Ninox Hardware User Manual
21
(Rev B)
Symptom
: Problem with the PC recognizing the
Problem with the PC recognizing the
Problem with the PC recognizing the
Problem with the PC recognizing the Ninox camera
Ninox camera
Ninox camera
Ninox camera
Possible Reason
Remedial Action
USB cable is disconnected or loose
Check USB cable connection at both camera and
computer
USB Driver is not installed
Check the Device Manager for USB driver errors and
update the driver if needed
Symptom
: Only low resolutions are shown in the hardware or configuration menu
Only low resolutions are shown in the hardware or configuration menu
Only low resolutions are shown in the hardware or configuration menu
Only low resolutions are shown in the hardware or configuration menu
Possible Reason
Remedial Action
USB cable is plugged into a USB 2.0 port
Move USB cable to USB3.0 port
Symptom
: Low computer CPU performance (power throttling)
Low computer CPU performance (power throttling)
Low computer CPU performance (power throttling)
Low computer CPU performance (power throttling)
Possible Reason
Remedial Action
Laptop will reduce CPU performance to increase
battery life (running on battery power)
Switch to high performance mode OR connect to
power
Symptom
: Low computer CPU performance (thermal throttling)
Low computer CPU performance (thermal throttling)
Low computer CPU performance (thermal throttling)
Low computer CPU performance (thermal throttling)
Possible Reason
Remedial Action
Laptop will reduce CPU performance to reduce heat
(running on battery power)
Add a laptop cooling platform OR connect to power
9.4
Website Link to FAQ
Answers to frequent questions can be found at Noraxon’s Frequently Asked Questions (FAQ) website
page at this link:
https://www.noraxon.com/support-learn/technical-support/faqs/
