup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to boot system to OS BDS_EFI64_SHADOW_ALL_LEGACY_RO M BDS 2C Shadow Misc Option ROM BDS_ACPI_S3SAVE BDS 2D...

Page 160: ...system configuration stage2 S3_BEFORE_RELOCATE_SMM_BASE PEI C7 Relocate SMM BASE during S3 resume S3_BEFORE_MP_INIT PEI C8 Multi processor initial during S3 resume S3_BEFORE_RESTORE_ACPI_CALLBACK PEI...

Page 161: ...ll ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Table 4 10 InsydeH2ODDT Debugger POST Code Table Functionality Name Include PostCode h PostC ode Description Used...

Page 162: ...4 28 Troubleshooting...

Page 163: ...CHAPTER 5 Jumper and Connector Locations...

Page 164: ...Locations 5 3 USB Board Jumper and Connector Locations 5 5 Power Board Jumper and Connector Locations 5 6 Clearing Password Check and BIOS Recovery 5 7 Clearing Password Check 5 7 Clear CMOS Jumper 5...

Page 165: ...VDS1 Connect to LED CCFL Panel JCR1 Connector of 2 in 1 Card Reader JSPK1 Connect to Right Speaker JLED1 Connect to Power board with FFC JSPK2 Connect to Left Speaker JMIC2 Connect to Internal MIC JKB...

Page 166: ...C IN Jack JBT1 Connect JBT1 to BT With Cable JDIMM1 JDIMM2 DDR3 Memory Socket JHDD1 Connect to SATA HDD JCRT1 Connector of D Sub JODD1 Connect to SATA ODD JRJ45 RJ45 of GLAN JFAN1 Connect to FAN JHDMI...

Page 167: ...Jumper and Connector Locations 5 5 USB Board Jumper and Connector Locations 0 Figure 5 3 USB Board Table 5 3 USB Board Item Description JUSB1 JUSB2 USB connector JP1 Connect to mainboard w FFC...

Page 168: ...Jumper and Connector Locations Power Board Jumper and Connector Locations 0 Figure 5 4 Power Board Top Figure 5 5 Power Board Bottom Table 5 4 Power Board Item Description JP1 Connect to mainboard w...

Page 169: ...d and or User Password for a security reason BIOS will ask the password during systems POST or when systems enter to BIOS Setup menu However once it is necessary to bypass the password check users nee...

Page 170: ...e the BIOS firmware to a successful one once the previous BIOS flashing process failed BIOS Recovery Hot key 0 The system provides a function hot key Fn Esc for enable BIOS Recovery process when syste...

Page 171: ...e USB storage disk using the Fast Format option 2 Save ROM file file name NEW70x64 fd to the root directory of USB storage Make sure that there is no other BIOS file saved in the same directory 3 Plug...

Page 172: ...5 10 Jumper and Connector Locations...

Page 173: ...CHAPTER 6 FRU Field Replaceable Unit List...

Page 174: ...6 2 Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 21...

Page 175: ...regional web or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given...

Page 176: ...ram Table 6 1 Upper Lower Cover Exploded Diagram No Description Acer Part No No Description Acer Part No 1 Upper Cover 60 WVZ02 001 5 ODD Board 55 WVZ02 003 2 Fan 23 RD502 001 6 Lower Cover 60 R4F02 0...

Page 177: ...2 LCD Assembly Exploded Diagram No Description Acer Part No No Description Acer Part No 1 LCD Bezel 60 BQ502 004 5 LCD Cover 60 BQ502 003 2 LED Panel LK 15605 010 6 LVDS w Camera 50 R4F02 009 3 Camera...

Page 178: ...apter HIPRO 65W 19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF AP 0650A 012 BATTERY Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID AS10D31 BT 00603 111 Battery SONY AS10D Li Ion...

Page 179: ...HM NI 23600 072 FOXCONN WIRELSS LAN ATHEROS HB95BG HM T77H121 10 NI 23600 077 LITEON WIRELESS LAN BROADCOM 43225 2X2 BGN NI 23600 081 LITEON WIRELESS LAN REALTEK 8192SE BGN WN6603LH 2X2 BGN NI 23600 0...

Page 180: ...V5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOREA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER C...

