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Consumer Inf
orma
tion
The Game Card’s software icon does not appear on the HOME Menu, or the message
“There is nothing inserted into Game Card slot” is displayed on the HOME Menu, even
though a Game Card is inserted in the Game Card slot.
• Make sure the Game Card is completely inserted into the Game Card slot until it clicks into place.
• Check the Game Card connectors and Game Card slot for dirt, dust, or other foreign material.
• Make sure the Game Card is for your region (see the Game Card package for this information).
An error message appeared when playing Nintendo DS or Nintendo DSi software:
“An error has occurred. Press and hold the POWER Button to turn the system off. Please refer to the
Operations Manual for details”
• Turn off your system, then on again. Try repeating the same action that caused the error message to occur. If the same error occurs
again, please see the last page of this manual to find the help desk of the re-seller.
Multi-colored stripes appear on the lower Touch Screen.
• Due to the effects of refraction or reflection of light, changes in temperature, or how you are using the stylus on the Touch Screen,
multi-colored or moire-like patterns may appear on the screen. This is normal and not considered a defect.
Some pixels on either the upper or lower screen are always dark or lit.
• Due to the characteristics of liquid crystal displays, a small number of pixels may not illuminate, or may always stay lit. This is
normal and not considered a defect unless the number of pixels that don’t function normally increase over time.
The brightness or color between the upper and lower screens seems different or uneven.
• The specifications of the upper and lower screens are different so the appearance of images may be different. This is normal and
is not considered a defect.
The screen brightness or image colors change, or bright colors appear pale.
• If power-saving mode is on, these may be adjusted automatically to save battery power. For normal appearance, turn the
power-saving mode off (page 22).
• If the power-saving mode is turned on, the screen’s brightness and color gradations are automatically adjusted to match the
images displayed to minimize power usage. You can turn these features off from HOME Menu settings (page 22).
Troubleshooting
