Nortel Call Recording, User Manual, Page: 27 / 94

September 2007 Configuring the Nortel Call Recording Card
Planning, Installation, and Administration Guide 27
You can also set an observe tone (OBTN). When observing an agent, a
periodic tone (every 15 seconds) may be heard. If you want the agent and
the caller to hear the tone, set the OBTN to ALL. If you want the agent to
hear the tone only, set the OBTN to AGT for Agent only. To disable the
tone, set OBTN to and NO.
Note: This tone is a legal requirement in some regions.
Using overlay 11, configure the observation ports (odd ports on Nortel Call
Recording Card, that is 1,3,5,7 and so on) as Meridian Modular M2616 sets
as specified in Table 5: “LD 11 Nortel Call Recording Card observation port
configuration,” on page 27.
Table 5:
LD 11 Nortel Call Recording Card observation port configuration
Prompt Response Description
REQ: NEW CHG Add or change.
TYPE: 2616 Ports must be configured as M2616.
TN l s c u Terminal number.
DES d..d Designator.
CUST 0-99
...
CLS Class of service entries are separated by a
space.
SPV ACD supervisor.
FLXA Flexible voice/data ports allowed (required
for ports 16–31 only).
VCE Voice port (required for ports 16–31 only).
WTA Warning tone allowed (required for ports 16–
31 only).