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Packard Bell EasyNote LS11HR, Service Manual

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Packard Bell EasyNote LS11HR Service Manual Download Page 217

Online Support Information

9-3

Online Support Information

Introduction

0

This section describes online technical support services available to help users repair their 
Acer Systems.

For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer 
branch office. Acer Branch Offices and Regional Business Units may access our website. 
However some information sources will require a user i.d. and password. These can be 
obtained directly from Acer CSD Taiwan.

Acer's website offers convenient and valuable support resources.

In the Technical Information section users can download information on all of Acer's 
Notebook, Desktop and Server models including:

 

Service guides for all models

 

Bios updates

 

Software utilities

 

Spare parts lists

 

TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free 
downloading of our technical material.

Also contained on this website are: 

 

Detailed information on Acer's International Traveller’s Warranty (ITW) 

 

Returned material authorization procedures 

 

An overview of all the support services we offer, accompanied by a list of telephone, fax 
and email contacts for all technical queries.

We are always looking for ways to optimize and improve our services, so do not hesitate to 
direct any suggestions or comments to us.

Summary of Contents for EasyNote LS11HR

Page 1: ...Packard Bell EasyNote LS11HR LS13HR SERVICEGUIDE ...

Page 2: ...electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Packard Bell Incorporated Disclaimer The information in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any pa...

Page 3: ...rocess names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text that represents information entered by a computer user such as command ...

Page 4: ...e not covered in this generic service guide In such cases contact the regional offices or the responsible personnel channel to provide further technical details When ordering FRU parts Check the most up to date information available on the Website If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers The Acer office ...

Page 5: ...our 1 11 Top View 1 11 Closed Front View 1 12 Closed Rear View 1 12 Left View 1 13 Right View 1 14 Base View 1 15 Indicators 1 16 Touchpad Basics 1 16 Using the Keyboard 1 17 Windows Keys 1 18 HotKeys 1 19 Special Keys 1 20 The Euro symbol 1 20 The US dollar sign 1 20 System Block Diagram 1 21 Specification Tables 1 22 Computer specifications 1 22 System Board Major Chips 1 23 Processor 1 23 Proce...

Page 6: ...dule 802 11b g n 1 36 Battery 1 37 VRAM 1 38 USB2 0 Port 1 38 USB3 0 Port 1 38 HDMI Port 1 38 AC Adapter 1 38 System Power Management 1 39 Card Reader 1 39 System LED Indicator 1 40 System DMA Specification 1 40 System Interrupt Specification 1 41 System I O Address Map 1 42 CHAPTER 2 System Utilities BIOS Setup Utility 2 3 Navigating the BIOS Utility 2 3 BIOS 2 4 Information 2 4 Main 2 5 Security...

Page 7: ...val 3 15 WLAN Module Installation 3 15 RTC Battery Removal 3 16 RTC Battery Installation 3 16 ODD Module Removal 3 17 ODD Module Installation 3 18 Palmrest Removal 3 19 Palmrest Installation 3 21 Upper Cover Keyboard Removal 3 22 Upper Cover Keyboard Installation 3 24 Power Board Removal 3 26 Power Board Installation 3 26 Bluetooth Module Removal 3 27 Bluetooth Module Installation 3 27 USB Module ...

Page 8: ...DS Cable Removal 3 44 LVDS Cable Installation 3 45 Antennas and Microphone Removal 3 46 Antennas and Microphone Installation 3 46 CHAPTER 4 Troubleshooting Introduction 4 3 General Information 4 3 Power On Issues 4 4 No Display Issues 4 5 LCD Failure 4 7 Keyboard Failure 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 WLAN Failure 4 14 Bluetooth Fail...

Page 9: ...Jumper 5 6 BIOS Recovery by Crisis Disk 5 7 CHAPTER 6 FRU List Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 20 CHAPTER 7 Model Definition and Configuration Packard Bell EasyNote LS11HR LS13HR 7 3 CHAPTER 8 Test Compatible Components Microsoft Windows 7 Environment Test 8 4 CHAPTER 9 Online Support Information Introduction 9 3 ...

Page 10: ...x ...

Page 11: ...CHAPTER 1 Hardware Specification ...

Page 12: ... 1 12 Left View 1 13 Right View 1 14 Base View 1 15 Indicators 1 16 Touchpad Basics 1 16 Using the Keyboard 1 17 Windows Keys 1 18 HotKeys 1 19 Special Keys 1 20 The Euro symbol 1 20 The US dollar sign 1 20 System Block Diagram 1 21 Specification Tables 1 22 Computer specifications 1 22 System Board Major Chips 1 23 Processor 1 23 Processor Specifications 1 24 CPU Fan True Value Table Tj 105 1 24 ...

Page 13: ... Bluetooth Module 1 34 Camera 1 34 Mini Card 1 34 3G Card 1 34 Audio Codec and Amplifier 1 35 Audio Interface 1 36 Wireless Module 802 11b g n 1 36 Battery 1 37 VRAM 1 38 USB2 0 Port 1 38 USB3 0 Port 1 38 HDMI Port 1 38 AC Adapter 1 38 System Power Management 1 39 Card Reader 1 39 System LED Indicator 1 40 System DMA Specification 1 40 System Interrupt Specification 1 41 System I O Address Map 1 4...

Page 14: ...1 4 ...

Page 15: ...bo Boost up to 3 40 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Smart Cache Intel Core i5 2410M i5 2520M i5 2540M processor 3 MB L3 cache 2 30 2 50 2 60 GHz with Turbo Boost up to 2 90 3 20 3 30 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Smart Cache Intel Core i3 2310M processor 3 MB L3 cache 2 10 GHz DDR3 1066 MHz 35W supporting Intel 64 architecture Intel Sma...

Page 16: ...d H 264 AVC decoding MPEG 4 Part 2 DivX and Xvid decoding Microsoft DirectX Video Acceleration DXVA application interface API HDMI High Definition Multimedia Interface with HDCP High bandwidth Digital Content Protection support Intel HD Graphics 3000 with 128 MB of dedicated system memory supporting Microsoft DirectX 10 1 Dual independent display support 16 7 million colors External resolution ref...

Page 17: ...24X CD ROM 24X CD R 16X CD RW 8X DVD ROM 8X DVD R 8X DVD R 4X DVD ROM DL 4X DVD R DL 4X DVD R DL 4X DVD RW 4X DVD RW 5X DVD RAM 4X BD ROM 4X BD R 4X BD RE 4X BD ROM DL 4X BD R DL 4X BD RE DL oWrite 16X CD R 10X CD RW 8X DVD R 8X DVD R 4X DVD RW 4X DVD RW 5X DVD RAM 4X DVD R DL 4X DVD R DL 8X DVD Super Multi double layer drive Read 24X CD ROM 24X CD R 24X CD RW 8X DVD ROM 8X DVD R 8X DVD R 6X DVD R...

Page 18: ... modes Power adapter 0 3 pin 90 W AC adapter 133 W x 59 D x 31 H mm 5 23 x 2 32 x 1 22 inches 390 g 0 86 lbs with 180 cm DC cable 3 pin 65 W AC adapter 95 W x 50 D x 25 4 H mm 3 74 x 1 96 x 1 inches 216 g 0 47 lbs 10 with 180 cm DC cable Battery 0 48 Wh 4400 mAh 6 cell Li ion standard battery pack Battery life 4 hours with integrated graphics 3 hours with discrete graphics ENERGY STAR Special Keys...

Page 19: ...display VGA port Headphone speaker jack supporting 3 5 mm headset with built in microphone for handhelds Microphone in jack Ethernet RJ 45 port DC in jack for AC adapter Optional Items 0 1 2 4 GB DDR3 1066 MHz soDIMM module 4400 mAh 6 cell Li ion battery pack 3 pin 90 W AC adapter 3 pin 65 W AC adapter Software 0 Productivity 0 Packard Bell MyBackup Solution Packard Bell Power Management Packard B...

Page 20: ...pt China Japan Hong Kong Korea Communication and ISP 0 Microsoft Silverlight Skype Windows Live Essentials Web links and utilities 0 Packard Bell Accessory Store Canada France Germany Italy Mexico Spain UK US only Packard Bell Identity Card Packard Bell InfoCentre Packard Bell Registration Packard Bell Updater eBay shortcut 2009 Belgium France Germany Italy Netherlands Spain Sweden UK only ...

Page 21: ...splay LCD displays computer output configuration may vary by models 3 Power button Turns the computer On and Off 4 Keyboard For entering data into your computer 5 Touchpad Touch sensitive pointing device which functions like a computer mouse 6 Click buttons left and right The left and right buttons function like the left and right mouse buttons 7 Palmrest Comfortable support area for your hands wh...

Page 22: ...arging 2 Fully charged The light shows blue when in AC mode Hard Disk Drive HDD indicator Indicates when the hard disk drive is active Communication key Enables disables the computer s communication devices Communication devices may vary by configuration 2 Multi in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory Stick PRO MS PRO xD Picture Card xD NOTE Note Push to remove install...

Page 23: ...e notch and turn the key to secure the lock Some keyless models are also available 2 Ventilation slots Enable the computer to stay cool even after prolonged use 3 External display VGA port Connects to a display device e g external LCD monitor LCD projector 4 HDMI port Supports high definition digital video connections 5 USB 2 0 port Connects to USB 2 0 devices e g USB mouse USB camera 6 Microphone...

Page 24: ...certification may not be compatible 3 Optical drive Internal optical drive accepts CDs DVDs or Blu ray Discs for certain models only 4 Optical disk access indicator Lights up when the optical drive is active 5 Optical drive eject button Ejects the optical disk from the drive 6 Emergency eject hole Ejects the optical drive tray when the computer is turned off NOTE Insert a paper clip to the emergen...

Page 25: ...ry pack 2 Battery release latch lock Releases the battery for removal Insert a suitable tool into the latch and slide to release 3 Memory compartment Houses the computer s main memory 4 Hard disk bay Main Houses the computer s hard disk secured with screws 5 Hard disk bay Secondary Houses the computer s hard disk secured with screws for certain models only 1 2 3 4 5 ...

Page 26: ...ese two buttons are the equivalent of the left and right buttons on a mouse Tapping on the TouchPad is the same as clicking the left button Table 1 7 Indicators Icon Function Description Communication key Enables disables the computer s communication devices Communication devices may vary by configuration Battery indicator Indicates the computer s battery status 1 Charging The light shows amber wh...

Page 27: ...twice Rapidly tap twice Select Click once Tap once Drag Click and hold then use finger on the Touchpad to drag the cursor Tap twice at the same speed as double clicking a mouse button rest a finger on the Touchpad on the second tap and drag the cursor Access context menu Click once Table 1 10 Lock Keys Lock key Description Caps Lock When On all alphabetic characters are in uppercase Num Lock When ...

Page 28: ...ize all windows F1 Show the help window E Open Windows Explorer F Search for a file or folder D Show the desktop CTRL F Search for computers search in network L Lock computer if connected to a network domain or switch users if not connected to a network domain CTRL TAB Moves focus from Start menu to the Quick Launch toolbar to the system tray use RIGHT ARROW or LEFT ARROW to move focus to items on...

