NorthStar 6000i, Installation Manual

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SECTION SEVEN: Troubleshooting and servicing the 6000i system
Page 48 6000i Installation Manual, Rev. G
Hearing from you
Your feedback is important and helps Northstar ensure that this manual is a valuable resource for all
marine technicians. E-mail your comments or suggestions about this manual to the following
address: manuals@northstarnav.com.
Using the Dealer Express web pages
Northstar dealers can get service information online by going to the Dealer Express area on
Northstar’s website. Contact Northstar for your dealer password before clicking on the Dealer
Express link. This area includes the following topics:
•
service bulletins (for known issues and solutions)
•
software update information (for new software features)
•
service request form (for sending systems back)
•
service status request form (for systems currently under repair)
•
owner registration form (for registering new products)
Obtaining software updates
Periodically, Northstar posts software-update manual addenda on its website
(www.northstarnav.com) under the
Product Manuals
link.
For dealers
Dealers can call the Northstar Sales Department to order current software updates.
For users
6000i users should contact their respective dealer for software updates. Northstar does not
recommend that operators install software updates. If an update is installed incorrectly by mistake,
you may lose data and the
6000i may not work properly. Software updates aren’t covered by the
Northstar warranty.
Returning a
6000i
for service
6000i repairs are performed only by authorized Northstar dealers or at the Northstar factory. Service
includes a complete hardware and software check-out. For a system under warranty, shipping
charges to the factory are the only cost for factory repair. The repaired unit will be returned via
prepaid economy ground freight (units returned overseas are chargeable). The
6000i and any
accessories returned for warranty repair that are determined to be without fault are subject to labor
and handling charges.