Page 181: ...ution PCC LD HF Windows 7 KU 0080D 055 ODD PIONEER Super Multi DRIVE 12 7mm Tray DL 8X DVR TD10RS LF W O bezel 1 00 SATA KU 00805 049 ODD PANASONIC Super Multi DRIVE 12 7mm Tray DL 8X UJ8A0 LF W O bez...

Page 182: ...T 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 50007 010 HDD TOSHIBA 2 5 5400rpm 500GB MK5065GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 5000...

Page 183: ...ture KB I170G 198 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 103KS Black Thailand Texture KB I170G 194 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black UK Texture KB I170G 19...

Page 184: ...tandard 104KS Black Turkish Texture KB I170G 195 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS Black Sweden Texture KB I170G 192 Keyboard GATEWAY AC7T_G10B AC7T Internal 17 Standard 104KS...

Page 185: ...3M BLACK PB 6M BQ502 003 ANTENNA WLAN MAIN 50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE FOR W CMOS 50 R4F02 009 LED COVER BLACK PB 60 BQ502 003 LCD BEZEL FOR W CMOS PB 60 BQ502 004 LED BRACKE...

Page 186: ...engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA Glare CLAA156WB11A LF 220nit 8ms 600 1 LK 1560A 004 LED LCD AUO 15 6 W WXGA Glare...

Page 187: ...A11 LF 220nit 8ms 500 1 LK 15606 012 LED LCD LPL 15 6 W WXGA Glare LP156WH2 TLEA LF 220nit 16ms 500 1 color engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 01...

Page 188: ...50 R4F02 005 ANTENNA WLAN AUX 50 R4F02 006 LED CABLE FOR W CMOS 50 R4F02 009 LED COVER BLACK GW 60 WSG02 002 LCD BEZEL FOR W CMOS GW 60 WSG02 003 LED BRACKET R L 33 R4F02 004 CAMERA 1 3M 57 WW102 001...

Page 189: ...engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D 010 LED LCD CPT 15 6 W WXGA Glare CLAA156WB11A LF 220nit 8ms 600 1 LK 1560A 004 LED LCD AUO 15 6 W WXGA Glare...

Page 190: ...2 A11 LF 220nit 8ms 500 1 LK 15606 012 LED LCD LPL 15 6 W WXGA Glare LP156WH2 TLEA LF 220nit 16ms 500 1 color engine LK 15608 011 LED LCD CMO 15 6 W WXGA Glare N156B6 L0B LF 220nit 8ms 650 1 LK 1560D...

Page 191: ...F LF 128 8 0 065um KN 2GB09 009 Memory HYNIX SO DIMM DDRIII 1333 2GB HMT325S6BFR8C H9 LF 256 8 46nm KN 2GB0G 018 Memory KINGSTON SO DIMM DDRIII 1333 2GB ACR256X64D3S1333C9 LF 128 8 0 065um KN 2GB07 0...

Page 192: ...L MODULE DIS W O FAN 60 RDS02 001 FAN 23 RD502 001 SPEAKER MIC SET DIS UMA FOR AS5336 AS5736Z ENTK36 ENTK37 NV51M 23 R5202 001 SPEAKER L 23 R4F02 003 MISCELLANEOUS LCD SCREW PAD 47 R4F02 001 Table 6 3...

Page 193: ...K 5 5D ZK NL CR3 86 R4F02 001 SCREW 2 45D 8 0L K 5 5D 0 8T ZK NL 86 R4F02 002 SCREW 2 5D 6L K 5 5D NI NL 86 R4F02 003 SCREW 1 98D 3 0L K 4 6D 0 8T ZK NL 86 R4F02 004 SCREW 3 0D 3 0L K 4 9D NI 86 R4F0...

Page 194: ...6 22 FRU Field Replaceable Unit List...

Page 195: ...CHAPTER 7 Model Definition and Configuration...

Page 196: ...7 2 Packard Bell EasyNote TK11BZ TK13BZ 7 3...

Page 197: ...PUSBHU1 UMACkk_3 2G 1G 500_L 6L2 2 2R CB_GN_1 3C_AUk_EN41 EASYNOTE_F4011 BZ 132HG ENTK11BZ E 353G50Mnkk EMEA Russia LX BSG01 001 ENTK11BZ E353G50Mnkk W7HB64RUBSRU2 UMACkk_3 2G 1G 500_L 6L2 2 2R CB_GN_...

