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NetApp StorageGRID SG5600 Series, Hardware Installation And Maintenance Manual

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NetApp StorageGRID SG5600 Series Hardware Installation And Maintenance Manual Download Page 55

Rebooting the controller while the StorageGRID Appliance
Installer is running

You might need to reboot the compute controller while the StorageGRID Appliance Installer is
running. For example, you might need to reboot the controller if the installation fails.

About this task

This procedure only applies when the compute controller is running the StorageGRID Appliance
Installer. Once the installation is completed, this step no longer works because the StorageGRID
Appliance Installer is no longer available.

Steps

1.  From the menu bar of the StorageGRID Appliance Installer, click Advance > Reboot

Controller.

The Reboot Controller page appears.

2.  Click Reboot Controller.

 

 

A confirm dialog box appears.

3.  Confirm you want to reboot the controller.

The controller is rebooted.

Troubleshooting the hardware installation | 55

Summary of Contents for StorageGRID SG5600 Series

Page 1: ...StorageGRID 11 2 Hardware Installation and Maintenance Guide For StorageGRID SG5600 Series Appliances February 2019 215 13576_A0 doccomments netapp com...

Page 2: ......

Page 3: ...splay codes 30 Configuring the hardware 33 Configuring StorageGRID connections 33 Accessing the StorageGRID Appliance Installer 33 Configuring network links 35 Setting the IP configuration 40 Verifyin...

Page 4: ...ler 59 Replacing the E5600SG controller 62 Replacing other hardware components 64 Changing the link configuration of the E5600SG controller 64 Copyright 68 Trademark 69 How to send comments about docu...

Page 5: ...agement network where SANtricity Storage Manager is installed The E5600SG controller using dual SAS paths active active with the E2700 controller operating as the target The SG5600 appliance also incl...

Page 6: ...directly to the Storage Node without the need for intermediate storage interfaces such as FC or iSCSI Can be used in a hybrid grid environment that uses StorageGRID appliances and virtual software bas...

Page 7: ...e SANtricity Storage Manager is installed 2 Management port 2 Use during installation to connect to a laptop 3 SAS interconnect port 1 4 SAS interconnect port 2 5 Serial connection port 6 Seven segmen...

Page 8: ...nect port 2 5 Fault and Active LEDs for 10 GbE network port 1 6 Fault and Active LEDs for 10 GbE network port 2 7 Fault and Active LEDs for 10 GbE network port 3 8 Fault and Active LEDs for 10 GbE net...

Page 9: ...ling the appliance Connecting the power cords and applying power Viewing boot up status codes 3 Configuring the hardware Accessing SANtricity Storage Manager setting a static IP address for management...

Page 10: ...23 Configuring the hardware on page 33 Related information VMware installation Red Hat Enterprise Linux or CentOS installation Ubuntu or Debian installation Expanding a StorageGRID system Recovery an...

Page 11: ...ons for a StorageGRID appliance Steps 1 Confirm that the site meets the requirements for temperature humidity altitude range airflow heat dissipation wiring power and grounding See the NetApp Hardware...

Page 12: ...alled in the 2U SG5612 but not in the 4U SG5660 for shipment safety E5600SG controller E2700 controller Mounting rails and screws Enclosure handles 4U enclosures only Cables and connectors The shipmen...

Page 13: ...AS HD and mini SAS connectors The square connector plugs into the E2700 controller and the rectangular connector plugs into the E5600SG controller Obtaining additional equipment and tools Before insta...

Page 14: ...Minimum supported version Google Chrome 70 Microsoft Internet Explorer 11 Native Mode Mozilla Firefox 63 You should set the browser window to a recommended width Browser width Pixels Minimum 1024 Opt...

Page 15: ...ut StorageGRID networks see the instructions for installing StorageGRID for your platform StorageGRID appliance connections When you install a StorageGRID appliance you must connect the two controller...

Page 16: ...age 25 Related information VMware installation Red Hat Enterprise Linux or CentOS installation Ubuntu or Debian installation Port bond modes for the E5600SG controller ports When configuring network l...

Page 17: ...nt connections you can use only one port for each network However be aware that an alarm will be raised in the Grid Manager after StorageGRID is installed indicating that a cable is unplugged You can...

Page 18: ...twork Only one port is active at a time If the active port fails its backup port automatically provides a failover connection Bonding these two physical ports into one logical management port provides...

Page 19: ...e default IP address format Choose one IPv4 IPv6 Static IP address you plan to use for the appliance on the management network For IPv4 IPv4 address Subnet mask Gateway For IPv6 IPv6 address Routable...

Page 20: ...subnets CIDR Table 3 Information needed to connect and configure the 10 GbE ports on the E5600SG controller The four 10 GbE ports on the E5600SG controller connect to the StorageGRID Grid Network and...

