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September 2007

Getting Started

Planning, Installation, and Administration Guide

9

How to get help

This section explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation was current at the time the product was 
released. To check for updates to the latest documentation for Nortel 
Contact Recording and Quality Monitoring, see the web page for Nortel 
Contact Recording and Quality Monitoring documentation, which is located 
at 

http://www.nortel.com/helmsman

.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is the Nortel 
Support web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and 
tools to address issues with Nortel products. From this site, you can:

„

download software and related tools

„

download technical documents, release notes, and product bulletins

„

sign up for automatic notification of new software and documentation

„

search the Support Web site and Nortel Knowledge Base for answers to 
technical issues

„

open and manage technical support cases

Summary of Contents for Call Recording

Page 1: ...Nortel Call Recording Card Planning Installation and Administration Guide Product Release 6 01 Standard 1 0 September 2007 297 2183 217 ...

Page 2: ......

Page 3: ...ween the Nortel Call Recording Card server and the switch or the system is proprietary to Nortel Networks Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for...

Page 4: ...ning Installation and Administration Guide iv Revision history September 2007 Standard 1 0 The Nortel Call Recording Card Planning Installation and Administration Guide is up issued for Product Release 6 01 ...

Page 5: ...l Recording Card 21 Switch Configuration for Nortel Call Recording Card 22 Cabling the Nortel Call Recording Card 32 Network settings 38 Assigning the Internet Protocol IP address 40 Changing the user name and password for command line access 44 Recording file format 45 Engineering Guidelines 47 Introduction 48 Usage guidelines 49 Test and Debug Capabilities 51 Introduction 52 Self test features 5...

Page 6: ...d Upgrade Procedures 63 Application loadware upgrade 64 XA firmware upgrade 69 BootROM loadware upgrade 72 Precautions Samples and Error Codes 75 Precautions for handling circuit cards 76 Sample bootup sequence 78 Error code definitions 86 Glossary 91 ...

Page 7: ...Planning Installation and Administration Guide 7 C h a p t e r 1 Getting Started In this chapter About this guide 8 How to get help 9 Software and documentation version numbering 11 ...

Page 8: ...step by step instructions you must perform to complete the installation and administration of Nortel Call Recording Card Intended audience This guide is intended for Nortel installers and distributors who are responsible for installing the Nortel Call Recording Card Administrators who are responsible for monitoring and maintaining the Nortel Call Recording Card ...

Page 9: ...nitoring documentation which is located at http www nortel com helmsman Getting help from the Nortel Web site The best way to get technical support for Nortel products is the Nortel Support web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can download software and related too...

Page 10: ...erica go to the Web site below to obtain the phone number for your region http www nortel com callus Getting help from a specialist by using an Express Routing Code You can use an Express Routing Code ERC to more quickly route your call to the appropriate support specialist To locate the ERC for your product or service go to http www nortel com erc Getting help through a Nortel distributor or rese...

Page 11: ...lity Monitoring software components that you install may display a different number This is a known issue that does not affect system performance Version 6 01 will be reflected in future software updates Use the Nortel Contact Recording and Quality Monitoring documentation for Release 6 01 with Nortel Contact Recording Release 6 0 1 Nortel Contact Recording Viewer Nortel Contact Recording Archive ...

Page 12: ...Getting Started Standard 1 0 12 Nortel Call Recording Card ...

Page 13: ...Planning Installation and Administration Guide 13 C h a p t e r 2 Installing the Nortel Call Recording Card In this chapter Installation overview 14 Installing the Nortel Call Recording Card 17 ...

Page 14: ...inet Chassis Large systems Option 51C 61C 81 81C Succession 1000M Half Group Single Group Multi Group Card slot location Option 51C 61C 81 or 81C any IPE slot except CONT Any IPE slot in an Option 11 Cabinet Chassis Succession 1000M Half Group Single Group Multi Group any IPE slot except CONT Any IPE slot in a Succession 1000 or Succession 1000M Cabinet Chassis Note On older Option 51C to 81C syst...