Page 29: ... Center Launches Help and Support Center window F2 Backup key Launches Acer Backup Management for three step data backup F3 Communication Device On Off Toggles WiFi 3G and Bluetooth On and Off using a pop up window F4 Display toggle Switches display output between the display screen external monitor if connected and both F5 Display off Turns Off the LCD back light F6 Touchpad toggle Turns the touc...

Page 30: ...ditor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE NOTE This function varies according to the language settings F12 Brightness Up Increases the screen brightness Speaker Toggle Turns the speakers On and Off Volume Down Decreases the sound volume Volume Up Increases the sound volume Social Networking Opens selected social network login screen user...

Page 31: ...Hardware Specifications and Configurations 1 21 System Block Diagram Figure 1 9 System Block Diagram ...

Page 32: ...perating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2...

Page 33: ...s BU12 Broadcom BCM2070 Broadcom BCM2046 Wireless Atheros HB95BG HB97 Broadcom 43225 Realtek 8192SE PCMCIA N A Audio codec Realtek ALC271 X Card reader Realtek RTS 5138 Item Specification CPU type Intel Mobile Sandy Bridge Processor CPU package rPGA988B Core Logic Two execution cores A 32 KB instruction and 32 KB data first level cache L1 for each core A 256 KB shared instruction data second level...

Page 34: ...40M 2 6 2 32 3 MB rPGA988B 0 75 1 3V i7 2620M 2 7 2 32 4 MB rPGA988B 0 75 1 3V i7 2630QM 2 0 4 32 6 MB rPGA988B 0 75 1 3V i7 2720QM 2 2 4 32 6 MB rPGA988B 0 75 1 3V i7 2820QM 2 3 4 32 8 MB rPGA988B 0 75 1 3V CPU Temperature C Fan Speed RPM SPL Spec dBA 50 2300 28 55 2500 31 63 2800 34 70 3300 37 80 3600 40 Throttling 50 On 95 C OFF 80 C OS shut down at 100C H W shut down at 92 C CPU Temperature C ...

Page 35: ... in at CPU Memory size 1GB 2GB 4GB DDR3 RAM DIMM socket number 2 Supports memory size per socket 4GB Supports maximum memory size 8GB Supports DIMM type Support DDR III 1066 1333MHz SDRAM memory interface design Supports DIMM Speed 1066 1333MHz Support DIMM voltage 1 5V Supports DIMM package 204pin SODIIM ...

Page 36: ...1024 8192 9216 2048 0 2048 2048 1024 3072 2048 2048 4096 2048 4096 6144 2048 8192 10240 4096 0 4096 4096 1024 5120 4096 2048 6144 4096 4096 8192 4096 8192 12288 8192 0 8192 8192 1024 9216 8192 2048 10240 8192 4096 12288 8192 8192 16384 Item Specification Chipset AMD Mobility Radeon HD 6470 6650 6850 Package FCBGA 29 mm x 29 mm 962 pins Interface Internal PCIE x16 Compatibility 8 bpp bit per pixel ...

Page 37: ...AN from S5 in AC mode System information HDD password Anti theft support Computrace Refer to Acer BIOS specification Item Specification LAN Chipset Atheros 8151 LAN connector type RJ45 LAN connector location JRJ45 at the right side Features Supports 10 100 1000 Item Specification Type New Acer GF7T frame keyboard Total number of keypads 103 US 104 UK 107 JA keys Windows logo key Yes Internal exter...

Page 38: ...Disks 1 1 1 2 1 1 2 2 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Fast data transfer rate Gbits sec max 3 0 Media data transfer rate Mbits sec max 106 845 1031 7 1175 106 845 1273 3 1175 106 845 1031 7 1175 1273 3 DC Power Requirements Voltage tolerance 5V 5 Item Specification Vendor Model Name Western Digital WD7500BPVT 22HXZT1 Toshiba MK7559GSXP Hitachi H...

Page 39: ... 996 1 130 108 108 97 DC Power Requirements Voltage tolerance 5V 5 Item Specification Vendor Model Name Western Digital WD6400BPVT 22HXZT1 Hitachi HTS543232A7A384 Capacity GB 640 320 Bytes per sector 4096 512 Data heads 4 2 Drive Format Disks 2 1 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA Fast data transfer rate Gbits sec max 3 0 Media data transfer rate Mbits...

Page 40: ... CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book...

Page 41: ...o CD multi session Video CD Cd Extra CD CD text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD R DL DVD RW DVD RAM DVD R DVD R DL DVD RW CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Boo...

Page 42: ...lled Brightness 220 Contrast Ratio 400 min 600 type Response Time Optical Rise Time Fall Time msec 8 16 Typical Power Consumption watt 7 2 Weight without inverter 570 max Physical Size mm 398 1x 232 8x 6 0 max Electrical Interface 1 channel LVDS Viewing Angle degree Horizontal Right CR 10 Left Vertical Upper CR 10 Lower 40 Right 40 Left 10 Upper 30 Lower min Resolution 16 bits 32 bits Intel NVIDIA...

Page 43: ...ing Resolution 16 bits 32 bits Intel NVIDIA ATI 800x600p 60Hz 16 9 Y Y Y Y 1024x768p 60Hz 16 9 Y Y Y Y 1280x600 60Hz 16 9 Y Y Y 1280x720 60Hz 16 9 Y Y Y Y 1280x768 60Hz 16 9 Y Y Y Y 1360x768 60Hz 16 9 Y Y Y Y 1366x768 60Hz 16 9 Y Y Y Y Item Specifications Chipset Atheros BU12 Atheros AR3011 Broadcom BCM2070 Broadcom BCM2046 Data throughput 3M TX RX 1000K bits sec 10M TX RX 600K bits sec Protocol 3...

Page 44: ...tipoint operation External USB interface for data Onboard antenna and SMA RF connector Coexistence support Item Specification Vendor and Model Chicony CNFA13021004970LH Lite on 10P2TF103 Suyin HF1316 P80A SS03 Type 1 3M Item Specification Number supported 2 Full x1 Half Mini Card x1 Features 1 mini card slot for WLAN or WLAN WiMax Item Specification Features Packard Bell EasyNote LS11HR LS13HR doe...

Page 45: ...oltage for analog microphone input Programmable 12 24 36dB boost gain for analog microphone input Supports stereo digital microphone input Programmable boost gain and volume control for digital microphone input Built in headphone amplifiers for port C LINE1 and port I HP OUT Headphone amplifier for port I does not require DC blocking capacitors Two jack detection pins each designed to detect up to...

Page 46: ...tection and wake up event in D3 mode Built in a 5V to 4 5V linear regulator with 60dB PSRR to power analog circuitry Item Specification Audio Controller Realtek ALC271X VB3 Audio onboard or optional On board Mono or Stereo Stereo Resolution Support 16 20 24bit PCM Compatibility HD audio Interface Sampling rate Sample rate up to 192Khz resolution VSR Variable Sampling Rate Internal microphone Yes I...

Page 47: ...6 6 Package configuration 3S2P 3S2P Item Specification Vendor Model name SONY AS2010D41 SAMSUNG AS2010D61 Battery Type Li ion Li ion Pack capacity 2200 mAh 2200 mAh Number of battery cell 6 6 Package configuration 3S2P 3S2P Item Specification Vendor Model name PANASONIC AS10D51 Sanyo AS10D3E Battery Type Li ion Li ion Pack capacity 2200 mAh 3000 mAh Number of battery cell 6 9 Package configuration...

Page 48: ...3 2 Location One at the left side and two at the right side Output Current 2 0A for USB port at left side 2 0A for USB port at right side Item Specification USB compliance level USB 3 0 EHCI 2 Number of USB port s 0 1 Location One at the right side Output Current 2 0A for USB port at right side Item Specification Compliance level HDMI1 4a Data throughput Up to 16 7 million colors Number of HDMI po...

Page 49: ...ower Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system Item Specification Chipset Realtek RTS5138 GR Package QFN 24P Maximum supported size SDHC 32G MMC 32G MS 32G XD 2G Features 5 in 1 card reader supporting Secure Digital TM SD MultiMediaCard T...

Page 50: ...acklight Blue color solid On System On Blue color Off System Off Battery state Charging Amber solid on Battery charging with AC Blue color solid On Battery full Amber blinking Battery abnormal stop charge or batter in low power state Discharging Amber and blinking Battery in critical low state Amber color Off Discharging state Legacy Mode Power Management DMA0 Not applicable DMA1 Not applicable DM...

Page 51: ...tel 82852 82855 GM GME Graphic Controller Realtek RTL8139 Family PCI Fast Ethernet Controller IRQ11 Intel USB EHCI controller 24CD Intel USB UHCI controller 24C4 Intel USB UHCI controller 24C7 Intel Pro Wireless 2200BG TI OHCI 1394 host controller TI PCI1410 CardBus controller IRQ12 Synaptics PS 2 Port Touchpad IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel Defa...

Page 52: ...used 060 Keyboard controller 061 Port B 062 063 Unused 064 Keyboard controller 065 06F Unused 070 071 NMI enable RTC 072 07F Unused 080 08F DMA page registers 090 091 Unused 092 Port A 093 09F Unused 0A0 0A1 Interrupt controller no 2 I O Address hex System function shipping configuration 0A2 0BF Unused 0C0 0DF DMA controller no 2 0E0 0EF Unused 0F0 0F1 Coprocessor busy clear reset 0F2 0FF Unused 1...

Page 53: ...r 061 Port B 062 063 Unused 064 Keyboard controller 065 06F Unused 070 071 NMI enable RTC 072 07F Unused 080 08F DMA page registers 090 091 Unused 092 Port A 093 09F Unused 0A0 0A1 Interrupt controller no 2 I O Address hex System function shipping configuration 0A2 0BF Unused 0C0 0DF DMA controller no 2 0E0 0EF Unused 0F0 0F1 Coprocessor busy clear reset 0F2 0FF Unused 100 16F Unused 170 177 Secon...

Page 54: ...used 320 36F Unused 370 377 Secondary diskette drive controller 378 37F Parallel port LPT1 default 380 387 Unused 388 38B FM synthesizer OPL3 38C 3AF Unused 3B0 3BB VGA 3BC 3BF Reserved parallel port no EPP support 3C0 3DF VGA 3E0 3E1 ExpressCard controller in CPU 3E2 3E3 Unused 3E8 3EF Internal modem 3F0 3F7 A diskette controller 3F8 3FF Serial port COM1 default CF8 CFB PCI configuration index re...

Page 55: ...CHAPTER 2 System Utilities ...

Page 56: ...BIOS 2 4 Information 2 4 Main 2 5 Security 2 7 Boot 2 11 Exit 2 12 BIOS Flash Utilities 2 13 DOS Flash Utility 2 14 WinFlash Utility 2 16 Remove HDD BIOS Password Utilities 2 18 Removing BIOS Passwords 2 19 Cleaning BIOS Passwords 2 19 Miscellaneous Tools 2 20 ...

Page 57: ...e parameter to Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility 0 Five menu options are Information Main Security Boot Exit To navigate through the following Menu use the left and right arrow keys Item use the up and down arrow keys Change parameter value press F5 or F6 Exit Press Esc Load default setti...

