Troubleshooting if You Cannot Print
4
1
Phenomenon
Cause
Corrective Action
Cannot print over
AppleTalk or Bonjour
networks.
The AppleTalk protocol
is not enabled on the
printer.
Activate AppleTalk on the printer.
(→CD "Configuring the Printer's AppleTalk Network
Settings")
The computer you
are trying to print
from is not configured
correctly.
Make sure the computer's AppleTalk settings are
configured correctly.
(→CD "Configuring the Destination for Apple Talk
Network (Macintosh)")
The computer and
printer are not on the
same network.
Due to the nature of Bonjour, you cannot print if the
printer is on another network behind a router. Make
sure the computer and printer are on the same
network. For information about network settings, ask
your network administrator.
(→CD "Configuring the Destination forBonjour Network
(Macintosh)")
The printer's NetWare
settings are not
configured correctly.
Make sure the printer's NetWare settings are
configured correctly. In particular, make sure a valid
frame type is selected.
The computer you
are trying to print
from is not configured
correctly.
Make sure the computer's NetWare settings are
configured correctly. For more information,
Cannot print over a
NetWare network.
(→CD "Configuring the Printer's NetWare Network
Settings")
The NetWare server
and services are not
configured correctly.
Check the following points.
(→CD "Configuring NetWare Network Settings")
Make sure the NetWare file server is running.
Make sure there is enough free disk space on the
NetWare file server. Insufficient disk space may
prevent you from processing large print jobs.
2.
1.
Start NWADMIN or PCONSOLE and confirm that
the print service is configured correctly and the print
queue is available.
3.
If data transmission to a printer on another subnet
fails, deactivate NCP burst mode in that printer's
network protocol settings.
4.
If the printer is used in queue server mode, specify
Other/Unknown as the printer type.
5.
