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37

Service Guide: Fiery® ES IC-420

Installing System Software

•

USB flash drive

Use the USB flash drive for installing the Fiery system software on the Fiery NX servers or Linux-based Fiery servers.

Note:

Due to the file system restriction, the maximum size of the USB flash drive is 32GB. The minimum size is 

16GB.

•

Account information 

Use the account information to log in to the EFI Sales Portal to download products. 

•

Server name or IP address of the Fiery server

If the account information is not available, or if you are not registered to the EFI Sales Portal, specify the server name 
or IP address of the Fiery server from which you can download the system software. 

Install the Fiery Installer Builder software

Install the Fiery Installer Builder before loading software onto the storage folder.

To download and install the Fiery Installer Builder

1

From your web browser, access the EFI Sales Portal (

fiery.efi.com/FIB

).

2

Select 

Fiery Installer Builder

 from the list of links.

3

Click 

Download

 and read the license agreement. 

4

Click 

Accept

 to start downloading the software. 

5

Navigate to the downloaded Fiery Installer Builder software file and double-click the .exe file (the file type is 

Application

).

When the installation is complete, the Fiery Installer Builder window appears automatically. The Fiery Installer Builder 
icon is placed on the Windows desktop. 

Start the Fiery Installer Builder

To start the Fiery Installer Builder

1

Double-click the Fiery Installer Builder icon on the desktop. You can also select 

Start

 > 

EFI

 > 

Fiery Installer Builder

. 

2

If you start the Fiery Installer Builder for the first time, the 

Select location

 window appears. Specify the folder that you 

will use to store the Fiery products. 

You can browse or enter a folder that is located on the local hard disk drive or in the network. The Fiery Installer 
Builder will keep this folder location so that you don’t have to enter the folder name again next time you start the Fiery 
Installer Builder. 

You can change the storage location in the 

Settings

 window. 

Important:

Do not exit the Fiery Installer Builder before it completes the startup process. Exiting the program too 

early may cause a problem. 

Y119660-9

Service Guide

Summary of Contents for IC-420

Page 1: ...Fiery Controller IC 420 SERVICE GUIDE Code Y119660 9...

Page 2: ...PUBLICATION ISSUED BY Olivetti S p A Gruppo Telecom Italia Via Jervis 77 10015 Ivrea TO Copyright 2019 Olivetti All rights reserved...

Page 3: ...Fiery ES IC 420 Service Guide A guide for service technicians Replacement parts and specifications are subject to change...

Page 4: ...is subject to change without notice and does not represent a commitment on the part of EFI The documentation is further covered by Legal Notices distributed with this product The documentation may be...

Page 5: ...iery ES 12 Replacing Parts 15 Fiery ES components 15 Overview 16 Fiery ES connector panel and LED diagnostic codes 17 Accessing the Fiery ES 18 Checking Fiery ES internal connections 19 Removing and r...

Page 6: ...oduct in the storage folder 38 Remove the product from the storage folder 39 Prepare the USB flash drive 39 Install using a prepared USB flash drive 39 Printing the Configuration pages 41 Troubleshoot...

Page 7: ...8 Figure 7 Detail of printer interface board component side 20 Figure 8 Removing the printer interface board 21 Figure 9 Releasing a DIMM 22 Figure 10 Removing the HDD assembly 24 Figure 11 Removing t...

Page 8: ...network customers can print to the Fiery ES from supported client computers on the network Windows or Mac or a UNIX workstation running TCP IP The Fiery ES ships with system software pre installed so...

Page 9: ...e indicator highlights important messages and additional information How the Fiery ES operates When a customer prints the motherboard processes image data The CPU which is located on the motherboard c...

Page 10: ...shipper immediately to file a claim and notify your authorized service support center Do not change an existing network The Fiery ES is probably connected to an existing Local Area Network LAN based o...

Page 11: ...ipping box place it face up on a grounded antistatic surface Leave electronic components in antistatic bags until you are ready to use them Do not walk on carpet or vinyl while carrying an electronic...

Page 12: ...uollat t t tuotetta pit poissa py riv n tuulettimen lavat Advarsel Dette produktet inneholder farlige bevegelige deler N r vedlikehold av dette produktet holde seg borte fra bevegelige vifteblader Var...

Page 13: ...ing strap and antistatic mat Flathead screwdriver 0 1 and 2 Phillips head screwdrivers Needlenose pliers Fiery ES documentation including any related service bulletins Important Avoid touching magneti...