Page 58: ... Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Genuine Intel R CPU T2300 1 66 MHz ST960821A pm 3LF005DB ST960821A PM 3LF005DB MATSHITADVD V1 00 ATIV008 0501 0 26 00 xxxxxxxxxxxxxxxxxxxx Max 22 Byte xxxxxxxxxxxxxxxxxxxx Max 32 Byte xxxxxxxxxxxxxxxxxxxx Max 16 Byte xxxxxxxxxxxxxxxxxxxx Max 16 Byte xxxxxxxxxxxxxxxxxxxx Max 16 Byte Genuine Intel R CPU T2300 1 66 MHz ST960821A pm 3LF00...

Page 59: ...ting Environment DCE Table 2 1 BIOS Information Continued Parameter Description Item Specific Help Tab Shift Tab or Enter selects field F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit 09 00 00 10 24 2010 xxxx MB x MB Enabled Enabled Disabled Enabled AHCI Mode 09 00 00 10 24 2010 xxxx MB x MB Enabled Enabled Disabled Enabled AHCI Mode S...

Page 60: ...book shows an illustration called the OEM screen during system boot instead of the traditional POST screen that shows the normal diagnostic messages Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Enabled or Disabled D2D Recovery Enables disables D2D Recovery function The function allo...

Page 61: ...er to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters N A Set HDD Password Enter HDD Password N A Item Specific Help Install or Change the password and the length of password must be less than one words F1 ESC Help Exit Select Item Sele...

Page 62: ...er Password parameter to Set NOTE NOTE Password on Boot must be set to Enabled to activate password feature 4 Press F10 to save changes and exit BIOS Setup Utility Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options are all requires the Supervisor password for changes and should be grayed out if the user password ...

Page 63: ...New Password fields Computer will set Supervisor Password parameter to Clear 4 Press F10 to save changes and exit the BIOS Setup Utility Changing a Password 0 1 Use the and keys to highlight Set Supervisor Password and press Enter The Set Supervisor Password dialog box appears Figure 2 6 Set Supervisor Password 2 Type current password in Enter Current Password field and press Enter 3 Type new pass...

Page 64: ...o save changes and exit BIOS Setup Utility If the verification is OK the screen shows as follows Figure 2 8 Setup Notice The password setting is complete after the user presses Enter If the password entered does not match the current password the screen shows the Setup Warning dialog Figure 2 8 Figure 2 9 Setup Warning ...

Page 65: ...tem Specific Help Use or to select a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 2 HDD1 3 USB FDD 4 Network Boot Realtek Boot Agent 5 USB HDD 6 USB CD DVD ROM Boot priority order 1 HDD0 ST960821A 2 3 USB FDD...

Page 66: ...d Setup Default Load default values for all setup item Discard Changes Load previous values all setup items Save Changes Save setup data Item Specific Help Exit System Setup and save your changes to CMOS F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save ...

Page 67: ...overy Disc is not available create one before Flash utility is used NOTE NOTE Do not install memory related drivers XMS EMS DPMI when Flash is used NOTE NOTE Use AC adaptor power supply when running Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Perform the following to run Flash 1 Prepare a bootable USB HDD 2 Copy Flash utilities to bootable U...

Page 68: ...e or to select a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Enter F9 F10 Setup Default Save and Exit Boot priority order 1 2 HDD1 3 USB FDD 4 Network Boot Realtek Boot Agent 5 USB HDD 6 USB CD DVD ROM Boot priority order 1 HDD0 ST960821A 2 3 USB FDD 4 Network Boot 5 US...

Page 69: ...not connected the following message is shown Figure 2 14 Plug in the AC power to continue Figure 2 14 AC Power Warning ease restart the system C P5LM0100 flash Please do not remove the AC power Insyde Flash Utility for InsydeH20 Version 1 3v Initializing File loading 100 Current BIOS Model name NELA0 New BIOS Model name NELA0 Current BIOS version V0 12 New BIOS version V0 12 Updating Block at FFFE...

Page 70: ...utable 3 Click OK to begin the update A progress screen is shown Figure 2 15 Figure 2 15 InsydeFlash InsydeFlash V3 75 00 ID P5WE0 P5WE0 V0 09 B1 _ V0 08 B1 Current BIOS New BIOS Status Version Do not turn off your computer InsydeFlash Windows R BIOS Flash Utility http www insydesw com Erasing and Writing Copyright C 2010 lnsyde Software Corp ...

Page 71: ...System Utilities 2 17 NOTE NOTE If the error message appears Figure 2 16 check the system BIOS ROM file size Figure 2 16 Insyde ...

Page 72: ... is generated for unlocking utilities Make note of this key Figure 2 19 Unlock Password 1 Execute the UnlockHD EXE file to create the unlock code in DOS Mode using the format UnlockHD Encode code with the code noted in the previous step Example UnlockHD 76943488 The command generates a password which can be used for unlocking the HDD Password 46548274 Enter the password from the Step 1 to unlock t...

Page 73: ...to short the RTCRST point Figure 2 21 CMOS Jumper Cleaning BIOS Passwords 0 To clean the User or Supervisor passwords perform the following steps 1 From a DOS prompt execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen Figure 2 22 Clear BIOS Password The on screen message indicates the function success ...

Page 74: ...wp Write Product Name to EEPROM max 16 characters ws Write Serial Number to EEPROM max 22 characters wu Write UUID to EEPROM ignore string wa Write Asset Tag to EEPROM max 32 characters The following examples show the commands and the corresponding output information a Read DMI Information from Memory Input 0 dmitools r Output 0 Manufacturer Type1 Offset04h Packard Bell Product Name Type1 Offset05...

Page 75: ...er DOS mode 1 Use a text editor to open and edit the MAC CFG file Figure 2 23 Figure 2 23 MAC CFG File 2 In DOS mode run MAC BAT to write MAC values to EEPROM Figure 2 24 Table 2 5 MAC cfg Field Names Values Field Name Value Description Title MAC Address byte N A WriteData 001122334455 MAC value StartAddr 7A MAC address WriteLeng 6 MAC value length KeepByte 0 N A MAC CFG Notepad MAC CFG Notepad Ti...

Page 76: ...formation to EEPROM 1 Start computer and press F2 during boot sequence to enter Setup Menu 2 Select Boot menu to modify boot priority order 3 Insert USB HDD and reboot computer 4 Execute MAC bat xxxxxx where xxxxxx is a 6 character MAC address to write the MAC information to EEPROM C MAC mac bat C MAC eeprom w MAC cfg Progress Write Data to EEPROM OK ...

Page 77: ...CHAPTER 3 Machine Maintenance ...

Page 78: ...oval 3 16 RTC Battery Installation 3 16 ODD Module Removal 3 17 ODD Module Installation 3 18 Palmrest Removal 3 19 Palmrest Installation 3 21 Upper Cover Keyboard Removal 3 22 Upper Cover Keyboard Installation 3 24 Power Board Removal 3 26 Power Board Installation 3 26 Bluetooth Module Removal 3 27 Bluetooth Module Installation 3 27 USB Module Removal 3 28 USB Module Installation 3 28 LAN Module R...

Page 79: ...nstallation 3 40 Camera Module Removal 3 41 Camera Module Installation 3 41 LCD Panel Removal 3 42 LCD Panel Installation 3 42 LCD Brackets Removal 3 43 LCD Brackets Installation 3 43 LVDS Cable Removal 3 44 LVDS Cable Installation 3 45 Antennas and Microphone Removal 3 46 Antennas and Microphone Installation 3 46 ...

Page 80: ...3 4 ...

Page 81: ... following procedures may not represent the final product color or configuration Cable paths and positioning may also differ from the actual model During the removal and installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be performed prior to performing maintenance Recommended Equipment ...

Page 82: ...enance on the notebook computer Table 3 1 Main Screw List Screw Quantity Acer Part Number M1 98 3 15 86 RB002 001 M2 5 5 6 86 RB002 002 M2 5 6 Ni 2 86 RB002 003 M2 5 3 Ni 13 86 RB002 004 M2 5 6 27 86 RB002 005 THML_SPRING_SCREW_ASSY 4 86 BRD02 002 M2 3 4 86 RB002 008 M3 3 Ni 8 86 RB002 009 M1 6 3 3 86 BRD02 005 M1 6 2 Ni 4 86 BRD02 004 M2 5 2 86 BRD02 001 ...

Page 83: ...t components need to be removed and installed during servicing Figure 3 1 Maintenance Flow Battery Pack Dummy Card Base Door DIMM Module WLAN Module HDD Module RTC Battery ODD Module Palmrest Module Bluetooth Module Upper Cover USB Module Power Board Mainboard Speakers LAN Module LCD Module LCD Bezel LCD Panel Camera Module Antennas Micro phone LCD Brackets LVDS Cables Thermal Module FAN Module CP...

Page 84: ...e removal and install sequence Observe the order of the sequence to avoid damage to any of the hardware components Perform the following prior to performing any maintenance procedures 1 Remove power from the system and peripherals 2 Remove all cables from system Figure 3 2 AC Adapter 3 Place system on a stable work surface ...

Page 85: ...l to slide and hold battery release latch B to release position Using a tab C flip battery pack A and remove from lower cover Figure 3 3 Battery Pack IMPORTANT Follow local regulations for battery disposal Figure 3 3 Battery Pack Installation 0 1 Align battery pack hinges to lower cover slots and press down to lock A C B ...

Page 86: ...Machine Maintenance Procedures Dummy Card Removal 0 1 Push dummy card A in to release 2 Pull dummy card A Figure 3 4 Dummy Card Dummy Card Installation 0 1 Insert dummy card A Figure 3 4 2 Push in to lock A ...

Page 87: ...sen three 3 captive screws C 2 Using tab B remove door A from lower cover Figure 3 5 Removing the Base Door Base Door Installation 0 1 Insert door flanges into slots D on lower cover Figure 3 5 2 Install and secure door to lower cover with three 3 captive screws 3 Install battery pack A C C C D B ...

Page 88: ...Remove two 2 screws D from module A 2 Use tab on mylar C to lift and remove module A from mainboard connector dock NOTE NOTE Module A is primary HDD module Module B is secondary HDD module Figure 3 6 HDD Module 3 Remove four 4 screws E Figure 3 7 securing module to brackets F C C D D D D A B ...

Page 89: ...le Installation 0 1 Place module A into brackets F 2 Install and secure module to brackets with four 4 screws E Figure 3 7 3 Insert module into bay connecting module to mainboard connector 4 Install and secure four 2 screws D 5 Repeat steps 1 to 4 for secondary module B 6 Install base door ID Size Quantity Screw Type D M2 5 3 Ni 4 E M3 3 Ni 8 E E E E C F F ...

Page 90: ...ing DIMM modules Figure 3 8 DIMM Modules DIMM Module Installation 0 CAUTION If there are 4 DIMM sockets in mainboard follow the DIMM module installation order JDIMM3 JDIMM4 JDIMM1 JDIMM2 Ignoring the order causes dual channel malfunction Refer to Figure 5 2 1 Slide module A into mainboard connector C Figure 3 8 2 Press down on DIMM module A until clips B lock in place 3 Install base door C A B B B...

