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Get Started 

  

What You Need 

Here's what you'll need to start using your NVIDIA SHIELD TV Pro: 

1.

 

TV or monitor with HDMI port (HDCP compatible) 

2.

 

High-speed HDMI 2.0 cable 

3.

 

Internet connection via Wi-Fi or Ethernet 

4.

 

A Google account 

Set Up NVIDIA SHIELD TV Pro 

Here's how to plug in your NVIDIA SHIELD TV Pro and connect your controller: 

1.

 

Connect your SHIELD TV Pro to your TV with a certified HDMI 2.0 cable. 

o

 

Make sure your TV or monitor is off, and plug one end of the HDMI cable into 
the HDMI port on the back of your SHIELD.  Plug the other end of the cable into 
an HDMI port on your TV or receiver. 

2.

 

Connect your SHIELD TV Pro to power, using the power cord. 

o

 

Plug one end of the power cable into the back of your SHIELD and plug the other 
end into a power outlet.  SHIELD will automatically power on as you plug it in 
and you will see the green light turn on.  When you are not using it, it will 
automatically go into sleep mode. 

3.

 

OPTIONAL: Connect your SHIELD TV Pro to Ethernet.  If you do not use an Ethernet 
connection, you will have an option during setup to connect to a Wi-Fi network. 

4.

 

Turn on your TV and change to the correct HDMI input. 

o

 

If you have trouble finding the correct input, check the label on your HDMI ports 
on your TV or monitor. 

  

Connecting SHIELD Controller 

If you have purchased a new SHIELD TV Pro, the SHIELD Controller is automatically paired with 

your SHIELD TV device.  Simply press the 'A' button

 

 

to turn it on.

  

Summary of Contents for SHIELD TV Pro

Page 1: ...SHIELD TV Pro to power using the power cord o Plug one end of the power cable into the back of your SHIELD and plug the other end into a power outlet SHIELD will automatically power on as you plug it...

Page 2: ...notification will appear in the Recommendations row the top row of the SHIELD TV Home screen when an upgrade is available Simply select this notification and your SHIELD TV will automatically download...

Page 3: ...may not be supported on all apps Remote Layout You can choose from two layout for your remote 1 Standard remote layout D pad o Touch arrows to move up down right and left on your TV o Touch the cente...

Page 4: ...ese apps on your phone or computer what you view on these other devices may affect the recommendations on your Android TV if you re using the same account This includes Google Play apps You won t be a...

Page 5: ...gs The bottom row contains Settings for SHIELD TV Search You can also search on Android TV by navigating to the top of the Home screen and selecting the search icon You can also initiate Voice search...

Page 6: ...rch For Check out the examples below to learn about some of the things you can search for on your Android TV Voice search language availability You can say most of these examples in English French Ger...

Page 7: ...e search results from apps you ve installed on your Android TV These results will show up in a separate row Some search results will be available in a few different apps When you select the content yo...

Page 8: ...een select Settings 2 Under Device select Screen saver 3 Select When to start 4 Select one of the options Restart To restart 1 On the SHIELD TV Home screen select Power and Restart 2 If this is unsucc...

Page 9: ...he options Add Bluetooth Accessories You can use Bluetooth accessories such as a wireless keyboard mouse or game controller with your SHIELD TV To add a Bluetooth accessory 1 On the SHIELD TV Home scr...

Page 10: ...these troubleshooting steps if your device won t connect to Wi Fi 4K HDR Display Setup Your SHIELD TV supports 4K Ultra HD 3840 x 2160p resolution content when available from the applications of your...

Page 11: ...ching Netflix 4K or HDR To watch Netflix shows in 4K or HDR you may need to upgrade your Netflix service account to the 4 screen plan Consult Netlfix s article on their latest requirements to stream 4...

Page 12: ...atible cables between both the SHIELD and the AVR and between the AVR and the display Your AVR must also be compatible with HDMI 2 0 HDCP 2 2 signal II 1 Connect your SHIELD TV to a TV with an HDMI ca...

Page 13: ...r TV o In this configuration the TV does not have to support EAC3 pass through However your receiver needs to support EAC3 decode Most do 2 SHIELD TV o In this configuration the TV will need to suppor...

Page 14: ...ss down on the D pad and your app tile will hover over the Uninstall icon 3 Press select again to uninstall the app Enable SHIELD to Turn on and off your TV If your TV supports HDMI CEC one touch play...

Page 15: ...Bluetooth audio device If video lags behind audio i e audio is ahead of video then use your AV receiver s settings to delay audio Adjust for Overscan For TVs that don t provide their own overscan set...

Page 16: ...Current Google Account To remove the current account 1 On the SHIELD TV Home screen select Settings 2 Under Accounts select your Google account email address 3 Select Remove account 4 Select OK Your a...

Page 17: ...reen select Restricted Profile Exit restricted profile You will be prompted for your PIN Reset SHIELD Reset to Factory Settings NOTE By performing a factory data reset all data will be wiped from your...

Page 18: ...microphone is used for voice search and chat The headset jack provides independent volume control from your Android device and maintains your previous headset volume level the next time you use your...

