44 Using the Norstar CTI Diagnostics
Norstar TSP Server Configuration Guide
P0605043 Issue 01
Using the Norstar CTI Diagnostics
The Norstar CTI Diagnostics is a tool you use in conjunction with your Norstar
service representative to help you track down problems with your Norstar Desktop
CTI applications. These diagnostics allow you to view the Norstar CTI Diagnostics
window. From this window you can:
•
Choose the information you want to view
•
View detailed information about Norstar TSP
•
View information about the Norstar TSP software
•
Save the information to a file on your PC
To access the Norstar CTI Diagnostics window:
1. Click the Start button.
2. Point to Settings and then click Control Panels.
3. Double click the Telephony icon.
The Dialing Properties dialog box appears.
4. Click the Telephony Drivers tab.
The Dialing Properties dialog box changes to show the installed telephony
drivers.
5. Click Norstar TAPI Service Provider.
6. Click the Configure button.
The Norstar TSP Control Panel dialog box appears.
