Chapter 6 Troubleshooting Non Delivery Notification messages
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CallPilot Message Networking Set Up and Operation Guide
Solution:
•
Ensure that the correct line number is assigned and resend the message.
•
Assign a different line for outdialing.
•
Contact your customer service representative. If this error occurs frequently because of a busy
line, your system’s channel configuration needs to be upgraded.
A data transmission error was detected while attempting to deliver the message
A delay between DTMF tones causes this error. The destination site receives the transmit tone and
perhaps some other digits, but the pause between the tones is too long.
Solution:
•
Resend the message.
•
Contact your customer service representative if this happens repeatedly.
Timeout occurred while attempting to deliver the message
This error occurs if:
•
the destination site is not enabled to answer the lines. Make sure the destination site is set up to
answer the lines.
•
the destination site does not receive the first digit in the transmission sequence. A timeout
error occurs if the destination site does not receive a transmission signal within 10 seconds.
•
the remote site’s line is not answered by the Auto Attendant and the number of network retries
is exceeded
•
the is a long pause in the dialed number, which can be caused by multiple timed pauses, and
the number of network retries is exceeded
•
the remote site’s line is busy and the number of network retries is exceeded
Solution:
•
Resend the message
•
Contact your customer service representative if this happens repeatedly. The DTMF setting on
you system needs to be adjusted.
A Network Delivery Mailbox could not receive your Broadcast Message
This message plays if your site has disabled the Message Delivery Feature, or if the receiving site
has the Network Receive Feature disabled.
The following message could not be delivered to (mailbox owner's name or mailbox
number)
This message plays if a message cannot be received at a site. This can occur if:
•
the destination site cannot answer the call
•
the destination site does not accept network messages
•
the destination site mailbox does not exist
•
the destination site mailbox is full