Page 14: ...ch on the front 3 Wait while the Fiery ES completes the startup sequence Note If the Fiery ES does not start up within 20 minutes see the Startup section of Table 2 Causes and solutions when printer d...

Page 15: ...rator may have changed this password 4 Select Shut Down System Figure 4 Restart Server menu options To force a system shutdown Press and hold down the power button on the Fiery ES for five seconds unt...

Page 16: ...may have changed this password 4 If you reboot the whole system select Reboot System If you restart the Fiery server software select Restart Server To force a system reboot 1 Press and hold down the p...

Page 17: ...sk drive HDD DIMM dual in line memory module Power supply unit AC adapter Field replaceable unit FRU If the hardware failure you are troubleshooting with is not related to the HDD or DIMM contact your...

Page 18: ...play codes page 17 Accessing the Fiery ES page 18 Cable connections page 19 Removing and replacing Fiery ES components page 19 DIMM Power supply unit AC adapter Field Replacement Unit FRU Important Wh...

Page 19: ...until the Fiery ES reaches Idle At Idle the LED display shows the 00 code If the LED display hangs on a code other than 00 one or more diagnostic tests may have failed Look up the diagnostic code in...

Page 20: ...Fiery ES from the printer For detailed information about removing installing the printer see the installation instructions that accompany the printer not included in this service guide 6 Remove the t...

Page 21: ...cables are firmly connected to the connectors on the motherboard Removing and replacing Fiery ES components Before replacing costly components be sure to verify the connections between the printer and...

Page 22: ...and the Printer is provided with the printer Figure 7 Detail of printer interface board component side To remove the printer interface board 1 Access and open the Fiery ES as described on page 18 2 Re...

Page 23: ...atic surface To replace the printer interface board 1 Firmly seat the printer interface board in PCIE x4 on the motherboard 2 Replace the mounting screw that secures the printer interface board to the...

Page 24: ...S as described on page 18 2 To release a DIMM push outward on the levers on each side of the DIMM see Figure 9 Figure 9 Releasing a DIMM 3 Remove the DIMM by pulling it toward the chassis fan 4 To rep...

Page 25: ...put excessive pressure on the HDD Handle the HDD by the sides and avoid touching the printed circuit boards Allow the HDD to reach room temperature before installation HDD problems may be caused by t...

Page 26: ...rews so that you can replace them later Figure 10 Removing the HDD assembly 4 Carefully lift the HDD assembly 5 Remove the power cable from the HDD 6 Remove the data cable from the HDD by pulling the...

Page 27: ...are To replace the HDD 1 If you are installing a new HDD unpack the drive If you are not installing a new HDD skip to step 6 Do not drop shake or bump the HDD Do not touch the HDD with magnetic object...

Page 28: ...ld replaceable unit FRU comes with all the component for the Fiery ES except the DIMMs and HDD When you install the FRU you must transfer following parts old unit to the new one DIMM HDD with bracket...

Page 29: ...iery ES remove the DIMM s see page 22 and HDD see page 23 3 Open the field replaceable unit 4 Install the DIMM s see page 22 5 Install the HDD with bracket to the replaceable unit see page 25 Connect...

Page 30: ...y conclude that the old unit was not the source of the problem and does not need to be replaced In this case do not transfer options to the FRU do not install system software and do not replace the ha...

Page 31: ...emove the dongle from the USB connector and then select Reboot Server 8 Allow the Fiery ES to reboot and become Idle Restoring Fiery ES functionality after service Complete your inspection and service...

Page 32: ...ation about removing installing the Printer see the installation instructions that accompany the printer not included in this service guide 5 Connect the external cables that you removed during inspec...

Page 33: ...for the Fiery ES LED display to reach and remain at 00 then wait for the Fiery icon to become active see page 12 In the event of an error condition see the Startup section of the table on page 46 If...

Page 34: ...following Setup configurations except for Server Name and Date Time and custom color profiles saved on the HDD Configuration When upgrading or reinstalling the system software make sure to print the C...

Page 35: ...iguration you can restore it after you reinstall system software When you back up the system configuration you save a configuration file that includes one or more of the following Fiery System Setting...

Page 36: ...reboots ask the site administrator to restore any archived settings and files that were saved For more information see Configuration and Setup which is part of the user documentation set To restore t...

Page 37: ...is not in Idle status the backup process does not start 3 Click Save To create a backup 1 In the WebTools Home tab select one of the options below Create Backup USB Select this option when you create...

