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Console is in sleep
mode and won’t
“wake up”
•
Machine may be in MOM mode; press and hold the Program (
/
) keys for three
seconds to deactivate MOM mode.
Console does
not “beep” when
buttons are pressed
•
Enter User Set-up, by pressing and holding the Level
(
/
) keys for three seconds.
•
Press any (
/
) key until “BEEP” displays in the matrix window.
•
Press Enter until “On” is displayed.
•
Press any (
/
) key until “EXIT” displays in the matrix window, then press Enter.
•
If “BEEP” is set to “On” and the issue persists, contact your local dealer for service.
Stride (or Level)
control button on the
moving handlebar
does not work
•
The connection at the base of the moving handlebar could be loose or faulty. Refer to
the assembly instructions to check the connection.
•
If the issue persists, contact your local dealer for service.
Mechanical issues
Handlebars are loose/
wobble side-to-side
•
The screws securing the moving handlebars to the pivot shaft must be very tight.
Refer to the assembly instructions and remove the handlebar covers and tighten
these screws.
•
If the issue persists, contact your local dealer for service.
Handlebars are loose/
wobble front-to-back
•
Contact your local dealer for service.
Machine makes rubbing/
scrubbing noise from
roller wheels under
pedals
•
Clean the chrome rails and wheels with a dry cloth or clean paper towel.
•
DO nOt use
WD-40 or silicone spray on the rails.
•
If noise persists, contact your local dealer for service.
Pedal feels like it is
thumping
•
Clean wheels and chrome rails with a dry cloth or clean paper towel.
• If the issue persists, contact your local dealer for service.
Pedal wobbles and will
not track correctly on
chrome rails
• Contact your local dealer for service.
Machine wobbles and is
unstable on the floor
•
The adjustable levelers may not be properly set on the machine. There are four
adjustable levelers, located on the bottom of the Octane Fitness elliptical. See
assembly instructions to correctly adjust and lock the levelers.
•
If your machine is located on a soft surface such as carpet, you may wish to
stabilize the unit by purchasing a heavy duty floor mat from your local dealer to
place under your machine.
Resistance seems
unusually high
•
Machine may be in MOM mode; press and hold the Program (
/
) keys for three
seconds to deactivate MOM mode.
•
If the issue persists, contact your local dealer for service
Machine makes ticking/
clunking noise.
• Contact your local dealer for service.
If you have any questions or need additional assistance please contact Octane Fitness customer service
at 888.OCTANE4.
