48 Troubleshooting while installing Norstar TSP
Norstar TSP Server Configuration Guide
P0605043 Issue 01
Troubleshooting
This section describes possible problems you may encounter when installing and
using Norstar TSP. With each problem is a recommended solution.
Troubleshooting while installing Norstar TSP
The following problem may occur while you are installing Norstar TSP.
After installing a CTA on the serial port and rebooting my PC, Windows NT starts installing
serial mouse drivers.
•
To prevent Windows NT from installing the serial mouse drivers, add
/noserialmice
to the end of your Windows NT startup command in the
Boot.ini file.
•
If the serial mouse drivers are already installed, disable them using Devices in
the Control Panel window. Refer to your Windows NT documentation for
instructions on how to access and disable the mouse drivers.
Troubleshooting after installing Norstar TSP
Normally, when Norstar TSP encounters an error, an error dialog box appears on
the display. These error messages describe the problem and recommend an action
to solve the problem.
If Norstar TSP is not functioning properly and there are no error messages, open the
Norstar TSP Control Panel. Check that the CTE device field and the Switch field
contain the correct information. The points below recommend an action if these
fields do not contain correct information.
The type of CTA does not appear in the CTE device field on the Norstar TSP Control Panel.
This occurs when Norstar TSP cannot find your CTA device.
•
If you are using an internal CTA device (CTA 160i), check that the device is
properly seated in PC expansion slot.
•
If you are using an external CTA device (CTA 100 or CTA 200), check that the
cable between the CTA and your PC is connected properly and is not damaged.
Also check that the CTA power supply is connected and the LED on the CTA
is lit.
•
If you have your CTA device connected to the serial port, check that the serial
mouse drivers are turned off on that port.
