NETGEAR VEVG2610-1FXAUS User Manual Download Page 111

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111

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your router.

This chapter includes the following sections:

•

Access a Forgotten WiFi Password

•

WiFi Connections

•

Changes Not Saved

•

Troubleshoot with the LEDs

•

Cannot Log In to the Gateway

•

The Gateway Cannot Access the Internet

•

Troubleshoot Your Network Using the Ping Utility

•

Troubleshoot IP Addresses

•

Problems with Date and Time

Summary of Contents for VEVG2610-1FXAUS

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA July 2014 202 11408 01 Dual Band Wireless VDSL2 Ethernet Gateway Model VEVG2610 1FXAUS User Manual...

Page 2: ...w netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registere...

Page 3: ...fy IPv6 Internet Connections 21 Requirements for Entering IPv6 Addresses 22 Use Auto Detect for an IPv6 Internet Connection 22 Use Auto Config for an IPv6 Internet Connection 23 Set Up an IPv6 6to4 Tu...

Page 4: ...ork Drive 55 Control Access to the USB Drive 56 Use FTP Within the Network 57 View or Change Network Folders on a USB Drive 58 Add a Network Folder on a USB Drive 59 Edit a Network Folder on a USB Dri...

Page 5: ...Gateway 98 View Logs of Gateway Activity 98 Manage the Gateway Configuration File 99 Back Up the Gateway s Configuration Settings 100 Restore Configuration Settings 100 Erase the Current Configuratio...

Page 6: ...Connection 117 Troubleshoot Your Network Using the Ping Utility 117 Test the LAN Path to Your Gateway 117 Test the Path from Your Computer to a Remote Device 118 Troubleshoot IP Addresses 119 Problems...

Page 7: ...y set up your gateway using the installation guide that comes in the box this chapter walks you through the hardware setup This chapter covers the following topics Unpack Your Gateway Front Panel Rear...

Page 8: ...our package contains the following items Ethernet cable Power adapter Gateway Phone cable High speed fiter Figure 1 Package contents Front Panel Status LEDs and buttons are located on the front of the...

Page 9: ...minute window when you can use WPS on computers or wireless devices to connect to the gateway s WiFi network without typing the WiFi password The LED blinks during the two minute window Internet Soli...

Page 10: ...e the thickness and number of walls the wireless signal passes through can limit the range Additionally other wireless access points in and around your home might affect your gateway s signal Wireless...

Page 11: ...ed walls and items such as these Solid metal doors Aluminum studs Fish tanks Mirrors Brick Concrete Cable Your Gateway You can use the gateway with a DSL line or an Ethernet WAN connection VDSL Phone...

Page 12: ...he LEDs do not light press the Power On Off button on the gateway 3 Connect a computer to your gateway Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port on the gateway For a...

Page 13: ...way You can connect to the gateway s WiFi network or LAN and you can use a web browser to log in to the gateway to view or change its settings This chapter contains the following sections Connect to t...

Page 14: ...e might display on your computer screen to notify you that an Ethernet cable is connected WiFi Connection You can connect to the gateway s WiFi network with Wi Fi Protected Setup WPS or you can find a...

Page 15: ...sword for wireless access This information is on the gateway label Gateway login This logs you in to the gateway interface from a web browser as admin Log In to the Gateway When you connect to the net...

Page 16: ...rst access the router with a web browser You can also customize or specify your Internet settings This chapter covers the following topics Use the Internet Setup Wizard Manually Specify an Internet Co...

Page 17: ...gin net or http www routerlogin com A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensi...

Page 18: ...user name and password are case sensitive The BASIC Home screen displays 4 Select Internet Setup Scroll to view more settings 5 For the Does your Internet connection require a login setting select the...

Page 19: ...ses Manually Specify an Internet Connection with a Login To configure an Internet connection with a login 1 Launch an Internet browser from a computer or wireless device that is connected to the netwo...

Page 20: ...or change the gateway s ADSL settings To specify the ADSL settings 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or...