Page 91: ...or E 5 Remove WLAN module A from mainboard connector Figure 3 9 Removing the WLAN Module NOTE NOTE Main black antenna connector is located nearest battery bay Auxiliary white antenna connector is located nearest HDD module WLAN Module Installation 0 1 Insert module A into mainboard connector E Figure 3 9 2 Install and secure screw D to module 3 Attach antenna cables B main and C auxiliary to WLAN ...

Page 92: ...val 1 Through opening in mainboard connector push battery A to release 2 Lift battery to remove Figure 3 10 RTC Battery NOTE NOTE Follow local regulations for battery disposal RTC Battery Installation 0 1 Place battery A into mainboard connector 2 Press down to secure 3 Install base door A ...

Page 93: ...DD Module Removal 0 Prerequisite Base Door Removal 1 Push bracket G to release module from bay 2 Remove module A Figure 3 11 ODD Module in Lower Cover 3 Remove two 2 screws B from module 4 Remove bracket C Figure 3 12 ODD Module A G B C F ...

Page 94: ... to unlock bezel F from module A 7 Remove bezel F from module Figure 3 13 ODD Module ODD Module Installation 0 1 Connect bezel F to module Refer to Figure 3 12 2 Attach and secure bracket C to module with two 2 screws B 3 Insert module A into module bay Refer to Figure 3 11 4 Install base door ID Size Quantity Screw Type B M1 98 3 2 F G A H ...

Page 95: ...ance Procedures 3 19 Palmrest Removal 0 Prerequisite HDD Module Removal 1 Remove eleven 11 screws A from lower cover Figure 3 14 Lower Cover 2 Place computer keyboard side up Figure 3 15 Palmrest A A A A A A A A A A A ...

Page 96: ...pporting left edge of palmrest pull right edge up above USB ports to separate palmrest and lower cover Continue along top edge and down left side to release palmrest Figure 3 15 and Figure 3 16 Figure 3 16 Palmrest 4 Carefully flip palmrest onto keyboard 5 Disconnect touchpad module FFC cable B from mainboard connector Figure 3 17 Palmrest 6 Remove palmrest B C ...

Page 97: ...B Figure 3 17 2 Connect cable B to mainboard 3 Flip palmrest over and insert flanges into lower cover slots C Figure 3 17 4 Press down on palmrest to secure 5 Place computer on surface lower cover up 6 Install and secure eleven 11 screws A to lower cover Figure 3 14 7 Install HDD module ID Size Quantity Screw Type A M2 5 6 11 ...

Page 98: ...ve four 4 screws B from battery bay Figure 3 18 Lower Cover 3 Place computer on surface face up CAUTION Use caution when removing keyboard Keyboard is attached to mainboard by FPC cable CAUTION Use caution when removing power board Power board is attached to upper cover keyboard and cable is connected to mainboard A A A A A A A A A A A B B B B ...

Page 99: ...te keyboard and lower cover 6 Continue along top edge and down left side to release keyboard Figure 3 19 7 Hold keyboard up in an angle and disconnect FPC cable B Figure 3 20 Figure 3 20 Upper Cover Keyboard 8 Remove upper cover keyboard 9 Remove three 3 screws D from support plate G Figure 3 21 10 Peel back mylar and remove three 3 screws E from support plate G Figure 3 21 C B ...

Page 100: ...er support plate G into place Figure 3 21 3 Slide support plate hinges into upper cover slots 4 Install and secure four 4 screws F to support plate G Cover with mylar 5 Install and secure three 3 screws E to support plate G Cover with mylar 6 Install and secure three 3 screws D to support plate G 7 Hold keyboard in an angle above computer and connect FPC cable B to mainboard Figure 3 20 8 Lower ke...

Page 101: ...Machine Maintenance Procedures 3 25 ID Size Quantity Screw Type A M2 5 6 11 B M1 98 3 4 D M2 5 3 Ni 2 E M1 6 3 3 F M1 6 2 Ni 4 ...

Page 102: ...oard to upper cover 3 Guide FFC cable D through upper cover opening E 4 Remove power saver module B from upper cover 5 Lift board A from upper cover Figure 3 22 Power Board Power Board Installation 0 1 Put board A and module B onto upper cover 2 Install and secure two 2 screws C to board A 3 Install upper cover keyboard ID Size Quantity Screw Type C M2 5 3 Ni 2 A C B D C ...

Page 103: ... Prerequisite Palmrest Removal 1 Disconnect Bluetooth cable B from mainboard 2 Remove module A Figure 3 23 Bluetooth Module Bluetooth Module Installation 0 1 Connect Bluetooth cable B to mainboard connector Figure 3 23 2 Install module A 3 Install upper cover B A ...

Page 104: ...3 24 3 Remove screw C from module A 4 Remove module A from lower cover Figure 3 24 USB Module USB Module Installation 0 1 Install module A on lower cover Figure 3 24 2 Install and secure screw C to lower cover 3 Install and secure 2 screws D to mainboard connector 4 Connect module A 5 Install upper cover ID Size Quantity Screw Type C M2 5 3 Ni 1 D M2 5 2 B D D A C ...

Page 105: ...connector C 3 Remove screw D from module A 4 Remove module A from lower cover Figure 3 25 LAN Module LAN Module Installation 0 1 Install module A on lower cover Figure 3 25 2 Install and secure screw D to module A 3 Connect cable B to mainboard connector C 4 Install adhesive to mainboard connector C 5 Install upper cover keyboard ID Size Quantity Screw Type D M2 5 3 Ni 1 D A B C ...

Page 106: ...s D from right speaker A1 4 Remove two 2 screws D from left speaker A2 5 Remove speakers from lower cover Figure 3 26 Speakers Speakers Installation 0 1 Install speakers into lower cover 2 Install and secure two 2 screws D to right speaker A1 and left speaker A2 Figure 3 26 3 Place cable B into cable guides and connect to mainboard Figure 3 26 4 Install upper cover keyboard ID Size Quantity Screw ...

Page 107: ...or B 3 Disconnect USB FFC cable C from mainboard connector Refer to USB Module Removal 4 Disconnect LAN from mainboard connector D 5 Disconnect microphone cable from mainboard connector E 6 Disconnect LVDS cable from mainboard connector F 7 Disconnect DC IN cable from mainboard connector H 8 Remove screw G from mainboard Figure 3 27 Mainboard Connectors 9 Lift mainboard at slight angle F B D E H G...

Page 108: ...ide of board until edge is flush with lower cover 3 Install and secure screw G to lower cover Figure 3 27 4 Connect Bluetooth cable to mainboard connector A Figure 3 27 5 Connect speaker cable to mainboard connector B Figure 3 27 6 Connect USB FFC cable to mainboard connector C Refer to USB Module Removal 7 Connect LAN to mainboard connector D Figure 3 27 8 Connect microphone cable to mainboard co...

Page 109: ... module cable B from mainboard connector Figure 3 29 2 Loosen two 2 screws C from module A 3 Remove module Figure 3 29 FAN Module FAN Module Installation 0 1 Install module A on mainboard 2 Secure two 2 screws C to module A 3 Connect module cable B to mainboard Figure 3 29 4 Install mainboard A C B C ...

Page 110: ...rmal Module Removal 0 Prerequisite Mainboard Removal 1 Remove four 4 screws B and two 2 screws C from module A Figure 3 30 Figure 3 30 Thermal Module 2 Lift module to remove Figure 3 31 Figure 3 31 Thermal Module 4 1 2 3 5 6 B B B B A C C B ...

Page 111: ...lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply small amount of thermal grease to center of CPU B Figure 3 31 NOTE NOTE Force used during installation of thermal module is sufficient to spread grease over CPU top 3 Align module A to mainboard screw holes 4 Install and secure four 4 screws B in numerical order from 1 to 4 to mainboard Figure 3 3...

Page 112: ... CPU from mainboard socket by rotating captive screw left 180º 2 Lift CPU A from socket Figure 3 32 CPU in Socket CPU Installation 0 1 Align CPU marker B with socket marker C and install CPU in socket Figure 3 32 2 Lock CPU from socket by rotating screw right 180º 3 Install thermal module A B C ...

Page 113: ... Removal 1 Disconnect WLAN antenna cables from WLAN module connectors Figure 3 9 2 Guide antenna cables through lower cover opening B under mainboard Figure 3 33 and Figure 3 34 3 Disconnect DC IN cable C from slot D Figure 3 33 LCD Module Removal Figure 3 34 Lower Cover Opening H H H H D C B F E B ...

Page 114: ...stallation 0 1 Install LCD module and secure four 4 screws H to chassis Figure 3 33 2 Connect LVDS E and microphone cable F Figure 3 33 3 Feed WLAN antenna cables through lower cover opening B under mainboard Figure 3 33 and Figure 3 34 4 Place WLAN antenna cables and microphone cable in cable guides 5 Connect DC IN cable C to slot D by covering microphone cable and WLAN antenna cables Figure 3 33...

Page 115: ...wo 2 screw pads and two 2 screws A Figure 3 36 LCD Panel 2 Starting from bottom edge of bezel pull bezel up and away from panel 3 Work along right side toward top of bezel pulling covers apart 4 Continue along top edge and down left side to remove bezel Figure 3 37 Figure 3 37 LCD Bezel Removal A A ...

Page 116: ...f bezel to LCD cover and press down until there are no gaps between bezel and LCD module CAUTION Make sure the cables do not get caught underneath the bezel 2 Install and secure two 2 screws A and screw pads Figure 3 36 3 Install LCD module ID Size Quantity Screw Type A M2 5 6 Ni 2 ...

Page 117: ...uisite LCD Bezel Removal 1 Disconnect camera cable B 2 Remove camera module A 3 Lift camera from adhesive and remove Figure 3 38 Camera Module Camera Module Installation 0 1 Install camera A on LCD cover 2 Connect camera cable B Figure 3 38 3 Install camera module A B ...

Page 118: ... 1 Remove six 6 screws A from LCD panel 2 Remove panel from LCD cover Figure 3 39 LCD Panel Removal LCD Panel Installation 0 1 Install LCD panel onto LCD cover 2 Install and secure six 6 screws A to panel Figure 3 39 3 Install LCD bezel ID Size Quantity Screw Type A M2 5 5 6 A A A A A A ...

Page 119: ... Removal 1 Remove six 6 screws A from left and right LCD panel bracket B Figure 3 40 LCD Brackets LCD Brackets Installation 0 1 Attach LCD panel brackets to LCD panel 2 Install and secure six 6 screws A 3 Install LCD panel ID Size Quantity Screw Type A M1 98 3 8 B B A A A A A A A A ...

Page 120: ...emoval 0 Prerequisite LCD Panel Removal 1 Lift LVDS cable A from adhesive on LCD panel Figure 3 41 LVDS Cable 2 Gently peel back mylar B from connector Figure 3 42 3 Disconnect LVDS cable from LCD panel connector and remove Figure 3 42 LVDS Cable A B ...

Page 121: ...chine Maintenance Procedures 3 45 LVDS Cable Installation 0 1 Connect cable to LCD panel 2 Seal connectors with mylar B Figure 3 42 3 Place cable onto LCD panel as shown in Figure 3 41 4 Install LCD panel ...

