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Alarm

Alarm ID

Alarm Severity

Cause(s)

Log Message

PHY1 Removed

65553

MAJOR

NIU S1Px was
removed

Physical interface
card 1 has been
removed

PHY1 Inserted

65554

MAJOR

NIU S1Px was
inserted

None

Link and SDP Alarms

Link alarms are generated when a network cable is plugged into or unplugged from a
configured network interface. For each possible network interface, an alarm exists that
indicates whether the link goes up or down.

The following tables list detailed information about the Acme Packet 4600 NIU
link alarms, including their ID assignments, severities, causes, log messages, and
messages printed in the graphic display window.

Media Ethernet Link Alarms

The following table lists the NIU GbE and 10GbE interface link up/link down alarms.

Alarm Name

Alarm ID

Alarm
Severity

Cause(s)

Example Log
Message

Graphic
Display
Message

LINK UP
ALARM
GIGPORT

131073

MAJOR

1GbE S0P0
link up

Slot 0 port 0
UP

X LINK
ALARMS
(where X is
number of
alarming links)

LINK DOWN
ALARM
GIGPORT

131074

MINOR

1GbE S0P0
link down

Slot 0 port 0
DOWN

X LINK
ALARMS

LINK UP
ALARM
GIGPORT

131075

MAJOR

1GbE S0P1
link up

Slot 0 port 1
UP

X LINK
ALARMS

LINK DOWN
ALARM
GIGPORT

131076

MINOR

1GbE S0P1
link down

Slot 0 port 1
DOWN

X LINK
ALARMS

LINK UP
ALARM
GIGPORT

131077

MINOR

1GbE S0P2
link up

Slot 0 port 2
UP

X LINK
ALARMS

LINK DOWN
ALARM
GIGPORT

131078

MINOR

1GbE S0P2
link down

Slot 0 port 2
DOWN

X LINK
ALARMS

LINK UP
ALARM
GIGPORT

131079

MINOR

1GbE S0P3
link up

Slot 0 port 3
UP

X LINK
ALARMS

LINK DOWN
ALARM
GIGPORT

131080

MINOR

1GbE S0P3
link down

Slot 0 port 3
DOWN

X LINK
ALARMS

LINK UP
ALARM
GIGPORT

131081

MINOR

10GbE S0P4
link up

Slot 0 port 4
UP

X LINK
ALARMS

Chapter 6

Alarms

6-37

Summary of Contents for Acme Packet 4600

Page 1: ...Acme Packet 4600 Hardware Installation and Maintenance Guide F36952 04 February 2021...

Page 2: ...cumentation and or iii other Oracle data is subject to the rights and limitations specified in the license contained in the applicable contract The terms governing the U S Government s use of Oracle c...

Page 3: ...ttery Warning 1 2 ESD Safety 1 3 Precautions 1 3 2 Component Overview Chassis 2 1 Mounting Hardware 2 1 Equipment Rack Installation Hardware 2 1 System Processor 2 3 Processor Module CPU 2 3 System Co...

Page 4: ...Nodes 3 6 4 System Installation Shipped Parts 4 1 Installation Tools and Parts 4 1 Recommended Tools and Parts 4 1 Pre Installation Guidelines 4 2 Environmental Guidelines 4 2 Power Guidelines 4 2 Mo...

Page 5: ...opper Cabling Procedure 4 19 SFP Optical Cabling Procedure 4 19 Fiber Optic Cable Handling 4 19 Copper Transceivers 4 21 Cabling for HA Deployments 4 21 Rear Panel Cabling 4 21 Dual Rear Interface Sup...

Page 6: ...Mount Configurations 6 21 Removing Hardware in Front Mount Configurations 6 21 Opening the Chassis 6 21 Removing and Replacing the Solid State Drive 6 23 Identifying the Solid State Drive 6 23 Replac...

Page 7: ...hysical Dimensions 7 1 DC Power Supply Physical Dimensions 7 2 Fan Module Specifications 7 2 Electrical Specifications 7 2 Power Supply Input Circuit Fuse Requirements 7 2 Alarm Port Dry Contact Curre...

