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SPECIFICATIONS AND WARRANTY
Telos Alliance Limited Warranty
This Warranty covers “the Products,” which are defined as the various audio equipment, parts, software and
accessories manufactured, sold and/or distributed by or on behalf of TLS Corp. and its affiliated companies,
collectively doing business as The Telos Alliance (hereinafter “Telos”).
With the exception of software-only items, the Products are warranted to be free from defects in material and
workmanship for a period of five (5) years from the date of receipt of such Product by the end-user (such date of
receipt the “Receipt Date”). Software-only items are warranted to be free from defects in material and workman-
ship for a period of 90 days from the Receipt Date. Telos will repair or replace (in its discretion) defective Products
returned to Telos within the warranty period, subject to the provisions and limitations set forth herein.
This warranty will be void if the Product: (i) has been subjected, directly or indirectly, to Acts of God, including
(without limitation) lightning strikes or resultant power surges; (ii) has been improperly installed or misused,
including (without limitation) the failure to use telephone and power line surge protection devices; (iii) has been
damaged by accident or neglect. As with all sensitive electronic equipment, to help prevent damage and or loss of
data, we strongly recommend the use of an uninterruptible power supply (UPS) with all of our Products. Telos
products are to be used with registered protective interface devices which satisfy regulatory requirements in their
country of use.
This Warranty is void if the associated equipment was purchased or otherwise obtained through sales channels not
authorized by Telos.
EXCEPT FOR THE ABOVE-STATED EXPRESS WARRANTY, TELOS MAKES NO WARRANTIES, EXPRESS OR
IMPLIED (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE).
In no event will Telos, its directors, officers, employees, agents, owners, consultants or advisors (its “Affiliates”),
or authorized dealers or their respective Affiliates, be liable for incidental or consequential damages, or for loss,
damage, or expense directly or indirectly arising from the use of any Product or the inability to use any Product
either separately or in combination with other equipment or materials, or from any other cause.
In order to invoke this Warranty, the Product must be registered via Telos’ website (found at:
http://telosalliance.
com/legal/warranty
) at time of receipt by end-user and notice of a warranty claim must be received by Telos
within the above stated warranty period and warranty coverage must be authorized by Telos. Contact may be made
via email:
or via telephone: (+1) 216-241-7225. If Telos authorizes the performance of
warranty service, the defective Product must be delivered to: Telos, 1241 Superior Avenue, Cleveland, Ohio 44114
or other company repair center as may be specified by Telos at the time of claim.
Shipping Costs and Warranty Service:
If the date the customer’s notice of warranty claim is received by Telos (such date the “Warranty Claim Notice
Date”) is within the first 90 days following the Receipt Date, Telos will pay the costs of shipping such warranted
Product to and from the end user’s location, and the cost of repair or replacement of such warranted Product.
If the Warranty Claim Notice Date occurs after the first 90 days following the Receipt Date and before the end of
the second (2nd) year, the customer will pay the freight to return the warranted Product to Telos. Telos will then,
at its sole discretion, repair or replace the warranted Product and return it to the end user at Telos’ expense.
If the Warranty Claim Notice Date occurs between the end of the second (2nd) year following the Receipt Date
and the completion of the fifth (5th) year, the customer will pay the costs of shipping such warranted Product to
and from the end user’s location. Telos will then, in its sole discretion, repair or replace the warranted Product at
Telos’ expense. Telos also reserves the right, if it is not economically justifiable to repair the warranted Product, to
offer a replacement product of comparable performance and condition direct to the customer at a discounted price,
accepting the failed warranted Product as a trade-in.