Page 122: ...crophone cable A as required Black main antenna B as required White auxiliary antenna C as required Figure 3 43 Antennas and Microphone Antennas and Microphone Installation 0 1 Install Microphone cable A as required Black main antenna B as required White auxiliary antenna C as required 2 Secure with foil as required 3 Install LCD panel A B C ...

Page 123: ...CHAPTER 4 Troubleshooting ...

Page 124: ...ailure 4 8 Touchpad Failure 4 9 Internal Speaker Failure 4 10 Microphone Failure 4 12 USB Failure 4 13 WLAN Failure 4 14 Bluetooth Failure 4 15 Card Reader Failure 4 16 Thermal Unit Failure 4 17 Other Functions Failure 4 18 Intermittent Problems 4 18 Undetermined Problems 4 18 Post Codes 4 19 POST Code Range 4 19 ...

Page 125: ...errors and invalid system responses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verified symptom to determine the solution 4 If the Issue is still not resolved Refer to Online Support Information Table 4 1 Common P...

Page 126: ...er and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit refer to Thermal Unit Failure and fan airways are free of obstructions 5 Remove all external and non essential hardware connected to the computer that are not necessary to boot the computer to the failure point 6 Remove any recently...

Page 127: ...roduct pages for specific model procedures 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If no power refer to Power On Issues 3 Drain stored power by removing the power cable and battery Hold the power button for 10 seconds START Power On No Power On Issues Replace Ext DDR RAM module No No Fasten Screw Replace M B Check connection No L...

Page 128: ...hat the computer is not running on battery alone as this may reduce display brightness 2 Adjust the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced Refer to Disassembly Process 3 Check the display resolution is correctly configured Minimize or clo...

Page 129: ...ing 4 7 LCD Failure 0 If the LCD fails perform the following Figure 4 3 LCD Failure Start Check LCD module Swap LCD cable LCD panel OK NG Check MB LCD connector and cable Reassemble Re plug LCD cable OK NG Swap M B ...

Page 130: ... Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following Figure 4 4 Keyboard Failure No No START Keyboard FPC well connected Connect it well Keyboard OK Replace keyboard Replace M B ...

Page 131: ...Touchpad Failure 0 If the Touchpad fails perform the following Figure 4 5 Touchpad Failure Start OK NG OK NG Check M B T P FFC Re assemble the T P FFC to M B Check TouchPad Swap Reassemble the T P board or T P FFC Swap M B ...

Page 132: ...clamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the taskbar Drag the slider to 50 Confirm that the volume is not muted Click Mixer to verify that other audio applicati...

Page 133: ...ear by default 7 Select Speakers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue remains repeat step 9 selecting an earlier time and date 11 Reinstall the Operating System 12 If the issue is still not r...

Page 134: ...k on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware a Select the microphone and click Configure b Select Set up microphone c Select the microphone type from the list and click Next d Follow the on screen prompts to complete the test 7 If the Issue is still ...

Page 135: ...ting 4 13 USB Failure 0 If the USB fails perform the following Figure 4 8 USB Failure Start Check USB B to M B cable Re assemble the USB B cable to M B OK NG Check USB B OK Swap USB B and USB cable OK NG Swap M B ...

Page 136: ...LAN Failure 0 If the WLAN fails perform the following Figure 4 9 WLAN Failure 6WDUW ʳʳ ʳ ʳ L0D ʳ ʳ ˠ ʳ ʳ ʳ ʳˠ ˡ ˀ ʳ ʳ ʳ ʳ ʳ ˠ ˢ ˡ ʳ ʳ ˢ ʳ ˠ ʳ ʳ ʳ ʳ ˢ ˢ ˡ ˡ ʳ ˢ ʳ ʳ ˢ 6WDUW ʳ ʳ ˠ ʳ ˡ ˀ ˢ ˡ ʳ ʳ ˢ ˢ ʳ ˠ ʳ ʳ ʳ ʳ ˢ ˢ ˢ ˢ ˡ ˡ ˡ ˢ ...

Page 137: ...he Bluetooth fails perform the following Figure 4 10 Bluetooth Failure Start Check BT cable well connect Check BT cable Check BT Check BT Switch Swap M B NG Re assemble BT Cable OK NG Swap BT cable OK Swap BT Swap logic lower OK OK NG NG ok ok ok ...

Page 138: ...roubleshooting Card Reader Failure 0 If the Card Reader fails perform the following Figure 4 11 Card Reader Failure START Check connection No No Replace M B Check the IO B SWAPthe IO B Check the IO B Assemble ...

Page 139: ...0 If the Thermal Unit fails perform the following Figure 4 12 Thermal Unit Failure START Fan power wire well connected Check Connect No Fan OK No Replace thermal module No Seat it well No Replace CPU Replace M B CPU heatsink well seated CPU OK ...

Page 140: ...ntify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is opera...

Page 141: ... 0xE1 0xE4 PostBDS 0xF9 0xFE InsydeH2ODDT Reserve 0xD0 0xD7 OEM Reserve 0xE8 0xEB Reserved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Table 4 3 SEC Phase POST Code Table Functionality Name Include PostCode h Phase Post Code Description SEC_SYSTEM_POWER_ON SEC 01 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 02 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 03 Setup Cache as RAM...

Page 142: ...ion PEI_PCIE_TRAINING PEI 77 PCIE Training PEI_TPM_INIT PEI 78 TPM Initialization PEI_SMBUS_INIT PEI 79 SMBUS Early Initialization PEI_PROGRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial f...

Page 143: ...AL_GPIO_INIT DXE 43 South bridge Serial GPIO initialization DXE_SMMACCESS DXE 44 Setup SMM ACCE SS service DXE_NB_INIT DXE 45 North bridge Middle initializaiton DXE_SIO_INIT DXE 46 Super I O DXE initialization DXE_LEGACY_REGION DXE 47 Setup Legacy Region service DXE_SB_INIT DXE 48 South Bridge Middle initialization DXE_IDENTIFY_FLASH_DEVICE DXE 49 Identify Flash device DXE_FTW_INIT DXE 4A Fault To...

Page 144: ...vice DXE_SB_IOTRAP_INIT DXE 5D Setup SB IOTRAP Service DXE_SUBCLASS_DRIVER DXE 5E Build AMT Table DXE_PPM_INIT DXE 5F PPM Initialization DXE_HECIDRV_INIT DXE 60 HECIDRV Initialization 3rd party relate functions Platform dependence Table 4 6 BDS Phase POST Code Table Functionality Name Include PostCode h Phase Post Code Description BDS_ENTER_BDS BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Inst...

Page 145: ...ROLLER BDS 20 SIO controller initialization BDS_START_ISA_BUS BDS 21 ISA BUS driver initialization BDS_START_ISA_FDD BDS 22 Floppy device initialization BDS_START_ISA_SEIRAL BDS 23 Serial device initialization BDS_START_IDE_BUS BDS 24 IDE device initialization BDS_START_AHCI_BUS BDS 25 AHCI device initialization BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_OPTION BDS 2...

Page 146: ...35 Fast Recovery Start Flash 3rd party relate functions Platform dependence Table 4 7 PostBDS POST Code Table Functionality Name Include PostCode h Phase Post Codes Description POST_BDS_NO_BOOT_DEVICE POST_BDS F9 No Boot Device POST_BDS_START_IMAGE POST_BDS FB UEFI Boot Start Image POST_BDS_ENTER_INTI9 POST_BDS FD Legacy 16 boot entry POST_BDS_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Table ...

Page 147: ...RESTORE_ACPI_CALLBACK PEI C9 Start to restore system configuration in SMM S3_AFTER_RESTORE_ACPI_CALLBACK PEI CA Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR PEI CB Back to OS Table 4 9 ACPI Functions POST Code Table Functionality Name Include PostCode h Phase Post Code Description ASL_ENTER_S1 ASL 51 Prepare to enter S1 ASL_ENTER_S3 ASL 53 Prepare to enter S3 ASL_ENTER_...

Page 148: ...call ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI disable function complete Table 4 11 InsydeH2ODDT Debugger POST Code Table Functionality Name Include PostCode h Post Code Description Used by Insyde debugger 0x0D Waiting for device connect Used by Insyde debugger 0xD0 Waiting for device connect Used by Insyde debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found...

Page 149: ...CHAPTER 5 Jumper and Connector Locations ...

Page 150: ...5 2 Clearing Password Check and BIOS Recovery 5 5 Clearing Password Check 5 5 Clear CMOS Jumper 5 6 BIOS Recovery by Crisis Disk 5 7 ...

Page 151: ...tor JLAN1 Connect to LAN board JHP1 Connect to External Headphone JTP1 Connect to Touch pad FFC Acer and eMachines only JMIC1 Connect to External Microphone JTP2 Connect to Touch pad FFC Packard Bell and Gateway only JUSB2 USB2 0 Connector JUSB3 Connect to 3 0 USB board FPC JHDMI1 HDMI Connector JUSB1 Connect to 2 0 USB board FFC JLED1 Connect to Power B FFC Acer and eMachines only JBT1 Connect to...

Page 152: ...e JFAN1 Connect to FAN JDIMM4 DDR3 socket Quad Code JHDD2 Connect to Main HDD JMINI1 Connect to WLAN JCPU1 CPU socket PJP1 DC IN jack JBATT1 RTC Battery socket JDIMM1 DDR3 socket Dual Code JHDD1 Connect to Second HDD JDIMM2 DDR3 socket Dual Code JMINI2 Connect to WLAN U37 PCH JODD1 Connect to ODD U30 VGA Table 5 1 Mainboard Top Item Description Item Description JHDD2 U30 VGA JCPU1 U37 PCH JDIMM2 J...

Page 153: ...d or User Password for a security reason BIOS will ask the password during systems POST or when systems enter to BIOS Setup menu However once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Remove power from the system 2 Remove HDD AC and Battery 3 Disconnect the RTC Battery 4 Locate the RTCRST jumper 5 Use an electric cond...

Page 154: ...5 6 Jumper and Connector Locations Clear CMOS Jumper 0 Figure 5 3 CMOS Jumper Figure 5 4 CMOS Jumper Table 5 3 CMOS Jumper Item Description RTCRST Clear CMOS Jumper ...

Page 155: ...ecovery from USB Storage 0 NOTE NOTE Prior to performing the recovery prepare a Crisis USB key The Crisis USB key is created by executing the Crisis Disk program in another system with Windows 7 OS To Create a Crisis USB key perform the following 1 Format the USB storage disk using the Fast Format option 2 Save KBC and BIOS into one file The command to do so is copy b KBC ROM BIOS FD P5WE0x64 fd F...

Page 156: ...5 8 Jumper and Connector Locations ...

Page 157: ...CHAPTER 6 FRU List ...

Page 158: ...6 2 Exploded Diagrams 6 4 FRU List 6 6 Screw List 6 20 ...

Page 159: ... regional web or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap ...