Page 8: ...an introduction and overview of the main components of the Acme Packet 4600 System The Acme Packet 4600 System Hardware Installation Guide describes Component overview Graphic display and its usage S...

Page 9: ...rch 2015 Added a section on the installation of transceivers on the signalling and media ports Corrected ambiguities concerning the speeds of the signalling and media ports April 2015 Entered notes po...

Page 10: ...orms Safety and Compliance Guide General Safety Precautions To ensure general safety follow the safety precautions listed in this section Fan Module To avoid overheating the system do not block the ai...

Page 11: ...ies Use grounded AC power cords that are plugged into grounded electrical outlets Never use extension cords to power a Acme Packet 4600 Ensure that the installation facilities have proper grounding sy...

Page 12: ...4600 System is properly grounded If you are grounding your Acme Packet 4600 System to an electrically conductive grounded rack check to see whether or not the rack is painted Paint can hinder proper g...

Page 13: ...is that slides into another rail that is attached to the inner posts on both sides of the equipment rack This two piece mounting system simplifies chassis installation and removal When installing the...

Page 14: ...y inserting the chassis slide rails into the tracks of the slide rails already mounted on the equipment rack When the locking clip pin on the chassis slide rail meets the hole in the rack slide rail t...

Page 15: ...a close up of the front control panel Reset Pushbutton Pressing the front panel reset pushbutton will perform a hard reset of the Acme Packet 4600 immediately rebooting the Acme Packet 4600 After the...

Page 16: ...e Acme Packet 4600 cool by blowing air through the front panel and exhausting heated air through the rear of the chassis The intake fans are hot pluggable and are covered by a particle filter that pre...

Page 17: ...0 powers down While the system is in standby mode the power supply remains active and the fans inside of the power supply run as necessary The fans in the front of the chassis do not run This convenie...

Page 18: ...g the initial connection to the Acme Packet 4600 System Accessing and using all functionality available via the ACLI Performing in lab system maintenance Console Port Pin out The Acme Packet 4600 cons...

Page 19: ...latform and attempt to properly lock the NIU to the chassis Then apply power to the chassis If the H S LED is no longer lit proceed with normal operations off when the PWR LED is on this indicates tha...

Page 20: ...ical Catastrophic condition has occurred e g the system is overheating Alarm Port Pin out The alarm port has pins for ground as well as each alarm level minor major and critical Pin Number Signal Name...

Page 21: ...00 Activity LED The activity LED is located at the top right side of the network management Ethernet port The activity LED illuminates green when an Ethernet connection has either transmit or receive...

Page 22: ...LC fiber connector using either single mode or multimode cable SFP SFP Transceivers This section describes the small form factor transceivers used for the signaling and media interfaces SFP SFP Inform...

Page 23: ...able for each transceiver The fiber optic cables only ship from Oracle if you order them Cable Information Three different fiber optic cables used on the Acme Packet 4600 media cards include Multi mod...

Page 24: ...00 The power supplies are user replaceable hot swappable components When servicing your power components make sure to read the Acme Packet 4600 Service Manual Each power supply is accessed from the re...

Page 25: ...et 4600 starts up with only one power supply it will not generate an alarm AC Power The auto sensing AC power supply is rated at 110 240 VAC 50 60 Hz and is supplied with an IEC connector The handle o...

Page 26: ...Green Yellow GND GND Black 48 V RTN Grounding Terminals The grounding terminals are used to attach the Acme Packet 4600 chassis to a local earth ground The terminals are located to the left of Power...

Page 27: ...d environmental conditions Fan speed regulation is an automated process that requires no user intervention You can monitor the status of the fan speed from the Environment menu of the graphic display...

Page 28: ...s a special purpose Button Description Up Scrolls up through the previous menu or display items one line at a time Down Scrolls down through the next menu or display items one line at a time Enter Sel...

