Northern Micro Spirit Q370-AS, User Manual

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How to Place a Service Call
Northern Micro provides support for your Spirit system from coast to coast. This section
features our main service calls procedures.
Via telephone
Customers can contact our National Call Centre at 1-800-563-1007 (extension 241) .
Our regular business hours are Monday to Friday from 8:00AM-5:00PM.
Via the Internet
You are also invited to use our self-serve services on the Web. To place your service call,
please go to http://northernmicro.com/warranty-service/ .
General procedures:
To speed-up the process, our bilingual call coordinators will ask you for:
product type and serial number;
▪
problem description;
▪
address, phone numbers, etc.
▪
Once your work order is registered, a technician will contact you within the next hour during
regular business hours.
Your dedicated technician will make a diagnostic and will offer suggestions. He or she will
also determine if the problem is software or hardware related. If the problem is related to
hardware , a technician will be deployed on site to solve the problem. If the problem is
related to software and a technician is deployed on site, some charges may apply. Please
note that most problems are solved over the phone. In either case, the technician will
communicate with the client to confirm the time of the visit.