Page 160: ...Main Assembly Exploded Diagram No Description Acer Part No No Description Acer Part No 1 Keyboard KB I170G 292 5 Speakers 23 RB002 003 2 Upper Cover 60 BRD02 001 6 USB Board 55 RB002 002 3 Mainboard MB RB002 001 7 LAN Board 55 RB002 005 4 Thermal Module 60 RB002 013 8 Lower Cover 60 BRD02 003 1 2 3 4 5 6 7 8 ...

Page 161: ...d Diagram Table 6 2 LED Assembly Exploded Diagram No Description Acer Part No No Description Acer Part No 1 LED Bezel 60 BRD02 007 4 LED Brackets 33 BRD02 002 2 LED Panel LK 17305 002 5 LED Cover 60 BRD02 006 3 Camera 57 RB002 001 6 LVDS Cable 50 RB002 008 1 2 3 4 5 6 ...

Page 162: ... 5x11 Blue PA 1900 34AR LV5 LED LF AP 09003 021 Adapter HIPRO 90W 19V 1 7x5 5x11 Blue HP A0904A3 B1LF LV5 LED LF AP 0900A 005 Adapter DELTA 120W DE 19V 1 7x5 5x11 Green ADP 120ZB BBGB LV5 OBL LED LF AP 12001 009 Adapter LITE ON 120W DE 19V 1 7x5 5x11 Green PA 1121 04AC LV5 OBL LED LF AP 12003 003 BATTERY Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON new IC BQ8055 BT 00603 124 Ba...

Page 163: ...FC CABLE 55 RB002 003 FPC BOARD FOR USB 3 0 55 RB002 004 LAN BOARD 55 RB002 005 Foxconn Wireless LAN Atheros HB95BG HM T77H121 10 NI 23600 077 Foxconn Wireless LAN Atheros HB97 2x2 BGN HM NI 23600 072 Liteon Wireless LAN Atheros HB97 2x2 BGN HM WN6603A NI 23600 073 Foxconn Wireless LAN Broadcom 43225 2x2 BGN HM T77H103 00 NI 23600 066 Liteon Wireless LAN Broadcom 43225 2x2 BGN NI 23600 081 Liteon ...

Page 164: ...3 PIN 27 TAVV5 007 POWER CORD DENMARK 3 PIN 27 TAVV5 008 POWER CORD JP 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOREA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN 27 APV02 001 CASE COVER BRACKET ASSEMBLY UPPER CASE BLACK 60 BRD02 001 UPPER CASE WHITE 60 BTF02 ...

Page 165: ... ODD BD COMBO MODULE 6M BRD02 001 ODD BRACKET 33 RB002 003 ODD BEZEL BD 42 BRD02 001 ODD PANASONIC BD COMBO 12 7mm Tray DL 4X UJ141AL LF W O bezel SATA Windows 7 KO 00407 004 ODD PIONEER BD COMBO 12 7mm Tray DL 4X BDC TD03RS LF W O bezel 1 01 SATA Windows 7 KO 00405 006 ODD HLDS BD COMBO 12 7mm Tray DL 4X CT21N LF W O bezel 1 00 SATA HF Windows 7 KO 0040D 004 Table 6 3 FRU List Continued CATEGORY ...

Page 166: ... ODD BD RW MODULE 6M BRD02 002 ODD BRACKET 33 RB002 003 ODD BEZEL BD 42 BRD02 001 ODD PANASONIC BD RW 12 7mm Tray DL 4X UJ240A LF W O bezel SATA HF Windows 7 KU 00407 015 ODD MODULE ODD SUPER MULTI DRIVE MODULE 6M BRD02 003 ODD BRACKET 33 RB002 003 ODD BEZEL SM 42 BRD02 002 Table 6 3 FRU List Continued CATEGORY Acer Description Acer Part No ...

Page 167: ...S 9HH132 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 KH 25001 019 HDD TOSHIBA 2 5 5400rpm 250GB MK2565GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 25004 005 HDD HGST 2 5 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 25007 016 HDD WD 2 5 5400rpm 250GB WD2500BPVT 22ZEST0 ML320S AF 4K drive SATA 8MB LF F W 01 01A01 4K drive KH 25008 029 HDD SEA...

Page 168: ...B LF HF F W 01 01A01 KH 50008 021 HDD TOSHIBA 2 5 5400rpm 640GB MK6465GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 64004 001 HDD WD 2 5 5400rpm 640GB WD6400BPVT 22HXZT1 ML375M SATA 8MB LF F W 01 01A01 KH 64008 005 HDD WD 2 5 5400rpm 750GB WD7500BPVT 22HXZT1 ML375M 4K drive SATA 8MB LF F W 01 01A01 KH 75008 009 HDD TOSHIBA 2 5 5400rpm 750GB MK7559GSXP 375G P Capricorn BS 4K drive SATA 8MB LF H...

Page 169: ...M BLACK PB 6M BRD02 004 ANTENNA WLAN MAIN 50 RB002 006 ANTENNA WLAN AUX 50 RB002 007 LCD CABLE 50 RB002 008 LCD COVER IMR PB BLACK 60 BRD02 006 LCD BEZEL PB BLACK 60 BRD02 007 LCD BRACKET R L 33 BRD02 002 CAMERA 1 3M 57 RB002 001 Table 6 3 FRU List Continued CATEGORY Acer Description Acer Part No ...

Page 170: ...308 002 LED LCD CMO 17 3 WXGA Glare N173O6 L02 LF 220nit 8ms 600 1 LK 1730D 001 LCD ASSY LED LCD MODULE 17 3 WXGA Glare W ANTENNA 2 CCD 1 3M RED PB 6M BTE02 001 ANTENNA WLAN MAIN 50 RB002 006 ANTENNA WLAN AUX 50 RB002 007 LCD CABLE 50 RB002 008 LCD COVER IMR PB RED 60 BTE02 002 LCD BEZEL PB BLACK 60 BRD02 007 Table 6 3 FRU List Continued CATEGORY Acer Description Acer Part No ...

Page 171: ...e LP173WD1 TLA3 LF 220nit 8ms 600 1 LK 17308 002 LED LCD CMO 17 3 WXGA Glare N173O6 L02 LF 220nit 8ms 600 1 LK 1730D 001 LCD ASSY LED LCD MODULE 17 3 WXGA Glare W ANTENNA 2 CCD 1 3M WHITE PB 6M BTF02 001 ANTENNA WLAN MAIN 50 RB002 006 ANTENNA WLAN AUX 50 RB002 007 LCD CABLE 50 RB002 008 LCD COVER IMR PB WHITE 60 BTF02 003 Table 6 3 FRU List Continued CATEGORY Acer Description Acer Part No ...

Page 172: ... LK 1730D 001 MAINBOARD Mainboard AS7750 Intel LF UMA MB RB002 001 Mainboard ENLS11HR Intel HM65 V1 0 LF with all connectors 2 HDD connectors Seymour 512 MB BRW02 001 Mainboard AS7750G LF DC WHISTLER_PRO 1GB DDR3 2 DIMM MB RCZ02 001 Mainboard 7750G Intel LF QC WHISTLER_PRO 1GB 2 Dimm MB RCY02 001 Mainboard AS7750G LF DC WHISTLER_PRO 2GBDDR3 2 Dimm MB RCW02 001 Mainboard ENLS11HR Intel HM65 V1 0 LF...

Page 173: ...O DIMM DDRIII 1333 1GB M471B2873FHS CH9 LF 128 8 46nm KN 1GB0B 035 Memory KINGSTON SO DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128 8 0 065um KN 1GB07 004 Memory UNIFOSA SO DIMM DDRIII 1333 1GB GU672203EP0200 LF 128 8 0 065um KN 1GB0H 017 Memory ELPIDA SO DIMM DDRIII 1333 2GB EBJ21UE8BFU0 DJ F LF 128 8 0 065um KN 2GB09 009 Memory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5673FH0 CH9 LF 128 8 46nm KN 2...

Page 174: ...W O FAN 60 RB002 013 THERMAL MODULE DUAL 15 25W W O FAN 60 RCZ02 001 THERMAL MODULE QUAD 35W W O FAN 60 RB102 001 THERMAL MODULE QUAD 15 25W W O FAN 60 RCY02 001 SPEAKER MIC SET 23 RB002 002 SPEAKER L R 23 RB002 003 Table 6 3 FRU List Continued CATEGORY Acer Description Acer Part No ...

Page 175: ... Field Replaceable Unit List 6 19 MISCELLANEOUS HDD MYLAR 47 RB002 001 LCD SCREW PAD BLACK 47 BRD02 001 LCD SCREW PAD WHITE 47 BTF02 001 Table 6 3 FRU List Continued CATEGORY Acer Description Acer Part No ...

Page 176: ... RB002 002 SCREW 2 5D 6L K 5 5D NI NL 86 RB002 003 SCREW 2 5D 3 0L K 5 3D NI NL 86 RB002 004 SCREW M2 5X6 NL 86 RB002 005 SCREW 2 5D 3 2L K 6D NI 86 RB002 007 SCREW 2D 3L K 8D ZK NL 86 RB002 008 SCREW 3 0D 3 0L K 4 9D NI 86 RB002 009 SCREW 2D 5L K 4 6D ZK 86 BRD02 001 THML_SPRING_SCREW_ASSY 86 BRD02 002 SCREW TTPP 2 1 6D 2L K 4 5D 0 5TNI 86 BRD02 004 SCREW T TPP 2 1 6D 3L K 4 5D BNI 86 BRD02 005 ...

Page 177: ...CHAPTER 7 Model Definition and Configuration ...

Page 178: ...7 2 Packard Bell EasyNote LS11HR LS13HR 7 3 ...

Page 179: ...B_GN_1 3HD_G Ek_FR51 EASYNOTE_LS11HR 002FR ENLS11HR 23 14G1TMnkk EMEA Czech LX BRW02 003 ENLS11HR 2314G1TMnkk W7HP64BSCZ2 SEYMOUR_XT512Ckk_3V3UJ 2 2G 500_L 500_L BT 6L2 2 5R C B_GN_1 3HD_GEk_SK11 EASYNOTE_LS11 HR 353CZ ENLS11HR 23 14G1TMnkk EMEA France LX BRW02 002 ENLS11HR 2314G1TMnkk W7HP64BSFR1 SEYMOUR_XT512Ckk_3V3UJ 2 2G 500_L 500_L 6L2 2 5R CB_G N_1 3HD_GEk_FR51 EASYNOTE_LS11HR 003FR ENLS11HR...

Page 180: ... 2 2G 500_L BT 6L2 2 5R CB_GN_ 1 3HD_GEk_RU41 EASYNOTE_LS11 HR 550RU ENLS11HR 24 14G50Mnkk EMEA Russia LX BRX02 005 ENLS11HR 2414G50Mnkk W7HP64RUBSRU2 WHISTLER_PRO1GBCkk_3V3UJ 2 2G 500_L BT 6L2 2 5R CB_GN_ 1 3HD_GEk_RU41 EASYNOTE_LS11 HR 510RU ENLS11HR 24 14G50Mnkk EMEA CHE LX BRX02 008 ENLS11HR 2414G50Mnkk W7HP64BSCH1 WHISTLER_PRO1GBCkk_3V3UJ 2 2G 500_L 6L2 2 5R CB_GN_1 3 HD_GEk_IT41 EASYNOTE_LS1...

