Troubleshooting
149
A750 Wireless Dual Band Gigabit Router JR6150
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Log in to the router.
For more information, see
Use NETGEAR genie after Installation
on page
17.
2.
Select
ADVANCED > Administration > Router Status
.
3.
Click the
Connection Status
button. If all of the steps IP address and time information,
your PPPoE connection is working.
If any of the steps indicate failure, you can attempt to reconnect by clicking the
Connect
button. The router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might be a provisioning problem with your ISP also.
Note:
Unless you connect manually, the router does not authenticate using
PPPoE until data is transmitted to the network.
Troubleshooting Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet, check the following:
•
Your computer might not recognize any DNS server addresses. A DNS server is a host
on the Internet that translates Internet names (such as www addresses) to numeric IP
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you
entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•
Your computer might not have the router configured as its default gateway.
Reboot the computer and verify that the router address (www.routerlogin.net) is the
default gateway address of your computer.
•
You might be running login software that is no longer needed. If your ISP provided a
program to log you in to the Internet (such as WinPoET), you no longer need to run that
software after installing your router. You might need to go to Internet Explorer and select
Tools > Internet Options
, click the
Connections
tab, and select the
Never dial a
connection
radio button.