Page 198: ...11BZ E3 53G50Mnkk Russia LX BSG01 001 SO2GBIII10 SO1GBIII10 N500GB5 4KS ENTK11BZ E3 53G50Mnkk Russia LX BSG02 002 SO2GBIII10 SO1GBIII10 N500GB5 4KS ENTK13BZ E 352G32Mnrr Holland LX BSJ02 001 SO2GBIII1...

Page 199: ...BGN N AMD A50M FCH ENTK11BZ E 353G50Mnkk Russia LX BSG02 002 3rd WiFi 2x2 BGN BT 3 0 AMD A50M FCH ENTK13BZ E 352G32Mnrr Holland LX BSJ02 001 3rd WiFi 2x2 BGN N AMD A50M FCH Table 7 6 Battery Adapter C...

Page 200: ...7 6 Model Definition and Configuration...

Page 201: ...CHAPTER 8 Test Compatible Components...

Page 202: ...8 2 Microsoft Windows 7 Environment Test 8 4...

Page 203: ...its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination...

Page 204: ...dapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65JH DB A LV5 LED LF AP 06501 026 10001081 DELTA 65W Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65VH BA LV5 Low profile LED LF AP 06501 033 60002015 HIPRO 6...

Page 205: ...luetooth 10001018 HON HAI BT 3 0 Foxconn Bluetooth BRM 2070 T77H114 01 BT 3 0 BH 21100 010 10001018 HON HAI BT 3 0 Foxconn Bluetooth ATH BU12 BH 21100 011 23707801 FOXCONN TW BT 2 1 Foxconn Bluetooth...

Page 206: ...BA 2 5 5400rpm 750GB MK7559GSXP 375G P Capricorn BS 4K drive SATA 8MB LF HF F W GN003J KH 75004 001 60001994 WD N250GB5 4KS HDD WD 2 5 5400rpm 250GB WD2500BPVT 22ZEST0 ML32 0S AF 4K drive SATA 8MB LF...

Page 207: ...a 0 014g cm KH 50007 010 60002005 HGST SG N750GB5 4KS HDD HGST 2 5 5400rpm 750GB HTS547575A9E384 0J15083 Jet B 375G P SATA 8MB LF F W DA3872 KH 75007 004 60002036 SEAGATE N250GB5 4KS HDD SEAGATE 2 5 5...

Page 208: ...W WXGA Glare LP156WH2 TLEA LF 220nit 16ms 500 1 color engine LK 15608 011 60003316 AUO NLED15 6WXGAG LED LCD AUO 15 6 W WXGA Glare B156XW02 V2 LF 200nit 8ms 500 1 power saving LK 15605 010 60003316 AU...

Page 209: ...Memory ELPIDA SO DIMM DDRIII 1333 2GB EBJ21UE8BFU0 DJ F LF 128 8 0 065um KN 2GB09 009 60004668 ELPIDA SO4GBIII10 Memory NONE SO DIMM DDRIII 1066 4GB dummy P N LF KN 4GB00 001 60004668 ELPIDA SO4GBIII...

Page 210: ...TA HF Windows 7 KU 00807 070 60001922 TOSHIBA DIGI NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633F LF W O bezel SATA HF Windows 7 KU 00801 040 60001939 PIONEER NBDCB4XS ODD PIONEER BD...

Page 211: ...R3 64 16 4 512M DDR3 64 16 4 KI 23300 019 60002045 HYNIX VR1GbIII9 VRAM HYNIX Graphic DDRIII 900 1Gb H5TQ1G63DFR 11C LF 64 16 46nm VR 1GB0G 006 60002215 SAMSUNG VR1GbIII9 VRAM SAMSUNG Graphic DDRIII 9...

Page 212: ...97 2x2 BGN HM NI 23600 072 23707801 FOXCONN TW 3rd WiFi 2x2 BGN Foxconn Wireless LAN Broadcomm 43225 2x2 BGN HM T77H103 00 NI 23600 066 23707801 FOXCONN TW 3rd WiFi BG Foxconn Wireless LAN Atheros HB9...

Page 213: ...CHAPTER 9 Online Support Information...

Page 214: ...9 2 Introduction 9 3...

Page 215: ...ion section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models BIOS updates Software utilities Spare parts lists TABs Technical...

Page 216: ...9 4 Online Support Information...

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