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Chapter 6 Troubleshooting Non Delivery Notification messages
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A protocol error occurred while delivering the message
For AMIS, this error can occur if:
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a DTMF tone signals the wrong digits
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someone tries to send an AMIS message that is too long. There is a limit of 8 minutes for
AMIS messages. Do not send AMIS messages that are longer than 8 minutes.
•
the line disconnects before AMIS sends or receives all the DTMF tones.
A message can still go through even though not all DTMF tones are sent. In these cases, the
protocol error indicates that DTMF signaling was not completed.
Solution:
•
Resend the message.
•
If this error happens repeatedly, the DTMF setting on your system needs to be adjusted.
Contact your customer service representative.
There is a protocol mismatch with the remote site
This error can occur if:
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the destination site is not a Message Networking site (VPIM)
•
the remote site is not a Voice Messaging site (AMIS)
The system does not attempt to resend the message
Solution:
•
Ensure the destination site is a Message Networking site.
•
Contact your Network Administrator.
Message transfer was interrupted
This error can occur if a system processing error takes place at the destination site during message
processing. The system does not attempt to resend the message.
Solution:
•
Contact your Network Administrator.
The domain name of the remote site is not valid
This error can occur if:
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the domain name of the destination site is incorrect
•
the domain name is deleted from the Network Site List
•
the HOSTS file or Domain Name Server is not configured with the site’s domain name
The system does not attempt to resend the message.
Solution:
•
Contact your Network Administrator.