Page 21: ...nected to the network 2 Type http www routerlogin net or http www routerlogin com A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is pass...

Page 22: ...C Home screen displays 4 Select Advanced Advanced Setup IPv6 The IPv6 screen displays 5 In the Internet Connection Type list select Auto Detect 6 Click the Apply button The screen adjusts The gateway...

Page 23: ...saved Use Auto Config for an IPv6 Internet Connection To set up an IPv6 Internet connection through auto configuration 1 Launch an Internet browser from a computer or wireless device that is connected...

Page 24: ...me If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IP Address Assignment...

Page 25: ...ed the field displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto Your gateway uses any remote relay gateway that is available on the Internet This is the default setting Stati...

Page 26: ...e is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced Advanced Setup IPv6 The IPv6 screen displays 5 In the Interne...

Page 27: ...server that resolves IPv6 domain name records for the gateway Note If you do not specify the DNS servers the gateway uses the DNS servers that are configured for the IPv4 Internet connection on the In...

Page 28: ...nter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced Advanced...

Page 29: ...a domain name 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto...

Page 30: ...f no address is acquired the field displays Not Available 6 In the Login field enter the login information for the ISP connection This is usually the name that you use in your email address For exampl...

Page 31: ...ong the way If a device in the data path has a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the device with the smallest MTU The best MTU settin...

Page 32: ...n the MTU Size field enter a value from 64 to 1500 6 Click the Apply button Your change is saved If you suspect an MTU problem a common solution is to change the MTU to 1400 If you are willing to expe...

Page 33: ...me DHCP environments 1460 Usable by AOL if you do not send or receive large email attachments for example 1436 Used in PPTP environments or with VPN 1400 Maximum size for AOL DSL 576 Typical value to...

Page 34: ...w to customize firewall rules to specify exceptions to how network traffic to and from the Internet is handled This chapter includes the following sections Use Keywords to Block Internet Sites Schedul...

Page 35: ...ame and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced Security Block Sites 5 Select a...

Page 36: ...The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced Security Block Sites The Block Sites screen displays 5 Do one of the following To delete a single word s...

Page 37: ...ywords Days to Block Select the check box for each day that you want to block the keywords or select the Every Day check box which automatically selects the check boxes for all days Time of Day to Blo...

Page 38: ...sensitive The BASIC Home screen displays 4 Select Advanced Security Block Sites The Block Sites screen displays 5 Scroll down and select the Allow trusted IP address to visit blocked sites check box 6...

Page 39: ...are sent This email address is also used for the From address If this field is blank log and alert messages are not sent 8 If your outgoing email server requires authentication select the My mail serv...

Page 40: ...tbound traffic You might need to create exceptions to this rule to allow remote computers to access a server on your local network or to allow certain applications and games to work correctly Your gat...

Page 41: ...lows all communication from your network out to the Internet You can add rules to restrict outbound Internet traffic Note This feature is for advanced administrators only Incorrect configuration cause...

Page 42: ...protocol and enter the name and the range of port numbers used by the service For services on the list these fields are filled in automatically 7 In the Action list select a block or allow setting 8 T...

Page 43: ...es screen displays The table under Outbound Services lists all existing rules for outbound traffic If you have not defined any rules only the default rule is listed The default rule allows all outgoin...

Page 44: ...o computers on your local network You can specify the servers for applications and you can also specify a default DMZ server to which the gateway forwards all other incoming protocols To forward speci...

Page 45: ...d out which port number or range of numbers the application uses You can usually find this information by contacting the publisher of the application or user groups or news groups 2 Launch a web brows...

Page 46: ...table 12 Click the Apply button The service is now in the list on the Port Forwarding Port Triggering screen Edit a Port Forwarding Service To edit a port forwarding entry 1 Launch a web browser from...

Page 47: ...rt Forwarding radio button as the service type 6 In the table select the radio button next to the service name 7 Click the Delete Service button The service is deleted Application Example Make a Local...