Page 15: ...y M1 CPU Upgrade capability Loadware upgrades performed from maintenance CLI Upgrade across network using FTP Recording storage If using Call Recording the FTP Server must have adequate file storage space For example a one minute call recording consumes up to 480 KB of disk space Conference capacity Each Nortel Call Recording Card session uses three conference ports on the switch If OBTN is set to...

Page 16: ...the number of simultaneous observes permitted by the Nortel Call Recording Card keycode You must also ensure that each agent is assigned adequate conference capacity to permit use by Nortel Call Recording Card Agent Greeting OBTN and personal conference activities PEP Information To interoperate with Agent Greeting the following PEP must be applied MPLR17930 ...

Page 17: ...g Card Requirements for Nortel Call Recording Card installation Check Nortel Call Recording Card installation pack see Table 7 Nortel Call Recording Card product structure on page 32 RS232 maintenance cable for access to the command prompt of the card Access to switch software with administrator privileges to configure the card at switch level The switch must have an available slot in which to ins...

Page 18: ...ore installation perform the following tasks Read the section on usage guidelines see Usage guidelines on page 49 before using the card Ensure the system has adequate conference capacity to support the number of Nortel Call Recording Card sessions installed See Table 1 Nortel Call Recording Card applicability and compatibility on page 14 If the system does not have adequate conference capacity ins...

Page 19: ...Card virtual sets on the Meridian 1 Sucession 1000 system See Switch Configuration for Nortel Call Recording Card on page 22 Connect cables See Cabling the Nortel Call Recording Card on page 32 Unpack and inspect the circuit card ATTENTION Handle the circuit card using the guidelines specified in Precautions for handling circuit cards on page 76 Ensure a security dongle is installed in the socket ...

Page 20: ...formation about the first failure detected See HEX display codes on page 54 for more information The red LED on the faceplate of the Nortel Call Recording Card remains illuminated until the unit is configured and enabled If the red LED is illuminated an error occurred in one of the previous steps Configure an Internet Protocol IP address for the card See Assigning the Internet Protocol IP address ...

Page 21: ...l Call Recording Card In this chapter Switch Configuration for Nortel Call Recording Card 22 Cabling the Nortel Call Recording Card 32 Network settings 38 Assigning the Internet Protocol IP address 40 Changing the user name and password for command line access 44 Recording file format 45 ...

Page 22: ...en number ports units 0 2 4 6 and so on configured as live monitor ports and the odd numbers ports units 1 3 5 7 and so on configured as observe record ports An example configuration of two Nortel Call Recording Card sessions has Unit 0 as a Live Monitor port with unit 1 as the corresponding Observe record port Unit 2 as a Live Monitor port with unit 3 as the corresponding Observe record port Note...

Page 23: ...el Call Recording Card that is 0 2 4 6 and so on as Meridian Modular M2616 sets with the following requirements Table 3 LD11 Nortel Call Recording Card Live Monitor port configuration Prompt Response Description REQ NEW CHG Add or change TYPE 2616 Ports must be configured as M2616 TN l s c u Terminal number DES d d Designator CUST 0 99 CLS Class of service entries are separated by a space UNR Unre...

Page 24: ...itor port with an SCR of 1560 Figure 1 Sample LD11 Live Monitor port switch configuration REQ prt TYPE 2616 TN 9 0 DATE PAGE DES TN 9 0 DATE PAGE DES DES TUI TN 009 0 00 00 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST SCPW SFLT NO CAC_CIS 3 CAC_MFC 0 CLS UNR FBD WTA LPR MTD FND ADD HFD MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1 POD DSX VMD CMSD SLKD...

Page 25: ...WD NRCD NROD DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN CPND_LANG ENG PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 KEY 00 SCR 1560 0 MARP ANIE 0 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 DATE 7 OCT 2003 Observation port configuration Use overlays 11 23 and 32 to configure observation ports on the Nortel Call Recording Card Use the following configur...