Page 19: ...to use a microSD card with a Class 10 speed rating or higher Slower SD cards will result in lower performance in apps and games To access the microSD card on your SHIELD go to Settings Device Storage...

Page 20: ...al media shared on a network you would like to access on your SHIELD TV e g PLEX Media Server To add a NAS 1 Under Settings Device Storage reset select Network storage 2 Any network discoverable drive...

Page 21: ...the HDMI or VGA input port via HDMI to VGA dongle on the video projector 3 For video projectors that automatically detect input sources you should see video on the projector screen within seconds If y...

Page 22: ...ound Color space If you have an HDR10 compatible TV or display and would like to view HDR content this must be set to YCbCr 4 2 0 10 bit Rec 2020 NOTE If you connect your SHIELD to your HDR TV through...

Page 23: ...to the Music folder Over Local Network Your SHIELD TV can become discoverable as a network addressable device 1 Under Settings Device Storage reset select Over Local Network 2 The following page will...

Page 24: ...new your GeForce NOW monthly subscriptions as well as purchasing new games on the GeForce NOW service Parental controls Enable age appropriate filtering for games displayed in NVIDIA games GeForce NOW...

Page 25: ...Choose the Android TV you d like to cast to In this case select SHIELD 5 Press Play on your phone or tablet The content should start playing on you Android TV and the Cast icon on your device will be...

Page 26: ...s of your game play 4 Press the Back button again to return to game play Your game is now being recorded 5 Once you are ready to share your game play press and hold the Home button to re enter the sha...

Page 27: ...bit rate Auto record last The maximum length of the recorded game play allowed when auto recording game play Mic volume Move the slider to adjust mic volume Adjust layout Customize UI that is displaye...

Page 28: ...uality Using On Screen Controls On screen controls provide users with additional controls necessary to navigate some GeForce NOW games To access the on screen controls long press the Start button The...

Page 29: ...wireless router You can either temporarily disable the firewall or add an exception to allow the traffic You can access Windows Firewall settings through the Control Panel on your PC For information...

Page 30: ...you are still unable to resolve the issues you are having please contact NVIDIA support Connecting and Accessory Issues My SHIELD remote won t connect with SHIELD If your SHIELD remote won t connect...

Page 31: ...SHIELD controller If SHIELD controller is charged and still does not connect restart SHIELD and repeat the instructions If SHIELD controller still does not connect follow these steps You can also lea...

Page 32: ...to SHIELD is not supported My SHIELD controller does not power on after charging it If your controller is not turning on after charging it follow these steps 1 Hold the NVIDIA button for 20 seconds a...

Page 33: ...Check that your SHIELD is plugged in all the way Check the power cord and HDMI cable Check that your TV is turned on The green light will be illuminated if SHIELD is on Check that your SHIELD isn t i...

Page 34: ...orage device is formatted to not work with other devices To safely unplug first eject from Settings Storage reset Eject Failure to eject will cause applications to crash After formatting as internal s...

Page 35: ...orage after using this feature If you have enough free space on SHIELD s internal storage you can move data back to internal storage and start using that location again as the default place for app an...

Page 36: ...not there may be an issue with the router If your router is having issues in general update your router firmware If you re using a Wi Fi network at a business hotel or school you may have trouble conn...

Page 37: ...orce NOW network test allows me to play GeForce NOW and sometimes it doesn t Why is this GeForce NOW performs a network test each time you launch the app to determine your current network performance...

Page 38: ...e problems with your Wi Fi router Here are some suggested steps to improve it Make sure you are connecting to your router at 5 GHz mode Newer routers allow users to connect at 2 4 GHz and 5 GHz The ro...

Page 39: ...explorer app such as ES File Explorer to delete the OTA folder located in Local NVIDIA App OTA After this folder is deleted reboot the device then retry the download and installation of the update SHI...

Page 40: ...ect Uninstall Select OK to confirm My SHIELD is sluggish and unresponsive In this case your 3rd party apps may be causing this issue We recommended booting up your SHIELD in Android Safe Mode To enabl...

Page 41: ...in Auto mode and Auto channel width This field has different names depending on the AP vendor Some call it up to speeds or supported speeds Optimize Video Performance There are various factors that af...

Page 42: ...with audio resuming normally followed by few frames getting skipped to catch up with audio To get the best video experience modern TVs have an internal algorithm with the capability to understand the...

Page 43: ...around the world e g UL 60950 1 These standards reduce the risk of injury from the following hazards Electric shock Hazardous voltage levels contained in parts of the product Fire Overload temperature...

Page 44: ...potential hazard The potential for injury exists if warnings are not observed Consult your documentation for specific details This symbol indicates the presence of hazardous energy circuits or electri...

Page 45: ...or correctly in relation to the port Operate the AC adapter in a ventilated area When you are using the NVIDIA SHIELD it is normal for the system and or AC power adapter to get warm Do not use conduct...

Page 46: ...ineuses fortes succession rapide d images ou r p tition de figures g om triques simples d clairs ou d explosions Ces personnes s exposent des crises lorsqu elles jouent certains jeux vid o comportant...

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