Page 48: ...message to that computer 4 Your web server at IP address 192 168 0 223 receives the request and sends a reply message to your gateway 5 Your gateway performs Network Address Translation NAT on the so...

Page 49: ...y on page 91 Add a Port Triggering Service To add a port triggering service 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or ww...

Page 50: ...bound traffic port that will open the inbound ports 11 In the Connection Type Starting Port and Ending Port fields enter the inbound connection port information 12 Click the Apply button The service i...

Page 51: ...ort but also sends an identify message to your computer on port 113 Using port triggering you can tell the gateway When you initiate a session with destination port 6667 you must also allow incoming t...

Page 52: ...he gateway restores the original address information replaced by NAT and sends this reply message to your computer 7 When your gateway receives the incoming message to destination port 113 it checks i...

Page 53: ...connect computers USB modems CD drives or DVD drives to the gateway USB port This chapter contains the following sections USB Drive Requirements Access a USB Drive on the Network Control Access to the...

Page 54: ...an access the USB device Such USB devices do not work with the gateway The gateway supports the following file system types for full read write access FAT16 FAT32 NTFS NTFS with compression format ena...

Page 55: ...Run 2 Enter readyshare in the dialog box and click the OK button Map the USB Device to a Windows Network Drive To map the USB device to a Windows network drive 1 Visit http www netgear com readyshare...

Page 56: ...password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced USB Storage Advanced Settings 5 Specify...

Page 57: ...isabled by default If you select this check box remote users can access the USB drive through FTP over the Internet This feature supports both downloading and uploading of files 6 Click the Apply butt...

Page 58: ...Drive You can view or change the network folders on the USB storage device To view or change network folders 1 Launch a web browser from a computer or wireless device that is connected to the network...

Page 59: ...he link to change this setting Read Access and Write Access Show the permissions and access controls on the network folder All no password the default allows all users to access the network folder The...

Page 60: ...display your web browser might be blocking pop ups If it is change the browser settings to allow pop ups 6 In the USB Device list select the USB drive 7 Click the Browse button and in the Folder field...

Page 61: ...d In the Share Name field edit the name of the share In the Read Access list and the Write Access list select the settings that you want The user name account name for All no password is guest The pas...

Page 62: ...ved and available USB devices display 7 In the Available USB Devices list select the drive that you want to approve 8 Click the Add button 9 Select the Allow only approved devices check box 10 Click t...

Page 63: ...5 Click the Safely Remove USB Device button This takes the drive offline 6 Physically disconnect the USB drive Change the Media Server Settings By default the gateway is set up to act as a ReadyDLNA...

Page 64: ...o ReadySHARE USB storage the USB device connected to the gateway s USB port Only shared folders with the Read Access setting of All no password can be scanned for media files 8 Click the Apply button...

Page 65: ...ay 5 Select the Enable the USB port Yes radio button to share a compatible printer on the Network 6 Click the Configure button The gateway checks to see if a compatible USB printer is connected and di...

Page 66: ...gns Reserved LAN IP Addresses Allow or Block Access to Your Network Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Beamforming Change the WiFi Password or Security Level Set Up a...

Page 67: ...splays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced...

Page 68: ...ces to create or accept a call through the gateway 6 Click the Apply button Your changes are saved Default DMZ Server The default DMZ server feature is helpful when you are using some online games and...

Page 69: ...Setup WAN Setup The WAN Setup screen displays 5 Select the Default DMZ Server check box 6 Type the IP address 7 Click the Apply button Your change takes effect Change the Gateway s Device Name The gat...

Page 70: ...ate address range for use in private networks and are suitable for most applications If your network requires a different IP addressing scheme you can change these settings You might want to change th...

Page 71: ...h it and log in to the gateway Specify the IP Addresses That the Gateway Assigns By default the gateway acts as a Dynamic Host Configuration Protocol DHCP server The gateway assigns IP DNS server and...

Page 72: ...name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select Advanced Setup LAN Setup 5 Specify the...

Page 73: ...ays 4 Select Advanced Setup LAN Setup The LAN Setup screen displays 5 In the Address Reservation section of the screen click the Add button 6 In the IP Address field type the IP address to assign to t...

Page 74: ...ettings 8 Click the Apply button Your changes are saved Delete a Reserved LAN IP Address To delete a reserved address 1 Launch a web browser from a computer or wireless device that is connected to the...

Page 75: ...buttons When this check box is cleared all devices are allowed to connect even if the device is in the blocked list 6 Select an access rule Allow all new devices to connect With this setting if you bu...

Page 76: ...he Next button 7 Within two minutes go to the client device and use its WPS software to connect to the WiFi network The WPS process automatically sets up your wireless computer with the network passwo...

Page 77: ...on list select your region In some locations you cannot change this setting 6 To control the SSID broadcast select or clear the Enable SSID Broadcast check box When this check box is selected the gate...

Page 78: ...bands You can select slower settings if you want 9 Make sure that you can connect with WiFi to the network with its new settings If you cannot connect check the following Is your computer or wireless...

Page 79: ...e saved If you used WiFi to connect to the network and you changed the SSID you are disconnected from the network Change the WiFi Password or Security Level Your router comes with preset WPA2 or WPA s...

Page 80: ...i network by using either WPA2 or WPA security The Passphrase field displays 6 In the Passphrase field enter the network key password It is a text string from 8 to 63 characters 7 Write down the new p...

Page 81: ...local network not just the Internet Enable Wireless Isolation If this check box is selected wireless clients computers or devices that connect to the WiFi network can access the Internet but cannot a...

Page 82: ...on to the gateway You can enable or disable the wireless radios and you can set up a WiFi schedule Enable or Disable the WiFi Radios To enable or disable the wireless radios 1 Launch a web browser fro...

Page 83: ...leave town To set up the wireless schedule 1 Launch an Internet browser from a computer or wireless device that is connected to the network 2 Type http www routerlogin net or http www routerlogin com...

Page 84: ...which means that it will provide beamforming benefits of better range and performance for all WiFi devices even older 802 11a b g n not just the latest WiFi clients Implicit Beamforming Implicit beam...

Page 85: ...s through WPS 5 Optional Select or clear the Disable Router s PIN check box The PIN function might temporarily be disabled when the gateway detects suspicious attempts to break into the gateway s wire...

Page 86: ...Then whenever your Internet service provider assigned IP address changes your gateway automatically contacts the Dynamic DNS service provider logs in to your account and registers your new IP address...

Page 87: ...the Network You can view all computers or devices that are currently connected to your network To view devices on the network 1 Launch a web browser from a computer or wireless device that is connecte...

Page 88: ...s is 134 177 0 0 When you first configured your gateway two implicit static routes were created A default route was created with your ISP as the gateway and a second static route was created to your l...

Page 89: ...eck box If you select Private check box the static route is not reported in RIP 8 To make this route effective select the Active check box By default the Active check box is selected 9 Type the IP add...

Page 90: ...adio button next to the route that you want to edit 6 Click the Edit button The Static Routes screen adjusts 7 Edit the route information 8 Click the Apply button Your changes are saved Delete a Stati...

Page 91: ...computer or wireless device that is connected to the network 2 Type http routerlogin net or www routerlogin com A login screen displays 3 Enter the gateway user name and password The user name is admi...

Page 92: ...range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctl...

Page 93: ...g sections View Gateway Status Update the Firmware Reboot the Gateway View Logs of Gateway Activity Manage the Gateway Configuration File Change the admin Password Set Up Password Recovery for admin R...

Page 94: ...he user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Click the Advanced tab Scroll to view more View WAN Information To...

Page 95: ...nch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or www routerlogin com A login screen displays 3 Enter the gateway user name and passw...

Page 96: ...polling click the Stop button View the Internet Connection Status To view the Internet connection status 1 Launch a web browser from a computer or wireless device that is connected to the network 2 T...

Page 97: ...in com A login screen displays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen di...