Page 26: ...ue in overlay 23 If an ACD queue is not currently configured you must configure an ACD queue for the Nortel Call Recording Card Table 4 LD23 Nortel Call Recording Card ACD queue configuration The maximum agent positions parameter MAXP is the maximum number of position IDs you can configure for the ACD queue Each configured Nortel Call Recording Card observation port increments the number of config...

Page 27: ...re the observation ports odd ports on Nortel Call Recording Card that is 1 3 5 7 and so on as Meridian Modular M2616 sets as specified in Table 5 LD 11 Nortel Call Recording Card observation port configuration on page 27 Table 5 LD 11 Nortel Call Recording Card observation port configuration Prompt Response Description REQ NEW CHG Add or change TYPE 2616 Ports must be configured as M2616 TN l s c ...

Page 28: ... 28 shows a sample LD11 switch configuration for an observe record port Figure 2 Observe port switch configuration REQ prt TYPE 2616 TN 9 1 DATE PAGE DES DES OBV TN 009 0 00 01 TYPE 2616 CDEN 8D CUST 0 AOM 0 FDN TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST SCPW KEY 0ACDXXXX0 XXXX Key 0 defined as an ACD key specifying position ID and queue ID KEY 1 MSB Make set busy key KEY 2 OBV Observe key ...

Page 29: ...D SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD ICDD CDMD LLCN MCTD CLBD AUTU GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD CPFA CPTA HSPD ABDD DELD CFHD FICD NAID DNAA BUZZ AGRD MOAD UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD DRDD EXR0 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN CPND_LANG ENG HUNT PLEV 02 AST IAPG 0 AACS NO ITNA NO DGRP PRI 01 MLWU_LANG 0 DNDR 0 KEY 00 AC...

Page 30: ...he keycode permits Figure 3 Sample LD32 status output on page 30 shows a sample LD 32 status for a card with 16 Nortel Call Recording Card sessions configured Figure 3 Sample LD32 status output 00 UNIT 00 IDLE 2616 01 UNIT 01 IDLE 2616 LOG OUT 02 UNIT 02 IDLE 2616 03 UNIT 03 IDLE 2616 LOG OUT 04 UNIT 04 IDLE 2616 05 UNIT 05 IDLE 2616 LOG OUT 06 UNIT 06 IDLE 2616 07 UNIT 07 IDLE 2616 LOG OUT 08 UNI...

Page 31: ... OUT 18 UNIT 18 IDLE 2616 19 UNIT 19 IDLE 2616 LOG OUT 20 UNIT 20 IDLE 2616 21 UNIT 21 IDLE 2616 LOG OUT 22 UNIT 22 IDLE 2616 23 UNIT 23 IDLE 2616 LOG OUT 24 UNIT 24 IDLE 2616 25 UNIT 25 IDLE 2616 LOG OUT 26 UNIT 26 IDLE 2616 27 UNIT 27 IDLE 2616 LOG OUT 28 UNIT 28 IDLE 2616 29 UNIT 29 IDLE 2616 LOG OUT 30 UNIT 30 IDLE 2616 31 UNIT 31 IDLE 2616 LOG OUT ...

Page 32: ...h the dongle and the compact flash with the Nortel Call Recording Card load preinstalled the C exec file on the Compact Flash card Figure 4 Media card layout on page 33 shows the layout of the Media Card Part NT Code Description A0888965 NTVQ01BA 32 port media card A0852632 A0852632 Shielded 50 pin key telephone to 9D sub and twin RJ45 adapter L Adapter A0870556 NTVQ83AA ITG EMC shielding kit A078...

Page 33: ...LAN interface This is used for Socket access to control the card from the Nortel QM system Access to FTP to transfer the call recordings from the card The Nortel Call Recording Card uses the backplane interface to the switch to download time and date messages from the switch Dongle RED Enable LED PC Card PCMCIA slot Compact Flash C drive Ethernet activity LEDs HEX Display Serial Maintenance Port R...

Page 34: ...etwork ATTENTION You must install an EMC shielding kit ferrite A0870556 on the C LAN interface cables to meet regulatory requirements at the installation site Place the ferrite on the C LAN Ethernet cable during installation using cable ties to secure the ferrite in the correct position This applies to both small and large systems Nortel Call Recording Card adapter C LAN L adapter The adapter see ...