Page 38: ...age location Format and load the system software on a USB flash drive for system software installation You can download the Fiery Installer Builder software from the from the EFI Sales Portal fiery ef...

Page 39: ...ead the license agreement 4 Click Accept to start downloading the software 5 Navigate to the downloaded Fiery Installer Builder software file and double click the exe file the file type is Application...

Page 40: ...unt registration You can also click connect Fiery link log in to the Fiery ES by following the below steps a At the Please type a location prompt enter the name or IP address of your Fiery ES and clic...

Page 41: ...USB flash drive is not formatted properly for the component storage a warning message This USB flash drive will be formatted and all the data is this USB flash drive will be lost appears Click Next to...

Page 42: ...Fiery ES turns on 9 Check the LED display for the file transfer activity After confirming the LED activity starts and the LED display shows the cyclic codes C1 C2 C3 C1 turn off the Printer using the...

Page 43: ...ived earlier 17 Install any required software patches If you reinstalled the same version of system software be sure to reinstall all software patches that were previously installed on the Fiery ES Fo...

Page 44: ...42 Service Guide Installing System Software Service Guide Y119660 9...

Page 45: ...customer site on page 44 suggests areas you should check before making a service call to the customer site With a phone call you can find out if the problem is a simple operating failure or a failure...

Page 46: ...service call Keep a log of the failures the customer has observed 3 Has the customer made any network changes If network changes have occurred request that the customer s site administrator verify th...

Page 47: ...fan Faulty CPU and or CPU cooling assembly Faulty HDD or HDD connection Faulty motherboard 1 Check and reseat all cable connections between the Fiery ES and printer 2 Make sure that the Fiery ES servi...

Page 48: ...ES to start up and reach Idle 2 After the Fiery ES has finished starting up press the Fiery icon on the printer 3 Verify that the Fiery ES and the printer have the same time and date information If th...

Page 49: ...Faulty CPU 1 Make sure that the Fiery ES service switch 1 is set to ON and service switch 2 is set to OFF If the service switches are in the wrong position power off the Fiery ES set the switches cor...

Page 50: ...t work replace the hard disk drive The LED on the Fiery ES shows error codes EE 45 EE 45 Failed to install bootloader 1 Use another computer with an external connection to format the hard disk drive i...

Page 51: ...hernet port on the motherboard 1 Make sure that the network cable is the correct type and connected to the designated LAN port on the Fiery ES connector panel 2 Check the cable connection to the netwo...

Page 52: ...the Fiery ES Fiery ES appears in the list of printers on the customer s workstation but certain jobs do not print PostScript error Make sure that Print to PostScript Error in Setup is set to Yes Chec...

Page 53: ...ect the calibration setting that you suspect is causing the problem and then click View Measurements Click Reset to Default Measurements and then click Yes to confirm If resetting to default calibrati...

Page 54: ...ck Manage Calibrator opens In Calibrator select the calibration setting that you suspect is causing the problem and then click View Measurements Click Reset to Default Measurements and then click Yes...

Page 55: ...by missing or incorrectly installed printer description files Printing continued Pages come out blank or tinted with green or some other color Loose cable connection between the Fiery ES and the prin...

Page 56: ...printer does not need servicing or adjusting Also make sure that the correct paper is being used in the printer Note EPS file generation is not completely standardized among applications Some users m...

Page 57: ...iple pages are fed through the printer at once Remove all the pages from the paper tray and fan them gently before reloading Paper misfeeds occur frequently Check the paper size settings Use the recom...

Page 58: ...n cell battery Panasonic CR2032 or equivalent Power button Physical specifications Operating Environment Temperature 0 C to 40 C Relative Humidity 10 85 non condensing Power Supply Rating 100 240V 50...

Page 59: ...ng standards Safety approvals IEC 60950 1 2005 Second Edition Am 1 2009 Am 2 2013 UL 60950 1 2007 R10 14 TUV NRTL CAN CSA C22 2 No 60950 1 2007 A1 2011 A2 2014 TUV NRTL T Mark by TUV EN60950 1 2006 A1...

Page 60: ...UPDATINGSTATUS DATE UPDATED PAGES PAGES CODE 06 2019 1st EDITION 61 Yxxxxxx x...

Page 61: ...the right to make changes to the product described in this manual at any moment and without giving prior warning No part of this document may be copied reproduced or transmitted in any form or by any...

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