Page 29: ...alarm you must execute the ACLI clear alarm command or resolve the cause of the alarm Graphic Display Menus The Acme Packet 4600 System graphic display lets you access the five display menus for quick...

Page 30: ...ss the Up or Down button to scroll to the INTERFACE selection 3 Press the Enter button 4 Press the Up or Down button to scroll through the list of configured physical interfaces 5 Press the Enter butt...

Page 31: ...Acme Packet 4600 software version and creation date Software ACME OS 7 2 0 03 01 2014 Screen 2 Current time of day uptime memory utilization Time 18 33 21 UPTIME 10 10 23 20 MEMORY 65 Screen 3 Syslog...

Page 32: ...ackets received number of SNMP traps sent out SNMP PKTs in 20 TRAPs out 10 To use the ACTIVITY menu in the graphic display 1 From the top menu of the graphic display press the Enter button 2 Press the...

Page 33: ...ting conditions or to the alarm display during an alarm condition Graphic Display Output for HA Nodes The information included in this section only applies to high availability Acme Packet 4600 System...

Page 34: ...tandby State Displays The following example shows the output in the graphic display window of a standby Acme Packet 4600 NET NET SESSION DIRECTOR S Active State Displays Acme Packet 4600 Systems in th...

Page 35: ...Acme Packet 4600 chassis Accessory Kit Console adapter AC or DC power cords one per power supply Grounding cable with lug Slide Rail Mounting Kit Installation Tools and Parts The following tools and p...

Page 36: ...e for each of the Acme Packet 4600 two power supplies The Acme Packet 4600 may only be powered by AC or DC circuits at one time mixed power configurations are unsupported Never use extension cords whe...

Page 37: ...cations or server equipment rack The Acme Packet 4600 standard mounting hardware is used for installation in a 4 post 19 cabinet style equipment rack Mounting hardware for a 23 equipment rack is avail...

Page 38: ...the following Front mounting flanges 2 for use with mounting slide rails used to secure the chassis into the rack Slide rail assembly 2 as shipped with the chassis slide rail inserted into the equipme...

Page 39: ...acket 4600 chassis Once the slide rails are installed on the equipment rack and chassis the chassis can be slid into place by aligning the installed chassis slide rails along the guides on the equipme...

Page 40: ...mes that the tapped hole size is 10 32 If alternate tapped holes are used the customer must supply the proper screws To install the slide rails to the front of a tapped hole equipment rack 1 Locate th...

Page 41: ...8 screw through the flange and into the tapped hole and screw them into place 7 Repeat Steps 2 and 6 for the other test equipment slide rail Installing Slide Rails into a Square Hole Rack This sectio...

Page 42: ...the nut bar behind the front rack rail 5 Using a 2 Phillips head screwdriver tighten the screws to secure the slide rail to the equipment rack Do not completely torque the screws leave a small amount...

Page 43: ...Position the chassis flange s spring loaded thumbscrew toward the front panel of the system 3 Insert 2 x 10 32 x 5 16 flat head screws into the flange and chassis and using a 2 Phillips screwdriver t...

Page 44: ...ket 4600 into the correct position to prepare to be installed into the equipment rack 2 Line up the chassis slide rails in back of the chassis with the guides in front of the equipment rack slide rail...

Page 45: ...chassis flange with the three tapped holes found along the center of the side of the Acme Packet 4600 chassis The three screw holes of the chassis flange will only align in one direction 3 Using a Ph...

Page 46: ...e it with a functioning one Ground and Power Cable Installation The Acme Packet 4600 must be properly grounded to ensure efficient system performance Grounding your Acme Packet 4600 chassis is an extr...

Page 47: ...for the connection of building steel water pipes cable racks vertical and horizontal equalizer conductors bonding conductors and electrical metallic raceways within a building when they are bonded tog...

Page 48: ...emoving the system from an equipment rack AC Power Cord Installation This section explains you how to install an AC power cord Note Use a 15 Amp fused circuit for each AC power supply Note This equipm...

Page 49: ...Acme Packet 4600 reverse the previous steps in this procedure 8 Set the System Power switch to the On position to provide power to the Acme Packet 4600 The Acme Packet 4600 will start to boot DC Power...

