Troubleshooting If You Cannot Print as
E
xpected
4
4
Phenomenon
Cause
Corrective Action
The edges of the paper
are dirty.
The paper type as specified
on the printer does not match
the type specified in the printer
driver.
Open the
Top Cover
and clean the
Platen
.
(→CD "Selecting the Paper Type
(Roll)")
(→P.2
1
)
Make sure the same type of paper is
specified on the printer as in the printer
driver.
Make sure the same paper type is
specified in the printer driver as on the
printer.
Straighten out the wrinkles or curls and
reload the paper. Do not use paper that
has been printed on previously.
Hold down the
Stop
button for a
second or more to cancel printing.
Change the paper type in the printer
driver and try printing again.
2.
1.
The paper is wrinkled or warped.
(→P.8)
(→P.12)
You are printing on heavyweight
paper or paper that curls or
wrinkles easily after absorbing
ink.
When printing on
Heavyweight Coated
Paper
or other paper-based media,
choose a
VacuumStrngth
setting of
Strong
or
Strongest
. If paper still rubs
against the printhead, try raising the
Printhead
higher in
Head Height
, one
level at a time.
In
Head Height
, choose
Automatic
.
The
Printhead
is set too low.
(→CD "Adjusting the Printhead Height")
The
Platen
has become dirty
after borderless printing or
printing on small paper.
(→CD "Selecting the Paper Type
(Sheet)")
If this function is not needed, deactivate
CutDustReduct.
in the printer menu.
(→CD "Main Menu Settings")
(→CD "Adjusting the Vacuum
Strength")
(→CD "Adjusting the Printhead Height")
