Remote Service: allow remote assistance
When you have made all settings required and you want to allow the service organisation to
remotely access the printer, you can enable remote assistance.
Procedure
1.
Open the [Support] - [Remote Service] tab, and click on [Allow remote assistance].
2.
A message informs the user whether a connection is made. When configured correctly, the
message [Remote assistance to the system is enabled and currently accepting a connection] and
two arrows appear.
When the connection with the service organisation is established, a remote service operator
(service technician) is able to operate the system and provide assistance remotely.
NOTE
• Since a remote assistance session is established via a point to point connection, only this
specific system and none of the other systems at the customer's site, can be reached.
• Click on [Stop remote assistance] when you want to terminate the connection with the service
organisation. This way the customer always stays in control.
Remote Service: allow remote assistance
308
Chapter 8 - Support
Summary of Contents for PlotWave 340
Page 1: ...Operation guide Oc PlotWave 340 360...
Page 4: ......
Page 10: ...Contents 10...
Page 11: ...Chapter 1 Introduction...
Page 16: ...Available documentation 16 Chapter 1 Introduction...
Page 17: ...Chapter 2 Get to Know the Printing System...
Page 26: ...The components of the printer front 26 Chapter 2 Get to Know the Printing System...
Page 62: ...The cloud 62 Chapter 2 Get to Know the Printing System...
Page 63: ...Chapter 3 Define your Workflow with Oc Express WebTools...
Page 68: ...The Jobs tab 68 Chapter 3 Define your Workflow with Oc Express WebTools...
Page 167: ...Chapter 4 Use the Printing System...
Page 241: ...Chapter 5 Maintain the Printing System...
Page 247: ...A B C Switch the printing system off Chapter 5 Maintain the Printing System 247...
Page 254: ...Move and re adjust the printing system 254 Chapter 5 Maintain the Printing System...
Page 285: ...Chapter 6 License Management...
Page 291: ...Chapter 7 Account Management...
Page 298: ...Workflow on the printer 298 Chapter 7 Account Management...
Page 299: ...Chapter 8 Support...
Page 320: ...Print the print density chart 320 Chapter 8 Support...
Page 321: ...Chapter 9 Contact...
Page 334: ...Workflow 292 Working area printing system 22 Working hours Configure 149 Index 334...
Page 335: ......