48
Service Guide: Fiery® ES IC-420
Troubleshooting
System software installation (continued)
The LED on the Fiery
ES shows error codes
EE
->
02
.->
EE
->
02
....
This is not supported server.
Product information is found, but the installer does not support
this product.
The LED on the Fiery
ES shows error codes
EE
->
09
.->
EE
->
09
....
Hard disk drive is missing.
Check the Fiery ES to verify the hard disk drive installation.
The LED on the Fiery
ES shows error codes
EE
->
43
.->
EE
->
43
....
Failed to format the hard disk drive.
Replace the hard disk drive.
The LED on the Fiery
ES shows error codes
EE
->
44
.->
EE
->
44
....
The USB device may have a
corrupted image file, or your hard
disk drive cannot be accessed.
1 Run Windows Disk Error Check on the USB device.
2 Prepare the USB device again using the Fiery USB Setup
Tool.
3 Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4 If the above actions do not work, replace the hard disk drive.
The LED on the Fiery
ES shows error codes
EE
->
45
.->
EE
->
45
....
Failed to install bootloader.
1 Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
2 If the above actions do not work, replace the hard disk drive.
Backup and restore
The LED on the Fiery
ES shows error codes
EE
->
21
.->
EE
->
21
....
Failed to mount hard disk drive
partition.
The Fiery ES is not properly installed. Reinstall the Fiery ES.
The LED on the Fiery
ES shows error codes
EE
->
43
.->
EE
->
43
....
Failed to format the hard disk drive.
Replace the hard disk drive.
The LED on the Fiery
ES shows error codes
EE
->
44
.->
EE
->
44
....
The USB device may have a
corrupted image file, or your hard
disk drive cannot be accessed.
1 Run Windows Disk Error Check on the USB device.
2 Prepare the USB device again using the Fiery USB Setup
Tool.
3 Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4 If the above actions do not work, replace the hard disk drive.
Symptom
Possible cause
Suggested action
Service Guide
Y119660-9