Northern Micro Spirit Q370-AS, User Manual

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Device Manager, please re-install the OS and drivers. If the problem persists,
please contact our service center.
If there is no yellow question mark or exclamation mark before the
network card:
▪
In Control Panel/ Network Connections/Local Area Connection, the network
cable is shown as “un-plugged(X)”, please check the network
cable/router/switch/ modem /other network peripherals and network port, or
plug network cable to another system
▪
In Control Panel/ Network Connections/Local Area Connection is disabled
(grey), please enable (right click and choose “Enable”) it for a test. If the
problem persists, please turn off the firewall , search for and kill any virus ,
reinstall the OS and drivers. If the problem still exists, please contact our
service center
▪
In Control Panel/ Network Connections/Local Area Connection is shown as
“Limited or no connectivity” (yellow exclamation mark)”, please do some
troubleshooting using the following steps:
▪
Right click and choose ”repair”
▪
Un-plug and re-plug the network cable
▪
Check server DHCP settings, IP configuration, seek advice from your
Internet Service Provider
▪
Restart
▪
Re-connect the network or access IP
▪
Skip the router and connect to the Modem directly
▪
Turn off other computers in the same network to avoid any IP conflicts
▪
There is no abnormal situation in Control Panel/ Network Connections/Local
Area Connection, please do some troubleshooting using the following steps:
▪
Try to access the IP or Static IP automatically
▪
Un-plug and re-plug the network cable
▪
Check server DHCP settings, IP configuration, seek advice from ISP
▪
Restart
▪
Re-connect the network or access IP
▪
Turn off other computers in the same network to avoid any IP conflicts
▪
Check the MAC address (You can follow the commands: “ Start”—“ All
Programs”—“ Run”, Please input “ cmd”, and then input “ ipconfig/all” to
check MAC address
▪
If the network card is not recognized in Device Manager, please contact
our service center
▪