Page 50: ...n this procedure 8 Set the System Power switch to the On position to provide power to the Acme Packet 4600 The Acme Packet 4600 will start to boot Cabling the Acme Packet 4600 System After mounting th...

Page 51: ...Acme Packet 4600 ships with a console adapter that allows you to connect a standard DB 9 serial port to the Acme Packet 4600 s RJ45 console port Only one console port on the Acme Packet 4600 can be u...

Page 52: ...000 Mbps speeds Keep Ethernet cables separated from power cables by at least 60mm where possible and never run them in the same channel of a trunking system without segregation To connect Ethernet cab...

Page 53: ...perly 3 Route the cable away from the Acme Packet 4600 Make sure that the Ethernet cables are not stretched tightly or subjected to extreme stress 4 Repeat Steps 1 through 3 for each additional Ethern...

Page 54: ...nd P4 10GbE or P0 P1 P2 and P3 1GbE 2 Slide the optical transceiver into the socket on the NIU 3 Press on the face of the optical transceiver to seat it in the socket 4 Flip the bale clasp latch back...

Page 55: ...ach additional fiber optic cable you connect to your Acme Packet 4600 Cabling for HA Deployments The information and instructions in this section explain how to cable an HA node HA Cabling Category 5...

Page 56: ...ort 1 Insert one end of an Ethernet cable into Mgmt1 on the rear panel of Acme Packet 4600 A The release tab on the RJ45 jack clicks into place when you insert it properly 2 Insert the other end of th...

Page 57: ...ameter Setting Baud Rate 115 200 bps Date Bits 8 Parity No Stop Bit 1 Flow Control None Your terminal application and serial port MUST be capable of operating at 115 2 Kbps for creating a console sess...

Page 58: ...few seconds of each other If the second power supply is on long enough after the first an alarm is generated 3 The graphic display on the front control panel begins to display information when the sy...

Page 59: ...assword 3 Enter the Superuser password and press return The system prompt will end with a pound sign instead of a closed angle bracket to let you know are in Superuser mode Password ACMEPACKET 4 You c...

Page 60: ...command When set to offline this command lets calls in progress continue uninterrupted but no new calls are admitted After all call processing has stopped you can power off your Acme Packet 4600 Shutt...

Page 61: ...Packet 4600 Refer to the Maintenance and Troubleshooting Guide for a full explanation of this procedure The save config command is used to save the configuration in the example below For a full expla...

Page 62: ...a last resort To reset the Acme Packet 4600 Insert a rigid paperclip sized tool into the small hole on the front of the chassis beneath the graphic display The system immediately resets and begins its...

Page 63: ...state you can continue with the appropriate procedures to replace a part If you need to perform maintenance on the active Acme Packet 4600 you need to manually force the two Acme Packet 4600s to switc...

Page 64: ...ess Enter at the ACLI prompt NETNETSBC1 display current cfg version Current configuration version is 5 NETNETSBC1 NETNETSBC2 display current cfg version Current configuration version is 5 NETNETSBC2 N...

Page 65: ...rpd force 5 Wait for the other Acme Packet 4600 to transition to the standby state Confirm that it is in the standby state by typing show health and pressing Enter at the ACLI prompt NETNETSBC2 show h...

Page 66: ...uipment 1 Set the System Power switch to the Stby position to cut off power to the Acme Packet 4600 2 Remove the two power cords from the power supplies in the rear of the system There are no on off s...

Page 67: ...e Acme Packet 4600 chassis Note After physically unplugging a power supply disconnect it from the power source before you remove or install it in the chassis The power supply is a user replaceable com...

Page 68: ...s 4 Continue pulling the power supply towards you until it is completely out of the chassis 5 Move the power supply to an ESD safe location Note NEVER power up a power supply before it is installed in...

Page 69: ...The following procedure describes how to remove an NIU Note Make sure you are properly grounded with an ESD strap before removing the NIU NIU Removal To remove an NIU 1 If the target Acme Packet 4600...

