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Service Guide: Fiery® ES IC-420
Troubleshooting
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or does not match network settings
on the Fiery ES. Problems may also arise when printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a Fiery ES malfunction. The
customer’s site administrator can eliminate many printing problems without requiring you to make a service call. The site
administrator deals with:
•
Error conditions on the printer
•
Network connection problems that result in the printer not appearing in the list of printers on the customer’s computers
Note:
If the printer does not appear in the list of printers on the network, there may be another device on the network
with the same IP address.
•
Conflicting network settings in Setup and on the customer’s computers
•
Printing problems caused by inappropriate Setup options
•
Application-specific printing errors caused by missing or incorrectly installed printer description files
Printing (continued)
Pages come out blank, or
tinted with green or
some other color
Loose cable connection between the
Fiery ES and the printer
1 Check again the printer interface cable and connection at the
Fiery ES and the printer.
2 Power off/on the printer.
3 Replace the printer interface cable.
Problem with the printer
Test the printer and service, if necessary (see the service
documentation that accompanies the printer).
If the user can print the Configuration page from the printer control panel but cannot print a job from a computer on the network,
request that the site administrator do the following:
•
Check all printer components of the network, including cables, connectors, terminators, network adapter boards, and network
drivers.
•
Activate the network and use it to communicate with other printers.
•
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address)
match the settings used in the network.
Note:
EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.
Symptom
Possible cause
Suggested action
Y119660-9
Service Guide