Page 35: ...lter block installation for large systems On large systems you must install the A0783483 I O panel mounting filter block before installing the Nortel Call Recording Card adapter CLAN L adapter see Figure 6 L adapter and filter block connection setup on large systems on page 36 The filter block permits the CLAN to operate at 100 Mbps on large systems such as an option 81 ...

Page 36: ...ommand prompt for monitoring and maintenance purposes such as upgrades and debugging This port is available at the 9 pin connector on the Nortel Call Recording Card Adapter CLAN and also at the mini DIN socket on the faceplate of the Nortel Call Recording Card The serial port settings are 9600 baud 8 data bits 1 stop bit no parity and no flow control ATTENTION Access the maintenance port by one co...

Page 37: ... standard serial cable establish communication with the Hayes compatible modem from a PC with the following settings 9600 baud 8 data bits 1 stop bit no parity and no flow control 2 From the command line type the following AT return 3 At the OK prompt enter the required settings from Table 8 Modem settings on page 37 Table 8 Modem settings 4 Use the 9 pin connector on the card adapter L adapter to...

Page 38: ...ntenance command line interface linkGetOperation 0 Result 0x2a4eedc tShell T LAN in Autonegotiation Mode 0x2a4eedc tShell T LAN operating in 100Mbps Full Duplex mode Note The T LAN shown in the output of the linkGetOperation command is the C LAN of the card Security settings Nortel Call Recording Card uses a number of TCP UDP ports to operate correctly These are documented in the following table T...

Page 39: ...onfiguring the Nortel Call Recording Card Planning Installation and Administration Guide 39 TCP 6001 Socket connection Port that controls operation of the CRC card from the Nortel QM application over the TCP IP socket ...

Page 40: ...sk can cause the LAN to which the card is connected to stop responding If an incorrect gateway address is assigned the card is inaccessible beyond its local LAN Using static assignment the operator assigns an IP address subnet mask and default gateway IP address using the serial port interface After restarting the Nortel Call Recording Card retrieves the IP information from NVRAM and applies it To...

Page 41: ... AAA BBB CCC DDD value 0 0x0 lnIsa_progIP DDD CCC BBB AAA value 0 0x0 lnIsa_writeGW ZZZ YYY XXX WWW value 0 0x0 lnIsaIPMethodSet 2 value 0 0x0 You must reset the Card now by either pressing the reset button on the faceplate or by typing sysReboot at the command line interface When the card restarts you can test the operation of the network interface by using the ping command ping mm nn oo pp 3 mm ...

Page 42: ...lient the Nortel Call Recording Card first broadcasts a discover message containing its Ethernet address as a client identifier A DHCP server replies with an offer message containing configuration parameters The client can receive offers from multiple DHCP servers The client must select a server by broadcasting a request message containing the server identifier The server acknowledges the reply an...

Page 43: ...a The parameter to lnIsa_progIP is a string containing the dot notation representation of the IP address to be assigned to the card The parameter to lnIsa_writeGW is a string containing the dot notation representation of the IP address of the default router for the local LAN Note The gateway address must be an IP address in the local subnet of the IP address previously assigned to the card using l...

Page 44: ... for user name crcsecurity for password Both the user name and password must be between eight and ten characters long shellPasswordSet Enter current username username1 Enter current password password1 Enter new username username2 Enter new password password2 Enter new password again to confirm password2 value 0 If a non zero value is returned the password and user name did not change User name and...

Page 45: ...Card Planning Installation and Administration Guide 45 Recording file format Call recording files generate in G 711 format The Nortel Quality Monitoring application packages the recordings as G 711 mu law WAV files with an embedded timestamp in the header ...

Page 46: ...Configuring the Nortel Call Recording Card Standard 1 0 46 Nortel Call Recording Card ...

Page 47: ...Planning Installation and Administration Guide 47 C h a p t e r 4 Engineering Guidelines In this chapter Introduction 48 Usage guidelines 49 ...

