Oki C7350hdn, User Manual

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C7350/7550 User’s Guide: Print Job Accounting Utility • 707
Troubleshooting
Q. The printer I selected is not shown in the list when I click
Printer
→
Add a printer
→
Next .
A. If it is offline, the printer will not be shown. Check to see that
the printer is online.
There are times the printer is not shown during printing. Wait
for a while and try again. If it is still not shown, specify that
printer's IP address in the
Specify the printer for which logs
will be acquired window before clicking Next .
Q. The content of Log Pane (right side of window) is not
updated.
A. Click Log
→
Refresh Display .
Q. The following message was displayed: "Cannot connect
to the printer. Wait for a while and try again."
A. Check that the printer is not offline. This message is sometimes
displayed during printing. Try again later.
Q. The following message displays when I select
Printer
→
Delete a Printer : "Cannot delete while log is
being acquired."
A. With the printer selected in the Printer Tree, click
Printer
→
Start/End Log to cancel the process by which
print logs are acquired from the printer. Then click
Printer
→
Delete a Printer/Printer Group .
Q. The following message displays when I select
Printer
→
Acquire a Log : "This processing cannot do
between acquisition of a Log."
A. A print log is already being acquired from the printer at this
time.