Page 21: ...use for the appliance Storage Node on the Grid Network Note If your network does not have a gateway specify the same static IPv4 address for the gateway IPv4 address CIDR Gateway Grid Network subnets...

Page 22: ...IDR Gateway Static IP address you plan to use for the appliance Storage Node on the Client Network Note If the Client Network is enabled the default route on the controller will use the gateway specif...

Page 23: ...hassis serial number You can find the number on the packing slip in your confirmation email or on the appliance after you unpack it 2 Go to the NetApp Support Site at mysupport netapp com 3 Determine...

Page 24: ...with drives Two people or a mechanized lift are required to safely move the SG5612 Caution The SG5660 weighs approximately 132 lb 60 kg with no drives installed Four people or a mechanized lift are re...

Page 25: ...back in by pushing on the center and closing both levers gently 6 Repeat these steps for the other four drawers Attach the front bezel SG5612 Attach the left and right end caps to the front SG5660 Att...

Page 26: ...f stacked Item Port Type of port Function 1 Management port 1 on the E2700 controller 1 Gb RJ 45 Ethernet Connects the E2700 controller to the network where SANtricity Storage Manager is installed 2 M...

Page 27: ...2 labeled Ch 2 on the E2700 controller SAS interconnect port 2 labeled Ch 2 on the E5600SG controller Use the square connector mini SAS HD for the E2700 controller and use the rectangular connector mi...

Page 28: ...Accessing the StorageGRID Appliance Installer on page 33 Connecting the AC power cords You must connect the AC power cords to the external power source and to the AC power connector on each controlle...

Page 29: ...dmin Network IP address for Grid Network HO In the sequence the first set of numbers is the DHCP assigned IP address for the controller s management port 1 This address is used to connect the controll...

Page 30: ...oot up codes Represent the standard boot up events Normal boot up codes Represent the normal boot up events that occur in the appliance Error codes Indicate issues during the boot up events StorageGRI...

Page 31: ...ialization FPGA initialization This is a quick succession of codes AA Platform BIOS booting FF Bios boot up complete This is an intermediate state before E5600SG controller initializes and manages LED...

Page 32: ...master boot record found on any boot device 23 No SATA drive installed 2A 2B Stuck bus unable to read DIMM SPD data 40 Invalid DIMMs 41 Invalid DIMMs 42 Memory test failed 51 SPD reading failure 92 t...

Page 33: ...taller to configure the connections between the appliance and the three StorageGRID networks the Grid Network the Admin Network optional and the Client Network optional Before you begin You are using...

Page 34: ...ode on the Grid Network This IP address is assigned to 10 GbE ports 2 and 4 when you first apply power to the appliance Note If an IP address could not be assigned using DHCP 0 0 0 0 is displayed 2 If...

Page 35: ...ed to connect the appliance to the Grid Network the Client Network and the Admin Network You can set the link speed as well as the port and network bond modes Before you begin If you plan to use Aggre...

Page 36: ...bond mode Client Network disabled default Client Network enabled Fixed default Active Backup default Ports 2 and 4 use an active backup bond for the Grid Network Ports 1 and 3 are not used A VLAN tag...

Page 37: ...network bond modes This figure shows how the two 1 GbE management ports on the E5600SG controller are bonded in Active Backup network bond mode for the Admin Network Steps 1 From the menu bar of the S...

Page 38: ...his network a If the appliance is not connected to the Admin Network unselect the Enable network check box for the Admin Network b If the appliance is connected to the Client Network select the Enable...

Page 39: ...network bond mode The example shows Aggregate and LACP selected for the Grid and the Client networks You must specify a unique VLAN tag for each network You can select values between 0 and 4095 Activ...

Page 40: ...ation used for the appliance Storage Node on the StorageGRID Grid Admin and Client Networks About this task You must either assign a static IP for the appliance on each connected network or assign a p...

Page 41: ...etwork gateway is required All grid subnets specified must be reachable through this gateway These Grid Network subnets must also be defined in the Grid Network Subnet List on the primary Admin Node w...

Page 42: ...rt icon to the right of the last entry To remove an unused subnet click the delete icon f Click Save 4 Configure the Client Network This section of the page appears if the Client Network is enabled on...

Page 43: ...bar of the StorageGRID Appliance Installer click Configure Networking Ping Test The Ping Test page appears 2 From the Network drop down box select the network you want to test Grid Admin or Client 3...

Page 44: ...nectivity Test page appears 2 From the Network drop down box select the network you want to test Grid Admin or Client 3 Specify a range of IPv4 addresses for the hosts on that network For example you...

Page 45: ...etting the IP address for the E2700 controller Management port 1 on the E2700 controller connects the appliance to the management network for SANtricity Storage Manager You must set a static IP addres...

Page 46: ...ote It might take a few minutes for the DHCP values to appear 5 Optionally set a static IP address for the E2700 controller management port Note You should either assign a static IP for the management...