Page 48: ...ering Guidelines Standard 1 0 48 Nortel Call Recording Card Introduction The following section documents measured performance and real time engineering guidelines for operating the Nortel Call Recording Card ...

Page 49: ...ing the ENLC command shown in Table 11 Enabling the Nortel Call Recording Card using overlay 32 on page 49 Table 11 Enabling the Nortel Call Recording Card using overlay 32 Never leave debug logging enabled on the card as this severely affects real time performance To interoperate with Agent Greeting you must apply the MPLR17930 switch patch Never enable more units on a Nortel Call Recording Card ...

Page 50: ...ervation on a call already being observed by another observer However it is possible for the observer to conference a call once an observation is in progress thus allowing multiple remote observers of one call Due to switch software limitations it is not possible to observe on IVR ACD queues However agents are not typically logged on IVR ACD queues so this should not be a limitation ...

Page 51: ...d Administration Guide 51 C h a p t e r 5 Test and Debug Capabilities In this chapter Introduction 52 Self test features 53 Factory test features 54 VxWorks shell 59 Card state debug utilities 60 Application level debugging 61 ...

Page 52: ...oduction The Nortel Call Recording Card provides maintenance and diagnostic features at various levels to identify and clear fault conditions The card features include Self test features Factory test features VxWorks shell Card state debug utilities Application level debugging ...

Page 53: ...el Call Recording Card runs various diagnostics to detect hardware faults and ensure correct operation The test coverage is divided into the following categories 8051 co processor power up self tests BIOS diagnostics Base code self tests Progress information of self tests is available through the serial port on the Card ...

Page 54: ... and diagnostic tests this display provides a visual progress indication and information on the first failure detected The HEX LED display codes are indicated in Table 12 HEX Display codes during bootup on page 54 Table 12 HEX Display codes during bootup Code Code description T 00 Initialization T 01 Testing internal RAM T 02 Testing ALU T 03 Testing address modes T 04 Testing watchdog T 05 Testin...

Page 55: ... failed F 05 shows If more than one test fails the message indicates the first failure T 11 Testing host dual port RAM T 12 Testing DS 30 dual port RAM T 13 Testing SEEPROM T 14 Booting IXP1200 waiting for response with selftest information T 15 Not used at present T 16 Not used at present T 17 Not used at present T 18 Not used at present T 19 Not used at present T 20 Waiting for application start...

Page 56: ...l as any detected faults are printed to this port Support is provided for boundary scan and access to the boundary scan interface on the FPGAs Status LED A single red LED on the faceplate indicates the enabled disabled status of the card and indicates the power status on self test The LED is OFF if the channel capacity of the card is not zero and Code Code description H 00 IXP1200 not booting H 01...

Page 57: ...e of the ports may cause an OVD error on the Meridian CPU and become disabled when the card resets Once the card is reactivated the HEX display has passed the T 21 state re enable the card in LD32 using the ENLC command Debug terminal access Access the Nortel Call Recording Card debug terminal using an RS 232 port You can access this port is using the NTAG81CA faceplate serial cable Messages indic...

Page 58: ...After the 8051 auxiliary processor releases the main processor ixp1200 from reset the main processor by default grants VxWorks shell access through this port The card also supports remote access to the shell through telnet Pin Signal Directory Description 1 BDTRB O Port B data terminal ready 2 BSOUTB O Port B serial data out 3 BSINB I Port B serial data in 4 SGND C Signal ground 5 BSINA I Port A s...

Page 59: ...otected from unauthorized access by a user name and password This password is common across FTP telnet and the serial port If the shell is idle for a period of time you must enter the password and user name again to gain access Once you enter the shell user name and password you have complete access to all the VxWorks commands ATTENTION Incorrect use of some shell commands can cause the Nortel Cal...

Page 60: ...ties Use these commands to debug issues on the card at various levels Command Description getAriesState Prints current state of all 32 M2616 Aries sets printAriesState x Prints globals associated with M2616 Aries set x printVpGlobs Prints all VP globals printVpChannel x Prints globals associated with VP channel x swInfoGet Prints the loadware DSP and 8051XA firmware versions ifShow Prints the IP a...

