Nortel Call Recording, User Manual, Page: 26 / 94

Configuring the Nortel Call Recording Card Standard 1.0
26 Nortel Call Recording Card
1. Configure ACD queue for use with Nortel Call Recording Card in LD23
as described in Table 4: “LD23 Nortel Call Recording Card ACD queue
configuration,” on page 26. To permit observation, each observation port
must be part of an ACD queue.
2. Configure the observation ports as M2616 in LD11 as described in Table
5: “LD 11 Nortel Call Recording Card observation port configuration,”
on page 27.
3. Enable the card in LD32
4. Configure an ACD queue in overlay 23. If an ACD queue is not currently
configured, you must configure an ACD queue for the Nortel Call
Recording Card.
Table 4:
LD23 Nortel Call Recording Card ACD queue configuration
The maximum agent positions parameter (MAXP) is the maximum number
of position IDs you can configure for the ACD queue. Each configured
Nortel Call Recording Card observation port increments the number of
configured positions on this ACD queue. You can configure Nortel Call
Recording Cards with a maximum of 16 observation ports.
Prompt Response Description
REQ: NEW CHG Add or change
TYPE: ACD Automatic call distribution
CUST: 0-99 Customer number
ACDN: XXXX ACD queue DN
...
MAXP XXXX Maximum agent positions
OBTN NO, ALL, AGT Observe tone