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Using the Norstar CTI Diagnostics 45

P0605043 Issue 01

Norstar TSP Server Configuration Guide

7. Click the Diagnostics button.

The Norstar CTE Diagnostics window appears

Choosing the information you want to view

You can select the type of information that is displayed on the Norstar CTE
Diagnostics window. This includes:

•

Debug settings

•

Software information

•

CTE modules

•

TSP modules

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Summary of Contents for Norstar TAPI Service Provider 4.3

Page 1: ...Norstar TAPI Service Provider 4 3 Server Configuration Guide...

Page 2: ......

Page 3: ...that Norstar TSP is installed 13 Adding server functionality to Norstar TSP 14 Configuring Norstar TSP on the Windows NT 4 0 Server 14 Enabling the Norstar TSP server 15 Adding Norstar TSP clients to...

Page 4: ...ar TSP 46 Viewing information about the Norstar TSP software 46 Saving the information to a file 47 Deleting information from the log 47 Exiting from the Norstar CTE Diagnostics window 47 Troubleshoot...

Page 5: ...ommunicate with the CTA and control your Norstar telephone In server configuration Norstar TSP shares a single CTA with network users This allows users on your network to run telephony applications to...

Page 6: ...is understood by the Norstar telephone system It also receives messages from the Norstar telephone system and converts them into a format that is understood by TAPI Messages are sent to and received...

Page 7: ...o install Microsoft TAPI 2 1 on all of the client PCs before installing Norstar TSP If you do not have TAPI 2 1 installed refer to Installing Microsoft TAPI 2 1 on client PCs on page 29 for instructio...

Page 8: ...on refer to Assigning the TAPI_ADMIN user account administration privileges on page 10 4 Install Microsoft TAPI 2 1 on the Server For more information refer to Installing Microsoft TAPI 2 1 on the Win...

Page 9: ...alling TAPI Server on a domain controller refer toAppendix A Using a Primary Domain Controller as a TAPI Server on page 51 Issues with installing TAPI Server on a domain controller You must reboot the...

Page 10: ...be added to the member server s local administrator group and used to start the TCMSETUP application However it is recommended that the account be unique to Norstar TSP administration 3 Ask your Netwo...

Page 11: ...orstar TSP Server Configuration Guide 6 Click the TAPI domain account created by your Network Administrator 7 Click the Add button 8 Click the OK button The domain user TAPI_ADMIN is added as a member...

Page 12: ...atically adds TAPI 2 1 to Windows NT Server Important TAPI 2 1 must be installed on Windows NT Server using Service Pack 4 Service Pack 4 contains additional improvements to the Windows NT Server tele...

Page 13: ...the CD drive icon 4 Double click the Setup icon 5 Follow the prompts on the screen Verifying that Norstar TSP is installed Before you upgrade Norstar TSP to add server functionality verify that Norsta...

Page 14: ...bout upgrading to add server functionality refer to the Norstar TSP Station License Upgrade Guide Note Under some conditions e g a busy processor rebooting the Server may cause a Plug and Play re enum...

Page 15: ...hich the TAPI server is a member AdminAccnt is the TAPI domain account with local administrative privileges Password is the password for the TAPI domain account For example tcmsetup s CTI_MNTK TAPI_AD...

Page 16: ...r TSP server at one time If you have more Norstar TSP clients than you have Norstar TSP licenses contact your Norstar representative to obtain a Norstar TSP Station License Upgrade kit To add a Norsta...

Page 17: ...tly When you are finished adding clients close all of the dialog boxes associated with Norstar TSP Removing Norstar TSP clients from Norstar TSP In many cases there is a limit to the number of Norstar...

Page 18: ...SP Control Panel dialog box appears 7 Click the Configure button The TSP User Configuration dialog box appears 8 Click the extension number you want to delete 9 Click the Remove button Note If there a...

Page 19: ...t came with Windows NT Server Tip Although a Norstar TSP client can log in on any PC on the network the extension number associated with that client does not change unless you change it in the TCMAPP...

Page 20: ...dd Users and Groups dialog box appears 4 Click the user domain account you want to add 5 Click the Add button 6 Repeat steps 4 and 5 for all of the user domain accounts Norstar TSP clients you want to...

Page 21: ...the user domain account you want to change 3 Click the User menu and then click Change Selected User s Line Access The Change Line Device Access for Selected User dialog box appears 4 Click on the lin...

Page 22: ...n the TSP User Configuration dialog box are processed in numerical order When TCMAPP encounters an invalid extension number a blank line appears and TCMAPP continues processing When TCMAPP encounters...

Page 23: ...ver click the Start button and then click Run 2 Enter TCMAPP The TAPI Administration Application window appears 3 Click on the Norstar TSP client 4 Click on the line to delete 5 Click the Line menu an...

Page 24: ...oft Management Console To configure the Norstar TSP server you must enable the Norstar TSP Server add Norstar TSP Clients to the Server assign telephones to Norstar TSP clients Enabling the Norstar TS...

Page 25: ...nabling the Norstar TSP Server 25 P0605043 Issue 01 Norstar TSP Server Configuration Guide The Add Remove Snap in dialog appears 4 Click Add The Add Standalone Snap in dialog appears 5 Click Telephony...

