49
Service Guide: Fiery® ES IC-420
Troubleshooting
Field replaceable unit
Dongle not found
•
The dongle provided with the
FRU was not installed when you
transfer options and BIOS
information after you install the
field replaceable unit.
•
Wrong dongle is attached.
Attach the right dongle that came with the FRU and try
transferring the options and BIOS information to the FRU.
Motherboard
replacement is not
required
The options and BIOS information
are already installed on the FRU.
No further operation is required on the FRU.
Network
If you suspect a network problem, keep in mind the following:
•
If the Fiery ES does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
•
Conflicting network settings may be set in Setup and on the customer’s workstation.
•
Inappropriate Setup options may cause printing problems.
•
Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see
Configuration and Setup
, which is part of the user documentation set.
Unable to connect to the
network; or neither LED
on the 10/100/
1000BaseT network
connector is lit
One of the following:
•
Wrong cable. Do not use a
crossover cable.
•
Wrong port. Do not use the printer
port. The printer port is reserved
for the printer and for installing
system software from a PC.
•
Faulty network cable or
connection
•
Faulty network
•
Faulty Ethernet port on the
motherboard
1 Make sure that the network cable is the correct type and
connected to the designated LAN port on the Fiery ES
connector panel.
2 Check the cable connection to the network.
3 Replace the cable with a new or tested cable.
4 Request that the network administrator check Network Setup.
5 Request that the network administrator check other devices on
the network.
If other devices are not functioning, there could be a problem
with the network.
6 If the rest of the network is functioning properly and
the problem persists, replace with the FRU.
System starts up slowly
(seems to hang) and the
Configuration page
displays an error on the
“IP Address” line under
“Network Setup”
One of the following:
•
Normal behavior
System is searching for a
nonexistent DHCP server. DHCP
is enabled by default on the Fiery
ES, but the customer’s network is
not using DHCP.
•
If the customer’s network is using
DHCP:
–Network cable or connection is
faulty
–Network is faulty
–
Faulty
Ethernet port on the
motherboard
1 Request that the network administrator change the default in
Fiery ES Network Setup.
2 If neither LED on the designated network port is lit on the
Fiery ES, check the cable connection to the Fiery ES and the
network. Make sure that the cable is the correct type.
3 If the network cable is the correct type and is properly
connected to the Fiery ES, connect a new network cable to the
Fiery ES.
4 Request that the network administrator check other devices on
the network.
If other devices are not functioning, there could be a problem
with the network.
5 Replace with FRU.
Symptom
Possible cause
Suggested action
Y119660-9
Service Guide