Page 47: ...rage Manager https E2700_Controller_IP The login page for SANtricity Storage Manager appears 2 On the Select Addition Method page select Manual and click OK 3 Select Edit Add Storage Array The Add New...

Page 48: ...e is activated and deactivated globally on a storage management station The Storage Manager Event Monitor must be running on at least one machine with access to the appliance and preferably on no more...

Page 49: ...l support that you will not enable AutoSupport After technical support receives a Weekly Log from the system the AutoSupport status changes to ON Steps 1 Go to the NetApp Support Site at mysupport net...

Page 50: ...red or if StorageGRID was previously installed changing the RAID mode causes the volumes to be removed and replaced Any data on those volumes will be lost About this task Before deploying a StorageGRI...

Page 51: ...page appears 2 From the Network drop down box select the network for the port you want to remap Grid Admin or Client 3 From the Protocol drop down box select the IP protocol TCP or UDP 4 From the Rem...

Page 52: ...nstructions for your platform To add an appliance Storage Node to an existing StorageGRID grid see information about expanding a StorageGRID grid To deploy an appliance Storage Node as part of a recov...

Page 53: ...error When the hardware boots successfully the Service Action LEDs are turned off and the displays are driven by the firmware 2 Review the codes on the seven segment display for the E5600SG controlle...

Page 54: ...work Issue You cannot connect to the appliance Cause This could occur if there is a network issue or the hardware installation did not complete successfully Corrective action 1 Ping the appliance ping...

Page 55: ...en the compute controller is running the StorageGRID Appliance Installer Once the installation is completed this step no longer works because the StorageGRID Appliance Installer is no longer available...

Page 56: ...could become inoperable Technical support will help you consult the NetApp Interoperability Matrix Tool IMT to determine which versions of SANtricity are compatible with your appliance You have conta...

Page 57: ...onfirmation dialog appears e Enter the provisioning passphrase and click OK A confirmation message lists the URLs you can use to access the StorageGRID Appliance Installer while the controller is in m...

Page 58: ...nd E5600 SANtricity Software and Firmware Upgrade Guide or the SANtricity Storage Manager online help and upgrade the E2700 controller s firmware NVSRAM or both Attention If you need to upgrade the NV...

Page 59: ...in the illustration If this LED is on the controller should be replaced The appliance Storage Node will not be accessible when you replace the controller If the E2700 controller is functioning suffici...

Page 60: ...your configuration e Collect support data for the appliance Note Collecting support data before and after replacing a component ensures you can send a full set of logs to technical support in case th...

Page 61: ...00 controller is functioning sufficiently to allow for a controlled shutdown confirm that all operations have completed a From the title bar of the Array Management Window select Monitor Reports Opera...

Page 62: ...controller You might need to replace the E5600SG controller Before you begin You must have access to the following resources E Series hardware replacement information on the NetApp Support Site at mys...

Page 63: ...hen you are logged in as root the prompt changes from to b Stop all StorageGRID services service servermanager stop c Shut down the E5600SG controller shutdown h now 4 Turn off the power to the enclos...

Page 64: ...e E2700 controller on page 59 but install the new battery in the existing controller SG5660 Drive Replacing a Drive in E2660 E2760 E5460 E5560 or E5660 Trays Power canister Replacing a Failed Power Ca...

Page 65: ...e value of a VLAN tag Changing the link speed from 10 GbE to 25 GbE or from 25 GbE to 10 GbE Before changing the link configuration you must place the E5600SG controller controller into maintenance mo...

Page 66: ...f the URLs displayed Note If possible use the URL containing the IP address of the appliance s Admin Network port Note Accessing https 169 254 0 1 8443 requires a direct connection to the local manage...

Page 67: ...been affected by the link configuration changes you made in step 3 In addition to any other tests you choose to perform confirm that you can ping the grid IP address of the primary Admin Node and the...

Page 68: ...WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE NetApp reserves the right to change any products described herein at any time and without notice NetApp assumes no...

Page 69: ...NETAPP logo and the marks listed on the NetApp Trademarks page are trademarks of NetApp Inc Other company and product names may be trademarks of their respective owners http www netapp com us legal n...

Page 70: ...ng this document send us your comments by email doccomments netapp com To help us direct your comments to the correct division include in the subject line the product name version and operating system...

Page 71: ...twork configuring IP address for appliance 40 described 14 comments how to send feedback about documentation 70 controllers replacing E2700 59 replacing E5600SG 62 SG5600 appliance 5 verifying connect...

Page 72: ...r connecting AC power cords 28 turning on 29 power canister replacing 64 power fan canister replacing 64 R RAID6 setting for volume configuration 50 rebooting controller 55 registering appliance hardw...

Page 73: ...able to connect to appliance over network 54 unable to synchronize with SANtricity OS Software 54 Twitter how to receive automatic notification of documentation changes 70 U upgrading SANtricity OS So...

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