Troubleshooting
113
Dual Band Wireless VDSL2 + Ethernet Gateway
If this LED is off, it is possible that someone disabled the wireless radios. For more
information about these settings, see
Enable or Disable the WiFi Radios
on page
82.
-
Did you disable the gateway’s SSID broadcast?
If you cleared the
Enable SSID Broadcast
check box in the Wireless Setup screen,
your wireless network is hidden and does not display in your wireless client’s
scanning list. To connect to a hidden network, you must type the network name and
the WiFi password. For more information about the SSID broadcast, see
Specify
Basic WiFi Settings
on page
76.
-
Does your computer or wireless device support the security that you are using for
your WiFi network (WEP, WPA, or WPA2)?
For information about wireless security settings, see
Specify Basic WiFi Settings
on
page
76.
-
Did you block access to your network?
If you used access control and set up an access list, check to see if the computer or
wireless device that cannot connect is in the list. For more information about access
list settings, see
Allow or Block Access to Your Network
on page
75.
Changes Not Saved
If the gateway does not save the changes you make through the NETGEAR genie screens,
do the following:
•
When you log in to the gateway and change the settings on a screen, always click the
Apply
button before you move to another screen or tab, or your changes are lost.
•
Click the
Refresh
or
Reload
button in the web browser. It is possible that the changes e
occurred but the old settings are in the web browser’s cache.
Troubleshoot with the LEDs
The LEDs on the front panel of the gateway indicate its status.
Apply Power to the Gateway and Check the LEDs
To apply power to the gateway and check the LEDs:
1.
Connect the power adapter cord that came with the gateway and plug it in to a power
outlet.
The LEDs light within a few seconds. This indicates that the gateway has power.
2.
After approximately 30 seconds, verify that the LEDS are lit as follows:
•
The Internet LED is lit solid blue, indicating that the gateway is connected to the
Internet.
