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CallPilot Message Networking Set Up and Operation Guide
Chapter 6
Troubleshooting Non Delivery Notification messages
This chapter describes some problems that can occur while using Message Networking.
If you think there is a problem with the network, contact your Network Administrator.
Non Delivery Notification messages
If a network message cannot be delivered, the sender receives a Non Delivery Notification voice
prompt. This section lists the Digital Networking and AMIS Non Delivery Notification messages,
their meanings and possible solutions.
The destination site is not accepting messages
This error can occur if:
•
the destination site has not entered your site in their Network Site list
•
the destination site does not have Message Networking enabled
•
the destination site is busy receiving other messages
•
the destination site has the Network Receive feature disabled
The system attempts to resend the message, but is unsuccessful.
Solution:
•
Ensure the destination site has entered your site in their Network Site list.
•
Ensure the destination site has Message Networking and the Network Receive feature enabled.
•
Try resending the message. If you receive the same Non Delivery Notification message,
contact your Network Administrator.
The destination mailbox is not accepting messages
This error can occur if the destination mailbox:
•
is not initialized
•
is programmed not to accept messages when its owner is away from the office
The system does not attempt to resend the message.
Solution:
•
Contact the destination site or the Network Administrator