Page 70: ...sing unit 7 Remove the loosened NIU out of the Acme Packet 4600 by holding and pulling on each side of the NIU s front panel 8 Place the NIU in an antistatic bag while it remains outside of the Acme P...

Page 71: ...d as the NIU is inserted into the chassis 7 Fold both ejection levers inward toward the card to complete the NIU connection to the motherboard Pushing the ejection levers inward draws the physical int...

Page 72: ...upport for further assistance Replacing the SSM3 Module The SSM3 module that provides TLS security functionality to the Acme Packet 4600 is installed on the NIU PCB as shown below There is a single co...

Page 73: ...ard Wear an ESD wrist strap or take similar equivalent actions to prevent static damage to the NIU card or other ESD sensitive components Note the location of the SSM3 module connector on the NIU card...

Page 74: ...ng the SSM3 module or available with the new SSM3 module 1 Grasp the SSM3 module along either side of the connector between your thumb and index finger and join the module connector to the NIU connect...

Page 75: ...d circuit board in slots 0 through 11 Note Never remove the heatsink from the transcoder DSP modules There are slots for installing the transcoder DSP modules in two locations on the PCB two groups th...

Page 76: ...n ESD safe location Note Before handling a Acme Packet 4600 NIU card follow the proper ESD grounding procedures Failure to do so could damage the NIU card and its components Required Parts The followi...

Page 77: ...on an ESD safe antistatic surface Installing the Transcoder DSP Module The following procedure describes how to install the transcoder DSP module onto the NIU PCB Prerequisites Place the new transcode...

Page 78: ...State Drive 1 Phillips head screwdriver 2 Phillips head screwdriver ESD wrist strap Cable labels Pre removal Perform the following logical and physical preparations before you remove the Solid State...

Page 79: ...ve the ground cable Put the kep nuts in a safe place Removing the Chassis The Acme Packet 4600 is heavy and personal injury can result while removing and installing the chassis in an equipment rack To...

Page 80: ...rack ears must be removed before you can open the chassis To remove front mount equipment rack hardware 1 Remove the left chassis slide by using a 2 Phillips head screwdriver 2 Remove the left rack e...

Page 81: ...screws 1 Unscrew the four countersunk screws on each side of the Acme Packet 4600 that hold the chassis cover to the chassis 2 Set these screws aside 3 Unscrew the seven countersunk screws on the top...

Page 82: ...Acme Packet 4600 is open replacement is straightforward The Solid State Drive SSD attaches electrically to the Acme Packet 4600 motherboard by a standard 2 5 SATA connector In addition it is secured t...

Page 83: ...he motherboard Replacing the Solid State Drive 1 Exchange the current SSD for the replacement then re attach the SSD to the SATA cable The connector is keyed so make sure the gap in the connector is l...

Page 84: ...is rear 2 Screw the eight countersunk screws into the top of the Acme Packet 4600 to secure the chassis cover to the chassis The following is an image of the top of the chassis without any screws 3 Co...

Page 85: ...gnostic Executive Version 1 10 Creation date Nov 25 2014 11 08 02 Board Level Diagnostics Date Time TUE NOV 25 14 56 01 2014 diag_proc Formatting the SSD After installing the Solid State Drive you mus...

Page 86: ...wer before removing the malfunctioning fan to replace at a later time When removing and replacing a fan remember to first ground yourself using appropriate ESD grounding equipment such as a wrist or h...

Page 87: ...1 Carefully align the pins on the back of the fan with the holes in the chassis midplane and install the fan into the slot 2 Using a small bladed screwdriver tighten the two captive screws to hold th...

Page 88: ...e requires that you remove the module itself If you are not shutting down the Acme Packet 4600 this procedure must be performed quickly or else the system may overheat and cause packet processing to s...

Page 89: ...efully in place behind the front bezel Note Only the removable fan bezel has vent holes that require cleaning Note To prevent damage to the painted finish do not use any solvents or liquids to clean t...