Page 181: ... ENLS11HR 26 34G50Mnkk EMEA Germany LX BST02 009 ENLS11HR 2634G50Mnkk W7HP64BSDE1 WHISTLER_PRO1GBCkkQ_3V3UJ 2 2G 500_L 6L2 2 5R CB_GN_1 3 HD_GEk_DE41 EASYNOTE LS11HR 180GE ENLS11HR 26 34G50Mnkk EMEA CHE LX BST02 007 ENLS11HR 2634G50Mnkk W7HP64BSCH1 WHISTLER_PRO1GBCkkQ_3V3UJ 2 2G 500_L 6L2 2 5R CB_GN_1 3 HD_GEk_IT41 EASYNOTE_LS11 HR 735CH ENLS11HR 26 34G64Mnkk EMEA Germany LX BST02 002 ENLS11HR 263...

Page 182: ...nkk EMEA Germany LX BSU02 002 ENLS11HR 2636G00Wnkk W7HP64BSDE1 WHISTLER_PRO2GBCkkQ_3V3UJ 2G 4G 0 BT 6L2 2 5R CB_GN_1 3 HD_Power DVD 10_GEk_DE41 EASYNOTE LS11HR 102GE ENLS11HR 26 36G1TMnkk EMEA Germany LX BSU02 003 ENLS11HR 2636G1TMnkk W7HP64BSDE1 WHISTLER_PRO2GBCkkQ_3V3UJ 2G 4G 500_L 500_L BT 6L2 2 5R CB_GN_1 3HD_GEk_DE41 EASYNOTE LS11HR 101GE ENLS11HR 26 38G00Bnkk EMEA Nordic LX BSU02 001 ENLS11H...

Page 183: ...T 6L2 2 5R C B_GN_1 3HD_Power DVD 10_GEk_RU41 EASYNOTE_LS11 HR 822RU ENLS11HR 26 38G64Mnkk EMEA CHE LX BSU02 006 ENLS11HR 2638G64Mnkk W7HP64BSCH1 WHISTLER_PRO2GBCkkQ_3V3UJ 2 4G 640 6L2 2 5R CB_GN_1 3HD _GEk_IT41 EASYNOTE_LS11 HR 738CH Table 7 2 Model Definition Model RO Country Acer Part No Description ENLS13HR 2416 G50Mnrr EMEA Germany LX BTN02 001 ENLS13HR 2416G50Mnrr W7HP64BSDE1 WHISTLER_PRO2GB...

Page 184: ...64Mnkk CHE LX BRD02 002 ENLS11HR_UMACkk_3UJ Ci32310M ENLS11HR 241 4G50Mnkk Germany LX BRX02 002 ENLS11HR_WHISTLER_PR O1GBCkk_3V3UJ Ci52410M ENLS11HR 241 4G50Mnkk Russia LX BRW02 005 ENLS11HR_SEYMOUR_XT 512Ckk_3V3UJ Ci52410M ENLS11HR 241 4G50Mnkk Russia LX BRX02 005 ENLS11HR_WHISTLER_PR O1GBCkk_3V3UJ Ci52410M ENLS11HR 241 4G50Mnkk CHE LX BRX02 008 ENLS11HR_WHISTLER_PR O1GBCkk_3V3UJ Ci52410M ENLS11H...

Page 185: ...BSU02 003 ENLS11HR_WHISTLER_PR O2GBCkkQ_3V3UJ Ci72630QM ENLS11HR 263 8G00Bnkk Nordic LX BSU02 001 ENLS11HR_WHISTLER_PR O2GBCkkQ_3V3UJ Ci72630QM ENLS11HR 263 8G1 5TMnkk Russia LX BST02 006 ENLS11HR_WHISTLER_PR O1GBCkkQ_3V3UJ Ci72630QM ENLS11HR 263 8G1TMnkk Czech LX BST02 008 ENLS11HR_WHISTLER_PR O1GBCkkQ_3V3UJ Ci72630QM ENLS11HR 263 8G1TMnkk Russia LX BSU02 004 ENLS11HR_WHISTLER_PR O2GBCkkQ_3V3UJ C...

Page 186: ...LX BRD02 002 ENLS11HR_UMACkk_3 UJ NLED17 3WXGA G ENLS11HR 2 414G50Mnkk Germany LX BRX02 002 ENLS11HR_WHISTLER _PRO1GBCkk_3V3UJ NLED17 3WXGA G ENLS11HR 2 414G50Mnkk Russia LX BRW02 005 ENLS11HR_SEYMOUR _XT512Ckk_3V3UJ NLED17 3WXGA G ENLS11HR 2 414G50Mnkk Russia LX BRX02 005 ENLS11HR_WHISTLER _PRO1GBCkk_3V3UJ NLED17 3WXGA G ENLS11HR 2 414G50Mnkk CHE LX BRX02 008 ENLS11HR_WHISTLER _PRO1GBCkk_3V3UJ NL...

Page 187: ...003 ENLS11HR_WHISTLER _PRO2GBCkkQ_3V3UJ NLED17 3WXGA G ENLS11HR 2 638G00Bnkk Nordic LX BSU02 001 ENLS11HR_WHISTLER _PRO2GBCkkQ_3V3UJ NLED17 3WXGA G ENLS11HR 2 638G1 5TMnk k Russia LX BST02 006 ENLS11HR_WHISTLER _PRO1GBCkkQ_3V3UJ NLED17 3WXGA G ENLS11HR 2 638G1TMnkk Czech LX BST02 008 ENLS11HR_WHISTLER _PRO1GBCkkQ_3V3UJ NLED17 3WXGA G ENLS11HR 2 638G1TMnkk Russia LX BSU02 004 ENLS11HR_WHISTLER _PRO...

Page 188: ...CHE LX BRD02 002 ENLS11HR_UMACkk_3UJ UMA ENLS11HR 24 14G50Mnkk Germany LX BRX02 002 ENLS11HR_WHISTLER_ PRO1GBCkk_3V3UJ WHISTLER_PRO ENLS11HR 24 14G50Mnkk Russia LX BRW02 005 ENLS11HR_SEYMOUR_X T512Ckk_3V3UJ SEYMOUR_XT ENLS11HR 24 14G50Mnkk Russia LX BRX02 005 ENLS11HR_WHISTLER_ PRO1GBCkk_3V3UJ WHISTLER_PRO ENLS11HR 24 14G50Mnkk CHE LX BRX02 008 ENLS11HR_WHISTLER_ PRO1GBCkk_3V3UJ WHISTLER_PRO ENLS1...

Page 189: ... ENLS11HR_WHISTLER_ PRO2GBCkkQ_3V3UJ WHISTLER_PRO ENLS11HR 26 38G00Bnkk Nordic LX BSU02 001 ENLS11HR_WHISTLER_ PRO2GBCkkQ_3V3UJ WHISTLER_PRO ENLS11HR 26 38G1 5TMnkk Russia LX BST02 006 ENLS11HR_WHISTLER_ PRO1GBCkkQ_3V3UJ WHISTLER_PRO ENLS11HR 26 38G1TMnkk Czech LX BST02 008 ENLS11HR_WHISTLER_ PRO1GBCkkQ_3V3UJ WHISTLER_PRO ENLS11HR 26 38G1TMnkk Russia LX BSU02 004 ENLS11HR_WHISTLER_ PRO2GBCkkQ_3V3U...

Page 190: ...HR_UMACkk _3UJ N A ENLS11HR 23 14G50Mnkk Russia LX BRX02 004 ENLS11HR_WHISTL ER_PRO1GBCkk_3V 3UJ 1G DDR3 64 16 8 ENLS11HR 23 14G64Mnkk CHE LX BRD02 002 ENLS11HR_UMACkk _3UJ N A ENLS11HR 24 14G50Mnkk Germany LX BRX02 002 ENLS11HR_WHISTL ER_PRO1GBCkk_3V 3UJ 1G DDR3 64 16 8 ENLS11HR 24 14G50Mnkk Russia LX BRW02 005 ENLS11HR_SEYMOU R_XT512Ckk_3V3UJ 512M DDR3 64 16 4 ENLS11HR 24 14G50Mnkk Russia LX BRX...

Page 191: ...kk Russia LX BST02 005 ENLS11HR_WHISTL ER_PRO1GBCkkQ_3 V3UJ 1G DDR3 64 16 8 ENLS11HR 26 36G00Bnkk Germany LX BST02 003 ENLS11HR_WHISTL ER_PRO1GBCkkQ_3 V3UJ 1G DDR3 64 16 8 ENLS11HR 26 36G00Mnkk Russia LX BST02 004 ENLS11HR_WHISTL ER_PRO1GBCkkQ_3 V3UJ 1G DDR3 64 16 8 ENLS11HR 26 36G00Wnkk Germany LX BSU02 002 ENLS11HR_WHISTL ER_PRO2GBCkkQ_3 V3UJ 2G DDR3 128 16 8 ENLS11HR 26 36G1TMnkk Germany LX BSU...

Page 192: ...3V3UJ 1G DDR3 64 16 8 Table 7 11 Model Definition Model Country Acer Part No BOM Name Memory 1 Memory 2 ENLS11H R 2313G5 0Mnkk Russia LX BRW02 004 ENLS11HR_SEYM OUR_XT512Ckk_3 V3UJ SO2GBIII10 SO1GBIII10 ENLS11H R 2314G0 0Mnkk France LX BRX02 003 ENLS11HR_WHIST LER_PRO1GBCkk_ 3V3UJ SO2GBIII10 SO2GBIII10 ENLS11H R 2314G1 TMnkk Czech LX BRW02 003 ENLS11HR_SEYM OUR_XT512Ckk_3 V3UJ SO2GBIII10 SO2GBIII1...

Page 193: ...02 002 ENLS11HR_WHIST LER_PRO2GBCkk_ 3V3UJ SO2GBIII10 SO2GBIII10 ENLS11H R 2416G0 0Bnkk Germany LX BRX02 001 ENLS11HR_WHIST LER_PRO1GBCkk_ 3V3UJ SO2GBIII10 SO4GBIII10 ENLS11H R 2416G1 TMnkk Czech LX BRX02 006 ENLS11HR_WHIST LER_PRO1GBCkk_ 3V3UJ SO4GBIII10 SO2GBIII10 ENLS11H R 2416G5 0Mnkk Russia LX BSM02 001 ENLS11HR_WHIST LER_PRO2GBCkk_ 3V3UJ SO4GBIII10 SO2GBIII10 ENLS11H R 2416G6 4Mnkk CHE LX BR...

Page 194: ...ermany LX BSU02 003 ENLS11HR_WHIST LER_PRO2GBCkk Q_3V3UJ SO2GBIII10 SO4GBIII10 ENLS11H R 2638G0 0Bnkk Nordic LX BSU02 001 ENLS11HR_WHIST LER_PRO2GBCkk Q_3V3UJ SO4GBIII10 SO4GBIII10 ENLS11H R 2638G1 5TMnkk Russia LX BST02 006 ENLS11HR_WHIST LER_PRO1GBCkk Q_3V3UJ SO4GBIII10 SO4GBIII10 ENLS11H R 2638G1 TMnkk Czech LX BST02 008 ENLS11HR_WHIST LER_PRO1GBCkk Q_3V3UJ SO4GBIII10 SO4GBIII10 ENLS11H R 2638G...

