42
T
ROUBLESHOOTING
GUIDE
I
F
THERE
IS
A
POWER
FAILURE
If there is a power failure, the fax machine keeps the
following
data in the memory
:
the numbers set for one-touch and
speed dialling
and
the reports
, while the documents present
in the memory will be lost. The date and time are also lost.
These will have to be reset by carrying out the procedure
described in the
Setting the date and time
section of the
Delivery contents, setting up and first-time operation
chapter.
If the
Display caller ID
function
is enabled
,
the date and
time will be restored when the next call is received
.
I
F
PAPER
OR
INK
HAS
RUN
OUT
If, during reception, the
paper runs out
or
gets jammed
,
the
ink runs out
,
the print head compartment cover is open
,
the
paper support is closed
or the
operator console is
raised
, the machine stops printing. The display shows the
relevant message and the document you are receiving is
temporarily recorded
in the memory. Once the problem has
been solved, the fax machine resumes printing.
I
F
TRANSMISSION
IS
UNSUCCESSFUL
Sometimes, due to line problems such as excessively heavy
telephone traffic or any other kind of interference, the
document sent is received badly by the correspondent, who
will ask you to send it to him again.
In these cases, it is advisable to send the document again at
a
slower speed
. The fax machine transmits regularly at a
speed of
14400
bps (
b
its
p
er
s
econd). To reduce the speed,
follow the procedure described in the
Reducing transmission
speed
section of the
More sophisticated operations
chapter.
If
transmission
is
unsuccessful
due to errors on the line or
fax machine, the error LED
lights up and a short beep
is emitted; in this case, the fax machine automatically prints
the
transmission report
(see
Printing reports and lists
,
chapter
Basic transmission and reception operations
), on
which an
error code
indicates the cause of the error (you will
find a list of all the error codes further on).
M
INOR
PROBLEMS
The list below may be used as a guide to the solution of minor
problems.
Note
Incorrect transmission or reception by the fax machine may also
depend on factors other than those listed above, which will be signalled
in the form of
error codes
on the
Transmission report
and
Activity
report
, see
Printing reports and lists
, chapter
Basic transmission
and reception operations
.
PROBLEM
The fax machine is not working.
The document has not been fed
in correctly.
The fax machine is not
transmitting.
The fax machine is unable to
receive automatically.
The fax machine is unable to
copy or receive.
The fax machine prints white
copies.
SOLUTION
Ensure that it is connected to
the mains power socket.
Check that the document
corresponds with the
recommendations
listed in the section
What documents can be
transmitted
in chapter
Basic transmission and
reception operations.
Check whether the document is
jammed.
The line is busy:
Wait until it is free, then repeat
the transmission.
The fax machine is set to
manual reception:
Set to automatic reception
Check whether the
document or the
print paper is jammed.
The paper in use is
unsuitable:
check the paper characteristics
in chapter
Technical data
.
Place the document correctly
with the printed side facing
upwards
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