Orban OPTIMOD 6300, Operating Manual

Page: 206 / 255

5-6
TROUBLESHOOTING ORBAN MODEL 6300

Passcode Format : The passcode is case-sensitive. When entering it into Win-
dows’ Dial-up Connection dialog box, it must be typed exactly as it was origi-
nally entered into the Security screen.
Troubleshooting Connections

If you get an error message such as “the specified port is not connected” or
“There is no answer”…
You may have the wrong interface type set on your 6300. Navigate to S
ETUP
>
N
ETWORK
& R
EMOTE
> PC C
ONNEC
and check the interface setting.
If you are connecting via Direct Serial Connection or modem, review the Proper-
ties you have set on that connection. Double-check to ensure that you have set
Windows parameters as described in
Appendix: Setting Up Serial Communica-
tions on page 2- 47.

If your Direct Connect does not work:
A) Check to make sure that the cables are connected properly.
B) Check that you are using a null modem cable.
C) Ensure that the null modem cable is connected to the 6300’s serial connector.

If your Modem Connect does not work:
A) Ensure that the modem cables and phone lines are connected properly.
B) Check that you have entered the correct phone number for connection.
C) Check that you have entered the passcode correctly on the 6300, and the
passcode has also been entered correctly on your PC.
D) Ensure that you enabled the correct PC modem port settings.
E) Ensure that the external modem attached to your 6300 is set to A
UTO
A
NSWER
.
F) Make sure that the only “Allowed Network Protocol” is TCP/IP. “NetBUI” and
“IPX / SPX Compatible” must
not be checked.

If you cannot connect to your computer through a crossover Ethernet cable:
You must set your Windows networking to provide a static IP address for
your computer because your Optimod does not contain a DHCP server.
You Cannot Access the Internet After
Making a Direct or Modem Connection to the 6300:
If you are connected to the 6300 via modem or direct connect, you cannot access
any other TCP/IP connection . The PPP connection becomes the default protocol
and the default gateway defaults to the 6300 unit’s IP address. This means that
all existing network connections point to the 6300 unit. To correct this: