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Consumer Inf
orma
tion
The C Stick is not working.
• Make sure you are using software that support the use of the C Stick. (For software that supports the Circle Pad Pro accessory, you
can use the C Stick.)
• If you touch the C Stick while turning on the power it can become misaligned from the neutral position. To recalibrate the C Stick,
close the system and then re-open it.
The screen appears dark and the system is inoperable.
• If the screen appears dark and the system becomes inoperable when turning on the power, waking the system from Sleep Mode,
or when using software, press and hold the Power Button until the Power LED turns off, and then turn the power back on.
There is no sound from the speakers.
• Check to make sure there are no headphones plugged into the system, as the speakers do not operate when headphones are
plugged into the audio jack.
• Try adjusting the volume control to make sure the volume is not turned off.
There is no sound from the headphones.
• Try adjusting the volume control to make sure the volume is not turned off.
• Make sure the headphones are fully inserted all the way into the audio jack.
The microphone doesn’t seem to work or recognize sounds (including headset microphones).
• Make sure the software you are using includes microphone features.
• Confirm that the microphone is operating correctly by performing a microphone test in System Settings (page 36).
• Some voices may be difficult for the system to recognize. Try having a different person speak the same word or phrase to verify if
this is the problem.
• If you are using a headset microphone, try removing it and using the built-in system microphone.
The system is not counting step numbers accurately.
• If your system is open, it cannot count steps. Steps are only counted when both the power is on and the system is closed.
• If you carry your system in a bag that is not closely connected to your bodya or case as you walk, it cannot accurately count your
steps. The step numbers will be counted more accurately if you carry your system in a bag connected to your waist (such as a hip
pouch).
The microSD Card functions don’t seem to work.
• Check to make sure the microSD Card is installed correctly (page 44).
• Check the contacts on the microSD card for dirty or contamination. If necessary, gently clean them with a dry cotton swab.
• Try checking the operation of the SD Card on a PC that has an SD Card reader.
Troubleshooting
