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Chapter 6 Troubleshooting Non Delivery Notification messages
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an outside line is not available
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a protocol error occurs during transmission
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a data transmission error occurs during transmission
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a timeout error occurs during transmission
The destination telephone number does not appear to be a network site
This message occurs if:
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a person answers a ringing line and presses a key when an AMIS message is coming through
on the same line
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an AMIS call is answered by a private answering machine
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an AMIS call is answered by a voicemail prompt, for example a set that is forwarded to
voicemail with F984
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an AMIS call is answered by a Home Transfer node or a Home Mailbox node on a CCR Tree
You receive a protocol error for an AMIS message that is longer than 8 minutes
There is a limit of 8 minutes for AMIS messages. Do not send AMIS messages that are longer than
8 minutes.
Callers do not receive Off-Premise Message Notification and when you try to record a
greeting, prompt or name using CallPilot Manager your telephone does not ring
If you use AMIS networking, make sure that you have more than one outcalling channel set in
CallPilot Manager. For how to set outcalling channels, refer to the
CallPilot Manager Set Up and
Operation Guide
. If you have one channel set for outcalling, it is possible that while AMIS calls
are in progress, Off-Premise Message Notification does not occur and you cannot use CallPilot
Manager for recording greetings, prompts or names.