Page 61: ...mmands on page 61 lists the commands to turn logging on and off for each of the individual tasks in the Nortel Call Recording Card application Table 16 Task logging commands Task Turn logging On Off Parameters DSPM gLogDspm 1 gLogDspm 0 Aries AriesDebugOn 0 X ariesDebugOff 0 X 0 X range of channels tcmDebugOn 0 X tcmDebugOff 0 X VP App vpDebugOn vpDebugOff Socket socketDebugOn socketDebugoff Clien...

Page 62: ...Test and Debug Capabilities Standard 1 0 62 Nortel Call Recording Card ...

Page 63: ...Planning Installation and Administration Guide 63 C h a p t e r 6 Upgrade Procedures In this chapter Application loadware upgrade 64 XA firmware upgrade 69 BootROM loadware upgrade 72 ...

Page 64: ...ade the card This is available either through a telnet connection or through serial access to COM1 For shell access the default user name is crcadmin and the default password is crcsecurity See VxWorks shell on page 59 for more information Loadware upgrade from an external FTP server Use the following procedure to perform a loadware upgrade from an external FTP server 1 Copy the loadware to an FTP...

Page 65: ... 6 After the card is restarted at the shell type swVersionShow CR This command displays the current software version running on the card For example softwareRev CRC Rel 0 01 Loadware upgrade using the PCMCIA Card to transfer loadware to the compact flash card Use this procedure to upgrade the loadware from the local C drive Compact flash card 1 Disable the card using overlay 32 on the switch softw...

Page 66: ... 44 file read complete Program filename C exec Checksum 0xdef4797d length 0x59d1fc Verifying checksum Upgrade completed OK Reboot the pack to run new loadware C newexec is the location of the file copied onto the compact flash card 6 After the upgrade is complete remove the original loadware file transferred to the card by typing the following from the shell rm C newexec CR 7 Enable the card using...

Page 67: ... binary 5 Copy the new loadware file to the compact flash drive The following example shows copying the loadware newexec onto the compact flash drive of the card ftp Card IP address Connected to Card IP address 220 VxWorks FTP server VxWorks 5 4 ready Name Card IP address user1 crcadmin 331 Password required Password 230 User logged in ftp bin 200 Type set to I binary mode ftp cd C 250 Changed dir...

Page 68: ... 7 After the upgrade is complete remove the original loadware file that was transferred onto the card by typing the following command from the shell rm C newexec CR Where C newexec is the location of the file copied to the compact flash card 8 Enable the card using overlay 32 on the switch software 9 Restart the card 10 After restarting the card type the following command from the shell swVersionS...

Page 69: ...bootROM load shell access the default user name is itgadmin and the default password is itgadmin XA upgrade from an external FTP server Use this procedure to upgrade XA from an external FTP server 1 Ensure the XA firmware is loaded on an FTP server 2 Reboot the card 3 While the card reboots when prompted type jkl to access the bootROM Note The LAN cable must be connected into the other port on the...

Page 70: ...pact flash card C drive as shown in the following example copy A filename C filename 5 Remove the PCMCIA Card from the faceplate slot Attention Do not insert a card in the A drive when Nortel Call Recording Card is in normal operation 6 Upgrade the XA firmware by typing the following command from the shell upgradeXa server IP address userid password path filename CR Where Server IP Address is the ...

Page 71: ...sferring the application load copy A filename C filename 2 Reboot the card 3 While the card reboots when prompted type jkl to access the bootROM 4 Upgrade the XA firmware by typing the following from the shell upgradeXa server IP address userid password path filename CR Where Server IP Address is the IP address of the Nortel Call Recording Card userid and password are the same as the shell user na...

Page 72: ...rough serial access to COM1 For bootROM load shell access the default user name is itgadmin and the default password is itgadmin BootROM loadware upgrade from an external FTP Server 1 Ensure the BootROM loadware firmware is loaded on an FTP server 2 Reboot the card 3 While the card reboots when prompted type jkl to access the bootROM Attention The LAN cable must be connected into the other port on...