Page 195: ...WHIS TLER_PRO1GBC kk_3V3UJ N750GB5 4KS N A ENLS11HR 23 14G1TMnkk Czech LX BRW02 003 ENLS11HR_SEY MOUR_XT512Ckk _3V3UJ N500GB5 4KS N500GB5 4KS ENLS11HR 23 14G1TMnkk France LX BRW02 002 ENLS11HR_SEY MOUR_XT512Ckk _3V3UJ N500GB5 4KS N500GB5 4KS ENLS11HR 23 14G32Mnkk France LX BRW02 001 ENLS11HR_SEY MOUR_XT512Ckk _3V3UJ N320GB5 4KS N A ENLS11HR 23 14G50Mnkk France LX BRD02 001 ENLS11HR_UMA Ckk_3UJ N50...

Page 196: ...k CHE LX BRX02 007 ENLS11HR_WHIS TLER_PRO1GBC kk_3V3UJ N640GB5 4KS N A ENLS11HR 26 34G50Mnkk Germany LX BST02 009 ENLS11HR_WHIS TLER_PRO1GBC kkQ_3V3UJ N500GB5 4KS N A ENLS11HR 26 34G50Mnkk CHE LX BST02 007 ENLS11HR_WHIS TLER_PRO1GBC kkQ_3V3UJ N500GB5 4KS N A ENLS11HR 26 34G64Mnkk Germany LX BST02 002 ENLS11HR_WHIS TLER_PRO1GBC kkQ_3V3UJ N640GB5 4KS N A ENLS11HR 26 34G64Mnkk Holland LX BST02 001 EN...

Page 197: ...S TLER_PRO1GBC kkQ_3V3UJ N500GB5 4KS N500GB5 4KS ENLS11HR 26 38G1TMnkk Russia LX BSU02 004 ENLS11HR_WHIS TLER_PRO2GBC kkQ_3V3UJ N500GB5 4KS N500GB5 4KS ENLS11HR 26 38G1TWikk Russia LX BSU02 005 ENLS11HR_WHIS TLER_PRO2GBC kkQ_3V3UJ N500GB5 4KS N500GB5 4KS ENLS11HR 26 38G64Mnkk CHE LX BSU02 006 ENLS11HR_WHIS TLER_PRO2GBC kkQ_3V3UJ N640GB5 4KS N A Table 7 14 Model Definition Model Country Acer Part N...

Page 198: ...x2 BGN ENLS11HR 24 14G50Mnkk Germany LX BRX02 002 ENLS11HR_WHISTLER_P RO1GBCkk_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 24 14G50Mnkk Russia LX BRW02 005 ENLS11HR_SEYMOUR_X T512Ckk_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 24 14G50Mnkk Russia LX BRX02 005 ENLS11HR_WHISTLER_P RO1GBCkk_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 24 14G50Mnkk CHE LX BRX02 008 ENLS11HR_WHISTLER_P RO1GBCkk_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 24 14G64Mnkk...

Page 199: ... ENLS11HR 26 38G00Bnkk Nordic LX BSU02 001 ENLS11HR_WHISTLER_P RO2GBCkkQ_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 26 38G1 5TMnkk Russia LX BST02 006 ENLS11HR_WHISTLER_P RO1GBCkkQ_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 26 38G1TMnkk Czech LX BST02 008 ENLS11HR_WHISTLER_P RO1GBCkkQ_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 26 38G1TMnkk Russia LX BSU02 004 ENLS11HR_WHISTLER_P RO2GBCkkQ_3V3UJ 3rd WiFi 2x2 BGN ENLS11HR 26 38G1TW...

Page 200: ... ENLS11HR_UMACkk_3UJ N ENLS11HR 241 4G50Mnkk Germany LX BRX02 002 ENLS11HR_WHISTLER_PRO1 GBCkk_3V3UJ N ENLS11HR 241 4G50Mnkk Russia LX BRW02 005 ENLS11HR_SEYMOUR_XT512 Ckk_3V3UJ BT 3 0 ENLS11HR 241 4G50Mnkk Russia LX BRX02 005 ENLS11HR_WHISTLER_PRO1 GBCkk_3V3UJ BT 3 0 ENLS11HR 241 4G50Mnkk CHE LX BRX02 008 ENLS11HR_WHISTLER_PRO1 GBCkk_3V3UJ N ENLS11HR 241 4G64Mnkk Germany LX BSM02 002 ENLS11HR_WHI...

Page 201: ...J BT 3 0 ENLS11HR 263 8G00Bnkk Nordic LX BSU02 001 ENLS11HR_WHISTLER_PRO2 GBCkkQ_3V3UJ BT 3 0 ENLS11HR 263 8G1 5TMnkk Russia LX BST02 006 ENLS11HR_WHISTLER_PRO1 GBCkkQ_3V3UJ BT 3 0 ENLS11HR 263 8G1TMnkk Czech LX BST02 008 ENLS11HR_WHISTLER_PRO1 GBCkkQ_3V3UJ BT 3 0 ENLS11HR 263 8G1TMnkk Russia LX BSU02 004 ENLS11HR_WHISTLER_PRO2 GBCkkQ_3V3UJ BT 3 0 ENLS11HR 263 8G1TWikk Russia LX BSU02 005 ENLS11HR...

Page 202: ...7 26 Model Definition and Configuration ...

Page 203: ...CHAPTER 8 Test Compatible Components ...

Page 204: ...8 2 Microsoft Windows 7 Environment Test 8 4 ...

Page 205: ... its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Packard Bell EasyNote LS11HR LS13HR Compatibility Test Report released by the Acer Mobile System Testing Department ...

Page 206: ...9001 031 60002015 HIPRO 90W Adapter HIPRO 90W 19V 1 7x5 5x11 Blue HP A0904A3 B1LF LV5 LED LF AP 0900A 005 60016453 CHICONY POWER 65W Adapter Chicony Power 65W 19V 1 7x5 5x11 Yellow CPA09 A065N1 LV5 low profile LF AP 0650A 017 Audio Codec 10004786 REALTEK ALC271X_VB3 Realtek ALC271X_VB3 LZ 21000 085 Battery 10001063 SONY 6CELL2 2 Battery SONY AS10D Li Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID AS1...

Page 207: ...M HD Suyin 1 3M HD SY_6A1 TSV _SP AM 21400 091 Card Reader PLM00014 ODM 5 in 1 Build in 5 in 1 Build in MS MS Pro SD SC XD CR 21500 013 CPU 10001067 INTEL Ci32310M CPU Intel Core i3 i3 2310M PGA 2 1G 35W 2 4 KC 23101 DMP 10001067 INTEL Ci52410M CPU Intel Core i5 i5 2410M PGA 2 3G 35W 2 4 KC 24101 DMP 10001067 INTEL Ci52520M CPU Intel Core i5 i5 2520M PGA 2 5G 35W 2 4 KC 25201 DMP 10001067 INTEL Ci...

Page 208: ...icorn BS 4K drive SATA 8MB LF HF F W GN003J KH 75004 001 60001994 WD N320GB5 4KS_4K HDD WD 2 5 5400rpm 320GB WD3200BPVT 22ZEST0 ML320S 4K drive SATA 8MB LF F W 01 01A01 KH 32008 022 60001994 WD N500GB5 4KS_4K HDD WD 2 5 5400rpm 500GB WD5000BPVT 22HXZT1 ML37 5_AF 4K drive SATA 8MB LF HF F W 01 01A01 KH 50008 021 60001994 WD N640GB5 4KS_4K HDD WD 2 5 5400rpm 640GB WD6400BPVT 22HXZT1 ML375M SATA 8MB ...

Page 209: ...GB MK5065GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 50004 002 60001922 TOSHIBA DIGI N640GB5 4KS HDD TOSHIBA 2 5 5400rpm 640GB MK6465GSX Capricorn BS 320G P SATA 8MB LF F W GJ002J KH 64004 001 60001922 TOSHIBA DIGI N750GB5 4KS_4K HDD TOSHIBA 2 5 5400rpm 750GB MK7559GSXP 375G P Capricorn BS 4K drive SATA 8MB LF HF F W GN003J KH 75004 001 60001994 WD N640GB5 4KS_4K HDD WD 2 5 5400rpm 640GB WD6...

Page 210: ...d GATEWAY GF7T_G11W GF7T Internal 17 Standard White NONE Y2011 Gateway_PB_Legend Texture KB I170G 349 LAN 10017383 Atheros AR8151L Atheros AR8151L NI 22400 048 LCD 10001038 CMO NLED17 3WXGA G LED LCD CMO 17 3 WXGA Glare N173O6 L02 LF 220nit 8ms 600 1 LK 1730D 001 60003089 LG NLED17 3WXGA G LED LCD LPL 17 3 WXGA Glare LP173WD1 TLA3 LF 220nit 8ms 600 1 LK 17308 002 60003316 AUO NLED17 3WXGA G LED LC...

Page 211: ...KN 1GB07 004 60024207 KINGSTON SO2GBIII13 Memory KINGSTON SO DIMM DDRIII 1333 2GB ACR256X64D3S1333C9 LF 128 8 0 065um KN 2GB07 004 Modem 10001023 LITE ON External USB Lite LSI modem External USB Lite LSI modem LC MOD00 001 NB Chipset 10001067 INTEL HM65 NB Chipset Intel CS BD82HM65 Huron River KI G6501 001 ODD 10001070 PHILIPS NSM8XS ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A5SH LF HF W O ...

Page 212: ... R5 2 LF W O bezel SATA with Renesas solution PCC LD HF Windows 7 KU 0080D 055 Palmrest Cover 60014273 NISSHA Black IMR SJV3457P Palmrest Cover Black IMR SJV3457P LZ 21000 099 60014273 NISSHA Blue IMR SJV3457P Palmrest Cover Blue IMR SJV3457P LZ 21000 100 60014273 NISSHA Red IMR SJV3457P Palmrest Cover Red IMR SJV3457P LZ 21000 101 60014273 NISSHA White IMR SJV3457P Palmrest Cover White IMR SJV345...

Page 213: ...2C LF HF VR 2GB0G 001 60002215 SAMSUNG VR1GbIII9 VRAM SAMSUNG Graphic DDRIII 900 1Gb K4W1G1646G BC11 LF 64 16 35nm VR 1GB0B 008 9999995 ONE TIME VENDOR N N no VRAM KI 23300 014 WiFi Antenna 10000105 WNC PIFA PIFA LZ 23500 006 10000105 WNC PIFA 3x3 WNC WiFi WiMAX antenna 3x3 LZ 23500 010 Wireless LAN 10001023 LITE ON 3rd WiFi 2x2 BGN Liteon Wireless LAN Realtek 8192SE BGN WN6603LH 2x2 BGN NI 23600 ...

Page 214: ...8 12 Test Compatible Components ...

Page 215: ...CHAPTER 9 Online Support Information ...

Page 216: ...9 2 Introduction 9 3 ...

Page 217: ...ormation section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed informat...

Page 218: ...9 4 Online Support Information ...

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