Ninox Hardware User Manual
22
(Rev B)
10
Support, Service and Repair
10.1
Submitting Technical Support Requests
A Support Request can be submitted using the online form available at this link:
https://www.noraxon.com/support-learn/support-request/
Provide all information requested by the form including a detailed
detailed
detailed
detailed description of the problem being
experienced and your telephone number or e-mail address.
10.2
Returning Equipment
Be sure to obtain an RMA Number (return material authorization) before returning any equipment.
Completing the online service request form will assign an RMA Number. Otherwise contact Noraxon
USA.
https://www.noraxon.com/support-learn/rma-request/
Send the equipment postage prepaid
postage prepaid
postage prepaid
postage prepaid and insured
insured
insured
insured to the address below. Include the RMA Number on
the shipment label. Mark the package “Goods to be repaired – Made in USA” to avoid unnecessary
customs charges. (Beware listing a Customs or Insurance value of $5,000.00 USD or more will result in
a delay at United States Customs.)
Noraxon USA
Noraxon USA
Noraxon USA
Noraxon USA
15770 N. Greenway
15770 N. Greenway
15770 N. Greenway
15770 N. Greenway----Hayden Loop
Hayden Loop
Hayden Loop
Hayden Loop
Suite 100
Suite 100
Suite 100
Suite 100
Scottsdale, AZ
Scottsdale, AZ
Scottsdale, AZ
Scottsdale, AZ
85260, USA
85260, USA
85260, USA
85260, USA
If you are shipping from outside the USA please use UPS, FedEx, DHL, or EMS (US Postal Service) and
not a freight
not a freight
not a freight
not a freight----forwarder.
forwarder.
forwarder.
forwarder. Using a freight-forwarder incurs additional brokerage fees. If a package is
shipped to Noraxon via a carrier other than the ones listed above, it may be refused.