Page 26: ...e server Once the server has been specified using the preceding procedure you can select the server to be managed on the Console screen 1 In the Console Route dialog click the key next to Telephony Th...

Page 27: ...ber of the Administrators group on the server It must also be in the same domain as the server or in a domaint hat has a two way trust relationship with the domain containing the server Adding Norstar...

Page 28: ...k Add The name appears on the list in the right frame Note You can also start the Telphony management console in Windows 2000 Server from the Start menu Click Run Type in tapimgmt msc Click OK This pr...

Page 29: ...TAPI applications ability for Windows NT Windows 98 and Windows 95 to be telephony clients ability for Windows NT Server to be a telephony server You must install Microsoft TAPI 2 1 on each of the cl...

Page 30: ...nal Productivity Suite CD ROM in the directory Tapi21 Be sure to read the Readme txt file and the license agreement included with the upgrade before installing To install TAPI 2 1 1 Insert the Persona...

Page 31: ...g properties restart the client PC Configuring the network settings on the client PC For the client PC to communicate with the Norstar TSP server there are two network settings required The client PC...

Page 32: ...the correct domain name is entered in the Obtain list of users and groups from field In this example SALTLAKE 7 Click the OK button The Network window closes 8 Click the Start button 9 Double click th...

Page 33: ...ar TSP server a client uses If there are more than one Norstar TSP servers in one domain on the network clients can change the server they use To change the Norstar TSP server used 1 On the client PC...

Page 34: ...have logged off of the Norstar TSP server 4 Click the OK button Setting the Dialing Properties After logging on to the server the Norstar TSP user must set the dialing properties The dialing propertie...

Page 35: ...ample you may have a lap top computer that you use at both the north and south locations If the north and south locations have different dialing requirements such as call waiting in the north but not...

Page 36: ...letion dialog box appears 4 Click the Yes button I am in this country This field defines the country of the you are currently in To select a country 1 Click the drop list arrow beside the I am in this...

Page 37: ...Rules feature allows you to define the prefixes for example 222 xxxx that are long distance calls in your area code To set the prefixes that are long distance 1 Click the Dialing Rules button The Dia...

Page 38: ...use a calling card for long distance telephone numbers This field also lets you define which calling card you are using To use a calling card 1 Ensure the Use calling card for long distance check box...

Page 39: ...m calling card The dialing parameters for some calling cards are already configured in Norstar TSP and appear in the list of calling cards If the calling card you are using is not on the list of cards...

Page 40: ...e next set of numbers to be dialed 13 Repeat step 12 until you have completed all of the steps needed to make a call using your calling card Note Refer to the documentation that came with your calling...

Page 41: ...is empty To access outside lines There are two fields for accessing outside lines The first field is for the digits required to access local numbers and the second field is for the digits required to...

Page 42: ...ntrol Panel provides information about Norstar TSP From this dialog box you can view the Norstar TSP version number view the Norstar TSP status check the current upgrade status view the connection inf...

Page 43: ...ot working the Norstar telephone system is not working Viewing the connection information The connection information appears on the Norstar TSP Control Panel in the Connection Info section This sectio...

Page 44: ...Choose the information you want to view View detailed information about Norstar TSP View information about the Norstar TSP software Save the information to a file on your PC To access the Norstar CTI...

Page 45: ...uide 7 Click the Diagnostics button The Norstar CTE Diagnostics window appears Choosing the information you want to view You can select the type of information that is displayed on the Norstar CTE Dia...

Page 46: ...about Norstar TSP begins to appear on the Norstar CTE Diagnostics window The information on this window is intended for your Norstar service representative Contact your Norstar service representative...

Page 47: ...alog box appears 2 Enter a name for the log file and choose the directory you want to save the file in 3 Click the Save button The Norstar TSP information will now be saved in a file 4 When you are fi...

Page 48: ...orstar TSP Normally when Norstar TSP encounters an error an error dialog box appears on the display These error messages describe the problem and recommend an action to solve the problem If Norstar TS...

Page 49: ...ng Check that the TAPI server is acquiring telephones correctly Open the TCMAPP application For more information refer to Assigning a telephone to a Norstar TSP client on page 19 Check to see if the a...

Page 50: ...h telephone If you have a TAPI service setup to start at boot time the Server s startup may take a number of minutes to complete For example if you have a Server configured with 50 telephones initiali...

Page 51: ...1 Add a TAPI administration account with domain user capabilities to the server 2 Click the Start button and then point to Programs 3 Point to Administrative Tools and then click Server Manager 4 Cli...

Page 52: ...crosoft TAPI 1 4 1 Locate the remtapi inf file 2 Right click on the correct file and select the Install option Windows NT If you wish to uninstall TAPI 2 1 and return to Microsoft TAPI 2 0 1 Locate th...

Page 53: ...m Computer Telephony Integration A set of hardware and software components that allows computers to access and control telephones TAPI service provider A set of commands developed by the telephone man...

Page 54: ...54 Glossary Norstar TSP Server Configuration Guide P0605043 Issue 01...

Page 55: ......

Page 56: ...1 800 4 NORTEL http www nortel com norstar Norstar is a trademark of Nortel Networks P0605043 Issue 01 Printed in Canada...

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