Page 73: ... A drive when the Nortel Call Recording Card is in normal operation 6 At the shell perform the bootROM by typing the following command upgradePCMCIABoot C bootROM CR Where Server IP Address is the IP address of the Nortel Call Recording Card userid and password are the same as the shell user name password on the Nortel Call Recording Card path is the location on the card where the bootROM loadware...

Page 74: ...erver IP address userid password path filename CR Where Server IP Address is the IP address of the Nortel Call Recording Card userid and password are the same as the shell user name password on the Nortel Call Recording Card path is the location on the card where the bootROM loadware is located 5 After the upgrade is complete reboot the card ...

Page 75: ...ng Installation and Administration Guide 75 A p p e n d i x A Precautions Samples and Error Codes In this appendix Precautions for handling circuit cards 76 Sample bootup sequence 78 Error code definitions 86 ...

Page 76: ... strips in a module to discharge static Do not unpack or handle cards near electric motors transformers or similar machinery Handle cards by the edges only Do not touch the contacts or components Set cards on a protective antistatic bag If an antistatic bag is not available hand hold the card or set it in a card cage unseated from the connectors Store cards in their protective packing Do not stack...

Page 77: ...the circuit breaker or switch for a module power supply before the power supply is removed or inserted Software disable cards if applicable before they are removed or inserted Hardware disable cards whenever there is an enable disable switch before they are removed or inserted Return defective or heavily contaminated cards to a repair center Do not try to repair or clean them ...

Page 78: ...is shown in Figure 10 Sample bootup sequence on page 78 Figure 10 Sample bootup sequence MC Firmware Rls 6 5 8051XA Firmware Version 4 9 6 Dec 2002 C Nortel Inc 2001 EPLD Version 4 0 32K External RAM detected 8K DPRAM detected Dongle serial number 10237502 All FPGAs are configured All self tests have passed SRAM test okay SDRAM Addr test okay SDRAM blank over Early serial debug initialized VxWorks...

Page 79: ...orce boot to BootROM vxWorks prompt auto booting boot device ata unit number 1 processor number 0 file name C exec flags f 0x0 other o ixpMac Attaching to ATA disk device Found device Cirrus CL PD672x PC Card Detected Socket 1 cisGet pcCard recognized Loading C exec C Volume is OK 2517080 1549940 11287972 Starting at 0x1000 Early serial debug initialized ...

Page 80: ... Subnet Mask ffffffc0 Host Name bootHost Target Name vxTarget User defuser MAC Address for Port 0 is 00 20 d8 d0 48 9e SysConf uEng_intConnect to pktHandlingIsr 0 symbols bound Load uCode from buffer Status Return Success Starting Microengines 0x3affe64 tRootTask Loading MAC_21440 0x3affe64 tRootTask mac21440Load Init String 0 NULL ixpMac 0x3affe64 tRootTask Loading MAC_21440 0x3affe64 tRootTask M...

Page 81: ...ffe64 tRootTask mac21440Load Init String 0 NULL ixpMac 0x3affe64 tRootTask Loading MAC_21440 0x3affe64 tRootTask MAC 21440 String Processed all arugments 0x3affe64 tRootTask mac21440InitMem Net Pool ID is 44973820 0x3affe64 tRootTask Done loading mac21440 0x3affe64 tRootTask mac21440Start Starting port 1 ELAN set to 10BaseT Operation ELAN set to Half Duplex Operation Waiting For Carrier link to Re...

Page 82: ...5 Copyright Wind River Systems Inc 1984 2000 CPU IXP1200 Processor 0 Memory Size 0x3b00000 BSP version 3 2 AG NORTEL CALL RECORDING CARD SoftwareRelease CRC 0 1 0x2a61d94 tMaint Task spawned Indicates booting with a Nortel Call Recording Card load If this is not present the incorrect loadware is on the card ...

