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Procedure for lodging a complaint:
1)
Submit the warranty certificate with a document attesting to the payment of the product either in person, by post or fax.
2)
Report the exact address or telephone and indicate the circumstances in which the defect occurred.
3)
The service engineer will let the user know of the method of dealing with the complaint:
a)
sending the complaint part for replacement
b)
in the event the procedure under point a) is impossible, the manufacturer shall be entitled to select the method, deadline and
execution of the repair by their service engineer or contractual partner
c)
the user must allow the producer to complete the repair under point b)
d)
unless the user allows access to the installation with a view to conducting the repair, the manufacturer shall consider the complaint to
have been completed
e)
in the event the defect proves impossible to be removed, the user shall be entitled to a replacement of the defective part
f)
in the event the complaint proves unjustified, i.e. the defect or leakage of the weldment is not confirmed by the service engineer
the lodger of the complaint will be charged with the costs associated with the inspection and journey to the user’s site
g)
where it becomes necessary to speed the complaint up, please contact the manufacturer’s servicing engineer at the following phone
number: 571 675 252 or 602 743 970
Dear Customer,
We are very happy for you to have opted for our product. The decision entitles to a 10% discount on spare parts. In order for you
to obtain the advantages above, you must fill in the registration card and send it to our address:
OPOP spol s r.o.
Obchodní odd
ě
lení
Zašovská 750
757 01 Valašské Mezi
ř
í
č
í
After we receive your filled out form, we will provide you with your Customer Card by return of post, which makes you eligible
for the discounts on the price of the spare parts from the manufacturer. When ordering spare parts you must always mention
your Customer Card number.
Thank you for your trust.
Cut here and send to our address
……………………………………………………………………………………
14. REGISTRATION CARD
Name…………………………..
Product fabrication no.…………………….
Surname………………………… Salesman…………………………………..
Street and no. ……………………..Type of product……………………………….
Town……………………………
Postcode……………………………..
Phone number (optional)…………………………
E-mail ……………………………
Signed………………………………………………