Page 90: ...le the Acme Packet 4600 is powered on Leave the NIU installed in the Acme Packet 4600 as you extract the optical transceiver To obtain a replacement optical transceiver contact customer support Note T...

Page 91: ...r To install an optical transceiver 1 Slide the replacement optical transceiver into the socket on the NIU 2 Press on the face of the optical transceiver to seat it in the socket 3 Flip the bale clasp...

Page 92: ...g failures or unexpected events are imminent e g an LOS Critical Catastrophic condition has occurred e g the system is overheating The Acme Packet 4600 polls its hardware components to ensure they are...

Page 93: ...larm ID Alarm Severity Causes Example Log Message Graphic Display Window Message FAN STOPPED 65537 CRITICAL any fan speed is 50 Or speed of two or more fans is 50 and 75 MAJOR speed of two or more fan...

Page 94: ...LURE 65540 MINOR Power supply A has failed Back Power Supply A has failed X HW ALARMS where X is the number of hardware alarms PLD POWER A UP 65541 MINOR Power supply A is now present and functioning...

Page 95: ...or alarm Voltage 5V has emergency alarm the system should shut down X HW ALARMS where X is the number of hardware alarms PLD VOLTAGE ALARM CPU Host Voltage 65547 MINOR EMERGENCY A PLD exceeds a predet...

Page 96: ...larms Alarm Name Alarm ID Alarm Severity Cause s Example Log Message Graphic Display Message LINK UP ALARM GIGPORT 131073 MAJOR 1GbE S0P0 link up Slot 0 port 0 UP X LINK ALARMS where X is number of al...

Page 97: ...0 link up Port 0 UP X LINK ALARMS LINK UP ALARM VXINTF 131078 MINOR Mgmt1 link up Port 1 UP X LINK ALARMS LINK UP ALARM VXINTF 131079 MINOR Mgmt2 link up Port 2 UP X LINK ALARMS LINK DOWN ALARM VXINTF...

Page 98: ...FP REMOVED GIGPORT 2 65572 CRITICAL S0P2 SFP Removed Slot 0 Port 2 SFP Removed X HW ALARMS where X is the number of hardware alarms SFP INSERTED GIGPORT 2 65573 CRITICAL S0P2 SFP Inserted Slot 0 Port...

Page 99: ...of hardware alarms SFP REMOVED 10GIGPORT 5 65578 CRITICAL S0P5 SFP Removed Slot 0 Port 5 SFP Removed X HW ALARMS where X is the number of hardware alarms SFP INSERTED 10GIGPORT 5 65579 CRITICAL S0P5...

Page 100: ...ations This table lists the physical dimensions and weight of the Acme Packet 4600 chassis Specification Description Height 1 72 4 37 cm 1U Width 17 10 43 43 cm mounting ear width 19 43 18 cm Depth 20...

Page 101: ...0 Specification Description Number of Fans 5 Total Maximum Airflow 100 CFM Electrical Specifications Refer to the following tables for information regarding the electrical specifications of the Acme P...

Page 102: ...Connector Specifications Refer to the following table for information about the connector specifications for the Acme Packet 4600 Specification Description AC Connector Port The IEC lead connector por...

Page 103: ...ons of the optical transceivers for the Acme Packet 4600 Specification Single Mode SX Fiber Module Multi Mode LX Fiber Module Wavelength 1310 nm 850 nm Laser Type VCSEL VCSEL Fiber type Transmission D...

Page 104: ...t functions like a combination of RAM and a hard disk drive FQME Flow Quality Measurement Engine is responsible for monitoring measuring and maintaining statistics e g latency jitter flow stoppage flo...

Page 105: ...ork traffic over various technologies RAM Random Access Memory is a type of computer memory that can be accessed randomly RAM is the same as main memory RS 232 Recommended Standard 232 is a standard i...

Page 106: ...e connected to a single physical segment of a wire but behave as if they are connected to the physically diverse LANs VAC Volts Alternating Current VDC Volts Direct Current VCCI Voluntary Control Coun...

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