Page 83: ...A Task Spawned OK Initalising initAppGlob serial number d8d0489f C Volume is OK 0x2a61d94 tMaint XA Query 8051XA for Dongle ID 0x2a61d94 tMaint dspmInit Initialising DSPM 0x2516b50 tXA Got Dongle Response 0x2516b50 tXA Dongle 10237502 0x2516b50 tXA Got Version Response 0x2516b50 tXA Version MC Firmware Rls 6 5 0x2516b50 tXA Serial Number not supported 0x250c0e8 tDSPM tDSPM suspended 0x2a61d94 tMai...

Page 84: ...ing DSP Loadware File to core 0 0x2514294 tDspmStart dmaInit Initialising DMA 0x243fa38 tVpAppl Task initializing 0x243fa38 tVpAppl Giving the dspmSem to let the dspm run 0x2514294 tDspmStart dspmStart Downloading DSP Loadware File to core 1 0x2514294 tDspmStart dspmStart Downloading DSP Loadware File to core 2 0x2514294 tDspmStart dspmStart Downloading DSP Loadware File to core 3 0x2514294 tDspmS...

Page 85: ...4 task dead Giving the vpapp semaphore 0x243fa38 tVpAppl VP App Resuming 0x250c0e8 tDSPM tDSPM resuming 0x243fa38 tVpAppl Task operational 0x2a61d94 tMaint Server go operational 0x243d88c tServer Task operational 0x2a61d94 tMaint tMirosInit application go operational 0x24ffbe4 tMirosInit MIROS VPS App Task is operational with 32 DSP ports and 32 ARIES ports 0x24ffbe4 tMirosInit mirosLoadSoftwareVe...

Page 86: ... 11 Incomplete Oper Not enough channels define C_INV_NUM_CHANNELS 12 Bad Value for Number of Channels define C_INV_PARTIAL_OP 13 Bad Value for Partial Operation define C_NOT_ACQUIRED 14 Channel not acquired before operation define C_INV_CHANNEL_ID 15 Invalid Channel ID define C_INV_MAINT_COMMAND 16 Invalid Maintenance Command define C_INV_CARD_STATE 17 Invalid Card State Value define C_SEG_SET_OPE...

Page 87: ...st in progress define C_CALLER_DISCONNECT 50 Disconnected by Caller define C_INV_MESSAGE 51 Invalid Message define C_MAX_CLIENT_LIMIT 52 Maximum number of clients connected define C_IE_NOT_FOUND 53 Mandatory IE not found define C_INV_DSP_PORT 54 DSP Ports value out of range define C_INV_ARIES_PORT 55 Aries Portsvalue out of range define C_INV_CAPACITY 56 Capacity value out of range define C_INV_FU...

Page 88: ...nel disable define C_BUSY_DN 83 busy DN dialled define C_DSP_ERROR 84 the DSP DSPM is unable to process the request define C_INV_RESET_STATS 85 invalid reset stats ie define C_ARIES_UNAVAILABLE 86 VP_Application unable to send action to ARIES task define C_INV_CLIENT 87 OBSELETE in Rls1 5 client ID different from client ID which ordered card to enter maintenance mode define C_INV_MAINT_TRANS 88 OB...

Page 89: ... full define C_LOCALFILE_ERROR 108 error in creating local file define C_RECORDING 109 DSP is already recording channel define C_NOT_RECORDING 110 DSP is not currently recording define C_OBSERVE_FAIL 111 invalid agent ID or agent is already being observed or set never entered observe mode after the observe key was pressed define C_INV_COMPRESSION_FLAG112 compression type specified invalid define C...

Page 90: ...Standard 1 0 90 Nortel Call Recording Card ...

Page 91: ...Planning Installation and Administration Guide 91 A p p e n d i x B Glossary ...

Page 92: ...Processor FTP File Transfer Protocol ITGSA Internet Telephony Gateway Strong Arm Media Card Hardware Platform for applications such as MIRAN MIRAN Meridian Integrated Recorded Announcement Trunk NTP Nortel Technical Publication OPN Original Party Number PC Personal Computer SQL Standard Query Language WAV File format used to store files under Microsoft Windows ...

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Page 94: ... is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach Publication number 297 2183 217 P...

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