Page 98: ...e screen displays 5 In the Router Information pane click the Reboot button A confirmation message displays 6 Click the OK button The gateway reboots View Logs of Gateway Activity The log is a detailed...

Page 99: ...ted Source The source IP address of the initiating device for this log entry 5 To customize the log clear or select the check boxes 6 Click the Apply button Your settings are saved 7 To refresh the lo...

Page 100: ...ys 4 Select Advanced Administration Backup Settings 5 Click the Back Up button 6 When prompted specify a location on your network and click the OK button A copy of the current settings is saved in the...

Page 101: ...omputer or wireless device that is connected to the network 2 Type http routerlogin net or www routerlogin com A login screen displays 3 Enter the gateway user name and password The user name is admin...

Page 102: ...login screen displays 3 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4...

Page 103: ...t two security questions and provide answers to them 7 Click the Apply button Your changes are saved Recover the admin Password Best practice is to enable password recovery if you change the password...

Page 104: ...p 1 Launch a web browser from a computer or wireless device that is connected to the network 2 Type http routerlogin net or www routerlogin com A login screen displays 3 Enter the gateway user name an...

Page 105: ...password are case sensitive The BASIC Home screen displays 4 Select Advanced Administration Diagnostics 5 Click the Display button The routing table displays Run the Ping Utility Ping is an administra...

Page 106: ...the Clear Results button Set Up Remote Management You can access your gateway over the Internet to view or change its settings Note Be sure to change the gateway login password to a secure password Th...

Page 107: ...rnal IP addresses as practical Select one of the following Only This Computer Enter the IP address that will be allowed access IP Address Range Enter a beginning IP address and an ending IP address Ev...

Page 108: ...location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser Monitor...

Page 109: ...outgoing traffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 Optional If your ISP charges for extra data volume when you make a new connect...

Page 110: ...10 Click the Apply button Your settings are saved 11 In the Internet Traffic Statistics section monitor the data traffic To update the Traffic Statistics section click the Refresh button To display m...

Page 111: ...your router This chapter includes the following sections Access a Forgotten WiFi Password WiFi Connections Changes Not Saved Troubleshoot with the LEDs Cannot Log In to the Gateway The Gateway Cannot...

Page 112: ...plays 4 Enter the gateway user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 5 To view the WiFi...

Page 113: ...see if the computer or wireless device that cannot connect is in the list For more information about access list settings see Allow or Block Access to Your Network on page 75 Changes Not Saved If the...

Page 114: ...iFi Radios on page 82 The WiFi LED is lit when the wireless radios are turned on Cannot Log In to the Gateway If you cannot log in to the gateway from a computer or wireless device on your local netwo...

Page 115: ...replacement for an ADSL gateway in your network the gateway cannot perform many gateway services For example the gateway cannot convert ADSL or cable data into Ethernet networking information To check...

Page 116: ...teway can obtain an IP address but your computer is unable to load any web pages from the Internet it might be for any of the following reasons Your computer might not recognize any DNS server address...

Page 117: ...e information or no valid IP address you can attempt to reconnect by clicking the Connect button The gateway continues to attempt to connect indefinitely If you cannot connect after several minutes yo...

Page 118: ...eway and computer are connected to a separate Ethernet switch make sure that the link LEDs are lit for the switch ports that are connected to your computer and gateway Wrong network configuration Veri...

Page 119: ...y default the gateway is set up to automatically assign IP addresses to network clients The gateway s IP address is 192 168 0 1 unless you changed it Wired and wirelessly connected computers must use...

Page 120: ...sword The user name is admin The default password is password The user name and password are case sensitive The BASIC Home screen displays 4 Select ADVANCED Security Schedule The Schedule screen displ...

Page 121: ...121 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications...

Page 122: ...nnection WAN MAC address Use default hardware address WAN MTU size 1492 Port speed AutoSensing Local area network LAN LAN IP 192 168 0 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 16...

Page 123: ...or 100BASE TX or 1000BASE T RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the entry for Transmission speed in Table 3 on page 122 Radio data rates Auto Rate Se...

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