Troubleshooting after installing Norstar TSP 49
P0605043 Issue 01
Norstar TSP Server Configuration Guide
Unknown appears in the Switch field on the Norstar TSP Control Panel.
Unknown appears when there is no connection to the Norstar telephone system.
•
Check that the CTA is properly connected to your PC.
•
Check that the CTA power supply is connected and the LED on the CTA is lit.
•
Check that the CTA is connected to the Norstar telephone system.
•
Check that the Norstar telephone system is operating and the port the CTA is
connected to is operational.
Norstar TSP stops functioning on client PCs that were previously functioning
•
Check that the TAPI server is acquiring telephones correctly.
Open the TCMAPP application. For more information, refer to
Assigning a
telephone to a Norstar TSP client
on page 19.
Check to see if the affected TAPI clients still have a telephone assigned to them.
If a TAPI client does not have a telephone device assigned, the TAPI server is
not acquiring the telephones properly. This can be caused by changing the
directory number (DN) of the telephone or the telephone going out of service.
For information on correcting this problem, refer to
Tips for the assigning lines
on page 22.
•
Check if the password for the TAPI administration account has changed.
If the password has changed, run the TCMSETUP command using the new
password. For information on how to run this command, refer to
Enabling the
Norstar TSP server
on page 15.
